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ESSENTIAL DUTIES AND RESPONSIBILITIES- Supervise day to day operations of Poker Room.- Direct the Poker Dealers to accomplish the goals of the Poker area and Casino Operations department.- Provide visible leadership in gaming operation areas.- Ensure compliance with Title 31 requirements and processes. - Responsible for the integrity of daily operations.- Present oneself as a credit to Company and encourages others to do the same.- Provide feedback as appropriate to Dealers regarding opportunities for skill development and professional advancement.- Supervise, coach, instruct and direct Poker Dealers in proper procedures of all aspects of poker operations.- Handle player service issues as needed.- Effectively manage game spread and staffing.- Protect the integrity of all poker games. - Administer disciplinary or corrective action, and monitor post-disciplinary performance of team members.- Develop, implement, and present departmental training programs from time to time as assigned, including but not limited to, organizing and conducting instructional classes designed to develop professional dealing skills.- Effectively manage an impressment bank and perform cash/chip transactions accurately by following the department cash handling procedures.  - Recommend, schedule, and conduct training activities. - Protect and preserve the assets of the company.- Provide for the safety of team members including keeping areas clean and free of safety hazards, debris, and litter, and performing all job duties in a safe and responsible manner.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2023-105620
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino at Kansas Speedway
Job Locations
US-KS-Kansas City
ESSENTIAL DUTIES AND RESPONSIBILITIES- Ability to deal poker in order to provide a courteous and entertaining experience.- Accept direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met.- Initiate courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Sponsor new dealers as needed in order to provide new hires with adequate on the job training.- Protect the integrity of the game through visual observation of all guests and game layout  - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats. - Present oneself as a credit to the Company and encourages others to do the same.  - Performs accurate chip transactions.- Observe all customer bets.- Notify Poker Leadership immediately of any irregularities or any customer requests which are outside of a Poker Dealer's authority or knowledge.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2022-100699
Type
Regular Part-Time
Category
Casino Operations
Property
Hollywood Casino at Kansas Speedway
Job Locations
US-KS-Kansas City
- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Poker Department - Adheres to all gaming commission and company and departmental policies and procedures while dealing assigned games.- Make accurate and clear chip and cash transactions.- Informs Poker Room Manager when a mistake is made or a dispute arises, or of any unnatural or irregular play.- Verifies, by signature, all clerical transactions. - Assists customers with any problems or requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow Team members.- Any and all duties as assigned by your Manager or a member of management.
Job ID
2023-103227
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino Gulf Coast
Job Locations
US-MS-Bay St Louis
Welcomes guests to the Poker Room, provides information to the players about promotions, tournaments, games and limits, adds players’ information on to an electronic waiting list,and performs other duties as assigned including but not limited to: - Seats players in Poker games.- Delivers chips to poker players from the cage to the table.- Answers telephone inquiries and responds to guest questions accurately and politely.- Enthusiastically supports, actively promotes and demonstrates Red Carpet Customer Service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management, staff and guests.- Maintains complete confidentiality of all company information at all times.- Participates in meetings and training as required.- Performs all job duties in a safe and responsible manner.- Performs other duties as may be assigned by department and/or company management.
Job ID
2023-104717
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino at Columbus
Job Locations
US-OH-Columbus
Welcomes guests to the Poker Room, provides information to the players about promotions, tournaments, games and limits, adds players’ information on to an electronic waiting list,and performs other duties as assigned including but not limited to:- Seats players in Poker games.- Delivers chips to poker players from the cage to the table.- Answers telephone inquiries and responds to guest questions accurately and politely.- Enthusiastically supports, actively promotes and demonstrates Red Carpet Customer Service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management, staff and guests.- Maintains complete confidentiality of all company information at all times.- Participates in meetings and training as required.- Performs all job duties in a safe and responsible manner.- Performs other duties as may be assigned by department and/or company management.
Job ID
2023-104718
Type
Regular Part-Time
Category
Casino Operations
Property
Hollywood Casino at Columbus
Job Locations
US-OH-Columbus
Hollywood Casino at Kansas Speedway is currently looking for a Manager of Poker to join our team.   ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Manage day to day operations of Poker Room. - Work closely with the VP of Casino Operations and Table Games Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management. - Direct the Poker Supervisors to accomplish the goals of the Poker area. - Drive improved results through staff development and training programs., Hire, train and develop employees to which include coaching, mentoring and appropriate performance management. - Responsible for staffing and scheduling to meet business demands and ensure customer satisfaction. - Provide visible leadership in gaming operation areas. - Ensures compliance with Title 31 requirements and processes. - Responsible for the overall integrity of daily operations. - Present oneself as a Credit to the Company and encourages others to do the same. - Conduct individual or group pre-shift meetings with team members and provide daily feedback. - Address and manage complaints or concerns from team members. - Effectively use, administer and manage rewards and recognition for front line team members. - Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations. - Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers. - Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner. - Develop, maintain and manage training programs. - Handle customer complaints and support all customer service programs. - Understand and adhere to regulatory, department and company policies and procedures. - Make determinations regarding types of materials, supplies, or tools to be used. - Effectively manage departmental expenses. - Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction. - Protect and preserve assets of the company. - Meet grooming and appearance requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
Job ID
2023-103289
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino at Kansas Speedway
Job Locations
US-KS-Kansas City
Responsible for the efficient operation of the Poker games on the assigned shift. When performing tasks as a dealer, responsible for the efficient and responsible operation of poker table games. Maintains a smooth and efficient game pace; makes accurate and clear chip and cash transactions; and adheres to all company and department policies and procedures; Maryland State Lottery Agency regulations; and in accordance with Internal Controls.- Supervisory Role- Provides leadership in gaming operation areas- Responsible for the integrity of daily operations. Enforces all poker procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls.- Maintains a continuous inspection of cards, ensuring the security of the poker room at all times.- Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers- Responsible for the accountability of the chips for each designated shift by maintaining a paper trail. Ensures the safety of all gaming chips and monies entrusted.- Shall make table fills/credits as needed- Responsible for settling disputes with customers, dealers and management staff.- Dealer Role- Provides accurate and efficient dealing at assigned Poker table game.- Follows game procedures when dealing Poker and/or any other form or variation of table games.- Provides prompt, courteous and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Performs accurate chip and cash transactions.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times.- Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Flexible ability to work varied shifts to include nights, weekends and holidays.
Job ID
2021-84224
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino Perryville
Job Locations
US-MD-Perryville
- Supervises day to day operations of Poker Room   - Directs the Poker Dealers to accomplish the goals of the Poker area and Table Games department- Provides visible leadership in gaming operation areas- Ensures compliance with Title 31 requirements and processes     - Responsible for the integrity of daily operations. Models regulatory, departmental and company policies and procedures- Presents oneself as a credit to Company and encourages others to do the same- Performs all other related and compatible duties as assigned
Job ID
2022-97963
Type
Regular Full-Time
Category
Hidden (15272)
Property
Hollywood Casino Perryville
Job Locations
US-MD-Perryville
- Assist the Poker Room Manager in directing and supervising all Poker Room personnel with regard to daily operations during their respective shift, however, does not act as a dealer on any live games.- Effectively respond to manager’s requests in all areas of customer interaction and customer concerns.- Perform job duties in a safe manner; report any potential safety hazards to management staff.- Supervise and provide work direction to all live game personnel:  assign work areas, review work continuously, take disciplinary actions.- Provide the customer with a positive experience at Hollywood Casino to promote a return visit.- Monitor table games activities.  Ensure safeguarding of company assets.- Open Poker tables as needed: unlock games, etc.- Close the shift:  prepare for and execute the account, complete proper reports.- Issue cards and check for irregularities.- Promote customer relations:  handle customer complaints, Issue complimentary items (meals ect.).- Perform cage duties:  verify jackpots, approve checks, and issue/return keys.- Ensure department compliance with federal and state regulations and enforce poker personnel to follow established policies and procedures.- Maintain a clear line of communication with the Poker room Manager in regards to games, promotions and customer feedback.- Must adhere to and set the example for the highest level of customer service in the Poker Room.- Ensure accuracy and completion of all signatory paperwork specific to the Poker Room.- Effectively represent yourself and subordinates in matters of payroll and operational integrity.- Exhibit a personal leadership style that reflects professional excellence, integrity and a mature understanding for the necessity to guard and control confidential information.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Job ID
2022-102596
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino at Kansas Speedway
Job Locations
US-KS-Kansas City
- Responsible for providing guidance and daily supervision to staff in the Poker area.  Supports and administers operational goals and monitors achievements of performance and profit objectives.  - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.  - Responsible for supporting compliance to departmental budgets.  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.? Ensures customer service standards are followed by all team members and addresses issues as they arise.?   - Ensures efficient operations table games protection during assigned shift.  - Maintains a continuous inspection of cards ensuring the security of poker games during assigned shift.  - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.   - Accounts for chips on poker games. This includes making fills and credits as needed.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.  - Maintains strict confidentiality in all departmental and company matters. 
Job ID
2023-104151
Type
Regular Full-Time
Category
Casino Operations
Property
L' Auberge Casino Hotel Baton Rouge
Job Locations
US-LA-Baton Rouge
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Monitors activities and maintains order in swimming areas. - Responsible for the day-to-day cleaning and upkeep of pool facilities. - Monitors and inspects swimming pool operations for safety, cleanliness, and guest satisfaction. - Responsible for removal of used laundry and trash from pool area. - Conducts pool cleaning duties according to accepted standards and techniques; operates machines and utilizes pool chemicals in a safe and proper manner. - Reports pool facility problems related to structure, equipment, and plumbing to management. - Ensures that dressing and shower rooms are supplied with all hard and soft goods in compliance with company policy. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2023-104458
Type
Seasonal
Category
Food & Beverage
Property
L'auberge Casino Resort Lake Charles
Job Locations
US-LA-Lake Charles
General Accountabilities: - Greets all guests in a courteous manner, displaying a helpful, CARiNG attitude of EXCELLENCE; assists guest with related Pool needs (i.e., towels, chair cushions, etc.).- Efficiently attends to and serves guests who are utilizing the pool.- Monitors access of Pool services to ensure that only Hotel guests have utilization of the amenities.- Assists in keeping respective area(s) clean and organized; stocks, maintains, and cleans areas.- Responds to guest inquiries and requests; resolves issues in a timely, friendly, and efficient manner.- Provides directions and guidance to guests inquiring about the Hotel, amenities, and surrounding area.- Other duties as assigned.This is a Full-Time role
Job ID
2023-104818
Type
Regular Full-Time
Category
Hotel Operations & Retail
Property
Margaritaville Resort Casino
Job Locations
US-LA-Bossier City
JOIN US FOR OUR ON-SITE POOL HIRING EVENT!At Hollywood Casino Gulf Coast in Bay St. Louis, we are looking for talented and motivated individuals ready to kick off summertime with us! Whether you're looking for a temporay position in the summer or looking to launch you're career, come join us for our upcoming hiring event! No previous experience required. Join us for our POOL HIRING EVENT - ALL POOL POSITIONS to be held Wednesday, April 12th at 11:00am or 3:00pm in Human Resources! Your daily responsibilities include: - Informs Supervisors or Manager of any towel shortage.- Maintains the safety of pool complex. - Ensures only authorized guests are using pool complex.- Delivery of both internal and external guest requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Responsible for reporting cleanliness and safety issues.- Reports any problems to Hotel Supervisor, Manager or Guest Safety Supervisor/Manager as needed.- Any and all duties as assigned by your Supervisor or a member of management. 
Job ID
2023-103625
Type
Seasonal-Full time
Category
Hotel Operations & Retail
Property
Hollywood Casino Gulf Coast
Job Locations
US-MS-Bay St Louis
JOIN US FOR OUR ON-SITE POOL HIRING EVENT!At Hollywood Casino Gulf Coast in Bay St. Louis, we are looking for talented and motivated individuals ready to kick off summertime with us! Whether you're looking for a temporay position in the summer or looking to launch you're career, come join us for our upcoming hiring event! No previous experience required. Join us for our POOL HIRING EVENT - ALL POOL POSITIONS to be held Wednesday, April 12th at 11:00am or 3:00pm in Human Resources! Your daily responsibilities include: - Prepares and serves all alcoholic and non-alcoholic beverages.- Maintains adequate levels of products and supplies at assigned outlet - Serves all food products in a timely manner.- Accounts for all revenue and balances cash drawer at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. - Any and all duties as assigned by your Supervisor or a member of management.
Job ID
2023-104260
Type
Temporary Part-Time
Category
Food & Beverage
Property
Hollywood Casino Gulf Coast
Job Locations
US-MS-Bay St Louis
ESSENTiAL DUTiES AND RESPONSiBiLiTiES The following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. - Follows established quality assurance procedures to ensure acceptable health department and customer service standards. - Checks the proper maintenance of the equipment and sanitation of pools and bathhouse facilities - Responds to guest needs and reports problems to Manager. - Assists Manager with administrative duties, as assigned. - Resolve and make recommendations on resolving customer challenges and issues - Acts as a liaison between the pool operations and all other departments, communicating relevant information to the pool operations staff as needed - Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. - Assists in cross training of team members while encouraging, reinforcing and supporting peers and team. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters. - Monitors accuracy of the Cabana inventory, daily sales and revenue goals and be able to make recommended changes - Makes daily safety checks of pool equipment and the surrounding area, and passes patrons’ concerns on to his/her supervisor. - Prevents accidents through enforcement of policies, rules and regulations governing the conduct of staff and patrons using the pool and the surrounding area. - Conduct one on one meetings with pool operations team members - Updates / monitors daily payroll, ensuring all associates are punching in/out correctly - Complete daily Pool Operations reports. - Attend meetings and complete tasks / projects assigned by management.
Job ID
2022-102459
Type
Seasonal
Category
Hotel Operations & Retail
Property
M Resort
Job Locations
US-NV-Henderson
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the day-to-day cleaning and upkeep of pool facilities. - Oversees and supervises activities in swimming pool areas. - Maintains order in swimming areas. - Monitors and inspects swimming pool operations for safety, cleanliness, and guest satisfaction. - Assists in hiring, disciplining, monitoring, scheduling, supervising, and evaluating of assigned personnel. Participates in employee training to ensure adequate skills and resources are in place to perform job functions. Leads and directs the work of others. - Ensures removal of used laundry and trash from pool area. - Responsible for ensuring that pool cleaning is conducted according to accepted standards and techniques; ensures proper and safe use of machines and chemicals by team members. - Reports pool facility problems related to structure, equipment, and plumbing to management. - Ensures dressing and shower rooms are supplied with all hard and soft goods in compliance with company policy. - Performs all other compatible and related duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2023-104456
Type
Regular Full-Time
Category
Food & Beverage
Property
L'auberge Casino Resort Lake Charles
Job Locations
US-LA-Lake Charles
- Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations - Provide and replenish beverage stock and supplies - Remove empty bottles and trash - Prepare necessary fruit for use as garnishes - Responsible for receiving, issuing and keeping necessary records of liquor supplies - Serve as backup for bartender when necessary - Promote outstanding guest service on a continual basis - Responsible for maintaining a regular and consistent attendance record  - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation  
Job ID
2023-105240
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino York
Job Locations
US-PA-York
- Prepare and display/plate foods as venue requires including banquets, receptions, buffets, a la carte in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Report to Sous Chef at start of shift to receive instruction as to daily specials and menu changes. - Set up mise en place as per posted instructions. - Report any spoilage or shortage to Sous Chef immediately. - Prepare recipe per standardized recipes and production sheets.  - Prepare plated menu items as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy. - Must have knowledge of soups, sauces, quantity cooking, and proper food sanitation and handling. - Perform well under pressure, meeting production schedules and fulfilling requisitions in a timely manner. - Maintain work station and all storage areas in accordance with HCPN Standards and PA Department of Health Standards.- Assist in other areas of the kitchen as instructed by Sous Chef. - Complete assigned shift by properly storing all perishable foods and reporting to Sous Chef for closing details. - Maintain a consistent and regular attendance record.
Job ID
2021-89827
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino at Penn National Race Course
Job Locations
US-PA-Grantville
The Product Manager - Digital Marketing will play a lead role defining, designing, and delivering best in class solutions that enable intelligent, real-time, and personalized customer engagement. The successful candidate will bring their proven experience establish and promote a vision for marketing capabilities that deliver upon the strategic business objectives and Mychoice brand strategy as defined by marketing stakeholders.  In this capacity, the Product Manager will work closely with marketing leaders to ensure delivery of solutions are effective, forward thinking and provide a competitive advantage for the company. The successful candidate will leverage their product management experience to define capabilities and drive the prioritization of a roadmap informed by data supported insights, emerging technologies, quality, and engineering effort. The selected candidate will be a visionary who will help shape the future of PENN's marketing capabilities. - Responsible for the evolution of digital marketing products and capabilities that enable intelligent, personalized, and real-time engagement of customers to drive revenue targets.- Assume ownership of the transformation, evolution and stability of PENN’s marketing products and solutions- Establish and drive KPIs and targets for new capabilities.- Collaborate with stakeholders to formulate business cases and roadmap for new capabilities.- Work with stakeholders to identify requirements and translate them into new products, features, user stories and technical stories.- Participates in the grooming and prioritization of product backlog to ensure work is fully prepared for engineering team.- Conduct regular competitor analysis and maintain marketplace awareness.- Daily/Weekly/Monthly reporting on product performance- Build trusting long-term relationships with cross-functional business and engineering teams.- Own, execute, and manage quality assurance and user acceptance testing associated with products/solutions.- Conduct regular product steering committee meetings with senior leadership that review product roadmap, priorities, product stability and status of active workstreams.- Oversee and monitor problems associated with product as it relates to understanding and managing product stability.- Measure the success of product features through rapid data-informed iteration.
Job ID
2023-105127
Type
Regular Full-Time
Category
Information Technology & Engineering
Property
PENN Entertainment, Inc.
Job Locations
US-PA-Wyomissing
The Product Manager will play a lead role defining, designing, and delivering best solutions that enable best in class Hotel, Food & Beverage, Retail and Entertainment customer experiences. The successful candidate will bring their proven experience establish and promote a vision for hospitality experience that deliver upon the strategic business objectives and loyalty brand strategy as defined by key stakeholders across property operations, casino operations and marketing. In this capacity, the product manager will work closely with key leaders to ensure delivery of solutions are effective, forward thinking and provide a competitive advantage for the company. The successful candidate will leverage their extensive product management experience to define capabilities and drive the prioritization of a roadmap informed by data supported insights, emerging technologies, quality, and engineering effort. The selected candidate will be a visionary who will help shape the future of Penn’s digital capabilities.- Responsible for the evolution of hospitality products, capabilities and customer experiences that enable frictionless customer engagement for hospitality services.- Assume ownership of the transformation, evolution and stability of Penn’s hospitality products and solutions- Establish and drive KPIs and targets for new capabilities.- Collaborate with stakeholders to formulate business cases and roadmap for new capabilities.- Work with stakeholders to identify requirements and translate them into new products, features, user stories and technical stories.- Participates in the grooming and prioritization of product backlog to ensure work is fully prepared for engineering team.- Conduct regular competitor analysis and maintain marketplace awareness.- Daily/Weekly/Monthly reporting on product performance- Build trusting long-term relationships with cross-functional business and engineering teams.- Own, execute, and manage quality assurance and user acceptance testing associated with products/solutions.- Conduct regular product steering committee meetings with senior leadership that review product roadmap, priorities, product stability and status of active workstreams.- Oversee and monitor problems associated with product as it relates to understanding and managing product stability.- Measure the success of product features through rapid data-informed iteration.
Job ID
2023-104698
Starting Salary
USD $100,000.00/Yr.
Type
Regular Full-Time
Category
Information Technology & Engineering
Property
Remote
Job Locations
US-Wyomissing | US-PA-Wyomissing | US-NV-Las Vegas