ESSENTIAL DUTIES AND RESPONSIBILITES - Responsible for cleaning all jockey, barn and racing area floors, windows, walls, stairs, and elevators. - Responsible for spot vacuuming as required. - Cleaning, disinfecting, and restocking all restrooms in jockey, barn and racing areas. - Mopping floors around the bars, restrooms and other areas as needed. - Responsible for removing all trash and debris from jockey, barn, and racing areas. Trash and debris to be deposited in the outside dumpster. - Use of chemicals for cleaning and personal protective equipment. - Ability to read, follow instructions, and understand visual aids. - Must be able to interact with guests and provide guest service according to company standards. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management.
- Operations include: the filling of entries to form a complete and competitive race card, preparation and drawing of races, proofing and distribution of overnights, changes of riders or other information to ensure accuracy, proofing and finalizing of a live racing program.- The Racing Official position covers a wide range of duties and must act, at times as Placing Judge, Paddock Judge, Horse Identifier, Clerk of Scales, Claims Clerk, and/or Clocker.- Must act, at times as Placing Judge. These duties include observing races from start to finish, inputting into a computer the horse running order during races to be displayed to the public on the infield tote board and simulcast signal, determining the order of finish using a computer and photo finish systems as tools, preparing screenshots of the photo finish image to be displayed to the public as necessary using a computer system as a tool, plotting of each horses location on the photo finish image using a computer system as a tool. - Must act, at times as Paddock Judge. These duties include verifying that a published workout is in the program or announced if not available by press time, observing the horses in the paddock prior to the running of a race to verify horses are wearing the proper equipment for racing, verifying a responsible trainer is in the paddock to saddle the horse and a groom to prepare it for the race, monitoring all activity in the paddock to ensure a safe environment, reporting to the racing Stewards horses late or missing from the paddock, and ensuring that horses are on the track for the post parade in a timely and orderly manner.- Must act, at times as Horse Identifier. These duties include the monitoring of foal papers and digital certificates, monitoring and tracking coggins test results and other required vaccinations, and protecting the integrity of the races by verifying the identity of the participating horses using lip tattoos, microchips, and markings as provided by the Jockey Club.- Must act, at times as Clerk of Scales. These duties include oversight of the jockey’s room, ensuring all jockeys arrive in a timely manner, weigh out and weigh in jockeys according to their published weights, report overweights and weight discrepancies, ensure jockeys are wearing the proper equipment for each race, coordinate changes of riders, and prepare and oversee GPS timing units for each race.- Must act, at times as Claims Clerk. These duties include monitoring the claim box, processing claims, ensuring the order for delivery is delivered to the winning claimant, and in the case of multiple claims for the same horse, a fair shake is conducted under the supervision of a racing Steward.- Must act, at times as Clocker. These duties include timing horses performing official timed workouts during training hours, documenting and reporting the timed workouts, monitoring morning training and using the emergency warning system as needed to protect the safety of horses and riders, operating the clocking system during official races, and hand timing official races as a back up to the clocking system in case of failure.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
- Promote and maintain excellent customer service with each patron and employee you may come in contact with.- Greet all guests and assist our guests as necessary to ensure their satisfaction and return to the casino and racetrack.- Provide security on assigned security posts: maintain high visibility; handle problem situations; watch for safety hazards; provide assistance in medical situations if required. - Patrol buildings and grounds of the facility as directed. - Stand watch at assigned security posts in order to oversee the comfort, safety and security of our guests and livestock.- Provide assistance to patrons: give directions, call cabs, assist with car trouble, etc. - Provide special assistance to disabled patrons as necessary.- Dispatch other officers to various assignments and maintain activity log sheets. - Write detailed reports as required for incidents involving law violations and/or violations of company policy and procedure.- Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.- Must be knowledgeable of all special events and promotional activities available to guests.- Presents oneself as a credit to the Company and encourages others to do the same.- Must work well under pressure, and meet multiple and sometimes competing deadlines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.- Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned.
- The Racing Valet is responsible for ensuring that the Jockeys, Jockey equipment, and attire are prepared and secured for each race in a timely and efficient manner. - Ensure that horses are saddled properly. - Prepare jockey equipment prior to each race. - Ensure that jockey is properly attired for each race. - Assist jockey in unsaddling of horses . - Provide professional representation at internal and external meetings and events. - Demonstrate abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. - Ensure interactions with internal and external guests follow the guidelines of the customer service program. - Adhere to all Corporate and local policies, procedures, and operating guidelines.
- Cleaning VLT machines, in between machines, VLT bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any bio hazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
- Cleaning restrooms, toilets, sinks, countertops, floors, trashcans, shower stalls, windows. Common areas including hallways, breakrooms and offices as needed. - Vacuuming carpet, floor mats, sweeps and mops tile floors, cleans any spills that occur.- Cleaning any biohazardous materials when it occurs.- Removing trash from the trash container and places into the dumpsters.- Providing exceptional Customer Service to all guests.- Recognizing and ensuring appropriate chemicals are used when cleaning and mixing appropriate chemicals.- Moving furniture and cleaning of assigned areas.- Reporting any problems to Management.- Moving, rearranging and cleaning furniture.- Operating electric vacuums, mop buckets, spray bottles, reporting chemical and paper stock to management. - Providing exceptional Customer Service to all guests.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
- Promote and maintain all steps of the ACES Customer Service program with each patron and team member you may come in contact with - Receives the product from shipping company and verifies quantities and quality - Prepares receiving documentation- Maintains clean inventory work area- Delivers product to appropriate departments upon request - Other duties may be assigned.
- Responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner. - Answer all in-coming reservation calls with efficiency and professionalism. - Take reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets, room locations/directions, & promotions. - May input data into our CMP System. - Interact with staff from Rooms Division/Front Office on bookings. - Handle all guest special requests in a professional manner. - Activate manual system in the event of system downtime. - Maintain accurate records and reports. - Address all guest service needs and resolve any service-related problems or issues. - Comply with all health and safety standards. - Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis. - Ensure that Superior Guest Service levels are met according to Standard Operating Procedures. - Attend meetings as scheduled. - Other job-related duties as assigned.
- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction
- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. - Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise.- Responsible for the overall achievement of department customer service goals. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Assists Food & Beverage Outlet Manager to ensure efficient, sanitary, and pleasant service for all guests.- Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Assists Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising the F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Assists F&B Outlet Manager to ensure efficient, sanitary, and pleasant service for all guests. - Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assists Food & Beverage Manager with administrative duties, as assigned. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising and managing staff in the Food & Beverage Front of House department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team embers and addresses issues as they arise.- Responsible for the overall achievement of department customer service goals. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement. - Maintains cost control methods and procedures by monitoring consistent pars and inventory.- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.- Oversees scheduling, breaks, floor plans, training, evaluating, and counseling team members on assigned shift.- Exhibits a friendly, helpful, and courteous manner when dealing with customers and fellow team members. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department for which this position is responsible.- Administers the overall activities of the Front of House restaurant operations and Beverage operations. - Ensures that available facilities are adequate for performance of duties by assigned personnel. - Maintains and instructs assigned personnel on safety policies and procedures; follows up to ensure that hazards are eliminated. - Monitors appearance of food served and communicates deviations from standard. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
- Determines guest needs and suggests products to enhance service and meet sales goals.- Assists guests in their menu selections and packages guest orders according to established recipes and outlet standards.- Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main Credit cage.- Responsible for completing all day-to-day activities in work areas to maintain service, product quality, and cashiering responsibilities in a sanitary, safe, and effective manner.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
We are paying a seasonal wage of an extra $1.50 an hour through the end of September. - Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant hosts- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from ware wash area and/or warehouse inventory in accordance with procedure- Removes dirty dishes, glassware, and flatware from table and counter tops, and transports items to designated area- Resets tables with silverware, napkins, and glassware in accordance with established restaurant table top specifications- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards- Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required- Operates and maintains equipment as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures- Resolves service issues according to the service recovery toolbox- Recognizes Diamond and Platinum players and ensures they receive the appropriate service- Knows and promotes current casino events and programs and can give guests directions to all casino areas- Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play- Provides personalized service during guest interactions
- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus, inform guests of restaurant specials, and feature items.- Assist food servers and food runners in table maintenance and clean when necessary.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements. - Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Completes all assigned closing duties at end of shift.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
- Greet guests with a warm verbal greeting and eye contact per Hollywood Casino's Red Carpet Customer Service training and provide prompt seating.- Establish rapport with guests and thank them for their patronage in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary. - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Handle any guest complaints and resolve them quickly and courteously. - Attendance at any pre-shift meetings. - Maintain communication with kitchen regarding "86 board" and availability of featured items. - Complete knowledge of all menu items and how each item is prepared. - Knowledge of and strict adherence to PLCB and RG standards and RAMP. - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Collect payment and complete transactions through efficient use of POS system when needed to assist servers. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.
- Greet guests with a warm verbal greeting and eye contact per Hollywood Casino's Red Carpet Customer Service training and provide prompt seating. - Establish rapport with guests and thank them for their patronage in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary. - Verify reservation, if required, before seating guests. - Advise guests of waiting time and recommend beverage outlets. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. - Handle any guest complaints and resolve them quickly and courteously. - Attendance at any pre-shift meetings. - Maintain communication with kitchen regarding "86 board" and availability of featured items. - Complete knowledge of all menu items and how each item is prepared. - Knowledge of and strict adherence to PLCB and RG standards and RAMP. - General knowledge of operations at HCPN in order to answer guest inquiries regarding racing, slots, wagering, etc. - Collect payment and complete transactions through efficient use of POS system when needed to assist servers. - Keep work area neat and clean in accordance with all PA Department of Health standards. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations.
- Responsible for supervising and managing staff in the Food & Beverage Front of House department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals. - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Maintains cost control methods and procedures by monitoring consistent pars and inventory.- Maintains established quality assurance procedures to ensure acceptable Health Department and customer service standards. - Oversees scheduling, breaks, floor plans, training, evaluating, and counseling team members on assigned shift. - Exhibits a friendly, helpful, and courteous manner when dealing with customers and fellow team members. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage department for which this position is responsible. - Administers the overall activities of the Front of House restaurant operations and Beverage operations.- Ensures that available facilities are adequate for performance of duties by assigned personnel. - Maintains and instructs assigned personnel on safety policies and procedures; follows up to ensure that hazards are eliminated. - Monitors appearance of food served and communicates deviations from standard. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before September 31st, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through September 31st, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before September 31st, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Responsible for learning and being familiar with all of Ameristar Casino Resort and Spa’s room outlets, and for being able to answer general questions regarding the property. - Assists in training and developing team members to the proper service standards.- Assists the management team in monitoring guest service, food quality, and service quality on a consistent basis. - Assists the management team in maintaining the morale of the department through open communication and teamwork. - Interacts with guests and team members by maintaining a visible presence in guest areas during peak business periods. - Assists in managing the expenses for the outlets through par inventory maintenance and ordering supplies as needed. - Assists in labor management by increasing and/or reducing labor based on business demands. - Ensures that foods coming from the kitchens are up to designated standards; communicates with the culinary and chef teams if there are discrepancies in quality or consistency. - Observes and enforces Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. - Attends company training programs as scheduled. - Completes opening, closing and other side duties as assigned by manager. - Perform all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
