Job Listings

- Provides accurate and efficient dealing at assigned table game - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games - Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs

 ESSENTIAL DUTIES AND RESPONSIBILITIES: - Creates and ensures a fun-filled and entertaining environment where the flawless delivery and execution of service excellence are paramount.- Provides accurate and efficient dealing at assigned table games by providing the rules of the game to guests, according to state and facility established requirements. - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Ability to calculate odds quickly and accurately to pay winning bets and collect losing bets.- Performs accurate chip and cash transactions.- Maintains game security and protects company assets at all times. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Performs all other related duties as assigned. 

ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide accurate and efficient dealing while following proper game procedures. - Perform accurate chip and cash transactions.- Observe or receive wagers from customers and take or pay the appropriate game outcomes.- Maintain game security and protect company assets at all times.- Assist customers in understanding the rules and ensure adherence to established policies and procedures.- Pay winning bets and collect losing bets.- Notify Table Games Leadership immediately of any irregularities or any customer requests which are outside of a Table Games Dealer's authority or knowledge.- Provide customers with information on how to play the game if requested.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.

Weeks 1 & 2: INTRODUCTION TO TABLE GAMES AND BLACKJACK-Complete in two weeks (8 hours per day, 5 days per week) *Subject to availability-Complete in four weeks (4 hours per day, 5 days per week) This course begins with the general responsibilities of the dealer. Emphasis is placed on correct chip handling techniques, identifying the value of each color chip, learning to read the total value of a bet and pit procedures. Continued with the fundamentals of dealing Blackjack; card totaling, chip handling and cutting, card shuffling, and card placement.  Attention given to game and accounting procedures, accuracy, and speed. Week 3: NOVELTY GAMES-Complete in one week (8 hours per day, 5 days per week) *Subject to availability-Complete in two weeks (4 hours per day, 5 days per week) This course covers a grouping of games considered “secondary” / “carnival” / “novelty” games. The category of these games can be extensive; the current games included listed below.  You will learn the rules of play for each game, standard poker rankings, calculating payout odds, and more.- Three Card Poker- Four Card Poker- Let It Ride- Mississippi Stud- High Card Flush- Heads-Up Hold’em Poker- Ultimate Texas Hold'em PokerClasses are held at the BRCTC Gaming Careers Institute located at Hollywood Casino at Charles Town Races. Introduction to Table Games is a prerequisite before completing additional games.

DEALER SCHOOL GAME:  Blackjack | Carnival GamesCOURSE LENGTH:  6 Weeks | Regular attendance is mandatoryGRADUATION:  Upon successful completion of Blackjack training, you will have the opportunity to audition.  Once you pass your audition, you will be invited to join our talented team of Table Games Dealers!DEALER COMPENSATION & POSITIONS:  Dealer school is a paid position. $13.00 an hour. Once the audition is passed, you will be making an hourly wage plus tips added directly to your paycheck.GROWTH OPPORTUNITY:  Hollywood Casino York is committed to the growth and development of its Team Members.  As you master your skill set, you will have the opportunity to learn new games and take on more responsibility. TO ENROLL:  Interested applicants should complete an application. Human Resources will then contact eligible trainees to schedule a group interview. UPON SUCCESSFUL COMPLETION OF DEALER SCHOOL, CANDIDATES WILL:- Provide accurate and efficient dealing at assigned table game.- Follow game procedures when dealing Blackjack and any other form or variation of table games.- Provide prompt, courteous, and accurate dealing at assigned table(s)- Adhere to all company and departmental policies and procedures and state regulations as it relates to this position.- Perform accurate chip and cash transactions.- Receive wagers from customers and pay the appropriate game outcomes.- Maintain game security and always protects company assets.- Assist customers in understanding the rules and ensure adherence to established policies and procedures.- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.

You will learn how to: - Provide accurate and efficient dealing at assigned table game - Follow game procedures when dealing Blackjack, Craps, Roulette, Baccarat, and any other form or variation of table games - Provide prompt, courteous and accurate dealing at assigned table(s) - Adhere to all company and departmental policies and procedures and state regulations as it relates to this position - Perform accurate chip and cash transactions - Receive wagers from customers and pay the appropriate game outcomes - Maintain game security and protect company assets at all times - Assist customers in understanding the rules and ensure adherence to established policies and procedures - Enthusiastically support, actively promote and demonstrate superior customer service in accordance with department and company standards and programs 

DEALER SCHOOL GAME:  Blackjack | Carnival GamesCOURSE LENGTH:  6 Weeks | Regular attendance is mandatory.GRADUATION:  Upon successful completion of Blackjack training, you will have the opportunity to audition.  Once you pass your audition, you will be invited to join our talented team of Table Games Dealers!DEALER COMPENSATION & POSITIONS:  Dealer school is a paid position. $13.00 an hour. Once the audition is passed, you will be making an hourly wage plus tips added directly to your paycheck.GROWTH OPPORTUNITY:  Hollywood Casino York is committed to the growth and development of its Team Members.  As you master your skill set, you will have the opportunity to learn new games and take on more responsibility. TO ENROLL:  Interested applicants should complete an application. Human Resources will then contact eligible trainees to schedule a group interview. UPON SUCCESSFUL COMPLETION OF DEALER SCHOOL, CANDIDATES WILL:- Provide accurate and efficient dealing at assigned table game.- Follow game procedures when dealing Blackjack and any other form or variation of table games.- Provide prompt, courteous, and accurate dealing at assigned table(s)- Adhere to all company and departmental policies and procedures and state regulations as it relates to this position.- Perform accurate chip and cash transactions.- Receive wagers from customers and pay the appropriate game outcomes.- Maintain game security and always protects company assets.- Assist customers in understanding the rules and ensure adherence to established policies and procedures.- Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs.

**Looking for a career change or a new opportunity?  Hollywood Casino Toledo is now hiring for Table Games Dealer School!  We offer a fun casino environment with benefits including paid training, paid time off, tuition reimbursement and 401K.  Full time team members receive even more benefits!** Join us for an informational meeting on Thursday, April 17th at 10:00am OR 1:00pm.  Plan on being here for at least two hours and bring your resume for immediate interviews.  You will learn more about our Table Games Dealer School and all of the benefits of working for PENN Entertainment! The informational meeting will be located in the back-of-house area of the casino. It will not take place on the casino floor.  Thursday, April 17th: 10:00amThursday, April 17th: 1:00pm How to attend:When you enter from Miami Street, take a right and drive around the building until you pass the loading dock area. To your immediate left there will be a large outdoor parking lot. Park and walk to where the building meets the parking garage structure. There is a door labeled "Team Member Entrance". Enter there and press the buzzer to the left of the second set of doors. Let the Security Dispatcher know you are here for the Security Officer hiring event and they will direct you from there. 

SUMMARY:  The Table Games Dealer School Student is responsible for learning dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity in Dealer School.  The Table Games Dealer School Student does not perform the function of a Table Games Dealer nor work on the gaming floor in any capacity.   Dealer School Hours: Tuesday through Friday 9:30AM-2:30PM. ESSENTIAL DUTIES AND RESPONSIBILITIES:Other duties may be assigned. - Responsible for meeting Table Games Dealer School attendance requirements.  - Responsible for learning the applicable games offered in Dealer School that includes, but is not limited to, craps, blackjack & property offered carnival games, roulette, pai-gow, and baccarat to successfully graduate school. - Provides professional representation at internal and external meetings and events.- Demonstrates abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.- Ensures interactions with Team Members and School Instructors follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.

Start Your Career as a Table Games Dealer by Attending Our Dealer Training Academy at Hollywood Casino! Submit Your Application to be contacted! Paid Training Rate of $10 per hour A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.Hollywood Casino Lawrenceburg offers Team Members:- $500 Sign on Bonus- Referral Bonus Program- Discounts at Hollywood & Grind, Barstool Sports Bar, The Eatery and The Final Cut- 15% discount at the Barstool Store- Hotel discounts at all PENN properties for team members- Shoes for Crews discount- Discounts to local area attractions- Employee recognition program partnering with Amazon- 401k program with employee matching***Pre Employment Friendly!!!***  Table Games Dealer Responsbilities Include:- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with their fellow peers in training, respective course instructors and supervisors, and all departmental and company leaders for Hollywood Casino St. Louis.- Follows game procedures and trainings when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Responsible for supervising and managing staff in the Table Games department.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Shares responsibility of the overall engagement of all team members with Casino Operations Assistant Shift and/or Shift.- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.

- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with their fellow peers in training, respective course instructors and supervisors, and all departmental and company leaders for River City Casino & Hotel.- Follows game procedures and trainings when dealing Blackjack, Carnival Games, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Responsible for supervising and managing staff in the Table Games department.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Shares responsibility of the overall engagement of all team members with Casino Operations Assistant Shift and/or Shift.- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.

As a Dealer:- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Performs accurate chip and cash transactions.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times.- Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.As a Supervisor:- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Table Games Department.- Oversees all gaming activity on assigned tables.- Monitors cash and chip transactions.- Corrects mistakes and settles disputes when necessary.- Verifies, by signature, all clerical transactions.- Issues approved credit.- Maintains bankroll at functional levels.- Assists customers with any problems or requests.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Director or a member of management.

ESSENTIAL DUTIES AND RESPONSIBILITIES- Drive improved results through staff development and training programs. - Provide visible leadership in gaming operation areas.- Ensure compliance with Title 31 requirements and processes.- Responsible for the overall integrity of daily operations.- Present oneself as a credit to the Company and encourages others to do the same.- Maintain a strong working knowledge of all rules, regulations, procedures, and payouts of all games. Provide feedback as appropriate to Table Games Dealers regarding opportunities for skill development and professional advancement.- Supervise, coach, instruct and direct Table Games Dealers in proper procedures of all aspects of table games operations.- Handle player service issues as needed. - Protect the integrity of all table games.- Administer disciplinary or corrective action, and monitor post-disciplinary performance of team members.- Track patrons’ play. - Develop, implement, and present departmental training programs from time to time as assigned, including but not limited to, organizing and conducting instructional classes designed to develop professional dealing skills.- Recommend, schedule, and conduct training activities. - Protect and preserve the assets of the company.- Provide for the safety of team members including keeping areas clean and free of safety hazards, debris, and litter, and performing all job duties in a safe and responsible manner.- Meet property and department appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.

***This is a salaried Floor Supervisor role*** The following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift in the Casino Operations department. Provides oversight for all games, game protection, and overall operation of the Table Games/Slots operations on their shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Provides oversight for the gaming floor on their assigned shift. - Effectively handles customer concerns and requests.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Assists with overall strategies for customer service, revenue growth, and expense management in order to maximize profitability.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games and/or Slot operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

The following and other duties may be assigned as necessary:  - Responsible for supervising and managing staff in the Table Games Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Effectively handles customer concerns and requests. Makes final decisions in regards to service recovery.- Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Works closely with Vice President/Director/Manager to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Assistant Shift Manager and Shift Manager.- Maintains strict confidentiality in all departmental and company matters.

- Supervises the operation of up to six table games on an assigned shift.- Works closely with the Assistant Table Games Shift Manager to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability.- Provides visible leadership in gaming operation areas.- Responsible for the overall integrity of daily operations in your section. Models regulatory, departmental and company policies and procedures.- Performs all other related and compatible duties as assigned.- Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis.  Works with Manager to make changes if necessary to achieve end result.

- Responsible for supervising and managing staff in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Works closely with the Casino Operations Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Makes suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Casino Operations Assistant Shift and/or Shift- Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations and table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.- Accounts for chips on assigned games. This includes but is not limited to making fills and credits as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Supervises day-to-day operations of all Table Games.- Directs the Table Games Dealers to accomplish the goals of the Table Games department.- Provides visible leadership in gaming operation areas.- Responsible for the integrity of daily operations.  Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls.- Maintains a continuous inspection of cards and dice, always ensuring the security of the table games.- Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers.  - Responsible for the accountability of the chips for each designated shift by maintaining a paper trail.  Ensures the safety of all gaming chips, dice, and monies entrusted.- Shall make table fills/credits as needed.- Responsible for settling disputes with customers, dealers, and management staff.- Evaluates employee performance and provides feedback. Addresses and manages complaints, grievances, or concerns from employees.- Assists in staff selection; training; counseling; recognition; separation of employment and other human resources related issues. Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance.- Presents oneself as a credit to Company and encourages others to do the same.- Flexible ability to work varied shifts to include nights, weekends, and holidays.- Performs all other related and compatible duties as assigned.This position directly supervises Table Games Dealers on shift.

The take 2 attendant is primarily responsible for serving patrons and taking their order in a timely and friendly manner. ESSENTIAL RESPONSIBILITIES  - Takes customers order accurately and computes them into POS system- Assists Take II Cook in plate preparation and garnishes- Stock all food and paper supplies- Notifies Take II Cook of shortages or special orders- Responsibly serves alcoholic beverages upon request- Maintains Take II counter and eating area clean at all times- Attend TIPS certification class- Process transaction according to proper procedures- Demonstrate a willingness and ability to deliver quality guest service to external and internal guests- Follow all safety rules- Adhere to departmental quality standards