General Accountabilities:  - Handles financial transactions including but not limited to performing credit checks, release of jackpot payments, exchanging cash for casino tokens, and cashing checks. - Determines customer qualifications for PennPlay members admission by reviewing player information based upon established criteria, opens new player accounts, issues replacement cards, and merges duplicate accounts. - Accounts for all transactions and balancing of books to ensure accuracy of casino revenue.  - Handles all guest questions and concerns to provide exceptional guest service.  - Ensures that the cash drawer is balanced at all times and makes exchanges with the vault when necessary. - Effectively communicate the benefits of Players Club membership to all guests. - Maintain comprehensive knowledge of all current and upcoming promotions, events and unique offers throughout the property and effectively communicate to guests.- Fulfill all promotional offers to be redeemed at the club, including coupons, prizes, redemptions, entertainment tickets and drawing tickets. - Operate point of sale register handling cash and credit cards accurately for entertainment ticket sales. - Participate and assist in any needed capacity with all casino and property-wide events. -  

General Accountabilities: - Adheres to all departmental and property policies and procedures regarding guest service standards.- Operates assigned bank or window according to procedure.- Determines customer qualifications for mychoice members admission by reviewing player information based upon established criteria.- Opens new player accounts, issues replacement cards, and merges duplicate accounts.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters. 

- Accurately completing and updating electronic MTL/MIL transactions- Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management- Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management- Understands and performs department objectives, standards, and guidelines- Possess thorough knowledge of casino policies for all cashier areas- Maintain, reconcile, fill and credit Ticket Redemption Units as needed; collaborate with the Main Bank to accomplish these tasks- Maintain security and accountability over all funds, including, but not limited to: chips, coins, tokens, cash currency, foreign cash currency, cash equivalents and paperwork- Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers- Verify all Cashier and Main Bank paperwork is accurately completed prior to Accounting and Internal Audit review- Accurately complete transactions with Internal customers- Accurately process and record Unclaimed and regular Jackpots- Maintain accurate inventory of all Chips distributed and received from Table Games, Main Bank and Cashiers- Thorough knowledge of the paid in/out guidelines- Work with Vault to ensure timely process of buys; accurately receive “drops” and complete other transactions from the Count Team.- Answer phone calls with proper phone etiquette- Accurately process and verify deposits

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run loose coins from bank for ticketing kiosk fills.- Be knowledgeable and comply with Title 31 regulations.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.

- Responsible for fostering a fun environment- Responsible for being a gracious host to all internal and external guests- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Accurately completing and updating electronic MTL/MIL transactions- Accurately process Poker Room activity; verification of front-line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management- Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management- Understands and performs department objectives, standards, and guidelines- Possess thorough knowledge of casino policies for all cashier areas- Maintain, reconcile, fill and credit Ticket Redemption Units as needed; collaborate with the Main Bank to accomplish these tasks- Maintain security and accountability over all funds, including, but not limited to chips, coins, tokens, cash currency, foreign cash currency, cash equivalents and paperwork- Observe and verify funds received and disbursed to other departments, guests and transactions between cashiers- Verify all Cashier and Main Bank paperwork is accurately completed prior to Accounting and Internal Audit review- Accurately complete transactions with Internal customers- Accurately process and record Unclaimed and regular Jackpots- Maintain accurate inventory of all Chips distributed and received from Table Games, Main Bank and Cashiers- Thorough knowledge of the paid in/out guidelines- Work with Vault to ensure timely process of buys; accurately receive “drops” and complete other transactions from the Count Team.- Answer phone calls with proper phone etiquette- Accurately process and verify deposits

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run loose coins from bank for ticketing kiosk fills.- Be knowledgeable and comply with Title 31 regulations.- Answer phone calls with proper phone etiquette.- Comply with state, company, and department policies and regulations.- Other duties, as needed.

Manage the Player Services operation and drop/count functions to ensure all monetary transactions and procedures are accurate, understandable and properly enforced.  Ensure the timely collection, accounting, recording, and safekeeping of funds. Verify all day to day operations are completed within the standards set forth by the property and company. Ensure all team members are providing and being held accountable for the guest service standards expected. Monitor Player Services team for quality and adherence to all policies and procedures. Delivers superior internal and external guest service by ensuring every interaction includes our PEAK Service Standards and work harmoniously with fellow team members.- This is a non-uniformed position, which requires the team member be in compliance with non-uniformed appearance standards while on duty- Must maintain the strictest confidence of any and all confidential and propriatary information disclosed by an Ameristar entity or by a guest of Ameristar.- Address Team Member questions and concerns; conduct internal investigations as needed. - Develop, implement, maintain, and monitor an effective team member relations program through effective communication. - Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship.- Hires, trains, coaches, assesses and reviews the job performance of subordinates including both non-exempt and exempt team members.- Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed- Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates.- Conduct and attends all regular departmental meetings as well as other related meetings- Maintains an appropriate level of community affairs involvement- Completes necessary reports in a timely manner to meet deadlines- Respond to reasonable guest requests or place guest in contact with appropriate person for assistance- Recommend to DOF any operational policies and procedures for cage operations- Prepare data for the department’s budget and takes action on budget variance items- Responsible for ensuring that the casino service operation is managed within the policies and procedures established by management and the State gaming regulations- Ensure the promotions and marketing events are properly supported by the Player Services team- Ensure all funds are accounted for and that funds transferred between other areas of responsibility are properly accounted for- Ensure that access to the cage areas is by authorized personnel only, and that keys to sensitive areas are properly controlled- Approve employee work schedules and other personnel related functions such as hiring, transferring, terminating, training, etc.- Must be able to work flexible hours including evenings, weekends, and holidays- Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures.

- Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.- Orders monies through exchange slips.- Verifies exchanges from other windows and receipt transactions for various cashiers.- Completes cash advances, cashes personal checks.- Perform marker related transactions including front money deposits and withdrawals.- Delivers exchanges to cashiers.- Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.- Issues Players Choice cards to new and existing guests efficiently and accurately.- Assists Players Choice members with redemption transactions.- Conforms to all rules and regulations of CTR / SARC Compliance.- Prepares and completes all job related paperwork which includes, but is not limited to, cash count sheets, cash transfers, and other value items.- Ensures that contents of their drawer are organized so that the contents can be readily counted at shift change. - Prepares and reconciles cash banks and sales for all outlets. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures behavior and appearance are in compliance with established standards.- Maintains complete confidentiality of all company information at all times.- Maintains a professional work environment with supervisors and staff.- Adheres to regulatory, departmental and company policies.- Practices, observes and enforces safety rules and regulations while looking out for the welfare of the customer.- Participates in meetings and trainings as required.- Performs other duties as may be assigned by department and/or company management.

MAJOR JOB DUTIES:  Duties include, but are not limited to the following: - Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.  - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Assists in conducting investigations into variances, violations of internal controls, and violations of reporting requirements. - Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance with departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.   - Responsible for securing the integrity of all assets and oversees balancing of all cage banks. - Promote a positive environment for all guests and team members to promote the return visit of guests and achieve job satisfaction for all team members. - Acquirenew players through the continuous promotion of the PennPlay card program and the special benefits of card membership. - Maintain comprehensive knowledge and support the team members in all current and upcoming promotions, events, ticket sales and exclusive offers throughout the property and effectively communicate to guests. - Responsible for operation supply inventory. Ensures team members have the tools needed to do their jobs to maximize efficiently on assigned shift. - Responds to guest inquiries while monitoring and applying service recovery within authorized levels. - Prepare/review currency transactions reports on assigned shift. - Approve credit line availability on assigned shift. - Review of multiple transactions logs for accuracy on assigned shift. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Ensures all staff are trained and follow CTR (Currency Transaction) and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.    - Maintains strict confidentiality in all departmental and company matters.  The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job. 

ESSENTIAL DUTIES AND RESPONSIBILITIES  The following and other duties may be assigned as necessary:  - Responsible for supervising staff and the overall daily management of a designated shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.  - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. . - Assists with guest inquiries while monitoring and applying service recovery within authorized levels. - Assist in acquisition of new players through the continuous promotion of the Marquee Rewards card program and the special benefits of card membership. - Monitors operation supply inventory on assigned shift. Notifies manager of issues. - Review and approve cage documentation based on established levels of authorization in absence of Shift Manager. - Prepare/review currency transactions reports in absence of Shift Manager on assigned shift. - Verify vault accountability at end of shift on assigned shift. - Verify credit line availability in absence of Shift Manager on assigned shift. - Verification of main bank and window cashier drawers. - Authorizing checks. - Prepare customer deposit and safekeeping log. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance  procedures.    - Maintains strict confidentiality in all departmental and company matters.  SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities.  - Responsible for staff development and training programs. - Responsible for rewards and recognition program to maximize employee engagement. - Evaluates team members within department and delivers constructive feedback to employees in regards to performance. - Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs. - Manages work procedures and expedites workflow. - Provides recommendation for employee performance (disciplining, coaching, and counseling). LANGUAGE SKILLS  Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.  REASONING ABILITY  Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.  CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations.  Must obtain a First Aid/AED certification.  Must successfully complete C.A.R.E or TIPS training.  Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.  PHYSICAL DEMANDS   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequentlyis required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.  The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.  WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.  Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.    

- Responsible for providing guidance and daily supervision to staff in the department; supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs; ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in acquisition of new players through the continuous promotion of the “mychoice” card program and the special benefits of card membership.- Reports any Marketing issues to manager.- Responds to guest inquiries and reports issues to manager for guest recovery.- Responsible for ensuring compliance with all regulatory policies and procedures within area of accountability; reports potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Maintains strict confidentiality in all departmental and company matters.- Performs all other related and compatible duties as assigned.Ameristar Casino Resort Spa offers Team Members:  Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before July 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through July 31, 2023. - Discounted bus tickets  - Non-Accrued Additional Time Off – Apply, Interview, and Start before July 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities 

 - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department for which this position is responsible.- Safeguards all cage assets. - Ensures that all local, state and federal rules and gaming regulations are followed.- Ensures that all company and departmental policies and procedures are followed.- Ensures that Player Services operations run smoothly on assigned shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by your Manager or a member of management

- Responsible for supervising staff and the overall daily management of the Cage on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Reviews and approves Cage documentation based on established levels of authorization.- Prepares/reviews currency transactions reports, in absence of Shift Manager, on assigned shift.- Verifies vault accountability at end of assigned shift.- Verifies Credit line availability, in absence of Shift Manager, on assigned shift.- Responsible for verification of main bank and window cashier drawers.- Responsible for authorizing checks.- Prepares customer deposit and safekeeping log.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures.- Maintains strict confidentiality in all departmental and company matters.

- Responsible for supervising staff and the overall daily management of a designated shift in the Poker area. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise.- Effectively handles customer concerns and requests. Reports problems to Manager.- Responsible for the accountability of the chips, cards, and all other gaming equipment.- Assists in maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Poker department.- Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

This position is responsible for the accuracy, professional, and proficient manner of dealing a specific table game according to the Company’s policies and procedures and in compliance with gaming regulations.   Essential Functions   - Apply skill in dealing individual games in accordance with the company policies, procedures - Handle player transactions for "buy- ins,” "pay- offs", markers, etc. - Notify Games Supervisor of any irregularities in the play and/or transactions during the shift including, player disputes or any other relevant information - Adhere to appropriate gaming regulations, policies and procedures - Maintain game protection and control of the game being dealt - Maintain a professional, friend, prompt, accurate and courteous atmosphere when providing guest service - Attend meetings as scheduled - Other job-related duties as assigned

- Ability to deal poker in order to provide a courteous and entertaining experience - Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Sponsors new dealers as needed in order to provide new hires with adequate on the job training - Protects the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats - Presents oneself as a Credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned

 The poker dealer operates and conducts live games in the poker room including but not limited to, Hold ‘Em, Omaha, and No Limit Poker. ESSENTIAL RESPONSIBILITIES - Follow game procedures for all Poker games- Use all game equipment according to procedure- Provide game security and protect company assets by facing games at all times and be able to recreate bets/situations when necessary- Handle all monies accurately, i.e. bankrolls, payoffs, come and prop bets, making change, and cheque handlingPosition bets correctly- Repeat bets in a clear, audible voice- Verbalizes all aspects of game in a clear audible voice- Shuffle cards in accordance to Hollywood Casino-Aurora standards- Utilize proper card handling skills, i.e. shuffling, dealing from the hand, card placement- Responsible to know all rules of the different Poker games offered when dealing Poker- Promote and lead in our Red Carpet Service initiatives to external and internal guests that -perpetuate Hollywood Casino’s commitment towards quality guest service 

- Follows game procedures when dealing any form or variation of poker. - Provides prompt, courteous and accurate dealing at assigned table(s). - Adheres to all West Virginia Gaming Commission, internal controls, and all other company and departmental policies and procedures as it relates to this position. - Performs accurate chip and cash transactions. - Poker dealers when not dealing, receives cash from poker tables to exchange for chips with poker room cage and delivers chips to tables. - Receives wagers from customers and pays the appropriate game outcomes which are won by customers. - Maintains game security and protects company assets at all times. - Informs management of any irregular play; when a mistake is made; or, if a dispute arises. - Assists customers in understanding the rules and ensures adherence to established policies and procedures. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.  - Poker dealers, when not dealing, welcomes guests to the Poker Room, provides information to the players about the room’s games and limits and adds player’s information on to an electronic waiting list. Seats players into Poker games. Answers telephone inquiries and responds to guest questions accurately and politely. - Ensures behavior and appearance are in compliance with established standards. - Maintains a professional work environment with management and staff. - Maintains complete confidentiality of all company information at all times. - Participates in meetings and training as required. - Performs all job duties in a safe and responsible manner and reports safety hazards immediately. - Performs other duties as may be assigned by department and/or company management.

- Ability to deal poker in order to provide a courteous and entertaining experience- Exchanges paper currency for playing chips- Deals all assigned games according to Boomtown's procedures in an orderly, accurate and speedy manner- Initiates courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity- Protects the integrity of the game through visual observation of all guests and game layout -  Accepts direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met- Sponsors new dealers as needed in order to provide new hires with adequate on the job training- Responsible for maintaining a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats- Presents oneself as a credit to the Company and encourages others to do the same  - Performs all other related and compatible duties as assigned