Promotions & Special Events:- Assists in promotions and special events as needed. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assists in executing monthly and ad hoc direct mail/promotional setups and processes.- Creates analysis as needed.- Works with various vendors as needed.- Proofs many different marketing items and setups for content and accuracy.
Schedule 11am to 7pm Tuesday-Saturday, *Special promotions and events schedule will vary ESSENTIAL DUTIES AND RESPONSIBILITIES:- Greets guests actively engaged in gaming and assists team members in player identification.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate. - Encourages guest visitation through written correspondence and telemarketing.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.- Assist with updating and creating new guest accounts, reprinting cards, and activating guest offers through new member activation or soft signups.- Responsible for educating patrons on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, Mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits, and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answer’s phone calls and proactively assists customers (internal and external) with their concerns.- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing, and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.Perform other job-related duties as requested.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Works directly with the Marketing Assistant Manager to ensure all direct mail, VIP events and promotional events are executed correctly and follow all regulatory requirements.- Successfully utilizes the systems provided to track and record all promotional items being distributed to guests. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Answers phone calls and proactively assists customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing, and distributing any coupons. - Accurately completes paperwork referring to lost or stolen patron articles. - Light clerical work to include but not limited to envelope stuffing, filing, faxing, and copying. - Assists guests by directing them to appropriate areas and contacts department for guest needs. - Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested. - Responsible for educating patrons on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program. - Works in conjunction with other departments on an as needed basis. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Adheres to all company, state, and regulatory policies and procedures. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events including working the events.- Answers calls and proactively assists customers (internal and external) with their concerns. Resolves guest opportunities, conflicts or complaints on behalf of the company in a fair and equitable manner. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs while always exhibiting a friendly, helpful and courteous manner with our guests.- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments to facilitate/ plan casino events and promotions.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Proactively seeks out new business on the casino floor, soliciting enrollment in the loyalty program.- Maintain the confidentiality of player information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Maintain professional representation on behalf of the company at internal and external events as needed.- Plan and execute monthly displays and decorations necessary for events and promotions.- Accurately complete Rules and Regulations sheet for the state gaming control board submittals for promotions/ tournaments.- Research and contact vendors for special needs as needed.- Determine equipment needed for promotional activities and coordinate all details for the equipment.- Anticipate guests needs and respond with a sense of urgency and communicate with management if the need arises.- Ability to work well under pressure, multitask, and demonstrate ethical and cooperative behavior.- Performs all other related and compatible duties as assigned.- Follow all cleaning, sanitation and PPE position specific guidelines.
- Assists and supports the Marketing Department with the set-up execution and follow-up of casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Responsible for attending the Box Office and Event Center counters as needed. This may include but not limited to handling cash and Guest Comps.- Assists all customers (internal and external) with their concerns. - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork supporting promotions and bus. - Light clerical work to include but not limited to; using promotional software, envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Explains promotions and provides accurate and up to date information about the casino, hotel, and food and beverage outlets to guests.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Work in conjunction with other departments on an as needed basis.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Adheres to all company, state, and regulatory policies and procedures.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Provides superior guest service by demonstrating and up-selling with expert knowledge all levels of the Player’s card benefits, current promotions and/or events, the casino floor layout, and any Direct Mail offers. Guest interactions will include engaging, efficient, informative assistance. - Promotes the Player’s Club program by recruiting, enrolling, and educating guests on how to use the players card whereby supporting the operation of the program. Additionally, conducts in-bound and out-bound calling, providing quality service and effective selling through the use of a telecommunications database and telephonic system. - Expediently handles guest concerns, inquiries, and requests. - Performs the professional and courteous handling of incoming guest calls and reservation requests while realizing campaign goals, fulfilling data entry requirements, and achieving call time and volume objectives.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Understands and adheres to all property and departmental standards, policies, and procedures.- Must be knowledgeable in all Marketing Services areas.- Consistently performs duties in compliance with all departmental service standards, department-specific policies and procedures, and policies set forth within the property Employee Guidance Manual.- Receives in-bound calls and dispatches or handles appropriately.- Performs out-bound calling efforts as scheduled and prioritized by the supervisor or ETS system.- Performs basic functions, data input, and acquires information from the following: CDS, LMS, and PBX.- Achieves established levels of activity and meets objectives for number and length of calls attempted, calls completed, sales results, abandoned calls, up-selling, and the accuracy and completeness of data input.- Maintains detailed awareness regarding current and upcoming property events, promotions, entertainment, packages, Club benefits, food specials, and other offers for information dissemination and up-selling.- Handles reservation requests for invitational events, hotel, and concerts.- Utilizes event manifests, RSVP spreadsheets, and fact sheets as needed to fulfill Call Center initiatives.- Provides regular updates on reservation status and response summaries.- Directly handles guest issues and concerns, determining alternate solutions and resources in order to resolve issues.- Works in harmony with supervisor and other department personnel to escalate the handling of guest issues as needed to remedy guest dissatisfaction.- Delivers phone scripts in a compelling and confident manner, effectively offers tool box amenities, and establishes follow up action when executing outbound calls.- Carries out several simultaneous tasks: takes rapid-arriving incoming calls in succession, provides courteous, personalized, and professional service, and immediately and accurately enters and assesses data across multiple systems and programs.- Consistently follows the processes and procedures outlines for handling calls including up-selling, personalization, standardization, and quality control measures.- Performs a variety of record keeping, filing, indexing, and other general administrative functions.- Operates a variety of communication equipment.- Remains patient and friendly at all times, communicating clearly, succinctly, and with utmost enthusiasm.- Consistently performs critical guest engagement behaviors during every phone transaction.- Responsible for establishing new accounts for players, maintenance of database files, and redemption of Direct Mail offers.- Responsible for offering and issuing casino complimentaries.- Issues promotional amenities while maintaining accurate records and inventory controls.- Assists in execution of special promotional events, player parties, drawings, and duties as deemed necessary.- Demonstrates knowledge of all property amenities including food outlet options, hours of operation, hotel services, and retail offers.- Provides feedback on guests' satisfaction related to facility, programs, and services.- Implements all property Customer Service requirements and any additional guest satisfaction skill requirements outlined by the department.- Creates fun for guests appropriate to a casino environment.- Maintains open communication with Marketing Services Supervisors and Department Manager.- Duties and responsibilities may be changed, expanded, reduced, or deleted by management to meet the needs of the Marketing department and Hollywood Casino.- All other duties and/or responsibilities as assigned.
- Promotions & Special Events:- Assists in promotions and special events as needed. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assists in executing monthly and ad hoc direct mail/promotional setups and processes.- Creates analysis as needed.- Works with various vendors as needed.- Proofs many different marketing items and setups for content and accuracy.
The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. Promotions: - Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies. Social Media: - Organizes and coordinates the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management. Special Events: - Coordinate and track, as needed, groups responding to special and ViP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
As a Marketing Specialist, you will:Shift: Varies -- 17.50/hr - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. - Promotions: - Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies. - Social Media: - Organizes and coordinates the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management. - Special Events: - Coordinate and track, as needed, groups responding to special and VIP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Advertising:- Coordinate marketing support services to include advertising, public relations, and internal departments.- Supports the production of marketing collateral for both print and digital usePromotions:- Resolves guest complaints and disputes, exercising discretion and judgment.- Works promotions and events (nights and weekends as necessary).- Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the strategy of the promotions department. Manages oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.- Configures and tests promotional set-up, and creates prizes in ACSC, MGT and other supporting computer programs.- Develops promotion and event proposals within defined budgetary and strategic parameters.- Upon approval, creates rules and regulations for promotions and events for submission to the Mississippi Gaming Commission.Social Media:- Organizes and coordinates the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Supports the property brand on social media as directed by management.Special Events:- Assist in the planning and execution of special events, including but not limited to, concept deign, invitation criteria, event coordination, and interdepartmental communication.- Coordinate and track, as needed, groups responding to special and VIP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.- Any and all duties as assigned by the Marketing Manager or other members of management.
As a Massage Therapist, you are responsible for offering a variety of massage and body treatments to relieve pain, help rehabilitate injuries, improve circulation, relieve stress, increase relaxation, and aid in the general well-being of clients/guests. Prior to the massage, the therapist guides the client through the service offerings and helps them choose the right treatments. - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with guests in all types of business conditions and the ability to work harmoniously with coworkers.- Confer with clients about their medical histories and problems with stress or pain to determine how massage will be helpful. Assess clients’ soft tissue condition, joint quality and function, muscle strength and range of motion.- Perform therapeutic massages of soft tissues and joints for up to 120 minutes- Update and maintain customer information records, such as services provided and ensure they are in compliance with safety and health laws and policies, such as HIPAA laws and regulations.- Attention to safety and cleanliness of the area is imperative.- Follows all safety procedures. Immediately notifies security and supervisor of accidents and potential safety hazards. - Collects fees for health club and services and sundry items from guests and maintains security of receipts.- Maintains adequate supply of towels and sundry items. Monitors inventory and notifies manager when ordering is necessary.Starting at $10.62/ hour plus tips Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before March 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through March 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before March 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities
The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere .- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar and grill glasses back from dishwashing/warewash support.- Takes empty kegs to Purchasing or warehouse location.- Responsible to clean all areas in bar.- Performs other job-related duties as assigned
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Promotes events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Providing fast (20 minute or less round time), friendly, professional beverage service to guests; carries full trays on every round.- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests.- Providing service of complimentary beverages including soda, coffee and water.- Handling money according to procedure.- Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash and charge sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- Knowing and promoting current events and programs and can give guests directions to all area.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere .- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Maintaining established quality standards for timely food and beverage service.- Places order with bartender, inspects order for quality, collects and adds appropriate garnish, places on tray and serves to patrons - Upsells and suggestively sells menu items, specials and beverages at all times.- Performs prep tasks when not serving guests by helping to stock items or clean work areas. - Enforces customer limit regulations in a firm and courteous manner- Performs other job-related duties as assigned
The following and other duties may be assigned as necessary:- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the Pool, bar or in the casino area.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage.- Reads kitchen prep tickets and identify food items in a prompt manner.- Gathers food items and properly bag or plate items and supply necessary utensils and condiments to Guests based off of quantity of items.- Delivers or “runs” food to appropriate VIP sections or pool areas once order has been prepared by kitchen.- Knows what each menu item looks like when prepared and able to identify and correct missing or incomplete items. - Ensures food orders are handled carefully and delivered in a prompt manner. - Assists the server wherever needed. Places order with server, inspects order for quality.- Demonstrates power to solve guest problems by assisting the guest and alerting the supervisor of any complaints. Maintains complete knowledge on all in house services and functions.- Responsible for overall cleanliness of the kitchen expedition area. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains strict confidentiality in all departmental and company matters.
JOIN US FOR OUR ON-SITE POOL HIRING EVENT!At Hollywood Casino Gulf Coast in Bay St. Louis, we are looking for talented and motivated individuals ready to kick off summertime with us! Whether you're looking for a temporay position in the summer or looking to launch you're career, come join us for our upcoming hiring event! No previous experience required. Join us for our POOL HIRING EVENT - ALL POOL POSITIONS to be held Wednesday, April 12th at 11:00am or 3:00pm in Human Resources! Your daily responsibilities include: - Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Handles money according to procedure- Works well with others, especially beverage servers, bartenders, barbacks, F&B Management- Maintains clean and stocked workstation
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Processes, cashes, redeem, verifies and sells pari-mutuel tickets for various types of bets; assists guests with questions and ticket redemption; explains wager techniques to guests in a neutral manner.- Handles and secures all money banks to ensure the proper balancing and transaction verification through the sales system; prepares and verifies all closing paperwork; corrects financial deficiencies as needed.- Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner; maintains the confidentiality of winning tickets to ensure guest privacy.- Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the fields of banking and cashiering.- Performs all related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Sells pari-mutuel tickets to patrons.- Cashes pari-mutuel tickets for patrons. - Summons security personnel to apprehend persons attempting to cash fraudulent tickets and underage bettors, or directs patron to supervisory personnel to resolve questions of ticket validity. - Requisitions additional cash as required. - Keeps daily balance sheet of amount and number of transactions. - Acts as a good will ambassador for Charles Town Races.
