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Ensures that all paperwork i.e.; logs, jackpot tickets, W2G’s are documented completely and accurately.  Ensures regulatory compliance in all transactions on the Slot Floor.  Monitors Slot Floor constantly.  interacts with Guests to address complaints, resolve problems and to promote goodwill.  Performs minor maintenance on Slot machines.  Performs Jackpot payouts properly according to department standards.  Safeguards the assets of the company.  Performs miscellaneous tasks as required or requested.  Performs all duties according to MS Gaming regulations as it pertains to the segregation of duties. Other duties may be assigned.  
Job ID
2023-104704
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino Tunica
Job Locations
US-MS-Tunica Resorts
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Assists in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures efficiency of slot machines and related gaming equipment during assigned shift. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures. - Effectively handles customer concerns and requests; makes final decisions regarding service recovery on assigned shift. - Works closely with manager to implement and oversee overall strategies for engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability. - Maintains and processes all paperwork, logs, schedules, and communication pertaining to the Slots department. - Responsible for the engagement of all team members on assigned shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Responsible for the overall integrity of daily operations on assigned shift. - Understands and adheres to all bargaining unit agreements (where applicable). - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2022-102379
Type
Regular Full-Time
Category
Casino Operations
Property
L'auberge Casino Resort Lake Charles
Job Locations
US-LA-Lake Charles
• Responsible for fostering a fun environment• Responsible for being a gracious host to all guests and co-workers• Responsible for promoting a positive influence in the community and participating in company-sponsored events• Directly supervise Slot Technical team members on assigned shift.• Responsible for cast member adherence to departmental policies, operating procedures, training programs, directives, work schedules, and regulations. • Stays abreast of changes in the casino environment to best serve the objectives of the department.• Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.• Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.• Supervises the operation of all slot machines and related gaming equipment during assigned shift.• Issues shift assignments for Slot Technicians at the start of their shift. • Ensures all assignments are completed during each shift.• Assist department Managers in all phases of planning for the movement and conversions of slot machines.• Supervise preventative maintenance programs. • Supervise inventory of parts necessary for the repair and maintenance of all electronic games. • Maintains a full working knowledge of Slot Technician duties. • Supervise employee development, review training needs for technical cast members. • Be knowledgeable about player events, marketing promotions and services/amenities throughout the property. • Provide positive communication and use Red Carpet Training skills with every patron and cast member. • Assist customers with questions and complaints regarding slot machines. • Perform duties in a safe manner; report any potential safety hazards. • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. To be successful in this position it will require the following skill set – • Must have an outgoing, energetic and enthusiastic attitude • Must enjoy hosting others• Must be comfortable initiating conversations and creating a fun environment with our guests
Job ID
2022-94828
Type
Regular Full-Time
Category
Other
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville
- Responsible for supervising and managing staff in the Slots department.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of departmental customer service goals.   - Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.- Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.- Shares responsibility for layouts to installations of slot machines.- Schedules preventative maintenance of slot machines.- Assists with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems.- Writes correspondence needed to move, convert, or install slot-related equipment.- Assists in the repair, maintenance, and performance of all slots and related gaming equipment.- Ensures all policies, procedures, and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements, and regulatory requirements.- Carries out the development, execution, and measurement of departmental service standards for the Slot Technical team.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2023-105218
Type
Regular Full-Time
Category
Casino Operations
Property
River City Casino & Hotel
Job Locations
US-MO-St. Louis
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the machine initial fills.- Assists in jackpot payouts and the verification process.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for troubleshooting system-related problems.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g. slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2023-105239
Type
Regular Full-Time
Category
Casino Operations
Property
Ameristar Casino Hotel Vicksburg
Job Locations
US-MS-Vicksburg
- Adheres to established departmental and property policies and procedures regarding guest service standards. - Responsible for the repair, maintenance, and general operating condition of slot machines. - Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance. - Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance. - Utilizes shop machines to fabricate standard or routine parts. - Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either. - Responsible for the machine initial fills. - Assists in jackpot payouts and the verification process. - Responsible for the inspection, installation, and removal of slot machines. - Maintains player-tracking system and EZ Pay equipment. - Responsible for troubleshooting system-related problems. - Responsible for completing all regulatory and company operational logs/forms correctly (e.g. slot machine meter logs, parts logs, conversion forms, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Job ID
2022-99283
Type
Regular Part-Time
Category
Casino Operations
Property
Ameristar Casino Hotel Vicksburg
Job Locations
US-MS-Vicksburg
  - Troubleshoot and repair any and all related equipment, including all circuit boards, without assistance.- Responsible for the initial set-up and checkout of new machines of all types, ensures the machines are in proper working condition.- Performs repairs and preventative maintenance of all slot machines, and other technical equipment or operations related equipment, including cleaning machines and overhauls.- Answer service calls and notify proper personnel to service customer if the Technician cannot address the problem.- Maintain the integrity of the operation and related equipment and secure all company assets and property at all times.- Responsible for the security of keys, radio, changer remote control and data system cards from check-in to check-out.- Responsible for completing all regulatory and company operational logs/forms correctly; i.e., meal logs, conversion forms, conversion checklist forms.- Work with Slot Tech Assist Manager and Slot Attendants to insure that the slot machines, associated equipment and data system monitoring equipment are in proper working order and all customer needs are satisfied.- Complete slot machine meter logs, parts logs, etc.- Performs renovations to slot machines.- Tag repairable parts noting appropriate information.- Circulate through the assigned area replacing broken or burned out bulbs, etc.- Will advise Slot Tech Assist Manager in developing/teaching advanced electronic repairs.- Assist patrons by explaining how the slot machines work and pay, directions and other requests.- Other duties may be assigned.
Job ID
2022-91800
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino Perryville
Job Locations
US-MD-Perryville
- Promoting a fun and exciting environment with a positive and upbeat attitude- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction  - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures- Performs technician job responsibilities throughout shift- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned 
Job ID
2022-99462
Type
Regular Part-Time
Category
Casino Operations
Property
Hollywood Casino at Toledo
Job Locations
US-OH-Toledo
- Demonstrates outstanding internal and external service in accordance with customer service program guidelines.- Performs repairs to the Electronic Gaming Devices, including the Slot Monitoring System.- Performs slot machine installations, relocations, and conversions.- Performs routine maintenance and upgrades to electronic gaming devices.- Attends departmental and company meetings as required.
Job ID
2022-102283
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino Aurora
Job Locations
US-IL-Aurora
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Ensures regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair- Ensures functionality of the slot maintenance system- Interacts with Slot Operations personnel and Guests while repairing slot machine functions- Previous Slot System experience with ACSC, SDS, CDS etc. preferred- Work on special projects as assigned- Assist in maintaining adequate stock of parts necessary for repairs- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming- Assist customers with questions and complaints regarding slot machines- Provide answers and explanations, and rectify problems as appropriate- Must have an outgoing, energetic and enthusiastic attitude- Must enjoy hosting others
Job ID
2023-103738
Type
Regular Full-Time
Category
Casino Operations
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville
- Responsible for Slot Performance operation for assigned shift for the company while promoting internal and external guest development  - Maintains communication between departments, promotes guidance for teamwork, encourages employee ideas and feedback, and mentors and instructs technicians - Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction   - Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures - Performs technician job responsibilities throughout shift - Performs all other related and compatible duties as assigned 
Job ID
2023-104476
Type
Regular Full-Time
Category
Casino Operations
Property
L' Auberge Casino Hotel Baton Rouge
Job Locations
US-LA-Baton Rouge
ESSENTIAL DUTIES AND RESPONSIBILITIES- Ensure regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair. - Ensure functionality of the slot maintenance system.- Interact with Casino Operations personnel and guests while repairing slot machine functions. - Assist with slot layout and installation.- Work on special projects as assigned.- Assist in maintaining adequate stock of parts necessary for repairs.- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.- Assist customers with questions and complaints regarding slot machines.- Provide answers and explanations, and rectify problems as appropriate.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.
Job ID
2023-104511
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino at Kansas Speedway
Job Locations
US-KS-Kansas City
- Responsible for the overall repair and maintenance of all Electronic gaming devices. - Performs major and minor, scheduled and nonscheduled repairs on slot machines- Maintains accurate records identifying repairs of department equipment in accordance with department policies and procedures - Promotes positive public relations internally and externally - Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service - Verifying and repairing all related gaming equipment- Responsible for customer relations. - Performing repair to slot machines - Handles customer relations and minor customer disputes - Ensures the safety and security of all guests and employees. - Other duties as assigned. - Use of screwdriver, hand-held radio, and other slot related supplies.
Job ID
2023-104856
Type
Regular Full-Time
Category
Casino Operations
Property
1st Jackpot Casino Tunica
Job Locations
US-MS-Robinsonville
- Perform preventative maintenance:  clean, inspect, adjust, and test various machine parts. - Perform floor maintenance:  trouble shoot and repair machine malfunctions and system problems as they occur during gaming. - Assist floorpersons or equivalent with malfunctions and answer floor calls. - Perform machine conversions:  install kits in machine cabinet and computer processor board, and verify paytable and reel stops.- Assist customers with questions and complaints regarding slot machines. - Provide answers and explanations, and rectify problems as appropriate. - Work on special projects as assigned. - Assist with every phase, from layout to installation. - Assist in maintaining adequate stock of parts necessary for repairs. - Order as needed and check in incoming parts. - Perform shop maintenance:  trouble shoot and repair electronic circuit boards, test and adjust loaner units, reprogram progressives and messages, etc. - Meet department uniform, appearance and grooming requirements. - Meet attendance guidelines of the job and adhere to regulatory, department and company policies. - Keep work areas clean and free of safety hazards, debris and litter. - Perform all job duties in a safe and responsible manner. - Any reasonable request made by your supervisor or any management personnel.
Job ID
2023-105192
Type
Regular Full-Time
Category
Casino Operations
Property
Argosy Casino Hotel & Spa Riverside
Job Locations
US-MO-Riverside
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for the repair, maintenance, and general operating condition of slot machines.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; may repair some circuit boards, with assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains moderate skill levels in mechanical and electronic functions, with possible advanced skills in either.- Responsible for the machine initial fills.- Assists in jackpot payouts and the verification process.- Responsible for the inspection, installation, and removal of slot machines.- Maintains player-tracking system and EZ Pay equipment.- Responsible for troubleshooting system-related problems.- Responsible for completing all regulatory and company operational logs/forms correctly (e.g., slot machine meter logs, parts logs, conversion forms, etc.).- Performs all other related and compatible duties as assigned. 
Job ID
2023-102791
Type
Regular Full-Time
Category
Casino Operations
Property
Boomtown New Orleans
Job Locations
US-LA-Harvey
- Role model excellent Guest Service skills - Understands and relays the needs of our guest - Escalates Guest service issues to Supervisor and/or Manager - Understands department procedures and internal controls - Have an in depth knowledge about slot equipment - Identifying all slot equipment by Location, Asset, Manufacture & Model - Know the difference between the types of software and how to read slot menus and options. Must be proficient performing RAM Clear and machine optioning for all manufacturers - How ACSC works and be able to replace, repair and trouble shoot all its components. Uses ACSC to diagnose machine issues and is able to make most repairs - Know how to generate and use ACSC daily reports including other advanced reports. Uses Transaction Received option in ACSC to diagnose repeat machine issues and successfully apply the proper repairs - Ability to understand & interpret the game rules for every game on the floor and explain them to guest in a positive and productive manner. Uses these skills to assist the Operational Staff in maintaining positive Guest relations - Ability to troubleshoot common and uncommon problems that occur within the slot machines and ACSC. Must have strong troubleshooting skills - Must have basic knowledge of other departments in order to know who to contact for questions for guest - Must have working knowledge of Email and Excel
Job ID
2022-101672
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino at Columbus
Job Locations
US-OH-Columbus
- Diagnoses and repair all technical problems associated with slot machines and related equipment.- Performs routine maintenance on all slot machines and related equipment per manufacturer's specifications.- Diagnoses and repairs all technical problems associated with ACSC slot system and the central control computer server system.- Installs, removes, and modifies slot machines and related equipment as directed, including full preparation of slot machines for play.- Generates computer reports relating to slot performance and maintenance, as required.- Assists with guest service problems and inquiries.- Serves in the capacity of a traveling VGT Technician or Service Technician, as needed.- Provides professional representation at internal and external meetings and events.- Demonstrates abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/Business Ethics.- Ensures interactions with internal and external guests follow the guidelines of the customer service program- Adheres to all Corporate and local policies, procedures, and operating guidelines.
Job ID
2023-105510
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino Morgantown
Job Locations
US-PA-Morgantown
- Diagnose and repair all technical problems associated with slot machines and related equipment. - Perform routine maintenance on all slot machines and related equipment per manufacturer's specifications. - Diagnose and repair all technical problems associated with ACSC slot system and the central control computer server system. - Install, remove, and modify slot machines and related equipment as directed, including full preparation of slot machines for play. - Generate computer reports relating to slot performance and maintenance, as required. - Assist with guest service problems and inquiries. - May serve in the capacity of a traveling VGT Technician or Service Technician if needed.  
Job ID
2023-103675
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino York
Job Locations
US-PA-York
General Accountabilities: - Responsible for maintaining the efficient working order of slot machines. - Testing and maintaining components, sub-systems and systems required for efficient and continuous conduction of business operations.- Inspecting and testing assigned equipment, noting all defective parts and making recommendations for correction.- Performing required adjustments and repairs to electronic and electro-mechanical equipment as assigned.- Maintain maximum efficiency, performing preventative maintenance to slot machines either on the floor or in the slot shop,observing all safety regulations in the performance of assigned duties and reporting any safety hazards to assigned supervisory.This is a Full-Time role
Job ID
2023-104472
Type
Regular Full-Time
Property
Margaritaville Resort Casino
Job Locations
US-LA-Bossier City
• Responsible for fostering a fun environment • Responsible for being a gracious host to all guests and co-workers • Responsible for promoting a positive influence in the community and participating in company-sponsored events • Assists in supervising slot operations and helps to monitor all related services affecting the department on an assigned shift• Assist to coach personnel in the proper behavior performance of duties • Assists in maintaining work schedules for assigned personnel • • Ensures guest recognition and development are primary duties for all personnel • Maintain the highest standard of customer service and integrity in the slot department • Ensure all teams members adhere to department policies, procedures, internal controls and gaming regulations• Maintain and inspire highly trained and motivated team members;- Administer and adhere to all gaming rules and regulations- Investigate variances, bill validator and ticket in/ticket out claims- Approves and witness jackpot pay offs
Job ID
2022-97836
Type
Regular Full-Time
Category
Casino Operations
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville