Job Listings

- Responsible for maintaining and upkeep of knowledge regarding the Smart ETG Pit games, property, loyalty reward program, and anything related to the property.     - Serves as a Smart ETG Ambassador for the property by creating an entertaining and positive guest experience within policies and procedures.  - Ensures work area is always clean. - Responsible for accurately collecting and recording Smart ETG game information.  - Responds to guest needs according to service, policy, and procedure expectations.  Escalates potential issues and/or concerns to Manager as needed. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Serve food and drink to guests; Fast paced beverage service.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Knows and promotes current casino events and programs.

- Develops, manages, and implements operational goals and monitors achievements of performance and profit objectives for social strategy for L'Auberge Casino & Hotel Baton Rouge- Responsible for assisting in the budget process, provides recommendations, ensuring compliance to departmental budget initiatives, reporting budget concerns to manager. - Responsible for monitoring and managing the property Facebook, Instagram, Twitter pages. - Maintains daily assigned workflow and follows through with execution of organic and paid social media.- Develops, schedules, and monitors all Social Media feedback and content and responds in accordance with response rule best practices as set forth by corporate marketing or industry standards.- Assists with Social Media creative design workflow, feedback, and placement. - Responsible for social media posting strategy logic and implementation.- Creates and maintains Social Media assets and promotions in support of on-property initiatives.- Utilizes measurement tools to quantify and grow Social Media presence.- Adheres to scheduling and coordinates with leader any scheduling concerns, with attention to guest satisfaction. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Assists marketing department as needed, including acting as an ambassador to the property, servicing high value guests and assisting in promotional events.- Responsible for analytics code and tagging implementation in accordance with analytics measurement strategy. - Responsible for content creation coordination such as scheduling video shoots, coordinating materials with category experts\talent. - Identifies content needs for properties such as video needs, possible entertainment ideas, info graphics, etc. - Responsible for managing the updates on website and other business platforms that communicates hours of operations, promotions, and other aspects as requested. - Manages the communication tools for the property. These consist of social media messaging, responding to questions and managing the general email inbox. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:  - Supports operational goals and monitors achievements of performance for social success for Hollywood Casino St. Louis, River City Casino and Hotel, and Argosy Alton - Responsible for assisting with monitoring and managing the property Facebook, Instagram, Twitter pages.   - Assists with daily assigned workflow and follows through with execution of organic and paid social media. - Develops, schedules, and monitors all Social Media feedback and content and responds in accordance with response rule best practices as set forth by corporate marketing or industry standards. - Assists with social mediacreative design workflow,feedback, and placement in coordination with Regional Social Media Administrator or Manager.  - Assists with creating reporting decks for month end reports and best demonstrated practices. - Responsible for social media posting strategy logic and implementation in coordination with Administrator and Manager. - Creates and maintains Social Media assets and promotions in support of property initiatives. - Utilizes measurement tools to quantify and grow Social Media presence. - Adheres to scheduling and coordinates with Administrator and manager any scheduling concerns, with attention to guest satisfaction.   - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.   - Assists all marketing departments as needed, including acting as an ambassador to the property, servicing high value guests and assisting in promotional events. - Assists with adding analytics code and tagging implementation in accordance with analytics measurement strategy.  - Assists with content creation coordination such as scheduling video shoots, coordinating materials with category experts\talent.  - Helps Identify content needs for properties such as video needs, possible entertainment ideas, info graphics, etc. Implementing content need improvement projects. - Assists with using the communication tools for the property. These consist of social media messaging, responding to questions and managing the general email inbox.  - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. 

The soft count clerk collects and counts the currency from the casino on a daily basis. ESSENTIAL RESPONSIBILITIES  - Ensure soft currency is accounted for and recorded in accordance with company policies and procedures- Ensures company assets are properly accounted for and secured- Manually counts large amounts of currency- Accounts for all Table Games documentation- Operates a currency counting machine- Ability to function with secured access for ingress/egress to Count Room- Attends departmental and company meetings as required

The soft count clerk collects and counts the currency from the casino on a daily basis. ESSENTIAL RESPONSIBILITIES  - Ensure soft currency is accounted for and recorded in accordance with company policies and procedures- Ensures company assets are properly accounted for and secured- Manually counts large amounts of currency- Accounts for all Table Games documentation- Operates a currency counting machine- Ability to function with secured access for ingress/egress to Count Room- Attends departmental and company meetings as required

Summary: Responsible for the collection and count of slot cash cans from the gaming floor and the subsequent cash and ticket count conducted in the count room in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  Safeguard casino assets at all times.   Count Team members are paid hourly, working Mondays and Fridays as well as the first of the month. Count team members shift length will vary based on business volume and will regularly be longer than an 8 hour shift.   Essential Duties And Responsibilities: - Promote and maintain all steps in the Red Carpet Customer Service program with each casino guest and fellow employees you come in contact with using S.T.A.R.S. - Exchange “hot” slot cans for “cold” slot cans through a process of opening the slot machines and scanning various barcodes in an extremely fast and accurate manner. - Prepare to count money; open slot cans, remove money/tickets and attach barcode for preparation of machine count. - Scan slot can barcode and send money through a Money Processing System machine which separates all currency denominations and tickets. - Strap and brick all money into appropriate values after running through MPS machine.  All straps are dated and initialed by person. - Download and import all files including currency and tickets from the MPSs to be sent to Revenue Audit. - Count each denomination and record on a worksheet and verifies with all members of the team.  - Verify grand total with Revenue Audit. - Prepare transfer of all cash to be received by vault. - Complete preventative maintenance on cash cans and other equipment used by the team. - Abide by all Gaming regulation and policies and internal controls. - Maintain integrity and discretion regarding cash amounts. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and the manager. - Performs other duties as may be assigned by department and/or company management.

- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities- Administers all aspects of food preparation ensuring kitchen is clean, well stocked and problem-free- Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness and efficient preparation of all food related items - Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed - Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Supports safety and accident prevention programs (knife handling, proper lifting)  - Monitoring/implementation of garbage separation and disposal as per standards  - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction- Visibility to customer, soliciting/requesting feedback on food quality and responds to guest concerns appropriately and professionally to resolve any issues - Presents oneself as a Credit to Company and encourages others to do the same  - Performs all other related and compatible duties as assigned

This position qualifies for a $2,000 Sign-On Bonus PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more! - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Produces menu items as listed in each restaurant; follows all prep lists and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Chef de Cuisine with administrative duties, such as tracking/maintaining attendance records. - Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

The Lead Cook is responsible for the day-to-day operations in the assigned outlet/s. The Lead Cook is responsible for coordinating activities and training of cooks, and other kitchen staff engaged in preparing and cooking foods for various outlets to ensure an efficient and effective food service and product. ESSENTIAL DUTIES & RESPONSIBILITIES:- Responsible to the Sous and Executive Chef successful performance of assigned duties.- Responsible for the supervision and performance of cooks and kitchen employees.- Plans and coordinates menus along withSous Chef and Executive Chef.- Determines time and sequence of cooking operations to meets meal serving hours.- Delegates to Cooks the responsibilities for preparation of foods via production sheets.- Directs other kitchen staff engaged in preparing, cooking, and serving food.- Maintains sanitation levels of all kitchens as described by the company, local and state health departments. - Ensures that all budgeted food costs and payroll costs are maintained.- Reviews menus and analyzes recipes.- Trains, schedules, and evaluates kitchen employees.- Responsible for maintaining and monitoring employees’ time.- Trains kitchen personnel in safe operating procedures of all equipment, utensils, and machinery.  Establishes maintenance schedules in conjunction with manufacturer’s instructions for all equipment. - Must work well under pressure, and meet multiple and sometimes competing deadlines.- Adhere to all corporate and local policies, procedures, and operating guidelines.- Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership.- Performs other duties as may be assigned by department and/or company management.SHIFT LEAD RESPONSIBILITIES- This position has shift lead responsibilities for the kitchen workers within their assigned outlet.

- Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Assists with maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Chef de Cuisine with administrative duties, such as tracking/maintenance of attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Ability to follow all recipes and control procedures.- Responsible for maintaining consistent attendance and performance records.- Maintain food cost within budgeted parameters.- Control portion size, minimize waste, and present menu items according to specifications.- Maintain a clean and sanitary area at all times in full accordance with ServSafe guidelines and Pennsylvania state regulations.- Prepare weekly schedules and control labor costs.- Educate, train, and manage Cooks to follow policies and standards.- Communicate with other culinary supervisors and managers to ensure efficient service and properly prepared food.- Perform all culinary job functions within immediate area when necessary.

- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities, and facilities.- Administers all aspects of food preparation, ensuring kitchen is clean, well stocked, and problem-free.- Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness, and efficient preparation of all food-related items.- Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian, and prep when needed.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Supports safety and accident prevention programs (knife handling, proper lifting).- Responsible for monitoring/implementation of garbage separation and disposal as per standards.- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction.- Responsible for visibility to customer, soliciting/requesting feedback on food quality, and responding to guest concerns appropriately and professionally to resolve any issues.- Responsible for development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions.- Presents oneself as a Credit to company and encourages others to do the same.- Performs all other related and compatible duties as assigned.

- Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Assists with maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assist Executive Chef with administrative duties, such as tracking/maintenance of attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Assisting in managing overall Food & Beverage operations creating differentiated service experience and ensuring optimum performance of all. - Maintains strict confidentiality in all departmental and company matters.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities- Administering all aspects of food preparation ensuring kitchen is clean, well stocked and oblem-free- Recommending changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness and efficient  preparation of all food related item- Performing the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed- Meeting or exceeding all State and Company sanitation requirements (ServSafe)- Supporting safety and accident prevention programs (knife handling, proper lifting) - Monitoring/implementing garbage separation and disposal as per standards - Coordinating work flow during shift to meet business demands and ensure customer satisfaction - Visibility to customer, soliciting/requesting feedback on food quality and responds to guest concerns appropriately and professionally to resolve any issues - Presenting oneself as a Credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned

The following and other duties may be assigned as necessary:   - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Chef de Cuisine with administrative duties, such as tracking/maintenance of attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Supervises food storage, preparation, production, and the Utility Staff to ensure safe, efficient, clean, and sanitary food handling in all Food and Beverage areas. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Monitors all preparation and production procedures to ensure proper holding/heating temperatures, rotation, flavor, texture, and presentation of all food products. - Monitors break schedules, waste log sheets, food time and temperature log books, and MSDS books. - Conducts sanitation inspections to ensure that the staff is complying with all safe-handling procedures. - Expedites food orders, prepares, and produces food items as required. - Holds pre-shift meetings to keep team members well informed about work-related information. - Establishes production levels for each shift based on computer-generated guest levels. - Schedules departmental staff for adequate coverage by following proper Union collective bargaining agreements and company guidelines. - Assists in the research and development of menu items. - Maintains the inventory of food products, organizes coolers and storerooms, and requisitions non-food supplies as needed. - Communicates with guests, colleagues, and management in a polite, professional manner and always practices Red Carpet Service training.- Works as part of a team and directs employees as a team. - Consistently follows through with the appropriate actions when asked to complete projects or tasks. - Ensures that team members follow recipes to exact standards; follows recipes formulas, standards, cooking time, directions, and quantities. - Attends scheduled meetings/classes/training as directed. - Leads by example and mentors fellow Cooks at all times. - Complies with all company and departmental rules and policies. - Other duties as assigned.

The sous chef is responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objective. ESSENTIAL RESPONSIBILITIES  - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction- Produces menu items as listed in each restaurant- Follows all prep lists and ensures kitchens are stocked and ready for service- Responsible for supporting compliance to departmental budgets- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs- Ensures customer service standards are followed by all team members and addresses issues as they arise- Assists with maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant- Assists Chef de Cuisine with administrative duties, such as tracking/maintenance of attendance records- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards- Responsible for staff development and training programs- Responsible for rewards and recognition program to maximize employee engagement- Evaluates team members within department and delivers constructive feedback to employees regarding performance- Provides recommendation for staffing and scheduling to meet business needs- Manages work procedures and expedites workflow- Provides recommendation for employee performance

- Responsible for providing guidance and daily supervision to staff in the department.- Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant; follows all prep lists and ensures kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Chef de Cuisine with administrative duties, such as tracking/maintaining attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Produces menu items as listed in each restaurant; follows all prep lists, and ensures kitchens are stocked and ready for service. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Chef de Cuisine with administrative duties, such as tracking/maintaining attendance records.- Assists with maintaining established quality assurance procedures to ensure acceptable Health Department and customer service standards. - Oversees the preparation of all food items to ensure quality and consistency. - Expedites a la carte to oversee proper portioning, quality, and presentation. - Assists in training new hires. - Assists in planning menus, specials, and recipes. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.