Job Listings

- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Maintains surveillance watch of designated area and activities; records any irregular activity as required. - Reports verbally and in writing any violations of Gaming Regulations or company policies and procedures as well as any safety considerations to the appropriate supervisor or manager. - Reports and offers solutions for any area of vulnerability to loss from internal or external sources. - Maintains thorough knowledge of and compliance with Gaming Regulations, company policies, and departmental procedures.- Works on special projects and investigations as assigned by supervisor. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

Uses electronic monitoring systems to maintain close surveillance on all casino games and other areas. Maintain close surveillance on all casino table games, slots, and other activities via electronic monitoring systems, observing both guest and employee activity to maintain integrity of games and company assets. Utilize necessary equipment to identify, record, document, and report illegal and unusual activities occurring in the casino slot area, slot booths, cage areas, count rooms, table games and interrogation room. Report all illegal and unusual activities to the appropriate authorities. Support and maintain HOLLYWOOD courtesy guidelines. Promote outstanding guest relations. Perform other duties as assigned.

- Responsible for the clandestine monitoring of the following:- The gaming conducted at the slot machines. - The operations conducted at and in the cashiers' cage and any satellite cage. - The operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines and automated teller machines. - The count processes conducted in the count room. - The movement of cash and slot cash storage boxes. - The entrances and exits, the gaming floor and the count room.                               - The gaming conducted at the table games.                                                           - The operation of any satellite cage or Poker room cage.- The storage areas used for the storage of chips, plaques, cards, dice, Sic Bo shakers, Pai Gow tiles and other equipment used to conduct table games.                                             - Responsible for the video recording of movements of table games boxes.                               - Records questionable activity for review and possible use as evidence in court.- Responsible for the preparation of daily logs and complete incident reports as circumstances dictate.- When assigned to the CCTV monitoring room, “patrol” the facility through the use of pan, tilt, and zoom cameras and record all pertinent activity on the digital recording system. - Ensures compliance with applicable laws and regulations.- Ensures that proper security and chain of custody is maintained on all departmental evidence.- Performs other duties as assigned by the Surveillance Asst Shift Manager.

- Coordinates with supervisor to record questionable activity for review and possible use as evidence.  Conducts these observations of the gaming and other areas as directed.- Prepares logs of all pertinent activity and equipment checks.- When assigned to the CCTV monitoring room, “patrols” the facility through the use of pan, tilt and zoom cameras and records all pertinent activity on a daily log. - Monitors the facility entrances, validation cashier’s cage, money vaults, concessions areas,  mutuel teller areas, all money handling activities, and count rooms.   Observes the conduct of the employees and customers.  - Reviews and plays back videos to assist other departments in determining facts about a situation or issue.- Operates camera controls, digital recorders, monitors, audio recorders and reset alarms.- Identifies and responds to different alarm sounds, i.e. panic, fire and door. - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.- Ensures that behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management and staff.   - Maintains complete confidentiality of all company information at all times.- Participates in meetings and trainings as required.- Performs all job duties in a safe and responsible manner.- Performs other duties as may be assigned by department and/or company management.

- Participate in a variety of investigations both independently and as part of a collaborative effort.- Operate CCTV and other data systems. - Work collaboratively and communicate effectively with team members at all levels of the organization.- Maintain a high level of confidentiality and professionalism at all times.- Take proactive and strategic approaches to handle situations that arise.Physical Demands - This position will require you to be in a confined room for extended periods of time. 

- Adheres to established policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Maintains surveillance watch of designated area and activities; records any irregular activity as required. - Reports verbally and in writing any violations of Gaming Regulations or company policy and procedures, and any safety considerations to the appropriate supervisor or manager.- Reports and offers solutions for any area of vulnerability to loss from internal or external sources.- Maintains thorough knowledge of Gaming Regulations, company policy, and department procedures.- Maintains compliance with Surveillance Department procedures and company policy.- Works on special projects and investigations as assigned by supervisor.- Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Observes and reports any and all gaming violations and/or thefts of L’auberge property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino, i.e., table games, slots, keno, race & sports book, food and beverage outlets, parking lot, parking garages, hotel/casino complex, outbuildings and shops. - Video records gaming and security-related incidents within the realm of monitor room video recording and surveillance capabilities. - Participates in court actions relating to gaming violations. - Learns and uses various card count systems. - Learns all games in use at L’auberge and all procedures and cheating indicators of such games.

- Observes and reports any and all gaming violations and/or thefts of company property - Operates monitor room equipment, including basic computer functions - Participates in court actions relating to gaming violations - Learns and uses two card count systems - Learns all games in use and all procedures and cheating indicators of such games- Writes proper reports as needed in a timely manner- Responds to surveillance supervision and gaming control requests- Responds to requests of all other departments when necessary

- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Maintains surveillance watch of designated area and activities; records any irregular activity as required. - Reports verbally and in writing any violations of Gaming Regulations or company policies and procedures as well as any safety considerations to the appropriate supervisor or manager.- Reports and offers solutions for any area of vulnerability to loss from internal or external sources. - Maintains thorough knowledge of and compliance with Gaming Regulations, company policies, and departmental procedures.- Works on special projects and investigations as assigned by supervisor. - Reviews tapes on gaming in cases of player/dealer disputes. - Completes daily activity report: notes pertinent facts (e.g., large cash outs, fills, credits) and/or incidents. - Monitors recording equipment: changes tapes, checks equipment operation and time/date generators. - Maintains cleanliness of room and equipment. - Observes slot drops, table drops, kiosk fills, and other required procedures regulated by the indiana Gaming Commission. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.

- Responsible for fostering a fun environment. - Responsible for being a gracious host to all co-workers.- Responsible for promoting a positive influence when participating in company-sponsored events.- When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras, and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.- Must learn policies, procedures, Internal Controls and State Regulations for all gaming and cash handling positions to recognize and respond to any deviations by employees.- Similarly, "patrols" the gaming floor, the Cashier's Cages, Main Bank and Count Rooms via CCTV cameras.- Conduct covert floor surveillance as assigned by supervision.- Coordinate with the Surveillance Asst. Shift Manager to record the questionable activity for review and possible use as evidence in court.- Prepare daily logs of all pertinent activity.- Work closely with the Guest Safety Department in crime prevention activities.- Assist in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, Cage, and Count Room areas.- Adhere to all Departmental and Human Resources Policy and Procedures.- All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.- Other duties, as assigned.

- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.- Must learn all table games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring- Must learn policies, procedures, Internal Controls and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees- Similarly, "patrols" the gaming floor, the Cashier's Cages, Main Bank and Count Rooms via CCTV cameras- Conduct covert floor surveillance as assigned by supervision- Coordinates with the Surveillance supervisor to record the questionable activity for review and possible use as evidence in court- Prepares daily logs of all pertinent activity- Works closely with the Guest Safety Department in crime prevention activities- Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, Cage and Count Room areas- Adheres to all Departmental and Human Resources Policy and Procedures- Other duties as assigned- All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.

- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.- Must learn all table games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring- Must learn policies, procedures, Internal Controls and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees- Similarly, "patrols" the gaming floor, the Cashier's Cages, Main Bank and Count Rooms via CCTV cameras- Conduct covert floor surveillance as assigned by supervision- Coordinates with the Surveillance supervisor to record the questionable activity for review and possible use as evidence in court- Prepares daily logs of all pertinent activity- Works closely with the Guest Safety Department in crime prevention activities- Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, Cage and Count Room areas- Adheres to all Departmental and Human Resources Policy and Procedures- Other duties as assigned- All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.

- Maintains operation status of all cameras and monitors including multi-plexers, quads, splitters, switchers, CPU alarm interfaces and other related equipment - Establishes and maintains relationships with outside vendors for the cataloging of all equipment that needs outside servicing and communication - Maintains and programs the operating functions of the surveillance and security system matrix (the physical equipment that controls the interface and operation of the various individual pieces)  - Cooperates with management in the suggestion, design and installation of all projects (hardware) as required by business needs including but not limited to games, slots, food & beverage, security, investigations and state mandates - Keeps abreast of state gaming rules and regulations and the company’s written System of internal Controls regarding the performance of the surveillance department - Stays current on industry trends and technological advances that may affect present system, department and company needs

- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance Department.- Observes activities of customers and team members in all gaming and money handling areas.- Reports to Surveillance Supervisor and Director of Surveillance. Will notify gaming commission agents and/or Mississippi State Tax Commission agents when appropriate.- Ensures compliance of all company and departmental policies and procedures.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.

ESSENTIAL DUTIES & RESPONSIBILITIES- Observes and reports all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions. - Participates in court actions relating to gaming violations. - Learns all games in use and all procedures and cheating indicators of such games. - Writes proper reports as needed in a timely manner. - Responds to surveillance supervision and gaming control requests. - Responds to requests of all other departments when necessary. - Dispatches shuttle drivers and security officers based on business and guest needs. - Monitors Security entrance and issues vendor/visitor badges according to policy. - Answers and directs incoming guest calls in a professional manner. - Completes surveillance reviews including written reports and review of recorded footage in response to management's request. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a credit to the Company and encourages others to do the same. - Must work well under pressure and meet multiple and sometimes competing deadlines. - Must always show ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures.   - Performs all other related and compatible duties as assigned.  - Follow all cleaning, sanitation and PPE position specific guidelines.   SUPERVISORY RESPONSIBILITIES  - This position hasno supervisory responsibilities.  

General Accountabilities:  - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.  - Observes and reports all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems.  

- Responsible for successful completion of the Surveillance Operator training program.  - Training will include surveillance instruction on detecting illegal activity or violations of company and surveillance policy and procedures.  - Training will also include instruction of compliance requirements for Federal, State and local gaming laws and regulations.   - Observe activity on video monitor and detect illegal activity. - Change tapes in VCR. - Maintain accurate and complete logs. - Make clear and usable video tapes. - Testify in court. - Enforce all gaming laws and regulations. - Enforce all company policies and procedures. - Other job related duties as assigned.

Make additions to and deletions from the Surveillance system. Maintain Surveillance repair room and to include the monitor room. Maintains a spare parts inventory for CCTV repair and to include spare VCR’s, cameras and related equipment, tools and spare parts. Maintain confidentiality of all work performed in Surveillance departmentInstallation of all Surveillance equipment.Repairing of all Surveillance equipment.Moving Surveillance equipment.Perform preventative maintenance on all Surveillance equipment. Programming of all Surveillance equipment.Installation of Surveillance wiring.Performs other duties as assigned; occasionally may include acting as a surveillance agent.

- Responsible for a high skill area where a special skill set and knowledge of a wide variety of cuisines, soups, and sauces is required.  Examples: Cook specialty food such as Italian, Indian, and Asian cuisine, sushi preparation.- Has the full capabilities to be able to prepare and execute functions as a leader. - Assist the Sous Chef /or Chef de Cuisine in providing general leadership, direction and training to the departmental culinary team. - Assist in organizing, prioritizing and assigning workload to ensure that production and service run smoothly.- Ability to prepare wide variety of, sushi rolls, sauces and sushi rice.- Deep knowledge of culinary operations in Asian cuisine, preparation of sushi rice and rolls and how menus are executed.- Ability to work with small, delicate and sensitive equipment (i.e. knives) requiring fine finger dexterity.- Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling or piercing them with utensils.- Assist in work direction to  kitchen  staff ensuring  work procedures, quality  standards and  menu specifications are adhered to.- Prepare a daily prep list and written daily orders.- Maintain and control of the sushi bar and/or work area and inform chefs if staffing levels are not appropriate based on business volumes.- Receive and deliver food to the proper areas.- Coach and direct all cooks and assistant cooks to work in a productive and efficient manner.- Perform all duties as assigned by management.

- Reports to Executive Chef and works with Cooks for job assignments for the day.  - Prepares, seasons, and cooks soups, meats, vegetables, and desserts. - Successfully produces a variety of Asian dishes for consumption in dining areas at Hollywood Casino at Charles Town Races. - Must be knowledgeable in the preparation and service of Chinese/Cantonese cuisine. - Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles. - Bakes, roasts, broils, steams meats, fish, vegetables, etc., and utilizes wok. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked. - Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders. - Washes, peels, cuts, and sHReds vegetables and fruits to prepare them for use. - Butchers chickens, fish, and shellfish. - Cuts, trims, and bones meat prior to cooking. - Bakes bread, rolls, cakes, and pastries.  - Ensures kitchen is clean and organized upon closing. - Any task assigned by Lead Cook, Sous Chef, Room Chef and/or Restaurant Manager.