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Reports to: Director of SecurityPrimary Purpose: Responsible for the safety and security of guests and employees. Responsibilities: - Ability to remain calm in emergency situations and have good oral and written communication skills.- Maintain order in an assigned area. This includes being alert for safety hazards, accidents, disorderly conduct, thefts, guests needing assistance etc. If any incidents occur, notifies supervisor immediately.- Provides public relations assistance by giving directions or aid in certain situations.- Prepares Daily Activity and Incident Reports covering all activity and incidents during the shift.- Other duties as assigned
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Don't take our word for it, click HERE to listen to our Team Members and why they chose Penn National Race Course!- Officers are employed to protect property and life and enforce safety regulations by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation.- Greet all guests and staff in a positive, friendly, and professional manner. - Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed. - With care and professionalism, ensure compliance of Hollywood Casino's responsibility to...
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- Seeking opportunities to always provide exceptional Red-Carpet Service to our guests- Supporting property promotions and events- Maintaining highly visible patrols to ensure a safe gaming environment- Assuring quality support to other departments so they may serve our guests more effectively- Handling all escorts of money/chip transactions in accordance with State Gaming Regulations and established Internal Controls- Monitoring casino floor for minors- Responding to disturbances, emergencies and alarms in the casino and throughout the property- Maintaining public order and enforcing safety rules- Performing table fills/credits- Performing table game drops- Performing Bill Validator drops - Adhering to all Gaming Regulations and Internal Controls- Escorting team...
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Essential Functions - Provide security and protection for team members, guests, and property - Handle monetary transactions between games and Main Cage - Handle unruly guests and criminals in combative situations - Write required reports regarding all incidents that occur - Operate the Dispatch Center as required - Communicate via two-way radio and telephone - Direct foot and vehicular traffic during emergencies - Perform CPR and Heimlich Maneuver when needed - Assist paramedics as needed - Operate mobile unit, patrol property, and assist guests with vehicle problems - Respond to alarms and communicate with Detroit Police – Other job-related duties as assigned - Provide security and protection for garage and our employee lot
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- Performs duties to monitor the activities of the staff and guests to ensure compliance with organizational policies, regulatory guidelines, and safety rules. - Takes necessary steps to ensure the safety and security of operations.- Exercises good judgment to ensure the safety and security of the guests, staff, and assets within the limits of standard or accepted policies and procedures.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Staffs various posts as assigned.- Coordinates with Surveillance on monitoring critical areas.- Maintains visible presence and takes action to ensure the safety and security of guests, staff, and...
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides security and protection for guests and company assets.- Performs the duties and responsibilities associated with the Pennsylvania Horse Racing Commission, ensuring compliance and minimizing violations.- Continuously and diligently monitors racing areas on property.- Ensures employees and others comply with PHRC policies and procedures; reports and documents all incidents.- Administers First Aid and CPR within acquired training and ability, in accordance with established procedures.- Reports unsafe conditions and/or incidents observed.- Responds to disturbances and emergency alarms.- Checks in all vehicles at the stable gate entrance.- Provides security escort...
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- Provide patrol services to the casino area, parking lot, and any auxiliary areas as deemed necessary looking for suspicious or undesirable patrons, minors, and/or safety hazards.- Prepare appropriate detailed reports on security related incidents occurring on company property. - Transport, provide escort service and verify funds for the transfer of money, chips, or tokens when necessary.- Respond to disturbances and alarms and provide or dispatch appropriate medical services or other services as needed for gaming patrons or team members.- Be alert for any criminal activity such as schemes by patrons or team members stealing from or cheating the casino.- Must be able to work flexible hours including evenings, weekends, holidays and extended hours for business demands.
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ESSENTIAL DUTIES AND RESPONSIBILITIES Additional responsibilities may be assigned as needed: - Supervise staff and oversee daily operations of the Security department during assigned shift - Support and manage operational goals; monitor performance and profit objectives - Coordinate scheduling and address staffing concerns to ensure guest satisfaction - Assist in departmental budgeting by providing recommendations and reporting concerns - Promote and uphold superior customer service standards; address service issues promptly - Enforce internal control policies and procedures, including underage gambling and drinking laws - Maintain safety and inspection reports for the property - Conduct regular inspections of security posts - Prepare detailed incident reports and...
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- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and...
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- Responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - Responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - Provides customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - Responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals. - Provides encouragement,...
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- Provides customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest.- As a dealer, must have the ability to deal multiple games as listed above while ensuring game protection in accordance with policy and procedures. Position requires that cast member be able to fill in as a supervisor when needed.- As a Casino Supervisor, has the ability to supervise dealers, protect the integrity of the game at all times, assist guest when needed, enforce procedures related to games. As the supervisor, must be able to accurately complete any and all necessary documentation needed to properly track guests’ play and issue complimentary, within set guidelines- Provides encouragement, sets high expectations, and sets...
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- Responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - Responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - Provides customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - Responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals. - Provides encouragement,...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Performs market analysis using historical data to forecast the market trends and determine market elasticity.- Market analysis includes understanding the seasonality, marketing programs, capacity constraints, future expansion plans and regulatory changes in order to predict competitor market growth.- Works closely with all levels of management to generate and analyze the Annual Capital and Operating Budgets. - Performs marketing analysis including Direct Mail, Events, Promotions, and Player Events. Provides recommendations to Sr. Management regarding the possible improvement of future programs.- Analysis of other EBITDA generating projects, either by revenue driving...
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- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives;...
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- This is a hybrid role. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to...
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SUMMARY This position is responsible for overseeing the poker room area, as well as any assigned table games activities. The Poker Manager is responsible for ensuring gaming activity within the assigned area is being conducted in the highest levels of integrity and professionalism and ensuring compliance of internal and external policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for supervising and managing staff in the Poker area. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. -...
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- Performs duties to take guest food and beverage orders, serves food to guests, and totals dining charges. - Responds to special requests for dining amenities. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Maintains a professional appearance at all times, clean and well-groomed as per standard. - Complies with all policies and procedures of company and department. - Maintains the highest standard of professionalism when interacting with guests and co-workers. - Develops complete product knowledge; able to describe all menu items; has basic wine, beer, and liquor knowledge; able to suggest successful pairings and present all...
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General Accountabilities:- Welcoming guest, escorting them to their tables, and providing them with menus.- Sets up dining room; assists in carrying trays; clears extra settings; serves water, bread and butter, coffee. - Clears dirty dishes when appropriate; wraps extra food and gives to guests as needed or requested by server. - Assists other employees with set-up and cleaning of kitchen.- Responding to guest request and informing management of any questions, concerns, or complaints.- Ensuring that the server stationis adequately stocked with necessary restaurant supplies.
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- Greets guests and verbally acknowledges each guest promptly.- Serves as an ambassador of an excellent guest dining experience.- Prepares restaurant and tables for service.- Responsible for a certain section(s) and provides superb service following the service standards.- Shows enthusiasm towards guest and products.- Helps follow servers; maintains a team mentality.- Accurate computer input of orders and delivery of food, wine and beverages.- Reconciles checks, thank guests and invites them back.- Clears and resets tables.- Maintains awareness of guest alcohol intake in accordance with RAMP guidelines.- Stocks side stations throughout the shift; Performs opening/closing side work.