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- Performs market analysis using historical data to forecast the market trends and determine market elasticity.- Market analysis includes understanding seasonality, marketing programs, capacity constraints, future expansion plans, and regulatory changes in order to predict competitor market growth.- Works closely with all levels of management to generate and analyze the Annual Capital and Operating Budgets.- Performs Marketing analysis including Direct Mail, Events, Promotions, and Player Events.- Provides recommendations to senior management regarding the possible improvement of future programs.- Performs analysis of other EBiTDA-generating projects, either by revenue-driving initiatives or expense controls, culminating in actionable recommendations for senior management.- Ensures systems and methods are in place to gather data in a timely, accurate, and consistent manner.- Analyzes data to identify trends for use in forecasts and budgets.- Develops and maintains communication vehicles to distribute key operating metrics and analytical findings.- Assists in preparing the annual budget and monthly forecast.- Compares actual operating results to budget and prior year.- Assists in the development of presentations for budget meetings and operational reviews.- Monitors labor costs and reports to financial team and operations departments. - Prepares ad-hoc reporting.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
- Responsible for the creating, managing, and executing CRM campaign programs. - Maintains and updates the customer database within the casino management system (CMS).- Assists with managing marketing reinvestment strategy for CRM campaign programs. - Manages database marketing requests and fulfillment of trackable offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Assists with managing marketing reinvestment strategy for CRM campaign programs.- Responsible for database marketing requests and fulfillment of tracking offer campaigns related, but not limited to, advertising, events, promotions, entertainment and sponsorships through all direct response marketing mediums.- Responsible for verifying offers and ensures accuracy for market distribution.- Creates and analyzes reports. Makes recommendations for improvement as needed.- Assists with creation, management, and execution of CRM campaign events.- Ensures CRM marketing campaigns are delivered on time and on budget.- Responsible for tracking expenses related to CRM marketing programs and supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Takes customer and Team Members calls related to CRM campaign initiatives. Answers questions accordingly and makes recommendations for improvement based upon feedback.- Manages relationships with outside vendors to ensure timely, accurate and cost-effective production of campaigns.- Responsible for the data integrity of customer database.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Management.- Maintains strict confidentiality in all departmental and company matters.
- Serves in the position of Assistant Slot Shift Manager in their absence. - Ensure all guest related questions, problems and requests for service are promptly handled and rectified in a professional, timely manner in accordance with departmental standards. - Handle the payment of all manual, hand-paid slot machine jackpots. - Answer questions related to slot machines as well as the general property information. - Promote features of the Slot Player’s Club and assist in slot promotions as required. - Sign up guests into the Slot Player’s Club. - Investigate and resolve issues relating to bill validators and slot gaming vouchers, including trouble shooting basic bill validator and ticket printer problems. - Exchange large bills (currency) for smaller at the request of guests. - Assist with additional technical and service issues, as required. - Performs routine preventative maintenance on slot machines and related equipment as deemed necessary.
The Senior Software Engineer is responsible for understanding current systems and working with business partners to identify how to extend and enhance them. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Develops and follows software development best practices and processes.- Partners collaboratively with other business and technology leaders and Engineers to create, develop, and support on-going application development efforts. - Partners with Business Analysts and Project Managers to create technical requirements. Makes recommendations for improvement as needed.- Creates MySQL ah-hoc reports as needed.- Translates requirements into user stories and deliver according to the specified timeline.- Develops Web Services, Integration Interfaces, in addition to other ad-hoc services, using PHP.- Responsible for maintaining and developing technical documentation as it relates to the code written for the specified project including API documentation. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management.
A Senior Staff Accountant provides financial support to various property operating departments including the property finance department in reporting accurate financial information, financial analysis, and special projects as assigned. This position will assist in the accurate and timely preparation of property financial statements in a centralized environment. Provide supervision, training, and guidance as needed to staff accountants. Maintain accounting records in accordance with General Accepted Accounting Principles (GAAP) and company policy. - Analyzes, reviews, and posts standard recurring journal entries that are prepared by a staff accountant. Communicates, coaches and recommend changes as needed for entries that are not prepared correctly.- Reviews and approves account reconciliations that are prepared by staff accountants. Analyzes the accounts, makes decisions on resolutions for reconciling items and recommends appropriate resolution for reconciling items when needed.- Provides training and supervision to staff accountants that include giving input on team member reviews.- Prepares complete accurate and timely financial statements and reports for management staff, Auditors, regulatory agencies and financial institutions.- Assists managers in interpreting departmental financial statements; ensures adequate and accurate information is provided to promote an understanding of the financial statements.- Assists internal, contracted and regulatory Auditors in their examination of accounting records to ensure that Auditors receive adequate information for effective inspections for assigned locations.- Identifies inconsistencies in accounting treatment or procedures across properties and recommends and implements changes to ensure cross property analysis can be completed correctly.- Communicates and coordinates with property accounting departments to ensure intercompany accounts are balanced and reconciled.- Preparation, review and submission of tax filings.- General accounting duties and other special projects as assigned.
- Greet and verbally acknowledge each guest promptly- Guide of guest's dining experience / ambassador of good will- Prepare restaurant and table for service - Manage their section and provide superb service following the service standards - Show enthusiasm towards guest and product - Help follow servers; maintain a team mentality - Accurate computer input of orders and delivery of food, wine and beverages - Reconcile checks, thank guest and invite them back - Clear and reset tables- Maintain awareness of guest alcohol intake in accordance with RAMP guidelines - Stock side stations throughout the shift; Perform opening/closing side work
As a Server, you will:Shift: Days & Swing (11:30am and 3:00pm); Earn $6.50 plus tips - Serve food and drink to guests; bartending skills a plus!- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- -Resolves service issues according to the service recovery toolbox.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
As a Food Server, you will:Shift: 4:00PM to 11:00PM or 4:00PM to 12:00AM Pay: $6.05 per hour + tips (Avg. $18 to $25)*average is based on hourly and tip wage combined - Assist guests with food and beverage selection, demonstrating salesmanship with complete product knowledge.- Anticipate, identify, and provide for guest needs.- Accurately process guest order information in a timely manner, operate electronic cash register system accurately and immediately account for payment transactions.- Serve food and beverages to guests and prepare or serve specialty dishes at tables as required, and monitor tables for cleanliness.
- Deliver internal and external guest service in accordance with company service standards- Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who are intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy- Communicate accurate detail of all menu items and preparation methods as necessary - Operating a POS system- Assists with overall room functions by performing duties that include cleaning, bussing, and resetting tables, menus, and rolling silverware as needed- Maintains a clean and stocked workstation in accordance with established health and safety guidelines- Attends departmental and company meetings as required- Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual- Other duties as assigned
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Completes any reasonably requested job duty or any reasonable request made by manager or management personnel.- Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service - Knows and promotes current property events and promotions- Thanks customers, invites them back, wishes them luck
Responsibilities:- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Greets and welcomes each guest seated in assigned station. -- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. -- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). -- Suggests items to guests based on expressed guest preferences. -- Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. -- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. -- Resolves service issues according to established guidelines. - itemizes, totals, and presents check for payment to correct customers. -- Assists bus persons, as necessary, in bussing, cleaning, and setting tables. -- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. -- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. -- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. -- Completes assigned side work as directed. -- Knows and promotes current casino events and programs and can give guests directions to all casino areas. -- Maintains strict confidentiality in all company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Promptly and accurately take beverage and food orders, transmit orders to Culinary team and serve food items to guests.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of POS System, cash bag or bank. - Provide table service to customers according to department standards.- Follow appropriate food handling procedures to ensure safe, quality products.- Maintain cleanliness/appearance of assigned area, stock/restock supplies and complete side duties according to department standards. - Participate as a team member with all servers, bussers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.
- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner- Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables- Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area- Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion- Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed- Making coffee or tea as needed- Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe work station- Partnering with culinary team and server to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe)- Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting)- Presenting oneself as a credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned
- Performs a variety of duties relating to buffet service. This includes greeting and serving the guests beverages, maintaining table cleanliness, stocking supplies, and maintaining sanitation standards. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Maintains a professional appearance at all times, clean and well-groomed as per standard. - Reports to work station as scheduled in uniform. - Knows and adheres to all pertinent company and departmental policies and procedures. - Stores and maintains all equipment in proper fashion. - Greets guests and answers questions regarding food items, beverages, and service. - Provides beverage service and prompt clearing of guests' dishes during service. - Sets up and maintains work area per standard. - Exhibits a good attitude toward guests and fellow team members. - Able to answer questions when asked about Hollywood operations - Stocks and maintains all supplies needed to perform job duties. - Performs all opening and closing duties. - Attends all staff briefings and meetings. - Maintains a clean, safe, and organized work area. - Maintains ongoing awareness of safety and responds to emergencies accordingly. - Other duties as assigned.
This position is responsible for providing prompt, friendly and courteous service of food and beverage to our guests in the fine dining restaurants. Essential Functions: - Describe all specials and items on the menu.- interact with guests to take drink and food orders.- Communicate with kitchen for food ordering.- Ensure prompt delivery of food to the guest's table utilizing the runner (if applicable).- Have working knowledge of liquor, beer, wine and food that is served at the property.- Handle all checks and cash according to Standard Operating Procedures.- Assist other servers to give the best possible service.- Monitor all tables in the designated station to ensure superior guest service.- Ensure safety, cleanliness and customer satisfaction.- Attends all meetings as assigned.- Other job related duties as assigned.
- Acknowledge guests with a warm verbal greeting and eye contact, in accordance with our Red Carpet Customer Service training, present menus, and promptly take order. - Establish rapport with guests providing outstanding customer service and creating a friendly and fun atmosphere in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Act as guide of guest's dining experience/ambassador of good will. - Prepare restaurant and table for service. - Manage assigned section and provide superb service following the service standards. - Show enthusiasm towards guest and product. - Help fellow servers; maintain a team mentality. - Accurate computer input of orders and delivery of food, wine, and beverages. - Reconcile checks, thank guest, and invite them back. - Clear and reset tables. - Maintain awareness of guest alcohol intake in accordance with RAMP guidelines. - Stock side stations throughout the shift; perform opening/closing side work.
General Accountabilities: - Guides guests through menu selections to include both food and drinks.- Suggestively sells and recommends daily or nightly specials.- Delivers to guests in a prescribed manner all food and beverage choices in a team environment.- Clears food courses and soiled dishes from tables. - Uses P.O.S to post food and beverage items to guest check.- Assists bus person to assure quick and timely clearing of table. - Attends necessary Quality & Training classes.- Cleans and organizes side stations.- Performs pre-opening, daily, and closing side work duties.- Responsible for meeting established financial goals.- Anticipates our guests’ needs as well as our internal guests.- Attends all meeting as scheduled by Outlet Management.- Attends all daily pre-shift meetings as scheduled.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Ensures that outlet is maintained and clean during all periods of operation.This is a Part-Time role
General Accountabilities: - Employee will attend all daily pre-shift meetings to understand daily chef specials, wine pairing, and any other information such as special guest requests and reservation list for evening’s shift. Employee will, with prescribed questions, ascertain guests’ agenda for the evening suggestively recommending appetizer, dinner, liquor, beer, and wine selections.- Employee will check his/her section for cleanliness, spotless tabletop glass, and silverware.- Employee will use POS system to accurately account for all consumed food and beverage per guest.- Accurately delivers to all guests the items ordered.- Assists other employees in food and beverage delivery.- Attends required Quality & Training classes from HR or Training Department.- Anticipates our guests’ needs at all times.- Attends all meetings as scheduled by Director or Manager.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery.- Ensures that outlet is maintained and clean during all periods of operation.- Ensures that all sequences of service guidelines are done in the required format.This is a Part-Time role
