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ESSENTIAL DUTIES AND RESPONSIBILITIES: - Responsible for prompt, efficient and courteous beverage service to casino guests in accordance with Hollywood Casino Perryville policies, procedures and standards- Knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends.- Responsible for mixing drinks to deliver to guests- Work as part of a team to provide beverage service as well as share gratuities with other Team members as appropriate.- Monitor guests needs on a continuous basis and ensures all requests are promptly fulfilled.- Maintains appearance of casino floor and work area.- Accurate and efficient use of POS system.- Monitor guests alcohol intake in accordance with training- Assist other beverage personnel with maintenance such as side...
- Provides prompt, courteous beverage refreshment service to casino guests. - Maintains accountability for all cash receipts, complimentary charges, drink tokens, room charges, and issue banks.- Keeps informed of continually changing promotional beverages, events, and services.- Maintains integrity of all financial controls and responsibilities.- Interacts with guests and co-workers in a helpful, positive, professional, and friendly manner.- Serves tables in proper order of arrival with exceptions in common sense situations or as ordered by supervisor. - Responsible for additional side work as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Maintains product menu and assists in recording product inventories.- Maintains established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team...
- Paid dealer school is designed to teach and train aspiring table games dealers in entry level courses such as blackjack and carnival games.- Maintains a positive attitude at all times while adhering to all company and departmental policies and procedures and state regulations as relates to this position.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with their fellow peers in training, respective course instructors and supervisors, and all departmental and company leaders for River City Casino & Hotel.- Follows game procedures and trainings when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Enthusiastically supports, actively promotes and demonstrates...
- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as relates to this position.- Performs accurate chip and cash transactions.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times.- Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company...
- Remains current on all coupons, promotions, and certificates that apply to all food outlets.- Tracks and assigns seats in accordance with established procedures.- Must be able to stand a full shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Manager or a member of management.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - itemizes,...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for providing friendly, professional, and responsive customer service to Bowling center guests.- Assists players in selecting equipment as needed.- Assigns guests to lanes according to established procedures.- Delivers and retrieves equipment from lanes as directed.- Maintains knowledge of property events, activities, and amenities to ensure personalized guest service.- Assists with the cleanliness and general maintenance of the center.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Repairs pinspotters in a timely manner.- Operates lane machine.- Performs lane and approach maintenance.- Performs preventative maintenance on bowling equipment.- Maintains working knowledge of bowling scoring system.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Transport guest's equipment and/or direct guests to appropriate areas- Communicates with staff at golf shop, practice tee and starter to insure smooth flow of services to our guests- Maintain a clean, fully functional practice facility- Assists the golf shop cast members with distribution of rental clubs- Maintain a clean fully functional bag storage facility and ensure that all bags are properly tagged and check-in- Clean golfing guest's equipment (primarily golf clubs) after their round and assist in loading them in the appropriate vehicle- Maintain a clean, fully functional golf car operation ensuring that each golfing guest receives a golf car that is in proper working order, safe, and prepared with all of the appropriate amenities- Exhibits a friendly, helpful and...
- Able to utilize all Wok Station equipment and other equipment in the kitchen to the level of "advanced". - Maintains a thorough working knowledge of, and ability, to execute Asian cooking styles and techniques not limited to, wok station, stir-fry, etc. - Ensures that the Asian product, taste, and presentation exceed customer expectations and Food & Beverage standards. - Assists with Sushi station as needed. - Responsible for assisting in the preparation of a la carte and buffet food items. Assists cooks and Sous Chefs as directed. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Is knowledgeable of and adheres to proper time/temperature controls. - Properly covers labels and dates any/all food products as necessary before storage....
- Able to utilize all Wok Station equipment and other equipment in the kitchen to the level of "advanced". - Maintains a thorough working knowledge of, and ability, to execute Asian cooking styles and techniques not limited to, wok station, stir-fry, etc. - Ensures that the Asian product, taste, and presentation exceed customer expectations and Food & Beverage standards. - Assists with Sushi station as needed. - Responsible for assisting in the preparation of a la carte and buffet food items. Assists cooks and Sous Chefs as directed. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Is knowledgeable of and adheres to proper time/temperature controls. - Properly covers labels and dates any/all food products as necessary before storage....
- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Greets guest in a friendly, appropriate manner.- Operate cash register, accounting for all monies, coupons, comps, and receipts at the end of shift.- Remain current on all coupons, promotions, and certificates that apply to all Food and Beverage outlets.- Expedite food purchases to our guests in an appropriate, timely manner as requested.- Use front line checklist to restock inventory as needed.- Maintain cleanliness and sanitary conditions of the dining area.- Accomplish all assigned cleaning and general maintenance tasks.- Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Clears and resets tables in accordance with established procedures.- Transports all dirty tableware to designed washing area for cleaning.- Accomplishes all assigned cleaning and maintenance tasks.- Follows prescribed service standards as they apply to the position.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by a member of leadership.
- Clears and resets tables in accordance with established procedures.- Transports all dirty tableware to designed washing area for cleaning.- Accomplishes all assigned cleaning and maintenance tasks.- Follows prescribed service standards as they apply to the position.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by a member of leadership.
- Consistently prepares breakfast, lunch, dinner or hor d'oeuvres to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Must be able to stand for a full shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members.- Any and all duties as assigned by you Supervisor or a member of management.
- Consistently prepares breakfast, lunch, or dinner to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Assist in the training of new Cooks.- Must be able to stand a full shift - Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow cast members.- Any and all duties as assigned by your Manager or a member of management.- Completes daily checklist and production charts as directed by you supervisor.
- Consistently prepares breakfast, lunch, or dinner to standards established by the Executive Chef.- Ensures that work area is kept clean and orderly.- Assist in the training of new Cooks.- Must be able to stand a full shift - Exhibits a friendly, helpful, and courteous manner when dealing with customer of fellow cast members.- Any and all duties as assigned by your Manager or a member of management.- Completes daily checklist and production charts as directed by you supervisor.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and...
