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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. .-...
- Responsible for supervising staff and the overall daily management of the Cage on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they...
The cage cashier is responsible for collecting money from gamblers, processing payments, depositing money into the casinos bank, making sure all transactions are accurately recorded, and paying out winners. The ideal candidate is someone who pays great attention to detail by counting correctly, identifying counterfeit bills, and correcting errors. They should also have solid math skills as they will be dealing with many transactions and large amounts of money. Lastly, the candidate should have stellar communication skills and the ability to communicate effectively with customers and explain casino policies. ESSENTIAL RESPONSIBILITIES - Maintains security and accountability over all funds, including: Cash and cash advances, Front money, Gaming chips, Jackpot payouts, Kiosk...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Cash customer checks and establish information accounts for guests to speed up further check cashing.- Sell and redeem slot machine tokens.- Cash and sell chips. Redeem players' winnings for cash.- Answer patron questions and provide solutions with a professional demeanor- Provider professional representation at internal and external meeting and events- Process credit/debit card cash advance checks.- Balance cash drawers. Ensure that the drawers are at appropriate impressed amount at beginning and end of each shift.- Perform buys with main bank to keep drawer stocked throughout current shift and for the next shift.- Complete all necessary paperwork; balance sheets, buy sheets, multiple log, CTR.- Meet department uniform,...
• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).• Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers.• Cashes and exchanges currency, checks, money orders, cashier checks, coins, tokens or gaming chips for customers and employees.• Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day; maintains...
The cage cashier is responsible for collecting money from gamblers, processing payments, depositing money into the casinos bank, making sure all transactions are accurately recorded, and paying out winners. The ideal candidate is someone who pays great attention to detail by counting correctly, identifying counterfeit bills, and correcting errors. They should also have solid math skills as they will be dealing with many transactions and large amounts of money. Lastly, the candidate should have stellar communication skills and the ability to communicate effectively with customers and explain casino policies. ESSENTIAL RESPONSIBILITIES - Maintains security and accountability over all funds, including: Cash and cash advances, Front money, Gaming chips, Jackpot payouts, Kiosk...
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure...
- Assist guests with all Cage operations, including but not limited to, check cashing, chip sales, credit application processing, redemptions, and credit transactions in a pleasant and professional manner, in compliance with internal controls.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Counts drawer at start of shift, verifies cash amount, and documents according to standard procedure.- Issues chips and tokens to guests for cash.- Receives payments for markers and records in the computer system.- Deposits paid markers to the bank.- Redeems complimentary coupons in accordance with standard procedures.- Redeems chips or tokens for cash...
- Assist guests with all Cage operations, including but not limited to, check cashing, chip sales, credit application processing, redemptions, and credit transactions in a pleasant and professional manner, in compliance with internal controls.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Counts drawer at start of shift, verifies cash amount, and documents according to standard procedure.- Issues chips and tokens to guests for cash.- Receives payments for markers and records in the computer system.- Deposits paid markers to the bank.- Redeems complimentary coupons in accordance with standard procedures.- Redeems chips or tokens for cash...
The cage manager is responsible for supervising and managing staff in the Cage/Credit department. They support, administer, and manage operational goals and monitor the achievements of performance and profit objectives. ESSENTIAL RESPONSIBILITIES - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager- Enthusiastically supports, actively promotes, and demonstrates superior customer service - Effectively respond to a supervisor’s requests in all areas of guest interaction and guest concerns- Conduct investigations into variances, violations of internal controls, and violation of reporting requirements- Responsible for all operation supply...
The cage shift manager is responsible for supervising staff and the overall daily management of a designated shift in the Cage department. They support, administer, and manage operational goals and monitor the achievements of performance and profit objectives. ESSENTIAL RESPONSIBILITIES - Assists in creating effective and efficient schedules- Responsible for assisting in the budget process for the department and providing recommendations- Enthusiastically supports, actively promotes, and demonstrates superior customer - Responsible for securing the integrity of all assets and oversees balancing of all cage banks on assigned shift- Review and approve cage documentation based on established levels of authorization in absence of Manager on assigned shift- Responds to guest...
POSITION SUMMARYThe incumbent in this position is responsible for managing the operation and maintenance of the riverboats and its systems ensuring proper operation according to all applicable regulatory agency regulations year round, completing quarterly inspections and having the riverboat fully ready for AVS Consulting. Inc.’s annual and semi-annual inspections. The individual is also responsible for serving both the external and internal customers by providing a friendly and safe atmosphere on the riverboat. GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.) 1. Provide extraordinary guest service, positively affects interactions with internal/external...
- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Responsible for operating currency counters, adding machines, and other auditing functions.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Responsible for maintaining stock on the line and also for restocking line before relief comes in.- Responsible for filling all orders from customers.- Must be able to work at a steady pace to keep line flowing at a constant pace.- Responsible for cleanliness of line.- Capable of handling large amounts of money as needed.- Follows orders of supervisor at all times.- Must have a knowledge of all menu items, ingredients, and prices.- Have a thorough knowledge of the sequence of service and follow it at all times.- Clears, cleans, resets and maintains designated areas during shift.- Assists other attendants to give the best possible service.- Perform necessary side work.- Serves all food and...
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage...
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage...
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage...
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage...
- Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. - Provides oversight for all games, game protection, and overall Table Games/Slots operations on their shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company...
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Greets guests actively engaged in gaming and assists team members in player identification.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Encourages guest visitation through written correspondence and telemarketing.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when...
