- Responsible for supervising staff and the overall daily management of a designated shift in the Security department.- Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager.- Enforces internal control policies and procedures, including but not limited to underage gambling and drinking laws.- Maintains safety and inspection reports for the property.- Conducts regular Security post inspections.- Prepares Security incident reports and maintains Security logs.- Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion.- Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company guidelines.- Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Review, adjust and administer working schedules of team members- Supervise and manage attendance and time records of team members- Handle customer complaints- Handle emergency situations such as disorderly patrons, medical emergencies, violation of gaming laws and intoxicated patrons- Ensure that all Security team members adequately perform the duties arising from emergency situations- Provide assistance to customers: answer questions, handle complaints, call for cabs, etc.- Supervision of security officers: assign officers to work areas, observe work to ensure that procedures are followed, conduct performance evaluations, take disciplinary actions, disseminate information- Ensure prompt completion and forwarding of all required paperwork of team members- Provide security for monetary transfers, fills, credit and escorts- Testify in court on behalf of state gaming boards- Interview, select and train new team members- Review, adjust and administer working schedules of team members- Assign and apportion work to be done among team members- Plan work processes and determine effective techniques or processes to be used by team members in the course of business- Supervise and manage the work processes or procedures of team members- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback- Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance- Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination- Address and manage complaints, grievances or concerns from team members.- Effectively use, administer and manage rewards and recognition for front line team members- Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner- Develop, maintain and manage training programs- Handle customer complaints and support all customer service programs- Understand and adhere to regulatory, department and company policies and procedures- Make determinations regarding types of materials, supplies, or tools to be used- Supervise and manage attendance and time records of team members- Effectively manage departmental expenses- Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction- Protect and preserve assets of the company- Understand and adhere to all bargaining unit agreements- Meet grooming and appearance requirements- Meet attendance guidelines
-$3,000 Sign-On Bonus!- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager. - Enforces internal control policies and procedures, including but not limited to, underage gambling and drinking laws. - Maintains safety and inspection reports for the property. - Conducts regular security post inspections. - Prepares Security incident reports and maintains Security logs. - Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion. - Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company guidelines. - interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager - Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws - Maintain safety and inspections reports for the property - Conduct regular security post inspections - Prepare security incident reports and maintain security logs. - Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion. - Ensure Security Officers adhere to uniform dress and grooming standards consistent with department and company standards. - Interact and cooperate with regulatory, fire/rescue and law enforcement agencies. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager - Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws - Maintain safety and inspections reports for the property - Conduct regular security post inspections - Prepare security incident reports and maintain security logs. - Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion. - Ensure Security Officers adhere to uniform dress and grooming standards consistent with department and company standards. - Interact and cooperate with regulatory, fire/rescue and law enforcement agencies. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
• Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.• May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.• Serves as the Security Manager on duty in the absence of the Security Shift Manager• Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws• Maintain safety and inspections reports for the property• Conduct regular security post inspections• Prepare security incident reports and maintain security logs.• Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion.• Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.• Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.• Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager - Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws - Maintain safety and inspections reports for the property - Conduct regular security post inspections - Prepare security incident reports and maintain security logs. - Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion. - Ensure Security Officers adhere to uniform dress and grooming standards consistent with department and company standards. - Interact and cooperate with regulatory, fire/rescue and law enforcement agencies. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager - Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws - Maintain safety and inspections reports for the property - Conduct regular security post inspections - Prepare security incident reports and maintain security logs. - Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion. - Ensure Security Officers adhere to uniform dress and grooming standards consistent with department and company standards. - Interact and cooperate with regulatory, fire/rescue and law enforcement agencies. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
***This position is supporting our Grave Shift*** - Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievementsof performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager - Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws - Maintain safety and inspections reports for the property - Conduct regular security post inspections - Prepare security incident reports and maintain security logs. - Respond to guests and employees concerns and complaints and solve their problems with professionalism and compassion. - Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards. - Interact and cooperate with regulatory, fire/rescue and law enforcement agencies. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department.- Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Serves as the Security Manager on duty in the absence of the Security Shift Manager.- Enforces internal control policies and procedures, including but not limited to, underage gambling and drinking laws.- Maintains safety and inspection reports for the property.- Conducts regular security post inspections.- Prepares Security incident reports and maintains Security logs.- Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion.- Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company guidelines.- interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the ongoing training of shift personnel in emergency operating procedures.- Enforce internal control policies and procedures including but not limited too; underage gambling and drinking laws- Maintain safety and inspections reports for the property- Conduct regular security post inspections- Transfers Table Games fills and credits.- Prepare security incident reports and maintain security logs.- Respond to guests and team member concerns and complaints and solve their problems with professionalism and compassion.- Interact and cooperate with regulatory, fire/rescue and law enforcement agencies.- Ensure security officers adhere to uniform dress and grooming standards consistent with department and company standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems. This position will be required to perform the duties of a Security Shift Manager. This will include informing the Director of Security, PGCB and any other department or agency of any emergency situations, or system malfunctions as required by internal controls.- Ensure security officers adhere to uniform dress and grooming standards consistent with security department and company standards.- Enforce internal control policies and procedures.- Enforce underage gambling and drinking laws.- Maintain safety and inspections reports for the complex.- Conduct regular security post inspections.- Prepare security incident reports and maintain security logs.- Respond to guests and employees concerns and complaints and resolve their problems with professionalism and compassion.
Responsible for ensuring the safety and protection of the guests, employees and hotel/casino property. Essential Functions - Respond and administer to all medical emergencies, both guests and team members - Perform CPR and Heimlich Maneuver when needed - Assist paramedics upon arrival as needed - Provide security and protection for team members, guests, and property - Handle monetary transactions between games and Main Cage - Handle unruly guests and criminals in combative situations - Write required reports regarding all incidents that occur - Communicate via two-way radio and telephone - Respond to alarms and communicate with Detroit Police - Other job-related duties as assigned
ESSENTIAL DUTIES AND RESPONSIBILITIES other duties may be assigned:- Knowledgeable in the layout of the property in order to respond in the most expeditious route to emergencies as dispatched.- Performs EMS duties within the First Responder Scope of Practice as per WV Office of EMS.- Complies with the Security/EMS Department Standard Operating Procedures.- Complies with the Exposure Control Policies for blood-borne and air-borne Pathogens- Conducts patient care equipment inspections and ensure proper stocking at the beginning of each shift.- Cleans and/or decontaminates durable patient care equipment- Restocks expendable supplies and disposable equipment utilized for patient care immediately after the incident.- Assumes control of the emergency medical situation and directs operations until relieved by a higher level EMS Provider from HCCTR or our County EMS Agencies.- Provides written documentation of exposures to blood or body fluids immediately as per Hollywood Casino at Charles Town Races Exposure Control policy.- Performs assessments of trauma and medical patients in accordance with current WVEMSA - First Responder Protocols, scope of WV.- Performs appropriate Basic Life Support Interventions for trauma and medical patients in accordance with current EMSA - First Responder Protocols.- Operates telephone and radio communications equipment effectively, to transmit patient information.- Provides written and verbal reports of patient interactions.- Shall maintain, inspect and/or replenish all EMS assigned equipment and supplies on a daily basis.- Shall ensure the integrity of all slot and table games of HCCTR.- Shall transport gaming chips to and from gaming tables in accordance with internal control procedures.- Shall perform the drop for table games including poker and Slots, in accordance to internal control procedures.- Complies with all applicable rules and regulations of the West Virginia Dept. of Health, Office of EMS, and Human Resources and with the West Virginia Rules of Racing.- Assures that all Lost and Found duties are performed during the shift.- Continual observation and patrolling, as directed, of the casino premises, buildings and grounds, corridors, bar areas, office areas and parking facilities of HCCTR.- Examines doors, windows, and gates to determine that they are secure.- Reports to the Security management, any violations, acts or situations which are detrimental to the best interest of HCCTR.- Warns violators of rule infractions, such as loitering, smoking, or carrying forbidden articles..- Inspects equipment and machinery to ascertain if tampering has occurred.- Watches for and reports irregularities such as fire hazards, leaking water pipes, and security doors left unlocked.- Observes departing personnel to guard against theft of company property.- Sounds alarm or calls supervisor by telephone or radio in case of fire, theft, or presence of unauthorized persons.- Permits authorized persons to enter property.- Records data such as property damage, unusual occurrences, and malfunctioning of machinery or equipment, for use of supervisory staff.- May be called on to regulate vehicle and pedestrian traffic at track entrance to maintain orderly flow.- Maintains complete confidentiality at all times with respect to the internal functions of the Security department as well as patient information and any other company information deemed to be confidential.- Generates daily/weekly reports as assigned.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff.- Participates in meetings and training as required.- Performs all job duties in a safe and responsible manner and reports safety hazards immediately.- Performs other duties as may be assigned by department and/or company management.
- Responsible for supervising staff and the overall daily management of a designated shift in the Security department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Assists in creating effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the ongoing training of shift personnel in emergency operating procedures.- Enforces internal control policies and procedures, including but not limited to, underage gambling and drinking laws. - Maintains safety and inspections reports for the property. - Conducts regular security post inspections.- Prepares Security incident reports and maintains Security logs. - Responds to guest and team member concerns and complaints and solves their problems with professionalism and compassion. - Interacts and cooperates with regulatory, fire/rescue, and law enforcement agencies.- Ensures Security Officers adhere to uniform dress and grooming standards consistent with departmental and company standards. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to team members regarding performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. - Manages work procedures and expedites workflow. - Provides recommendation for employee performance (disciplining, coaching, and counseling).- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Provides positive communication and uses Red Carpet Training skills with every guest and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Maintains strict confidentiality in all departmental and company matters.
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- May assist in the handling of horses.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Performs and completes all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming related drops, card and dice reconciliation, inspection, cancelation and destruction, reissuance of poker cards, transport locked chip carriers and documents to and from the Chip Bank.- Respond to instructions from Security Podium or Fire Command regarding medical emergencies. - Monitor communication equipment to maintain contact with dispatcher. - Remove or assist in removal of victims from scene of accident or catastrophe. - Determine nature and extent of illness or injury, or magnitude of catastrophe, to establish first aid procedures to be followed or need for additional assistance, basing decisions on statement of persons involved, examination of victims, and knowledge of emergency medical practice. - Administer prescribed first aid treatment at site of emergency, performing such activities as application of splints, administration of oxygen, treatment of minor wounds or abrasions, or administration of artificial resuscitation. - Communicate with arriving medical personal regarding further treatment and assist with the removal of victims.- Assist arriving medical personal to obtain and record information related to victims' vital statistics and circumstances of emergency. - Maintain medical and communications equipment and replenishes first aid equipment and supplies. - Assist in controlling crowds, protecting valuables, or performing other duties at scene of catastrophe.- Be prepared to respond to medical emergencies while performing the following essential duties and responsibilities.- Through alertness, diligence, specific procedures and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned security post, in order to oversee the comfort, safety and security of our guests. - Examine various points of entry to determine that they are secure. - Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition. - Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority. - Guard against theft of company property. - Greet all guests and staff in a positive, friendly, and professional manner.- Regulate vehicle and pedestrian traffic to maintain orderly flow as directed. - With care and professionalism, ensure compliance of Hollywood Casino at Penn National Race Course’s responsibility to prevent over consumption of alcoholic beverages.
- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add fills and money drops to include tables and slots; provides escorts in sensitive areas for all non-gaming team members (e.g., maintenance, repair companies, and/or cleaning personnel).- Responds to all disturbances and alarms to ensure a safe, secure, and comfortable environment for guests and team members.- Addresses any type of medical situations on property and ensures proper emergency contacts are notified if necessary.- Operates Security Dispatch as needed, including but not limited to dispatching officers, maintaining key control, and maintaining all logs required in the Dispatch Center.- Provides a superior guest experience through consistent, positive interactions; has the resiliency to deal with the difficult customer.- Assists leadership and prepares detailed reports on Security-related incidents that occur on company property.- Attends all departmental, company, and safety/first aid training programs as scheduled.- Performs all functions of Fire Safety Officer, including monitoring of surveillance equipment, alarms, video multiplexers, and intercom system according to established procedures.- May assist in the handling of horses.- Checks identification of all persons that appear to be under 21 years of age.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Officers are employed to protect property and life and enforce safety regulations by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform and complete all duties necessary to comply with PGCB mandated requirements, which include but are not limited to, gaming-related drops, card and dice reconciliation, inspection, cancellation, and destruction, re-issuance of poker cards, and transport of locked chip carriers and documents to and from the Chip Bank. - Through alertness, diligence, specified procedures, and proactive attention to potential danger and security risks, the Security Officer shall protect our guests, our property, and our staff from harm or loss. - Patrol, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned Security post, in order to oversee the comfort, safety, and security of our guests. - Examine various points of entry to determine that they are secure. - Conduct inspections, in accordance with procedures, to ensure equipment and facilities are in a safe condition. - Watch for and conduct timely reporting of irregularities such as fire hazards, leaking water pipes, and security doors left unlocked to the appropriate authority. - Guard against theft of company property. - Greet all guests and staff in a positive, friendly, and professional manner. - Regulate vehicle and pedestrian traffic at plant entrance to maintain orderly flow, as directed. - With care and professionalism, ensure compliance of Hollywood Casino's responsibility to prevent over-consumption of alcohol.
- Maintain activities such as fire prevention and fire fighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts.- Produce reports on all investigations.- Enforces Responsible Gaming and Self Exclusion program.- Checks guest identifications in conjunction with established policies and procedures.- Provides a safe, secure and comfortable environment for all internal and external customers.- Must be able to deal with a wide variety of people and maintain a high level of confidentiality.- Basic computer knowledge.- Must qualify for licensure with the Maryland Gaming Board.- Must have clean/valid driver's license.
