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ESSENTIAL DUTIES AND RESPONSIBILITIES: - Creates and ensures a fun-filled and entertaining environment where the flawless delivery and execution of service excellence are paramount.- Provides accurate and efficient dealing at assigned table games by providing the rules of the game to guests, according to state and facility established requirements. - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Ability to calculate odds quickly and accurately to pay winning bets and collect losing bets.- Performs accurate chip and cash transactions.- Maintains game security and protects company assets at all times. - Enthusiastically supports, actively promotes and demonstrates superior customer service in...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide accurate and efficient dealing while following proper game procedures. - Perform accurate chip and cash transactions.- Observe or receive wagers from customers and take or pay the appropriate game outcomes.- Maintain game security and protect company assets at all times.- Assist customers in understanding the rules and ensure adherence to established policies and procedures.- Pay winning bets and collect losing bets.- Notify Table Games Leadership immediately of any irregularities or any customer requests which are outside of a Table Games Dealer's authority or knowledge.- Provide customers with information on how to play the game if requested.- Must adhere to regulatory, department and company policies. - Perform all job...
Weeks 1-4: INTRODUCTION TO TABLE GAMES AND BLACKJACK- Complete in four weeks (4 hours per day, 5 days per week)- This course begins with the general responsibilities of the dealer. Emphasis is placed on correct chip handling techniques, identifying the value of each color chip, learning to read the total value of a bet and pit procedures. Continued with the fundamentals of dealing Blackjack; card totaling, chip handling and cutting, card shuffling, and card placement. Attention given to game and accounting procedures, accuracy, and speed. - Week 5 & 6: NOVELTY GAMES- Complete in two weeks (4 hours per day, 5 days per week)- This course covers a grouping of games considered “secondary” / “carnival” / “novelty” games. The category of these games can be extensive; the current...
- School Hours: Monday through Friday 8:00 AM to 4:00 PM - Must complete 200 hours to graduate.- Responsible for meeting Table Games Dealer School attendance requirements. - Responsible for learning the applicable games offered in Dealer School that includes, but is not limited to, craps, blackjack & property offered carnival games, roulette, pai-gow, and baccarat to successfully graduate school. Must be certified in at least two games to graduate the Dealer school.- Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.- Ensure interactions with Team Members and School Instructors follow the guidelines of the customer service...
- School Hours: Monday through Friday 8:00 AM to 4:00 PM - Must complete 200 hours to graduate.- Responsible for meeting Table Games Dealer School attendance requirements. - Responsible for learning the applicable games offered in Dealer School that includes, but is not limited to, craps, blackjack & property offered carnival games, roulette, pai-gow, and baccarat to successfully graduate school. Must be certified in at least two games to graduate the Dealer school.- Demonstrate abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.- Ensure interactions with Team Members and School Instructors follow the guidelines of the customer service...
- Maintains a positive attitude at all timeswhile adhering to all company and departmental policies and procedures and state regulations as relates to this position. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with their fellow peers in training, respective course instructors and supervisors,and all departmental and company leaders for Hollywood Casino Gulf Coast and Boomtown Casino Biloxi. - Follows game procedures and trainings when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Drive improved results through staff development and training programs. - Provide visible leadership in gaming operation areas.- Ensure compliance with Title 31 requirements and processes.- Responsible for the overall integrity of daily operations.- Present oneself as a credit to the Company and encourages others to do the same.- Maintain a strong working knowledge of all rules, regulations, procedures, and payouts of all games. Provide feedback as appropriate to Table Games Dealers regarding opportunities for skill development and professional advancement.- Supervise, coach, instruct and direct Table Games Dealers in proper procedures of all aspects of table games operations.- Handle player service issues as needed. - Protect the...
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with their fellow peers in training, respective course instructors and supervisors, and all departmental and company leaders for River City Casino & Hotel.- Follows game procedures and trainings when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Responsible for supervising and managing staff in the Table Games department.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Shares responsibility of the overall engagement of all team members with Casino Operations Assistant Shift and/or Shift.- Responsible for the accountability of the chips,...
As a Dealer:- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Performs accurate chip and cash transactions.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times.- Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes and demonstrates superior customer service...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide accurate and efficient dealing while following proper game procedures. - Perform accurate chip and cash transactions.- Observe or receive wagers from customers and take or pay the appropriate game outcomes.- Maintain game security and protect company assets at all times.- Assist customers in understanding the rules and ensure adherence to established policies and procedures.- Pay winning bets and collect losing bets.- Notify Table Games Leadership immediately of any irregularities or any customer requests which are outside of a Table Games Dealer's authority or knowledge.- Provide customers with information on how to play the game if requested.- Must adhere to regulatory, department and company policies. - Perform all job...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide accurate and efficient dealing while following proper game procedures. - Perform accurate chip and cash transactions.- Observe or receive wagers from customers and take or pay the appropriate game outcomes.- Maintain game security and protect company assets at all times.- Assist customers in understanding the rules and ensure adherence to established policies and procedures.- Pay winning bets and collect losing bets.- Notify Table Games Leadership immediately of any irregularities or any customer requests which are outside of a Table Games Dealer's authority or knowledge.- Provide customers with information on how to play the game if requested.- Must adhere to regulatory, department and company policies. - Perform all job...
***This is a salaried Floor Supervisor role*** The following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to...
As a Table Games Pit Manager, you are responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. You are also responsible for managing and overseeing all gaming operations to include; yielding table limits, opening and closing table based on demand, managing staffing levels, monitoring significant play, building relationships with guest, and providing guidance and leadership to Table Games Assistant Managers. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:- Ensures enforcement of games procedures and policies as outlined in company and departmental...
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as...
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Supervises day-to-day operations of all Table Games- Directs the Table Games Dealers to accomplish the goals of the Table Games department- Provides visible leadership in gaming operation areas- Responsible for the integrity of daily operations. Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls.- Maintains a continuous inspection of cards and dice, always ensuring the security of the table games- Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers- Responsible for the accountability of the chips for each designated shift by maintaining a paper trail. ...
Responsible for protecting the integrity of games in an assigned area. Essential Functions - Safeguard Company assets located in the assigned work area - Enforce Casino rules and regulations for table games - Enforce rules and regulations pertaining to Title 31 (Bank Secrecy Act) - Adhere to Michigan gaming regulations - Respond to and act on customer disputes arising in assigned area - Direct assignments of Table Games personnel within their assigned section - Ensure that proper table inventories are maintained in assigned area - Issuance of credit to customers - Ensure full accountability for playing cards and dice within their assigned area - Assess customer play for the extension of complimentaries - Accurately track customer play for rating purposes...
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations and table games protection during assigned shift. - Monitors chips and cash transactions between Dealers and customers...
Responsibilities: Attend allscheduled classesBe attentive and responsive during class with the understanding and expectation that this role always delivers superior guest service. Participate as requested, be professional in dress and demeanorBe courteous and respectful to Team Members and GuestsAdhere to all Greektown Casino-Hotel policies and proceduresBecome skilled in dealing and accuracy while courteously interacting with GuestsSuccessful completion of an audition for all games for which you received training to be considered for potential employment with Greektown Casino HotelApply skill in dealing with individual games, providing prompt, accurate and courteous service in accordance with policies and procedures.Accurately conduct customer transactions for "buy-...
- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff. - Communicates as needed with Lead Cook and Sous Chefs.
- Responsible for providing great customer service while issuing betting transactions to player. - Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for learning and understanding all facets of horse racing. - inputs wagers into the tote machine and cashes/cancels tickets. - Responsible for accurate wagers. - Responsible for maintaining and balancing a cash drawer; balances to zero and pays shortages to the main bank. - Assists in providing players with information regarding scratched horses, race cancellations, payoffs/delays, and prices. - Responsible for complying with The Meadows’ AML Compliance Program. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in...