The Product Manager will play a lead role defining, designing, and delivering best solutions that enable best in class Hotel, Food & Beverage, Retail and Entertainment customer experiences. The successful candidate will bring their proven experience establish and promote a vision for hospitality experience that deliver upon the strategic business objectives and loyalty brand strategy as defined by key stakeholders across property operations, casino operations and marketing. In this capacity, the product manager will work closely with key leaders to ensure delivery of solutions are effective, forward thinking and provide a competitive advantage for the company. The successful candidate will leverage their extensive product management experience to define capabilities and drive the prioritization of a roadmap informed by data supported insights, emerging technologies, quality, and engineering effort. The selected candidate will be a visionary who will help shape the future of Penn’s digital capabilities.- Responsible for the evolution of hospitality products, capabilities and customer experiences that enable frictionless customer engagement for hospitality services.- Assume ownership of the transformation, evolution and stability of Penn’s hospitality products and solutions- Establish and drive KPIs and targets for new capabilities.- Collaborate with stakeholders to formulate business cases and roadmap for new capabilities.- Work with stakeholders to identify requirements and translate them into new products, features, user stories and technical stories.- Participates in the grooming and prioritization of product backlog to ensure work is fully prepared for engineering team.- Conduct regular competitor analysis and maintain marketplace awareness.- Daily/Weekly/Monthly reporting on product performance- Build trusting long-term relationships with cross-functional business and engineering teams.- Own, execute, and manage quality assurance and user acceptance testing associated with products/solutions.- Conduct regular product steering committee meetings with senior leadership that review product roadmap, priorities, product stability and status of active workstreams.- Oversee and monitor problems associated with product as it relates to understanding and managing product stability.- Measure the success of product features through rapid data-informed iteration.
The IT Project Manager is a role that offer Remote flexibility, ideally in the Las Vegas, NV or Wyomissing, PA area(s). The primary responsibility is to manage IT projects including developing project plans, following Waterfall, Agile or Hybrid project methodologies, setting up project teams, and ensuring that projects are managed efficiently to budget and deadlines.- Manages both Waterfall and Agile projects from original concept through to final implementation. Interfaces with all areas affected by the project including end users and vendors.- Strong understanding of PMBOK standards and Agile/Scrum ceremonies.- Responsible for all aspects of the project over the entire project life cycle.- Monitors team dynamics and team accountability related to delivery commitments.- Manages the scope, budget, risks, issues, deliverables, and schedules of individual project tasks.- Ability to build detailed project plans through collaboration with peers, users and vendors.- Assigns project tasks and coordinates resources, including the review of individual issues and concern, and resolving or escalating such issues as needed.- Delivers superior internal and external guest service by ensuring every interaction includes our service standards. Works harmoniously with fellow team members.- Performs related/additional duties as assigned by IT Leadership.
- Responsible for providing guidance and daily supervision to staff/function in the Marketing department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Develops, coordinates and executes all promotions, direct mail promotions, regularly scheduled entertainment acts and special events to target retail and database customers while supporting compliance to departmental budget. - Supports the efforts and projects of the VP of Marketing, Promotions & Events Manager and/or Marketing Manager as requested. - Coordinates internal support related to each special event, promotion, or entertainment for all appropriate departments; coordinates with the Advertising Specialist and/or Marketing Manager to properly fulfill all printed material requirements for promotions, special events, entertainment, and ViP parties. - Writes project summaries and compiles financial budget for events and promotions. - Analyzes the effectiveness and success of promotions, special events, and entertainment and VIP parties. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Essential Duties And Responsibilities The following and other duties may be assigned as necessary: - Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. - Answers phone calls and proactively assists customers (internal and external) with their concerns - Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons. - Accurately completes paperwork referring to lost or stolen patron articles. - Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. - Assists guests by directing them to appropriate areas and contact department for guest needs. - Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested. - Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program. - Work in conjunction with other departments on an as needed basis. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Adheres to all company, state, and regulatory policies and procedures. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Other duties as assigned.
The Public Area Attendant is responsible for the upkeep and general cleanliness of all public areas in the hotel including, lobbies, restaurants, bar and lounge, elevators and all public restrooms. Essential Functions - Maintain cleanliness of all lobby areas including floors and carpets, interior windows, mirrors, picture frames, counter tops and furnishings according to approved standard- Maintain cleanliness of the outside driveway area and exterior of the building and keep it clear of trash, cigarette butts, debris, as well as window sills and fingerprints on outside ledges and windows- Maintain cleanliness of all guest elevators, floors, carpets and all metal surfaces according to demonstrated standard- Maintain cleanliness of the business center area, fitness center and the Executive Offices.- Comply with all health and safety standards- Attend regular meetings- Other job-related duties as assigned
Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators and back-of-house employee locations (e.g. locker rooms, administrative offices etc.). Carpet cleaning in halls & corridors, unobstructed and obstructed space by cleaning edges, spot cleaning and shampooing with specialized equipment, as directed. Clean hard floor surfaces in halls & corridors, unobstructed and obstructed spaces by dust mopping, wet mop & rinse, using equipment as directed. Perform dusting and polishing duties on slot machines, art works, pictures, walls, columns, stair wells, baseboards, waste cans, furniture and fixtures to the highest established standards. Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards. Remove all trash and debris, clean all trash cans in assigned zone areas. Prompt attention to cleaning up spills or accidents or debris. Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services. Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
- Must be able to perform efficiently and accurately in a high-volume venue. - Must possess extensive bartending background and updated knowledge on current cocktails. - Responsible for beverage service for guests or beverage/food servers in the assigned venue. - Greets guests warmly and promptly with eye contact and enthusiasm per our "Red Capret Customer Service" guidelines while providing quick and efficient service. - Establish rapport with guests and create a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce, strength, and compliance goals. - Establish a pleasant rapport with internal and external guests. - Knowledge of and strict adherence to PLCB and RG standards. - Thorough knowledge of alcoholic and non-alcoholic beverages and their proper preparation, and ongoing knowledge of new drink trends. - Responsible for mixing and serving beverages directly to bar patrons as well as in a service station capacity to beverage/food servers as venue requires. - Accurate and efficient use of POS system. - Track usage and inventory and order stock to maintain established pars. - Maintain awareness of guest alcohol intake following RAMP guidelines. - Keep work area neat and clean in accordance with all PA Department of Health standards. - At end of shift restock station for start of next shift. - Maintain well-groomed appearance in accordance with Food & Beverage Grooming Standards at all times. - Participate as a team member with all servers, barbacks, and any other casino personnel to ensure efficient operations. - Declare tips through time and attendance system at the end of each shift.
Job descriptions for each position will be available at Job Fair. All positions include the following responsibilities:- Responsible for fostering a fun environment- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs- Provide fast, friendly, professional service to casino guests- Serve as an ambassador of goodwill while working and at customer and public relations functions- Provide personalized service and uses guest name- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Be respectful to all co-workers- Perform duties in a safe manner; report any potential safety hazards to management staff- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Meet department uniform, appearance, and grooming requirements- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
Job descriptions for each position will be available at Job Fair. All positions include the following responsibilities:- Responsible for fostering a fun environment- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs- Provide fast, friendly, professional service to casino guests- Serve as an ambassador of goodwill while working and at customer and public relations functions- Provide personalized service and uses guest name- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Be respectful to all co-workers- Perform duties in a safe manner; report any potential safety hazards to management staff- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Meet department uniform, appearance, and grooming requirements- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
Job descriptions for each position will be available at Job Fair. All positions include the following responsibilities:- Responsible for fostering a fun environment- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs- Provide fast, friendly, professional service to casino guests- Serve as an ambassador of goodwill while working and at customer and public relations functions- Provide personalized service and uses guest name- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Be respectful to all co-workers- Perform duties in a safe manner; report any potential safety hazards to management staff- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Meet department uniform, appearance, and grooming requirements- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
Job descriptions for each position will be available at Job Fair. All positions include the following responsibilities:- Responsible for fostering a fun environment- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs- Provide fast, friendly, professional service to casino guests- Serve as an ambassador of goodwill while working and at customer and public relations functions- Provide personalized service and uses guest name- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Be respectful to all co-workers- Perform duties in a safe manner; report any potential safety hazards to management staff- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Meet department uniform, appearance, and grooming requirements- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
Job descriptions for each position will be available at Job Fair. All positions include the following responsibilities:- Responsible for fostering a fun environment- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs- Provide fast, friendly, professional service to casino guests- Serve as an ambassador of goodwill while working and at customer and public relations functions- Provide personalized service and uses guest name- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Be respectful to all co-workers- Perform duties in a safe manner; report any potential safety hazards to management staff- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Meet department uniform, appearance, and grooming requirements- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
Job descriptions for each position will be available at Job Fair. All positions include the following responsibilities:- Responsible for fostering a fun environment- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs- Provide fast, friendly, professional service to casino guests- Serve as an ambassador of goodwill while working and at customer and public relations functions- Provide personalized service and uses guest name- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Be respectful to all co-workers- Perform duties in a safe manner; report any potential safety hazards to management staff- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Meet department uniform, appearance, and grooming requirements- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
Job descriptions for each position will be available at Job Fair. All positions include the following responsibilities:- Responsible for fostering a fun environment- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs- Provide fast, friendly, professional service to casino guests- Serve as an ambassador of goodwill while working and at customer and public relations functions- Provide personalized service and uses guest name- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Be respectful to all co-workers- Perform duties in a safe manner; report any potential safety hazards to management staff- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Meet department uniform, appearance, and grooming requirements- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
Job descriptions for each position will be available at Job Fair. All positions include the following responsibilities:- Responsible for fostering a fun environment- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs- Provide fast, friendly, professional service to casino guests- Serve as an ambassador of goodwill while working and at customer and public relations functions- Provide personalized service and uses guest name- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Be respectful to all co-workers- Perform duties in a safe manner; report any potential safety hazards to management staff- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Meet department uniform, appearance, and grooming requirements- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service
Essential Functions - Create purchase orders from approved purchase requisitions.- Prepare new supplier requests - Assist with curing the variance queue on a daily basis.- Track minority and diversity supplier spend related to property goals.- Maintain positive company image and strong supplier relations through timely supplier contact.- Abides by and enforces ethical practices and all other aspects of the company procurement policy. Ensure that all vendor relations are devoid of any business practices which could be deemed questionable business conduct.- Comply with all Internal Controls and gaming-related regulations as they pertain to the purchasing function.- Other duties as assigned by purchasing management.
- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for direction of the restaurant- Develops people to provide exceptional service, products and value to the company guests while maximizing profitability - Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products - Able to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the property - Can respond to changes in planning assumptions and alter plans as necessary - Can formally present updates to plans and provide appropriate explanations and solutions to variances - Provides leadership and demonstrates behavior that is consistent with Penn National Gaming's Core Values and Mission- Ensures that the receiving, holding and issuance, production and service of products are within the quality and control standards- Ties operational challenges to strategic direction and the ability to be effective in a large organization - Assists in designing and engineering menus - Implements and audits inventory and cost control systems and procedures- Enforces all regulatory, internal controls, policies and procedures for compliance- Professional appearance and demeanor
Position ensures the proper identification of horses prior to entering track for official morning workouts. - Individual will be positioned at the main entrance to racetrack for morning workouts. - Individual will coordinate with official clocker and horsemen to obtain, and disseminate proper information on official workouts. - Individual may act as backup or secondary timer for morning workouts. - Proper identification of horses through variety of sources: communication with trainers/exercise riders/grooms; physical observation; verification of lip tattoo. Verification of distance(s) for official workouts. - Backup or primary timing of some or all workouts. - Cross reference with official clocker to verify official workouts prior to disseminating to industry databases. - Must interact with horsemen on a ragular basis. Position may require manual operation of clocking systems. - Days/Hours: Monday through Saturday from approximately 6:30 a.m. till Noon, Sunday from approximately 7:30 a.m. till 11 a.m.
- The Racing Valet is responsible for ensuring that the Jockeys, Jockey equipment, and attire are prepared and secured for each race in a timely and efficient manner. - Ensure that horses are saddled properly. - Prepare jockey equipment prior to each race. - Ensure that jockey is properly attired for each race. - Assist jockey in unsaddling of horses . - Provide professional representation at internal and external meetings and events. - Demonstrate abilities to meet performance expectations with Communications, initiative/Problem Solving, Guest Service/interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics. - Ensure interactions with internal and external guests follow the guidelines of the customer service program. - Adhere to all Corporate and local policies, procedures, and operating guidelines.
Hollywood Casino at Kansas Speedway is currently looking for a Receiver to join the team. ESSENTiAL DUTiES AND RESPONSiBiLiTiES - Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members. - Receive products from vendors and count items to ensure that order corresponds with packing slips or purchase order and properly record receipt of goods in Stratton Warren system. - Arrange internal distribution of products received and/or warehoused, including delivery of products to departments as appropriate. - Process shipments to outside vendors and arrange for pick up at receiving dock. - Submit daily documentation of goods received to Accounting. - Compile information, complete and submit reports as needed. - Examine contents and compare with records, such as manifests, invoices, or orders to verify accuracy of incoming or outgoing shipment. - Determine shipping method for materials, using knowledge of shipping procedures, routes and rates. - Record shipment data, such as weight, charges, space availability, and damages and discrepancies, for reporting, accounting, and record-keeping purposes. - Contact carrier representative to make arrangements and to issue instructions for shipping and delivery of materials. - Confer and correspond with establishment representatives to rectify problems, such as damages, shortages and non-conformance to specifications. - Requisition and store shipping supplies to maintain inventory of stock. - Deliver or route materials to departments, using work devices, hand truck, pallet jack or cart. - Pack, seal, label, and affix postage to prepare materials for shipping, using work devices such as hand tools, power tools, and postage meter. - Provide for the safety of team members including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner. - Meet department uniform, appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
