Job Listings

The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.  ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route Service Manager- Verify customer payouts- Complete required paperwork in a timely manner- Inform Route Service Managers of Gaming machine problems- Provide outstanding team member and customer relations- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris, and litter- Perform all job duties in a safe and responsible manner 

The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.  ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route Service Manager- Verify customer payouts- Complete required paperwork in a timely manner- Inform Route Service Managers of Gaming machine problems- Provide outstanding team member and customer relations- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris, and litter- Perform all job duties in a safe and responsible manner

 The Service Technician is responsible for providing timely and friendly service to all PSG locations, while repairing all VGT and Coin Operations equipment across their assigned route.  ESSENTIAL RESPONSIBILITIES - This position is responsible for providing a high level of customer service to clients and team members and uphold company standards of customer service- Understand and adhere to all company standards, policies, and procedures - Completes required training and development objectives within the assigned time frame - Projects a positive image of the company at all times - Ability to collaborate and work within a team-oriented environment - Ability to accurately prioritize, organize and complete multiple tasks - Handle Slot Machine malfunctions- Assist Route Service Manager- Verify customer payouts- Complete required paperwork in a timely manner- Inform Route Service Managers of Gaming machine problems- Provide outstanding team member and customer relations- Assist customers with questions and complaints regarding slot machines. Provide answers and explanations and rectify problems as appropriate- Meet attendance guidelines of the job and adhere to regulatory, department and company policies- Keep work areas clean and free of safety hazards, debris, and litter- Perform all job duties in a safe and responsible manner 

The ideal candidate will be a person who thrives in a fast paced kitchen and produces quality food offerings for our guests. Position Responsibilities:- Preparing meats, vegetables, soups, sauces and other food items as indicated by production sheets.- Reporting to Sous Chef at start of shift to receive instructions as daily specials or menu changes.- Reporting spoilage and item discrepancies to supervisor immediately.- Assisting in other areas of kitchen as directed by Sous Chef- Always maintain a clean and sanitary work area.- Other duties as assigned.

The ideal candidate will be a person who thrives in a fast paced kitchen and produces quality food offerings for our guests. Your daily responsibilities include: Promoting and maintaining all steps of the Red Carpet Customer Service program with each guest and cast member. Preparing meats, vegetables, soups, sauces and other food items as indicated by production sheets. Reporting to Sous Chef at start of shift to receive instructions as daily specials or menu changes. Reporting spoilage and item discrepancies to supervisor immediately. Assisting in other areas of kitchen as directed by Sous Chef. Maintaining clean and sanitary work area at all times. Other duties as assigned.

- Maintains vehicle in state of general cleanliness.- Adheres to regulatory, departmental, and company policies in an ethical manner.- Acknowledges and responds to customers immediately.- Seeks coaching for improved performance.- Supports a fun and exciting environment.- Greets customers by name.- keeps bus clean at all times.- Provides fast, friendly service to customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES- Checks, cleans and maintains all Silks, towels and helmet covers - Ensures proper silks are hung for each owner, each race - Responsible for cleaning the jockeys room between and after races - Maintains records of all silks delivered to the jocks room - This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned.

- Checks, Cleans and maintains all Silks, towels and helmet covers- Maintains records of all silks delivered to the jocks room - Ensures proper silks are hung for each owner, each race- Responsible for cleaning the jockeys room between and after races- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability.- Shares responsibility for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Directly supervises slot operations and monitors all related services affecting the department on an assigned shift - Promotes guest development - Counsels, guides and coaches personnel in the proper behavior performance of duties - Administers evaluations, performance reviews and merit compensation within established guidelines - Maintains work schedules for assigned personnel - Ensures efficient staffing levels managing hiring, promotion, demotions and termination decisions - Ensures guest recognition and development are primary duties for all personnel - Maintain the highest standard of customer service and integrity in the slot department - Ensure all teams members adhere to department policies, procedures, internal controls and gaming regulations - Ensure all areas are staffed and direct personnel throughout the casino - Serve as a witness to jackpot pay offs and perform jackpot pay outs $10,000 and above - Inspire and motivate team members to perform to their highest potential - Manages turnover and budget goals

The following and other duties may be assigned as necessary:   - Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsible for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily Slot operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Verifying jackpots and filling out paperwork - Responsible for customer relations. - Performing minor repair to slot machines - Handles customer relations and minor customer disputes - Ensures the safety and security of all guests and employees - Other duties as assigned. - Use of screwdriver, hand-held radio, and other slot related supplies

 - Promote and maintain all steps of the ACES Customer Service program with each patron and employee you may come in contact with.- Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests.- Maintains a high level of productivity.- Communicates openly with others to aid in the smooth operation of the gaming facility.- Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations.- Must have basic computer skills. This position uses the computer for ACSC functions. - Other duties may be assigned.

As a Slot Attendant you will:Shift: Varies -- 9.25 + tip - Encourages and gets results from peers/players to have fun.- Proactively encourages players to have fun and enhances players’ experience.- Responsible for recognizing and explaining simple TicketOut/Ticket in jams.- Proactively celebrates and encourages Publicity releases for appropriate jackpots.- Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items, or other activities to elevate the excitement levels.- Actively looks for players who have questions and/or issues with games.- Encourages the priority of lights: 1) Change, 2) Ticket Fills, 3) Jackpots, all of which are mandated by tier status 1) icon, 2) Executive Producer, 3) Producer, 4) Celebrity, 5) Marquee, and then 6) Non-Card utilization.- Ensures that the player receives all around great service.- Actively patrols sections/floor looking for interaction opportunities.- Works the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build relationships.- Promotes card utilization.- Represents the company in a fun, exciting, and professional manner.- Processes taxable up to $14,999.99, with a full comprehension of Oasis and NeWave.

- Encourages and gets results from peers/players to have fun - Proven ability to accommodate the Slot Attendant position - Pro-actively encourage players to have fun and enhance players’ experience - Responsible for recognizing and explaining simple Ci/CO/TOTi jams - Proactively celebrate and encourage Publicity releases for appropriate jackpots - Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items or other activities to elevate the excitement levels - Actively looking for players who have questions and/or issues with games - Encourages the priority of lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, all of which are mandated by tier status 1) Diamond, 2) Platinum, 3) Gold and then 4) Non-Card utilization - Actively try to encourage positive interactions with both players and co-workers - initiate interactions rather than waiting for lights - Use every opportunity to promote events and promotions- Ensuring that the player receives all around great service - Actively patrolling sections/floor looking for interaction opportunities within 20 minutes - Rarely is seen congregating with co-workers - Actively involved with pre-shift and Buzz Sessions, offering feedback and being a positive influence - Working the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build relationships - Promoting card utilization - Having the ability to read open/closed players and adapting the delivery to enhance their experience - Demonstrates consistent support of management and company decisions - Ability to personalize their service to the player without appearing to be scripted - Represents the company in a fun, exciting and professional manner - Focuses on enhancing casino experience and creating perception of luck, action and excitement - Possess a friendly outgoing demeanor and enjoy interactions with players - Must have a proven track record of personally providing excellent customer service - Process taxable up to $4,999, with a full comprehension of CMS and SDS

A Slot Attendant is responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member.   Essential Functions  - Provides guest service and support by maintaining high visibility on the floor- Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members- Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace- Respond to guest needs, including slot machine inquiries, slot payouts, making change, processing jackpots, promotional participation, and general slot machine maintenance and trouble-shooting- Maintains working knowledge of Michigan Gaming Control Board (federal, state, and local) regulations as well as Greektown Casino-Hotel policies and procedures- Demonstrates exemplary communication skills to effectively communicate with guests and fellow Team Members; proficiently communicates in person, via radio, phone and in writing- Proficient in counting, handling and securing cash funds- Follows departmental procedures and assists in protection of gaming operations from loss due to mistake or theft- Maintains proper use of ipod or other mobile device- Participates in Greektown Casino-Hotel programs and meetings- Willingness to assume overall responsibility relative to the performance of the position- Maintains required key controls- Other job-related duties as assigned

- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Exchange currency for guest- Responsible for the monitoring of slot machine activity- Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights.- Print replacement and issue new Marquee Rewards cards- Closely monitor customer needs by visibly circulating and interacting with patrons- Must be knowledgeable of all special events and promotions available to customers- Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers- Actively seeking out opportunities to service customers- Work in a team environment- Maintain cleanliness of slot floor including keeping chairs pushed in, disposing of cups, and any other light cleaning responsibilities to promote a positive player environment- While performing the duties of this job, employees are regularly required to stand and walk. - Safeguard company assets - Must adhere to the company policies and procedures - Some duties performed may be outside employees normal job duties

- Adheres to established departmental and property policies and procedures regarding guest service standards. - Analyzes and repairs EGD’s, computer circuit boards, monitors, and mechanical assemblies associated with EGD’s or other related gaming equipment. - Provides training and guidance, if necessary, to Slot Technicians in performing proper maintenance and repairs of equipment on the casino floor. - Tracks and generates requisitions for parts and equipment necessary to perform troubleshooting and repairs. - Performs general and preventative maintenance, EGD moves, and conversions as directed. - Performs functionality testing on specific EGD’s to establish cause of identified problems (e.g., excessive fills, game recall, etc.). - identifies and troubleshoots problems with the slot data system. - Communicates status of EGD’s or other related gaming equipment to incoming and outgoing shifts and immediate supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Meets and greets slot players to establish direct customer relationships and educate the guests on the benefits of the GT Rewards Program.- Enroll new members and educate them regarding the benefits of the GT Rewards- Acquire new members and assure repeat business- Answer phones and respond to inquiries- Takes reservations- Promote and work events as needed- Contact Hosts when needed- Work casino floor on a rotating basis to introduce guests to the slot club- Take promotional pictures of Jackpot Winners and complete photo release forms- Comply with all health and safety standards- Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis- Ensure that Superior Guest Service levels are met according to Standard Operating Procedures- Other job-related duties as assigned

- Meets and greets slot players to establish direct customer relationships and educate the guests on the benefits of the GT Rewards Program.- Enroll new members and educate them regarding the benefits of the GT Rewards- Acquire new members and assure repeat business- Answer phones and respond to inquiries- Takes reservations- Promote and work events as needed- Contact Hosts when needed- Work casino floor on a rotating basis to introduce guests to the slot club- Take promotional pictures of Jackpot Winners and complete photo release forms- Comply with all health and safety standards- Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis- Ensure that Superior Guest Service levels are met according to Standard Operating Procedures- Other job-related duties as assigned