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- Adheres to all departmental and property policies and procedures regarding guest service standards. - Assists guests with locating assigned seating within the venue. - Assists guest in locating ticket areas; maintains and follows up on event ticket passes and assigned areas; keeps aisles and walkways clear. - Notifies higher level management of any suspicious or unusual activity and/or transactions in a timely manner. - Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of customer service. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
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- Sets up dishwasher machine by reading instructions on machine or by asking supervisor for assistance. - Cleans the dishwashing equipment and working area when necessary. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes waiter in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Maintains cleanliness of the store room, walkways, and hallways. - Stocks ice for all necessary areas and keeps it replenished throughout the day. - Takes out trash and cardboard and disposes in proper dumpster. - Keeps records of broken dishes and ensures glass is disposed of properly. - Provides positive communication and uses Red Carpet Service skills...
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- This position qualifies for a $500 Sign-On Bonus. This bonus is not valid for any former Cactus Petes team members or current team members.- Responsible for the washing, drying, folding, ironing and storing of linens for the laundry. - Adhere to established department and property policies and procedures regarding guest service standards. - Sort, wash, dry, fold, iron and store linens according to established procedures. - Perform routine maintenance on the laundry equipment; includes cleaning dryer traps and greasing flat ironer. - Maintain production levels according to level of room occupancy. - Assist vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Handle cleaning products in a safe manner. - Maintains daily...
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- This position qualifies for a $500 Sign-On Bonus. This bonus is not valid for any former Cactus Petes team members or current team members.- Responsible for the washing, drying, folding, ironing and storing of linens for the laundry. - Adhere to established department and property policies and procedures regarding guest service standards. - Sort, wash, dry, fold, iron and store linens according to established procedures. - Perform routine maintenance on the laundry equipment; includes cleaning dryer traps and greasing flat ironer. - Maintain production levels according to level of room occupancy. - Assist vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Handle cleaning products in a safe manner. - Maintains daily...
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- Performs duties to load and unload dishwashers; cleans Food & Beverage areas as well as food storage and preparation equipment. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Properly operates dish machine to clean several items including but not limited to soiled dishes, utensils, and cookware. - Ensures all items are clean and sanitized before returning to appropriate shelves. - Properly maintains the dish machine with the appropriate additives in order to clean and sanitize all items. - Properly maintains dish machine temperature log book. - Cleans all areas of Food & Beverage facilities. - Cleans and properly maintains all...
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Parking and retrieval of guest vehicles upon arrival and departure from the property. Role Responsibilities: - Parks guests cars upon arrival - Retrieves guest’s cars upon departure - Answers any questions upon arrival - Providing the highest level of guest service - A thorough knowledge of the property - Train new team members (Valet Attendants only) - Other job-related duties as assigned
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- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets arriving and departing guests.- Parks guest vehicles in specified areas in an efficient and safe manner.- Retrieves customer vehicles from specified areas in an efficient and safe manner.- Performs drive-and-park assignments per department policies and procedures.- Promptly reports any incidents to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
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- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude- Initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events- Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage- Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations- Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows.- This includes, but is not limited to, driving shuttles and working in...
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General Accountabilities: - Greet and welcome guests to the establishment with a positive and warm attitude. - Direct traffic in the parking lot as needed, assistguests and welcome them into the establishment. - Accommodate guests by opening doors and assisting with luggage or other heavy items. - Collect and accurately label keys belonging to guests ensuring their proper return. - Park guests’ vehicles in predetermined areas within the parking lot while following traffic laws. - Operate vehicles safely and responsibility. - Keep paperwork regarding guests’ vehicles and daily transactions.
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- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude- Initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events- Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage- Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations- Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows.- This includes, but is not limited to, driving shuttles and working in...
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Parking and retrieval of guest vehicles upon arrival and departure from the property. Role Responsibilities: - Parks guests cars upon arrival - Retrieves guest’s cars upon departure - Answers any questions upon arrival - Providing the highest level of guest service - A thorough knowledge of the property - Train new team members (Valet Attendants only) - Other job-related duties as assigned
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Parking and retrieval of guest vehicles upon arrival and departure from the property. Essential Functions - Parks guests cars upon arrival- Retrieves guest’s cars upon departure - Answers any questions upon arrival - Providing the highest level of guest service - A thorough knowledge of the property - Train new team members (Valet Attendants only) - Other job-related duties as assigned- Pay Rate is $15.43 per hour - Not a tipped position
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SummaryThe Valet Runner is responsible for providing prompt, safe, and courteous parking services for guests, ensuring a seamless arrival and departure experience. This role supports valet operations by retrieving, parking, and delivering vehicles efficiently while maintaining a high standard of guest service and security.- Greet guests warmly upon arrival and departure.- Retrieve and park vehicles in a safe and timely manner.- Assist guests with luggage, packages, and directions as needed.- Ensure valet tickets and records are accurately managed.- Maintain cleanliness and organization of the valet staging and parking areas.- Communicate effectively with valet team members and supervisors regarding vehicle locations, keys, and operational updates.-...
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- Delivers and retrieves guest's vehicles to and from casino/hotel front entrance and valet parking lot.- Runner must run to the valet lot and bring the vehicle to the Casino/Hotel entrance.- Locks vehicle and gives keys to dispatch.- Adheres to all company and departmental policies, procedures and safety standards.- Must have a clean and neat appearance. Must maintain a valid driver’s license in your state of residence and maintain a clean driving record. Must have driver’s license on their person at all times.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow Team members.- Any and all duties as assigned by your Supervisor or a member of management.
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- Processes all departments’ deposits. Balances deposits and sends to the bank. Runs a tape of all travelers checks, personal checks, and comp checks and separates. - Processes Slot, Cage, Security, and Dealer tokes deposits. Makes deposits, including checks from Accounting department, for the company. - Verifies Count Team drop from the BV drop, Table Games Drop, and Redemption Kiosk Drop. - Verifies currency and coin received from bank. - Does Cage buys. Replenishes cash needed to supply Slot department wallets and Cage Cashiers. - Verifies all money coming back into the vault. Makes sure the count is correct. - Records all transactions on Vault Accountability Sheet. - Fills Kiosk Cassettes and US Coin Bags for the Redemption Kiosks. - Performs Cashier and Main...
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Based in Hollywood Casino - Penn National Race Course - Grantville PA. - Requires traveling to Central PA locations. - Answers and responds timely to all calls for video gaming terminal issues, as directed by the manager.- Travels to locations to repair video gaming terminal malfunctions.- Proficiency and accuracy in terminals repairs are essential minimize repeat issues.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Understands and adheres to all company standards, policies, and procedures.- Completes required training and development objectives within the assigned time frame.- Projects a positive image of the company at all times.- Repairs video gaming...
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POSITION SUMMARYThe Vice President of Human Resources will serve as a strategic partner and key member of the executive leadership team for Plainridge Park Casino. This role is responsible for crafting and executing the talent strategy from attraction through exit, including workforce strategy, talent management, engagement, employee/labor relations, development, and compliance, in alignment with Company values and business objectives. - Develops and executes talent strategies that align workforce capabilities with business objectives, growth plans, and operational priorities.- Champions the team member journey from attraction through exit, creating a culture where team members feel valued, connected, and empowered to perform.- Develops appropriate programs and policies for...
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POSITION SUMMARYThe Vice President of Casino Operations will serve as a strategic partner and key member of the executive leadership team, overseeing all aspects of the day-to-day casino operations as well as the strategic direction for the property. - Exercises direct operational control over the management of gaming activities consistent with state regulations and company policies.- This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Participates with the Executive Management Team in developing strategic and tactical plans to support property objectives.- Develops operational plans to support both short-term and long-term financial objectives.-...
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POSITION SUMMARYThe Vice President of Finance leads the strategic and technical operations for the finance department at Plainridge Park Casino. This individual will work closely with property and corporate teams to achieve financial goals and objectives through driving revenue and cost savings. - Directs the overall operations and team within the Finance department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving deadlines. - Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance with departmental budget initiatives. Reports budget...
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POSITION SUMMARYThe Vice President of Marketing, Multi-property, will develop and execute a strategic and comprehensive marketing plan for Hollywood Casino St. Louis and River City Casino Hotel that optimizes acquisition, retention, revenue growth, penetration rates, and market share. Our new executive will also mentor and develop the marketing teams at both locations. Experience within the casino industry is required. - Develops and executes strategic marketing direction to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties, which generates trial and builds long-term relationships with customers and strengthens the brand value. - Develops and implements annual marketing plan for the...