- Responsible for supervising and managing staff in the Table Games department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Works closely with the Casino Operations Assistant Shift Manager and/or Shift Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability.- Makes suggestions for improvement on standard operating procedures as needed.- Shares responsibility of the overall engagement of all team members with Casino Operations Assistant Shift and/or Shift- Manager by addressing and managing team member feedback, suggestions, complaints, and grievances.- Responsible for the accountability of the chips, cards, dice, and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice, ensuring the security of assigned table games.- Shares responsibility for the overall integrity of daily operations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations and table games protection.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers, in accordance with established procedures.- Accounts for chips on assigned games. This includes but is not limited to making fills and credits as needed.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Supervises day-to-day operations of all Table Games.- Directs the Table Games Dealers to accomplish the goals of the Table Games department.- Provides visible leadership in gaming operation areas.- Responsible for the integrity of daily operations. Enforces all table games procedures and policies as outlined in company and department manuals; state regulations and in accordance with Internal Controls.- Maintains a continuous inspection of cards and dice, always ensuring the security of the table games.- Monitors cash and chip transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips for each designated shift by maintaining a paper trail. Ensures the safety of all gaming chips, dice, and monies entrusted.- Shall make table fills/credits as needed.- Responsible for settling disputes with customers, dealers, and management staff.- Evaluates employee performance and provides feedback. Addresses and manages complaints, grievances, or concerns from employees.- Assists in staff selection; training; counseling; recognition; separation of employment and other human resources related issues. Complete understanding and adherence to disciplinary policies including but not limited to coaching and counseling staff and the use of the progressive discipline to modify performance.- Presents oneself as a credit to Company and encourages others to do the same.- Flexible ability to work varied shifts to include nights, weekends, and holidays.- Performs all other related and compatible duties as assigned.This position directly supervises Table Games Dealers on shift.
The take 2 attendant is primarily responsible for serving patrons and taking their order in a timely and friendly manner. ESSENTIAL RESPONSIBILITIES - Takes customers order accurately and computes them into POS system- Assists Take II Cook in plate preparation and garnishes- Stock all food and paper supplies- Notifies Take II Cook of shortages or special orders- Responsibly serves alcoholic beverages upon request- Maintains Take II counter and eating area clean at all times- Attend TIPS certification class- Process transaction according to proper procedures- Demonstrate a willingness and ability to deliver quality guest service to external and internal guests- Follow all safety rules- Adhere to departmental quality standards
The take 2 cook is responsible for the preparation and serving of food for customers at Take II restaurant. ESSENTIAL RESPONSIBILITIES - Takes order from Take II Attendant and cooks food requiring short preparation time- Completes order from grill and serves customers at counter- Cleans food preparation equipment and work area- Assists Take II Attendant in taking orders from customers when necessary- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service- Perform duties in a safe manner; report any potential safety hazards to management staff- Work within the quality control guidelines established by Penn National Gaming and Hollywood Casino Aurora- Monitors guests for signs of intoxication, intervening as needed according to established practices- Demonstrate an ability and commitment to deliver quality guest service to external and internal guests - Follow all safety rules- Adhere to departmental quality standards
This position qualifies for a $1,500 Sign-On Bonus PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more!- Adheres to departmental and company policies and procedures regarding customer service standards.- Conducts timely 1st level analysis to determine problems and potential resolutions while providing help desk phone and on-site support for requests related to hardware, software, network connectivity, and application support.- Consults with end users to determine hardware, software, or system function setups.- Ensures customer satisfaction by responding to Service Requests in a timely, accurate, and professional manner.- Analyzes, documents, and tests computer systems or programs for purpose of troubleshooting/resolution.- Maintains understanding of multiple platforms and relevant applications and service offerings to ensure accurate and timely resolution or escalation of issues.- Adheres to the processes/procedures established to meet day to day operational needs and to ensure compliance with regulatory/compliance-related controls.- Acts as a representative of Technology Services to internal and external customers.- Works in a team setting, sharing information and assisting other team members.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Operates a variety of vehicles, machinery, and equipment to include tractor, pick-up truck, and power and manual maintenance tools.- Adheres to all departmental and property policies and procedures regarding guest service standards.- Assumes responsibility for maintenance of the racetrack and racing grounds.- Maintains the appearance of the track to meet required standards; maintains plants, trees, and sHRubs and applies chemicals as needed, under supervision.- Performs a variety of grounds maintenance duties to include weed treatment, painting, trash collection, and operating of irrigation systems.- Performs preventative maintenance as needed; cares for and maintains all light and heavy equipment.- Notifies higher level management of any suspicious or unusual activity in a timely manner.- Attends and participates in professional group meetings; maintains awareness of new trends and innovations in the field of track and ground maintenance.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
$1,000 Sign-On BonusShift is Thursday - Monday, with Tues/Wed off. - Provide stellar customer service to internal and external customers and vendors including participation in and promotion of customer service programs to continuously improve customer service - Washing of dishes, pots, pans, glassware, utensils or other items used in the preparation, presentation or service of food and beverage products - Stock ice and other beverage products such as soft drink canisters, juice, CO2 for all necessary areas as requested or necessary - Retrieve and deliver items from storerooms and refrigeration units as needed - Clean and sanitize food and beverage areas including kitchen, refrigeration units, and storerooms including removal of debris or litter and sweeping and mopping floors
- Sets up dishwasher machine by reading instructions on machine or by asking supervisor for assistance. - Cleans the dishwashing equipment and working area when necessary. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes waiter in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Maintains cleanliness of the store room, walkways, and hallways. - Stocks ice for all necessary areas and keeps it replenished throughout the day. - Takes out trash and cardboard and disposes in proper dumpster. - Keeps records of broken dishes and ensures glass is disposed of properly. - Provides positive communication and uses Red Carpet Service skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff.- Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Responsible for the washing, drying, folding, ironing and storing of linens for the laundry. - Adhere to established department and property policies and procedures regarding guest service standards. - Sort, wash, dry, fold, iron and store linens according to established procedures. - Perform routine maintenance on the laundry equipment; includes cleaning dryer traps and greasing flat ironer. - Maintain production levels according to level of room occupancy. - Assist vendors who, as part of their service, perform inspections and tests of cleaning agents and operations. - Handle cleaning products in a safe manner. - Maintains daily worksheets. - Must be willing to work any shift. - Count & process reclaimed items. - Weigh & count all received linen. - Keep accurate counts of delivered and received linen counts from all receiving departments. - This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty.
- Performs duties to load and unload dishwashers; cleans Food & Beverage areas as well as food storage and preparation equipment. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Properly operates dish machine to clean several items including but not limited to soiled dishes, utensils, and cookware. - Ensures all items are clean and sanitized before returning to appropriate shelves. - Properly maintains the dish machine with the appropriate additives in order to clean and sanitize all items. - Properly maintains dish machine temperature log book. - Cleans all areas of Food & Beverage facilities. - Cleans and properly maintains all cooking equipment such as ovens, grills, fryers, coolers, and others. - Properly maintains a three compartment sink to clean various utensils and cookware. - Properly operates and cleans power wash sink and salvajor as necessary. - Safely operates electric powered cart mule, electronic dumpster lift, cardboard crusher, and other industrial equipment. - Communicates with guests, fellow cast members, and management in a polite, professional manner, and always practices customer service training. - Removes trash and debris throughout the Food & Beverage area. - Follows all safety rules while keeping immediate work areas in an orderly condition. - Immediately reports hazards or unsafe work conditions to supervisor. - Immediately reports product shortages to supervisor and restocks all needed supplies to properly operate department. - Conducts self in an appropriate professional manner at all times. - Consistently follows through with the appropriate actions when asked to complete projects or tasks. - Attends all mandatory meetings and training sessions as required. - Other duties as assigned.
MAJOR JOB DUTIES: Duties include, but are not limited to the following: - Provide service as required (greet guest and open doors)- Park, retrieve and push/pull guest vehicles.- Communicate with the Bell Desk to promote the best service to guests.- Offer bell assistance to all guests- Knowledge of keyboard and ticket systems.- Deliver baggage to and from guest rooms as assigned.- Deliver sundry items, mail, packages, laundry, etc., to guest rooms on request.- Transport passengers to and from the airport when necessary.- Perform room changes as assigned.- Make pre-reg keys for overnight bus groups and assist front desk with keys.- Check in turnaround bus drivers.- Check in overnight groups when necessary.- Perform room "Q" assistance when requested.- Assist guests with jump starts upon request (guest must sign a release form)- Demonstrate to guests use of the Saflok Key System.- Communicate hotel facility and general information to guests as necessary.- Must provide courteous and friendly service to all staff and guests.- Perform related work as requested. The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.
General Accountabilities: - Greet and welcome guests to the establishment with a positive and warm attitude. - Direct traffic in the parking lot as needed, assistguests and welcome them into the establishment. - Accommodate guests by opening doors and assisting with luggage or other heavy items. - Collect and accurately label keys belonging to guests ensuring their proper return. - Park guests’ vehicles in predetermined areas within the parking lot while following traffic laws. - Operate vehicles safely and responsibility. - Keep paperwork regarding guests’ vehicles and daily transactions.
- Delivers and retrieves guest's vehicles to and from casino/hotel front entrance and valet parking lot.- Runner must run to the valet lot and bring the vehicle to the Casino/Hotel entrance.- Locks vehicle and gives keys to dispatch.- Adheres to all company and departmental policies, procedures and safety standards.- Must have a clean and neat appearance. Must maintain a valid driver’s license in your state of residence and maintain a clean driving record. Must have driver’s license on their person at all times.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow Team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Processes all departments’ deposits. Balances deposits and sends to the bank. Runs a tape of all travelers checks, personal checks, and comp checks and separates. - Processes Slot, Cage, Security, and Dealer tokes deposits. Makes deposits, including checks from Accounting department, for the company. - Verifies Count Team drop from the BV drop, Table Games Drop, and Redemption Kiosk Drop. - Verifies currency and coin received from bank. - Does Cage buys. Replenishes cash needed to supply Slot department wallets and Cage Cashiers. - Verifies all money coming back into the vault. Makes sure the count is correct. - Records all transactions on Vault Accountability Sheet. - Fills Kiosk Cassettes and US Coin Bags for the Redemption Kiosks. - Performs Cashier and Main Bank duties when needed. - Communicates effectively with customers in a pleasant, professional manner. - Accurately counts money and exchanges coins or gaming chips for customers.- Complies with company policies, all state and federal regulations, and internal controls as it relates to this position. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
The Vice President of Finance - Dual Property position will oversee General Accounting, Casino Accounting, Budget and Planning & Analysis for 2 locations: Hollywood Casino Tunica and 1st Jackpot Casino. - Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control.- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the internal Revenue Service.- Responsible for all regulatory compliance related to Accounting System of internal Controls as required by, among other agencies and governing bodies.- Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company.- Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes.- Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing and reporting on the variances from actual operating results. - Responsible for developing and maintaining a qualified staff that has the capabilities of executing the required actions necessary for complying with all Financial Reporting and Accounting internal Controls as outlined by the Company.- Continuously maintain knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the internal Revenue Service, the Department of Revenue for the state jurisdiction and State Gaming Control Board.- Supervises direct reports while maintaining the system of Accounting and internal Controls for purposes of safeguarding the assets of the Company.
Our Vice President of Human Resources will lead the strategic plan and execution for the talent management life-cycle. He/She will partner with the executive leadership team in aligning the people to the business strategy that drives the business forward. Experience in labor relations (union environment, CBAs, negotiations, etc.) is a must! The following and other duties may be assigned as necessary:- Responsible for directing the overall operations and staff of the HR department including recruitment, training/development, performance management, employee engagement, succession planning, HRIS, HR administration, compensation, and benefit administration. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Supports GM in driving HR/Business initiatives. - Responsible for the strategic human resource planning and continuous improvement to provide the Company with the best people talent available and to position the Company as the employer of choice by being aware of policies, practices, and trends within the gaming and racing industries.- Develops programs that enhance the performance of property team members relative to service initiatives and engagement planning.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Participates in the development of the property's strategic logics to include plans and programs as a strategic partner but particularly from the perspective of the impact on people.- Evaluates and advises on the impact of new programs/strategies and regulatory action as they impact the attraction, motivation, development and retention of the people resources of the property- Develops staffing strategies and implementation plans and programs to identify talent within and outside the property for positions of responsibility. Identifies appropriate and effective external sources for candidates for all levels within the Company.- Conducts and oversees effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.- Develops programs to allow the property to embrace applicants and employees of all ethnicity/backgrounds and enhance development and performance of all employees.- Establishes credibility throughout the property with management and the employees in order to be an effective listener and problem solver of people issues.- Develops appropriate policies and programs for effective management of the people resources of the property. Included in this area, but not limited to, would be programs for employee relations, affirmative action, sexual harassment, employee complaints, external education and career development.- Maintains current knowledge of HR policies, programs, laws and issues.- Provides technical advice, knowledge, and support to others within and outside the human resources department.- Accomplishes all tasks as appropriately assigned or requested by the property General Manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - May also oversee Human Risk Management and Wardrobe departments.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for directing the overall operations and staff of the Marketing department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Develops and executes a Strategic Marketing Plan to include marketing reinvestment, direct-marketing, advertising, public relations/community relations, and entertainment for the property which generates trial, builds long-term relationships with customers, and strengthens the brand value. - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to Executive Management/GM. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals. - Ensures effective control of Marketing results and takes corrective action to guarantee that achievement of Marketing objectives falls within designated budgets.- Assesses, anticipates, and reacts to the competitive marketplace regarding marketing strategies, programs, campaigns, and promotions. Conducts periodic competitive shops. - Works in conjunction with iT department to ensure appropriate resources are available to run programs. - Maintains a high level of expertise with all company Brand programs and systems and provides input to improve Brand direct-marketing efforts.- Responsible for the overall integrity of daily operations, offers, and customer database information. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters.
SUMMARY:The VIP Administrator has a critical role in the National Casino Marketing Department, managing and executing various administrative tasks, booking reservations, updating training manuals, and supporting property initiatives. The role also involves supporting properties within the corporate environment by coordinating and implementing different casino marketing programs to attract and retain valuable customers. The VIP Administrator may also be called upon to work on property-specific projects as needed. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Supports VIP Marketing Manager, focusing on company’s player development and guest service programs.- Responsible for monitoring player development program to ensure program optimization.- Responsible for quarterly goal property requests and communication- Aid in training of the host program player coding and goal setting processes- Aid in the development and training of the company’s CRM program- Organize and update training documentation related to company’s host program, guest service, and CRM.- Identify future enhancements/needs for player development program and/or guest service, working with various departments to implement.- Support property and online reporting dashboards, working closely with Marketing Analytics- Responsible for Player Development survey and related reporting- Monitor and guest service reporting, assistance with property questions and survey modifications.- Support development of presentations to management and key marketing stakeholders- Perform related duties assigned by the VIP Marketing Manager- Responsible for managing property group travel.- Maintain administrative tasks such as quarterly compliance and expense reporting.- Facilitating cross property campaigns as requested
- Enforces minimum age requirements and standards of fashionable and acceptable appearance of the guests entering the venue. - Identifies and directs VIP guests as indicated by management and VIP representatives. - Maintains a well-controlled environment for lines that may occur for entry into the venue. - Operates cash register, takes money, makes change, and accounts for cash and Credit receipts. - Sets stanchions appropriately nightly and for special events held within the venue. - Assists with special events and promotions as needed. - Anticipates guest needs when possible. - Communicates with managers regarding guest requests.- Holds conversations and interacts with guests. Responds to guests’ inquiries about Hollywood Casino by keeping abreast of the services and promotions offered. - Maintains constant awareness of safety and accident prevention and immediately notifies supervisor if an accident does occur. informs Supervisors of any irregularities existing, guest complaints, or other disputes which cannot be readily resolved. - May be required to make several costume changes during a scheduled shift. - Provides Red Carpet Service to every patron and employee. - Performs any reasonable, temporarily assigned job duties outside the position’s job description where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
