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- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Produces menu items as listed in each restaurant; follows all prep lists, and ensures kitchens are stocked and ready for service. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with...
This position qualifies for a $2,000 Sign-On Bonus PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more! Delivers superior internal and external guest service the Ameristar Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members. - Staff, schedule, evaluate, train, develop and monitor culinary team. Recommend wage increases, promotions,...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests and offers assistance and/or instruction in the use of the Spa. - Completes register transactions for Spa services and retail purchased. - Responsible for assisting guests in the relaxation area. - Maintains Spa facilities in clean and attractive condition. - Maintains par stock levels for Spa supplies. - Schedules Spa and salon appointments. - Reports any safety hazards to supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: · Greet guests and offers assistance and/or instruction in the use of the Spa facilities and services.· Oversee the Spa facilities and issues towels and equipment to guests.· Assist with collection of fees for Spa services from hotel and non-hotel guests; handles retail sales.· Maintain all Spa facilities in clean and attractive condition.· Greet quests and offers assistance and/or instruction in the use of the Athletic Club and Spa Facilities.· Oversee the Athletic Club and Spa facilities and issue towels, beverages, and equipment to guests.· Maintain Athletic Club and Spa facilities in clean and attractive condition.· Maintain par stock levels for Spa and Athletic Club supplies.· Report any...
- Reports to Lead Cook, and works with Cooks for job assignments for the day.- Must be able to work a flexible schedule including evenings, weekends, and holidays.- Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Must have understanding of food cost formulas.- Prepares, seasons, and cooks soups, meats, vegetables, desserts, and other food stuffs for consumption in dining areas at the Hollywood Casino at Charles Town Races.- Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles.- Bakes, roasts, broils, and steams meats, fish, vegetables, and other foods.- Adds seasoning to foods during mixing or cooking.- Observes and tests foods...
- Reads food orders from computer printouts and prepares food items according to established menu plans. - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Washes, slices, peels, and cuts various foods to prepare for cooking or serving. - Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. - Prepares a daily prep list and written daily orders. - Engages the guest each time they come to the line. Explains product, asks questions, and builds positive relationships with the guests. - Coordinates and communicates orders with dining room staff. - Receives and delivers food to the proper areas. - Works the line...
- Provides fast, friendly, professional, and responsive customer service. - Adheres to established departmental and property policies and procedures regarding guest service standards. - Sets up bars for operation; cuts fruit; stocks ice; empties garbage. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders. - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitors guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promotes gaming events and promotions.- May have to process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintains a clean and stocked workstation.- Complies with state, company, and department policies and regulations.- Must have open availability...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Ability to perform assigned function within the kitchen such as broiler, sauté, Asian, prep and production when needed.- Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Adjust thermostat controls to regulate temperature of ovens, broilers, grills, roasters and stem kettles.- Bakes, roasts, broils, and stems meats, fish, vegetables, and...
- Presents menu, answers questions, and makes suggestions regarding food and service.- Enter all orders into micros in a timely matter.- Observes diners to respond to any additional requests.- Follows steps of service as outlined in steps of service.- Totals bill and accepts payment in accordance with all Food and Beverage internal controls.- Clears and resets tables at conclusion of each course.- Completes any task assigned by room manager, supervisor or room chef.- Communicates immediately to the supervisor all guest comments or concerns.- Completes all assigned opening, side work and closing tasks.- Performs other duties as may be assigned by department and/or company management- Maintains valid WV racing license, Food Handlers permit and TIPS certifications-...
- Serve food and drink to guests; Fast paced beverage service.- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Knows and promotes current casino events and programs.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation.- Comply with state, company, and department policies and regulations.- Must have open availability including all...
Responsibilities:- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Greets and welcomes each guest seated in assigned station. -- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. -- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). -- Suggests items to guests based on expressed guest preferences. -- Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. -- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. -- Resolves service issues according to established...
Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.Write Sports tickets in an accurate and timely manner.Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures.Explain wagering rules, including betting lines and odds, and procedures to guests.Provide information and...
Key Objectives:- Reach company goals and maintain company standards and policies.- Responsible for providing exceptional Customer Service to all guests.Essential Responsibilities:- Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Create and enter player tracking cards on-site, online, and digitally.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank...
• Provides information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.• Create and enter player tracking cards on-site, online, and digitally.• Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.• Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.• Exchanges cash and coins in accordance with established procedures.• Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. Counts down bank or window at end of each shift and reconciles.• Completes all required shift...
- Writes, verifies, and makes payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintains a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stocks Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Writes Sports tickets in an accurate and timely manner.- Makes payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintains and reconciles bank for assigned shift, following established cash-handling policies and procedures.- Explains wagering rules, including betting lines and odds, and procedures to guests.-...
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures- Explain wagering rules, including betting lines and odds, and procedures to guests- Provide...
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. - Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. - Stock Sportsbook stations with adequate supplies; keeps all stations neat and clean. - Write sports tickets in an accurate and timely manner. - Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. - Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures - Explain wagering rules, including betting lines and odds, and procedures to guests
