- Meets and greets slot players to establish direct customer relationships and educate the guests on the benefits of the GT Rewards Program.- Enroll new members and educate them regarding the benefits of the GT Rewards- Acquire new members and assure repeat business- Answer phones and respond to inquiries- Takes reservations- Promote and work events as needed- Contact Hosts when needed- Work casino floor on a rotating basis to introduce guests to the slot club- Take promotional pictures of Jackpot Winners and complete photo release forms- Comply with all health and safety standards- Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis- Ensure that Superior Guest Service levels are met according to Standard Operating Procedures- Other job-related duties as assigned
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures security of Slot machines and related gaming equipment during assigned shift.- Ensures customer service meets established standards. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Notifies Slot Technicians if any technical issues arise.- Reports customer concerns to manager.- Maintains strict confidentiality in all departmental and company matters.- Ensures customer service meets established standards. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Assists with service light calls in accordance with established procedures. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists in watching slot play, resolves problems and promotes compliance with slot procedures and rules while insuring slot security and reporting on specific play or problems as required. - Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers. - Pay and verify jackpots on slot machines according to established procedures. - Proactively promote the myChoice card program; understand current card benefits and information and presents program to customers. - Accurately maintains and control money flow during shift with customers and employees. - Assists in training new personnel and customer booth trainees as needed. - Monitors work areas to ensure cleanliness standards are achieved and customer requests are addressed and resolved. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Closely monitors customer needs by visibly circulating the gaming floor and interacting with patrons. - Provides cash handling service to casino patrons. - Pays and verifies jackpots on slot machines according to established procedures. - Promotes the Players Club card program; understands current card benefits and information and presents program to customers. - Communicates all customer service issues to key personnel. - Responsible for assigned casino funds and proper handling of funds exchanges. - Performs customer booth transactions. - Assists in training new personnel as needed. - Effectively responds to manager’s requests in all areas of customer interaction and customer concerns. - Monitors work areas to ensure cleanliness standards are met and customer requests are addressed and resolved. - Assists patrons with general questions concerning the casino. - Handles jackpots; initiates paper fills/reserve paper fills; corrects minor slot machine malfunctions and performs light maintenance; performs reserve paper replenishments; performs main change bank duties; announces jackpots; accurately distributes change from secured wallet; responds to change lights, all in accordance with indiana Gaming Commission rules and regulations. - Maintains cleanliness of work areas including keeping chairs pushed in, emptying ashtrays, disposing of cups, vacuuming or wiping out coin trays, and any other light cleaning responsibilities to promote a positive player environment. - Accurately enters all customer information into the CDS and iGT systems. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for supervising staff and the overall daily management of the Slots department. Develops, implements, and manages operational goals, and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Assists in the budget process for the department and provides recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Creates reports, analyzes data, and makes recommendations regarding floor mix of slot machines, hold adjustments, and new game availability in order to consistently maximize the profitability of the slot floor. - Works closely with manager to plan and submit for movements and conversions of slot machines, based on analysis of gaming floor. - Responsible for assisting in the management of slot performance property support activities inclusive of planning, procurement, installation, implementation, and ongoing support for all slot systems located at the property. - Makes recommendations to manager concerning the research, development, evaluation, and implementation of new products, services, technologies, and processes to ensure the property’s competitive position. - Supports planning and decision making by identifying, maintaining, and evaluating information and making recommendations for slot floor. - Reviews reports on slot machine analysis and makes appropriate recommendations to maximize profitability of respective machines. - Prepares slot reports by collecting, formatting, analyzing, and explaining information. - Prepares ad-hoc reporting for Slots operations.- Effectively handles customer concerns and requests.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Adheres to, interprets, supports, and explainsestablished company policies and procedures as well as applicable Local, State, Federal and other regulatory procedures. - Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship. - Continues professional development of self. - Keepsaccurate records of the gaming hold percentages and gives reliable recommendations on how to achieve and maintain our target denomination goals. - Investigates potential problems on the gaming floor. - Studies the relationships between different game types, product types, denomination types and handle. Use this information to setup up a game plan that will put the most popular and productive games on the slot floor. - Constantly updates the slot master database and individual machine files after conversions to have accurate and current data on the floor at all times. - Provides slot related reports to the Slot Management Team, Casino Ops Director, General Manager, and Corporate routinely and as requested. - Studies, in detail, the competition’s gaming mix, denomination mix, floor layout, and hold percentages. Use this information to our advantage to influence guests to come to our facility. - Develops strategies for increasing machine revenue. - Assists in the tracking and replacing of revoked software and warehouse inventory. - Maintainsa high level of professional appearance, demeanor, ethics, and image of self and subordinates. - Conductsand attends all regular departmental meetings as well as other related meetings. - Creates reports, analyzes data, and makes recommendations regarding floor mix of slot machines, hold adjustments, and new game availability to consistently maximize the profitability of the slot floor. - Responsible for all Slot analytics and openly communicates all pertinent information with leadership team. - Approves machine and reel settings. - Keeps current with trends within the hospitality, convention, restaurant, vacation, and travel industries. - Responsible for management and oversight of all aspects of the administration of the Slot Department including slot maintenance, repair, modifications, moves, technical systems, equipment, and hardware. Directly responsible for managing slot performance property support activities inclusive of planning, procurement, installation implementation and ongoing support for all slot systems located at the property.
- Perform duties to make change and assist players with payouts and minor slot repairs. Exercise good judgment in performing routine maintenance on slot machines.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members.- Make change for guests as requested.- Count change wallet at start and end of shift.- Payout jackpots to winning guests and complete required logs.- Complete necessary tax forms for qualifying jackpots.- Perform minor repairs on slot machines.- Check and replenish TITO tickets as necessary.- Maintain excellent Guest Service while conducting self in professional manner.- Assist guests with questions or direct to appropriate party.- Must be able to lift and carry a minimum of 50 pounds.- Must be able to stand and/or walk for extended periods of time.- Other duties as assigned.
SUMMARY Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions. Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers. Assist casino customers by promoting the Mychoice reward program and its benefits through customer sign-ups. ESSENTIAL DUTIES AND RESPONSIBILITIES - Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with - Handle jackpot requests and transactions. - Replenish slot machine printer paper on all slot products. - Reset machines and repair minor malfunctions. - Count and verify change bank amounts. - Take orders and serve non-alcoholic drinks to customers on the casino floor. - Assist casino guests by promoting the Mychoice membership and its benefits through new card member signs ups as required. - Make phone calls to customers regarding current and future promotions and events. - Clean and maintain stations: empty ashtrays, remove trash, remove empty glasses, push in chairs, etc. - Ensures that slot machines are filled with ticket paper, so as to keep machines in constant operation. - Assist customers with questions and complaints regarding slot machines. Provide answers and explanations, and rectify problems as appropriate. - Work on special projects as assigned. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures. - Brings disputes and unusual guest activities to the attention of the shift manager. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a Credit to the Company and encourages others to do the same. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned. SUPERVISORY RESPONSIBILITES This position has no supervisory responsibilities.
Ensures that all paperwork i.e.; logs, jackpot tickets, W2G’s are documented completely and accurately. Ensures regulatory compliance in all transactions on the Slot Floor. Monitors Slot Floor constantly. interacts with Guests to address complaints, resolve problems and to promote goodwill. Performs minor maintenance on Slot machines. Performs Jackpot payouts properly according to department standards. Safeguards the assets of the company. Performs miscellaneous tasks as required or requested. Performs all duties according to MS Gaming regulations as it pertains to the segregation of duties. Other duties may be assigned.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons. - Responsible for assigned casino funds and proper handling of funds exchanges.- Responds to service lights on slot machines, service calls from Dispatch, and helps all guests needing change or other assistance.- Responsible for working Dispatch as needed and following all Dispatch procedures. - Notifies appropriate staff members to render assistance outside the scope of established responsibilities.- Ensures that slot machines are operating properly, and all procedures are executed according to company policy.- Performs minor slot machine repairs not requiring a Slot Technician. - Assists patrons with general questions concerning the casino.- Complies with all company and departmental policies, procedures, and internal controls. - Provides representation of department in specific project and company meetings.- Maintains property cleanliness by picking up any trash or glassware according to established procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for supervising and managing staff in the Slots department.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of departmental customer service goals. - Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.- Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.- Shares responsibility for layouts to installations of slot machines.- Schedules preventative maintenance of slot machines.- Assists with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems.- Writes correspondence needed to move, convert, or install slot-related equipment.- Assists in the repair, maintenance, and performance of all slots and related gaming equipment.- Ensures all policies, procedures, and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements.- Carries out the development, execution, and measurement of departmental service standards for the Slot Technical team.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. - Maintains player-tracking system and EZ Pay equipment. - Responsible for troubleshooting system-related problems. - Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for supervising and managing staff in the Slot Tech department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Responsible for oversight of electronic gaming device activities for adherence to established procedures.- Responsible for all material inventory and ensures accurate par levels are maintained.- Makes final determinations regarding types of materials, supplies, or tools to be used within established guidelines.- Responsible for layouts to installations of slot machines.- Manages and directs preventative maintenance of slot machines.- Responsible for the troubleshooting and repair of machine malfunctions and player tracking system problems; reviews correspondence needed to move, convert, or install slot-related equipment.- Responsible for the repair, maintenance, and performance of all slots and related gaming equipment.- Responsible for the development, interpretation, and implementation of departmental policies and operating procedures, as well as training programs, manuals, directives, work schedules, rules, and regulations of the Slot Tech department.- Ensures all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements.- Plans and submits requests for movements and conversions of slot machines, based on analysis of gaming floor.- Leads and directs the development, execution, and measurement of departmental service standards for the Slot Tech team.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Ensures regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair- Ensures functionality of the slot maintenance system- Interacts with Slot Operations personnel and Guests while repairing slot machine functions- Previous Slot System experience with ACSC, SDS, CDS etc. preferred- Work on special projects as assigned- Assist in maintaining adequate stock of parts necessary for repairs- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming- Assist customers with questions and complaints regarding slot machines- Provide answers and explanations, and rectify problems as appropriate- Must have an outgoing, energetic and enthusiastic attitude- Must enjoy hosting others
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development. - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs Technicians. - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction. - Responsible for the overall integrity of daily operations. - Ensures compliance with all regulatory, internal control, and policies and procedures. - Performs Technician job responsibilities throughout shift. - Presents oneself as a Credit to the Company and encourages others to do the same. - Performs all other related and compatible duties as assigned.
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Performs all other related and compatible duties as assigned
- Responsible for Slot Performance operation for assigned shift for the company or Horseshoe Council Bluffs while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Performs technician job responsibilities throughout shift- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
ESSENTIAL DUTIES AND RESPONSIBILITIES- Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair. - Ensure functionality of the slot maintenance system.- Interact with Casino Operations personnel and guests while repairing slot machine functions. - Assist with slot layout and installation.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and rectify problems as appropriate.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
- Responsible for the overall repair and maintenance of all Electronic gaming devices. - Performs major and minor, scheduled and nonscheduled repairs on slot machines- Maintains accurate records identifying repairs of department equipment in accordance with department policies and procedures - Promotes positive public relations internally and externally - Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service - Verifying and repairing all related gaming equipment- Responsible for customer relations. - Performing repair to slot machines - Handles customer relations and minor customer disputes - Ensures the safety and security of all guests and employees. - Other duties as assigned. - Use of screwdriver, hand-held radio, and other slot related supplies.
- Responsible for the overall maintenance and repair of slot machines, slot systems, and related eqiupment; peform routine maintenance on machines in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Diagnose and repair all technical problems associated with slot machines and related equipment. - Perform routine maintenance on all slot machines and related equipment per manufacturer's specifications. - Diagnose and repair all technical problems associated with ACSC slot system and the central control computer server system. - Install, remove, and modify slot machines and related equipment as directed, including full preparation of slot machines for play. - Generate computer reports relating to slot performance and maintenance, as required. - Assist with guest service problems and inquiries.
