- Prepare meats, vegetables, soups, sauces, and other food items as indicated by production sheets.- Report to Executive Chef at start of shift to receive instructions as daily specials or menu changes.- Report spoilage and item discrepancies to supervisor immediately.- As ordered by guest or Chef, prepare and plate menu item according to recipe specification and presentation photo.- Assist in other areas of kitchen as directed by Executive Chef.- Prepare plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy.- Always maintain clean and sanitary work area.- Maintain workstation in accordance with Hollywood Casino Standards and Maryland Department of Health Standards.- Maintain walk-in coolers in accordance with MD Department of Health Standards.- Clean station and report to Executive Chef for closing instructions.- Maintain a consistent and regular attendance record.- Arrange mise en place according to posted instructions and menu requirements.- Must adhere to the company appearance policy- Maintain a consistent and regular attendance record- Ensures kitchen is clean and organized upon closing.- Any task assigned to you by your sous chef, executive chef, and/or F&B Manager.- Other duties may be assigned.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Follow recipes to prepare and/or cook food to meet departmental standards or as directed.- Measure and convert recipes without affecting quality.- Perform assigned function within the kitchen such as broiler, sauté, Asian, prep and production when needed.- Accepts direction during day to day operations to ensure culinary standards and operational guidelines including kitchen areas, food preparation activities and facilities are met.- Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining appropriate volume, quality, cleanliness and attractiveness.- Knowledge/understanding of kitchen equipment to include safe operations and regulation of temperatures for proficient cooking times and temperatures.- Understands fundamentals of soups, sauces, starches, thickeners and emulsifiers.- Must adhere to regulatory, department and company policies.- Partners with culinary leadership to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction. - Must be familiar with and have exposure to prep list.- Take inventories.- Exhibit intermediate knife skills, classic cuts and sharpening.- Assist in operation of other food and beverage venues as needed.- Attend all departmental and company training programs or meetings as directed.- Properly maintains, cleans and sanitizes equipment and work areas to meet departmental standards or as directed.- Perform all job duties in a safe and responsible manner.- Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Perform other job related and compatible duties as assigned.
- Responsible for ensuring products meet all recipes standards - Responsible for maintaining proper production levels- Knowledge of all applicable food preparation methods and measures - Knows and understands all cooking tools and measurement conversions - Communicates and maintains proper staffing levels with daily volume- Insures proper handling and storage of food items as per internal and Health Department standards - Maintains integrity with food and labor controls - Has good interpersonal and communication skills - Understands and follows all policies and procedures- Ability to communicate with cultural differences- Relieves line cooks as needed- Makes recommendations in ordering supplies - Ability to give direction, assign tasks, follow up with assigned tasks, coach for success and administer counseling of policy and procedural violations- Must show skills in garde manger, broiler, sauté stations, saucier, and large quantity cooking according to recipe specifications
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Promotes and maintains all steps of the ACES customer service program with each patron and Team Member you may come in contact with (eye contact, “hi” greeting, “goodbye” departure)- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner- Responsible for complete set-up, stocking, and service of assigned area; sets, cleans, and resets tables- Full cycle of service - taking orders within five minutes of guest being seated; accurately placing orders and entering table numbers in MICROS; presents check to guests.- Upsells beverages, appetizers, and desserts in accordance with restaurant service standards.- Accurately collects payments and makes change to close out guest checks, totaling food and beverage purchases in a friendly and courteous manner.- Light cleaning in assigned section during shift including, removing dirty dishes, glassware, and flatware during guest service, transporting to dish area, keeps floors, seating, and tables (base and top) presentable in assigned section.- Responsible for the monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion- Refill glassware, coffee cups, butter/condiments, bread, and carrying order to tables as required- Make/Fill coffee or tea as required- Ladles soups, portions cakes and pies, and prepares condiments as determined by establishment requirements.- Ensures assigned work area is neat, clean and sanitized throughout shift by wiping tables and seats, counter areas, stations (including beverage and side), and sinks as required to maintain a clean and safe work station- Maintain awareness of guests’ alcohol intake following training guidelines.- Partners with culinary team and servers to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction- Maintains all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) accordance with all MD Department of Health standards.- Adheres to regulatory, safety, departmental and company policies- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Flexible ability to work varied shifts to include nights, weekends, and holidays.
- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner - Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables - Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area - Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion - Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed - Making coffee or tea as needed - Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe work station - Partnering with culinary team and server to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators - Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies - Supporting safety and accident prevention programs (nonslip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same- Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner - Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables - Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area - Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion - Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed - Making coffee or tea as needed - Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe work station - Partnering with culinary team and server to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators - Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies - Supporting safety and accident prevention programs (non slip footwear, proper lifting) - Presenting oneself as a Credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned - Operating a cash register/POS System, ringing proper amount into the register and giving the guest the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
- Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Handles money according to procedure- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains clean and stocked workstation
Develop and implement all Hollywood Casino Tunica customer satisfaction standards toward all customers and fellow employees. Create a positive customer/employee experience. Smile be helpful and friendly while providing quick and accurate service. Ensure stock is sufficient for daily operation. Mix alcoholic beverages according to Hollywood Casino standard. input all beverages into MiCROS system. Promote Hollywood Casino food and beverage outlets and entertainment facilities. Adhere to local laws regarding legal age of service. Keep bar and surrounding work area clean and organized.
- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- ices and fills all non-alcoholic drinks for servers.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Maintains strict confidentiality in all company matters.
- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- ices and fills all non-alcoholic drinks for servers.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Maintains strict confidentiality in all company matters.
This position will provide friendly, courteous beverage service and beverage preparation in accordance with standard procedures. Essential Functions - Prepare beverages in accordance with established procedures. - Follow proper cash control procedures. - Practice proper par stock ordering procedures. - Maintain current knowledge of all policies and procedures concerning service of all alcoholic beverages. - Responsible for set-up and cleaning of bar area. - Monitor and assist in training Barbacks. - Maintain knowledge of current hotel activities, beverage outlets and operations. - Comply with all health and safety standards. - Attend meetings as scheduled. - Other job-related duties as assigned.
- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promoting casino events and programs- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Providing fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)- Preparing and pouring drink orders with proper portions and ingredients according to recipe, communicating with beverage servers, and presenting drinks to guests or servers as required- Slicing and pitting fruit as required- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Operating a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintaining a clean and stocked workstation in accordance with established health and safety guidelines
As a Bartender, you will:Shift: 12:00pm-10:00pm-- Wage $7.50/hr + Tips- Recognize guest immediately with a friendly, courteous greeting and inform them of any specialty cocktails, promotions, events, and other information on all services and facilities- Serve wine, bottled or draft beer, and non-alocholic beverages with special garnishes. Mix ingredients, such as liquor, juice, soda, water, sugar and bitters to prepare cocktails and other beverages.- Accurately account for and collect payment for all drink orders.- Assist guest with beverage selection, demonstrating salesmanship with complete product and knowledge. Anticipate, identify, and provide for guest needs.- Performs other duties as assigned by leadership.
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray) - Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required - Slices and pits fruit as required - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains a clean and stocked workstation in accordance with established health and safety guidelines
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required- Slices and pits fruit as required- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor- Maintains a clean and stocked workstation in accordance with established health and safety guidelines
As a Bartender, you will:Shift: 11:00AM to 6:00PM or 11:00AM to 8:00PM Pay: $8.50 per hour + tips (Avg. $18 to $25)- Recognize guests immediately with a friendly, courteous greeting and inform them of any specialty cocktails, promotions, events, and other information on all services and facilities.- Serve wine, bottled or draft beer, and non-alcoholic beverages with proper garnishes. Mix ingredients, such as liquor, juice, soda, water, sugar and bitters to prepare cocktails and other beverages.- Accurately account for and collect payment for all drink orders.- Assist guests with beverage selection, demonstrating salesmanship with complete product knowledge. Anticipate, identify, and provide for guest needs.- Perform other duties as assigned by leadership.
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray) - Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required - Slices and pits fruit as required - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains a clean and stocked workstation in accordance with established health and safety guidelines
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray) - Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required - Slices and pits fruit as required - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains a clean and stocked workstation in accordance with established health and safety guidelines
