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The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route. ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route...
- Ensure compliance with applicable regulatory and company requirements - Motivate and develop the Mutuel team members utilizing departmental training as well as regular HR provided training opportunities - KPis are being met in Mutuels - Proactively monitor tracked wagering activity, and work with the Manager of Racing Services to look for opportunities to increase live wagering - Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. - Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems - Directly supervises 40 employees in the Mutuels and Admissions area
- The position of Silks Coordinator will be filled by an individual with extensive experience with jockey’s room operations and procedures.- Will have previous experience as a Racing Official or other relevant capacity and be able to assist with policies and procedures relating to the safe guard of racing silks. - Individual will oversee the safe guard of all racing silks left to the care of the jockey’s room, to include receipt of silks from owners and trainers, cataloging silks with identification peg number, and return of silks upon request by the owner or trainer.- Pull and set silks for each racing performance, laundry of silks, and return of silks to appropriate identification peg number.
Coordinates all Slot operations on assigned shift, responsible for the supervision of Slot Service Specialists for assigned shift, verifies and approves slot payoffs, maintains two-way communication with subordinates to ensure awareness of new policies or procedures, maintains a high-degree of professionalism when dealing with subordinates and guests, administrates policies and procedures in conformity with the Colorado Division of Gaming and Ameristar Casino’s guest service expectations and compliance requirements. The Slot Assistant Manager reports to the Casino Manager and Assistant Casino Manager. The Slot Assistant Manager supervises the Slot Service Specialists and provides all operational and guest service support.- Accountable for the adherence and/or enforcement of all...
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues...
DUAL RATED SUPERVISOR- TWO SHIFTS A WEEK!- Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with.- Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests.- Maintains a high level of productivity.- Communicates openly with others to aid in the smooth operation of the gaming facility.- Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations.- Must have basic computer skills. This position uses the computer for ACSC functions. - Other duties may be assigned.
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Exchange currency for guest- Responsible for the monitoring of slot machine activity- Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights.- Print replacement and issue new Marquee Rewards cards- Closely monitor customer needs by visibly circulating and interacting with patrons- Must be knowledgeable of all special events and promotions available to customers- Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers- Actively seeking out...
A Slot Attendant is responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member. Essential Functions - Provides guest service and support by maintaining high visibility on the floor- Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members- Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace- Respond to guest needs, including slot machine inquiries, slot...
- Meets and greets slot players to establish direct customer relationships and educate the guests on the benefits of the GT Rewards Program.- Enroll new members and educate them regarding the benefits of the GT Rewards- Acquire new members and assure repeat business- Answer phones and respond to inquiries- Takes reservations- Promote and work events as needed- Contact Hosts when needed- Work casino floor on a rotating basis to introduce guests to the slot club- Take promotional pictures of Jackpot Winners and complete photo release forms- Comply with all health and safety standards- Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis- Ensure that Superior Guest Service levels are met according to Standard...
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of this position.- Safeguards assigned Slot assets.- Responsible for jackpot payoffs.- Performs minor repairs (i.e. load printer paper) on slot machines and notifies Slot Supervisor when technician repair is needed.- Provides customer service on the slot floor in their area.- Works with the technical department to ensure that all machines in their area are in good working order.- Reports any machine irregularity or suspicious activity to Slot Supervisor.- Ability to lift 50 lbs. throughout the shift. Must be able to stand for 7 consecutive hours.- Must be able to calculate simple math problems.- Any and all duties as assigned by your Supervisor or a member of...
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in watching slot play, resolves problems and promotes compliance with slot procedures and rules while insuring slot security and reporting on specific play or problems as required. - Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers. - Pay and verify jackpots on slot machines according to established procedures. - Proactively promote the PENN Play card program; understand current card benefits and information and presents program to customers. - Accurately maintains and control money flow during shift with customers and employees. -...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. - Assists patrons with general questions concerning the casino. -...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures security of Slot machines and related gaming equipment during assigned shift.- Ensures customer service...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Closely monitors customer needs by visibly circulating the gaming floor and interacting with patrons. - Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Effectively responds to manager’s requests in all areas of customer...
Prairie State Gaming is one of the largest, most respected video gaming terminal operators in Illinois. Our operations include more than 2,000 gaming terminals across a network of more than 400 bar and retail gaming establishments in the state. Prairie State Gaming is the only Illinois video gaming terminal operator with the financial strength to quickly roll out your games, to back them with the best-in-class support, and the experience to operate in a highly regulated environment. ESSENTIAL RESPONSIBILITIES - Current Illinois Terminal Handler or Technician license or must be able to become licensed by the Illinois Gaming Board within 90 days of start date- Collect money from slot machines and fill machines- Repair slot machines
- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees.- Make change for guests as requested.- Count change wallet at start and end of shift.- Payout jackpots to winning guests and complete required logs.- Complete necessary tax forms for qualifying jackpots.- Perform minor repairs on slot machines.- Check and replenish TITO tickets as necessary.- Maintain excellent Guest Service while conducting self in professional manner.- Assist guests with questions or direct to appropriate party.- Must be able to lift and carry a minimum of 50 pounds.- Must be able to stand and/or walk for extended periods of time.- Other duties as assigned.
Ensures that all paperwork i.e.; logs, jackpot tickets, W2G’s are documented completely and accurately. Ensures regulatory compliance in all transactions on the Slot Floor. Monitors Slot Floor constantly. interacts with Guests to address complaints, resolve problems and to promote goodwill. Performs minor maintenance on Slot machines. Performs Jackpot payouts properly according to department standards. Safeguards the assets of the company. Performs miscellaneous tasks as required or requested. Performs all duties according to MS Gaming regulations as it pertains to the segregation of duties. Other duties may be assigned.
Ensures that all paperwork i.e.; logs, jackpot tickets, W2G’s are documented completely and accurately. Ensures regulatory compliance in all transactions on the Slot Floor. Monitors Slot Floor constantly. interacts with Guests to address complaints, resolve problems and to promote goodwill. Performs minor maintenance on Slot machines. Performs Jackpot payouts properly according to department standards. Safeguards the assets of the company. Performs miscellaneous tasks as required or requested. Performs all duties according to MS Gaming regulations as it pertains to the segregation of duties. Other duties may be assigned.
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot...
