- Responsible for providing guidance and daily supervision to staff/function in the Marketing department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Develops, coordinates and executes all promotions, direct mail promotions, regularly scheduled entertainment acts and special events to target retail and database customers while supporting compliance to departmental budget. - Supports the efforts and projects of the VP of Marketing, Promotions & Events Manager and/or Marketing Manager as requested. - Coordinates internal support related to each special event, promotion, or entertainment for all appropriate departments; coordinates with the Advertising Specialist and/or Marketing Manager to properly fulfill all printed material requirements for promotions, special events, entertainment, and ViP parties. - Writes project summaries and compiles financial budget for events and promotions. - Analyzes the effectiveness and success of promotions, special events, and entertainment and VIP parties. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Supervises all cleaning and maintenance operations and department personnel during assigned shifts. - Supervises the cleaning, follow up of maintenance, and repair of all facilities and equipment. - Contributes and assists in the evaluation of employee performance reviews. - Provides and administers all new hire training.- Maintains key control. - involved with the scheduling, disciplinary actions, payroll and inventory, and purchasing procedures, but not solely responsible. - Accountable for follow through with department walk through, special cleaning projects, and the maintaining of departmental cleanliness standards.
Hours: Mondays 3:30p - 10:30p. Wednesdays 11a - 4p. Thursday 11a - 4p. SUMMARY This position will be responsible for providing food and service to all guests in the 99 Hops House venue. The ideal candidate will possess significant knowledge of beer and experience in serving craft beer. This is a non-supervisory position. ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide stellar customer service. - Promptly and appropriately greet guests arriving at table. - Verbally interact with guests creating a fun and exciting atmosphere. - Provide information to guests as needed such as beverage or food selections available. - Promptly and accurately take beverage and food orders. - Properly and promptly transmit orders to the culinary staff for preparation. - Properly serve food items to restaurant guests. - Properly remove items and dishes from tables as needed. - Offer or present dessert selections to guests and serve items ordered. - Refresh and replenish beverages including water and coffee. - Prepare checks and present to guests. - Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, appropriate operation of cash register, cash bag, or bank, and proper use of Micros system. - Complete tasks to prepare for business including tasks such as wiping down station, straightening and polishing flatware, wiping down and polishing stemware, refilling condiments, wiping chairs, and checking linens. - Complete tasks for closing including tasks such as resetting a station for the next shift and completing assigned side work. - Follow appropriate food handling procedures to ensure safe, quality products. - Complete deposits at the end of each shift as required. - Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all work areas. - Perform tasks to ensure an attractive patron dining area associated with the pub venue including removal of trash and debris from tables and cleaning tables and chairs. - Ensure supplies and products are stocked as needed. - Attend all departmental and company training programs or meetings as directed. - Compile information, complete and submit reports as needed. - Adhere to all company policies and procedures. - Adhere to all gaming laws and regulations. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements. - Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Responsible for the upkeep and general cleanliness of all public areas in the hotel including, lobbies, restaurants, bar and lounge, elevators and all public restrooms. - Maintain cleanliness of all lobby areas including floors and carpets, interior windows, mirrors, picture frames, counter tops and furnishings according to approved standard- Maintain cleanliness of the outside driveway area and exterior of the building and keep it clear of trash, cigarette butts, debris, as well as window sills and fingerprints on outside ledges and windows- Maintain cleanliness of all guest elevators, floors, carpets and all metal surfaces according to demonstrated standard- Maintain cleanliness of the business center area, fitness center and the Executive Offices- Comply with all health and safety standards- Attend regular meetings- Other job-related duties as assigned
- Responsible for the upkeep and general cleanliness of all public areas in the hotel including, lobbies, restaurants, bar and lounge, elevators and all public restrooms. - Maintain cleanliness of all lobby areas including floors and carpets, interior windows, mirrors, picture frames, counter tops and furnishings according to approved standard- Maintain cleanliness of the outside driveway area and exterior of the building and keep it clear of trash, cigarette butts, debris, as well as window sills and fingerprints on outside ledges and windows- Maintain cleanliness of all guest elevators, floors, carpets and all metal surfaces according to demonstrated standard- Maintain cleanliness of the business center area, fitness center and the Executive Offices- Comply with all health and safety standards- Attend regular meetings- Other job-related duties as assigned
- Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators and back-of-house employee locations (e.g. locker rooms, administrative offices etc.).- Carpet cleaning in halls & corridors, unobstructed and obstructed space by cleaning edges, spot cleaning and shampooing with specialized equipment, as directed. - Clean hard floor surfaces in halls & corridors, unobstructed and obstructed spaces by dust mopping, wet mop & rinse, using equipment as directed. - Perform dusting and polishing duties on slot machines, art works, pictures, walls, columns, stair wells, baseboards, waste cans, furniture and fixtures to the highest established standards. - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards. - Remove all trash and debris, clean all trash cans in assigned zone areas. - Prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
- Create purchase orders from approved purchase requisitions.- Prepare new supplier requests - Assist with curing the variance queue on a daily basis.- Track minority and diversity supplier spend related to property goals.- Maintain positive company image and strong supplier relations through timely supplier contact.- Abides by and enforces ethical practices and all other aspects of the company procurement policy. Ensure that all vendor relations are devoid of any business practices which could be deemed questionable business conduct.- Comply with all Internal Controls and gaming-related regulations as they pertain to the purchasing function.- Other duties as assigned by purchasing management.
The following and other duties may be assigned as necessary:- Responsible for all procurement and contract service needs of the property. - Leads local procurement and distribution- strategies to complement regional and national strategies, plans, and agreements, and coordinates with the regional and national offices to ensure that the property is properly represented and included in all sourcing activity.- Ensures a constant drive for excellence through high standards of service, productive partnerships with internal stakeholders, and through the supply base.- Effectively manages inventory in the context of cash flow and working capital to maximize turns through planning, maintaining adequate stock levels, and appropriate fulfillment strategies.- Establishes effective communication and collaborative processes with key internal stakeholders. Coordinates with user departments in order to understand needs and anticipate/resolve issues.- Manages automated systems and appropriate data/information, monitors all inventory and non-inventory levels, conducts periodic inventory counts, and reports on variances to maintain integrity of the inventory.- Monitors safety practices and makes necessary adjustments to ensure compliance with safety regulations and standards.- Monitors and reports on supplier performance to ensure high quality, on time delivery, fill rates, and service standards.- Schedules shipments in and out of property ensuring adequate supplies at all times.- Coordinates salvage programs to identify unused goods for disposition (sale, gift, internal transfer, etc.) in order to minimize storage needs and financial burden of unused goods.- Hires, trains, motivates, evaluates, and supervises staff to ensure that all employees receive adequate guidance, coaching, and resources to perform their jobs and achieve department objectives.- Evaluates department performance and makes recommendations to the Regional Director of Strategic Sourcing to improve efficiency and meet property, regional, and PNG needs.- Responsible for supervising and managing staff in the Purchasing & Warehouse departments. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Responsible for monitoring and supporting the Property’s diversity spend initiatives.- Procurement and expediting of all material & services while recommending alternatives for consideration- Monitors results of department/function through inspection, evaluation, and analysis. Makes changes as necessary to achieve end results.- Ensures that the procurement process is operating in an effective manner to ensure the optimum benefit as it relates to the bidding process, terms of contract and negotiations with vendors, while maintaining compliance with state regulations and internal controls.- Develops new supply source where vendors are inadequate.- Audits procurement documentation on an ongoing basis to ensure compliance with internal controls and regulatory requirements. Reports potential issues to leadership.- Identifies and implements economic savings and synergies across properties as appropriate.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIESThis job has supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regard to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).LANGUAGE SKILLSAbility to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. REASONING ABILITYAbility to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to utilize critical thinking skills to navigate decisions that best align with property, regional, and corporate goals. CERTIFICATES, LICENSES, REGISTRATIONSEmployee must be able to qualify for licenses and permits required by federal, state and local regulations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Responsible for all procurement and contract service needs of the property. - Leads local procurement and distribution- strategies to complement regional and national strategies, plans, and agreements, and coordinates with the regional and national offices to ensure that the property is properly represented and included in all sourcing activity.- Ensures a constant drive for excellence through high standards of service, productive partnerships with internal stakeholders, and through the supply base.- Effectively manages inventory in the context of cash flow and working capital to maximize turns through planning, maintaining adequate stock levels, and appropriate fulfillment strategies.- Establishes effective communication and collaborative processes with key internal stakeholders. Coordinates with user departments in order to understand needs and anticipate/resolve issues- Manages automated systems and appropriate data/information, monitors all inventory and non-inventory levels, conducts periodic inventory counts, and reports on variances to maintain integrity of the inventory.- Monitors safety practices and makes necessary adjustments to ensure compliance with safety regulations and standards- Monitors and reports on supplier performance to ensure high quality, on time delivery, fill rates, and service standards- Schedules shipments in and out of property ensuring adequate supplies at all times- Coordinates salvage programs to identify unused goods for disposition (sale, gift, internal transfer, etc.) in order to minimize storage needs and financial burden of unused goods.- Hires, trains, motivates, evaluates, and supervises staff to ensure that all employees receive adequate guidance, coaching, and resources to perform their jobs and achieve department objectives.- Evaluates department performance and makes recommendations to the Director of Strategic Sourcing to improve efficiency and meet property/company needs.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Determines guest needs and suggests menu items to enhance service and meet sales goals.- Prepares a variety of food and beverage orders according to established recipes and outlet standards.- Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main Credit cage.- Maintains cleanliness and supplies in side stations; cleans and wipes down workstation and utensils before and after each assignment.- Stocks foods in their proper place in food storerooms and rotates stock as necessary.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Wednesday - Sunday 4p-12a ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.- Prepare, display, sell and serve food products to customers.- Washes, peels, cuts and shreds vegetables and fruits to prepare them for use.- Operates all necessary kitchen equipment in the outlet, in a safe and responsible manner- Supports safety and accident prevention programs (nonslip footwear, knife handling, and proper lifting). - Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register or point of sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters, display cases, refrigeration units, and beverage machines.- Ensure supplies are stocked as needed.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Any reasonably requested job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
ESSENTIAL DUTIES AND RESPONSIBILITES - Answer incoming telephone calls. - Assist Horseman in Racing Office as needed. - Assist Payroll by reconciling time in Kronos. - Prepare and submit purchasing invoices in Stratton Warren. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Keeps work areas clean and free of safety hazards, debris and litter. - Performs all job duties in a safe and responsible manner. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Position ensures the proper identification of horses prior to entering track for official morning workouts. - Individual will be positioned at the main entrance to racetrack for morning workouts. - Individual will coordinate with official clocker and horsemen to obtain, and disseminate proper information on official workouts. - Individual may act as backup or secondary timer for morning workouts. - Proper identification of horses through variety of sources: communication with trainers/exercise riders/grooms; physical observation; verification of lip tattoo. Verification of distance(s) for official workouts. - Backup or primary timing of some or all workouts. - Cross reference with official clocker to verify official workouts prior to disseminating to industry databases. - Must interact with horsemen on a ragular basis. Position may require manual operation of clocking systems. - Days/Hours: Monday through Saturday from approximately 6:30 a.m. till Noon, Sunday from approximately 7:30 a.m. till 11 a.m.
ESSENTIAL DUTIES AND RESPONSIBILITES - Responsible for cleaning all jockey, barn and racing area floors, windows, walls, stairs, and elevators. - Responsible for spot vacuuming as required. - Cleaning, disinfecting, and restocking all restrooms in jockey, barn and racing areas. - Mopping floors around the bars, restrooms and other areas as needed. - Responsible for removing all trash and debris from jockey, barn, and racing areas. Trash and debris to be deposited in the outside dumpster. - Use of chemicals for cleaning and personal protective equipment. - Ability to read, follow instructions, and understand visual aids. - Must be able to interact with guests and provide guest service according to company standards. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management.
- Operations include: the filling of entries to form a complete and competitive race card, preparation and drawing of races, proofing and distribution of overnights, changes of riders or other information to ensure accuracy, proofing and finalizing of a live racing program.- The Racing Official position covers a wide range of duties and must act, at times as Placing Judge, Paddock Judge, Horse Identifier, Clerk of Scales, Claims Clerk, and/or Clocker.- Must act, at times as Placing Judge. These duties include observing races from start to finish, inputting into a computer the horse running order during races to be displayed to the public on the infield tote board and simulcast signal, determining the order of finish using a computer and photo finish systems as tools, preparing screenshots of the photo finish image to be displayed to the public as necessary using a computer system as a tool, plotting of each horses location on the photo finish image using a computer system as a tool. - Must act, at times as Paddock Judge. These duties include verifying that a published workout is in the program or announced if not available by press time, observing the horses in the paddock prior to the running of a race to verify horses are wearing the proper equipment for racing, verifying a responsible trainer is in the paddock to saddle the horse and a groom to prepare it for the race, monitoring all activity in the paddock to ensure a safe environment, reporting to the racing Stewards horses late or missing from the paddock, and ensuring that horses are on the track for the post parade in a timely and orderly manner.- Must act, at times as Horse Identifier. These duties include the monitoring of foal papers and digital certificates, monitoring and tracking coggins test results and other required vaccinations, and protecting the integrity of the races by verifying the identity of the participating horses using lip tattoos, microchips, and markings as provided by the Jockey Club.- Must act, at times as Clerk of Scales. These duties include oversight of the jockey’s room, ensuring all jockeys arrive in a timely manner, weigh out and weigh in jockeys according to their published weights, report overweights and weight discrepancies, ensure jockeys are wearing the proper equipment for each race, coordinate changes of riders, and prepare and oversee GPS timing units for each race.- Must act, at times as Claims Clerk. These duties include monitoring the claim box, processing claims, ensuring the order for delivery is delivered to the winning claimant, and in the case of multiple claims for the same horse, a fair shake is conducted under the supervision of a racing Steward.- Must act, at times as Clocker. These duties include timing horses performing official timed workouts during training hours, documenting and reporting the timed workouts, monitoring morning training and using the emergency warning system as needed to protect the safety of horses and riders, operating the clocking system during official races, and hand timing official races as a back up to the clocking system in case of failure.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
- Promote and maintain excellent customer service with each patron and employee you may come in contact with.- Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino and racetrack.- Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; provide assistance in medical situations if required. - Patrol buildings and grounds of the facility as directed. - Stand watch at assigned security posts in order to oversee the comfort, safety and security of our guests and livestock.- Provide assistance to patrons: give directions, call cabs, assist with car trouble, etc. - Provide special assistance to disabled patrons as necessary.- Dispatch other officers to various assignments and maintain activity log sheets. - Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.- Must be knowledgeable of all special events and promotional activities available to guests.- Presents oneself as a credit to the Company and encourages others to do the same.- Must work well under pressure, and meet multiple and sometimes competing deadlines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.- Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned.
- The Racing Valet is responsible for ensuring that the Jockeys, Jockey equipment, and attire are prepared and secured for each race in a timely and efficient manner. - Ensure that horses are saddled properly. - Prepare jockey equipment prior to each race. - Ensure that jockey is properly attired for each race. - Assist jockey in unsaddling of horses . - Provide professional representation at internal and external meetings and events. - Demonstrate abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. - Ensure interactions with internal and external guests follow the guidelines of the customer service program. - Adhere to all Corporate and local policies, procedures, and operating guidelines.
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any bio hazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
- Cleaning restrooms, toilets, sinks, countertops, floors, trashcans, shower stalls, windows. Common areas including hallways, breakrooms and offices as needed. - Vacuuming carpet, floor mats, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any biohazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- Recognizing and ensuring appropriate chemicals are used when cleaning and mixing appropriate chemicals.- Moving furniture and cleaning of assigned areas.- Reporting any problems to Management.- Moving, rearranging and cleaning furniture.- Operating electric vacuums, mop buckets, spray bottles, reporting chemical and paper stock to management. - Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
- Promote and maintain all steps of the ACES Customer Service program with each patron and team member you may come in contact with - Receives the product from shipping company and verifies quantities and quality - Prepares receiving documentation- Maintains clean inventory work area- Delivers product to appropriate departments upon request - Other duties may be assigned.
