The Sports book attendant is a front facing, guest service positon. Attendants will have a basic understanding of sports and betting structures. The attendant will assist guest placing/redeeming bets at the Sports Book counter or at the Sport Book kiosk. The Sports Book attendant will report to the sports book supervisor.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift by following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds, and procedures to guests.- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Enter player tracker information and create new player tracking accounts- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Perform other job-related duties as requested.
The Sports book attendant is a front facing, guest service positon. Attendants will have a basic understanding of sports and betting structures. The attendant will assist guest placing/redeeming bets at the Sports Book counter or at the Sport Book kiosk. The Sports Book attendant will report to the sports book supervisor.- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Write Sports tickets in an accurate and timely manner.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift by following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds, and procedures to guests.- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Enter player tracker information and create new player tracking accounts- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Perform other job-related duties as requested.
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. - Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. - Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean. - Write Sports tickets in an accurate and timely manner. - Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. - Explain wagering rules, including betting lines and odds, and procedures to guests. - Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. - Offer information on activities, etc., and direct guests for further information as necessary. - Create and enter player tracking cards. Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity. Perform other job-related duties as requested.
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations. - Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary. - Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean. - Write Sports tickets in an accurate and timely manner. - Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs. Maintain and reconcile bank for assigned shift, following established cash-handling policies and procedures. - Explain wagering rules, including betting lines and odds, and procedures to guests. - Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. - Offer information on activities, etc., and direct guests for further information as necessary. - Create and enter player tracking cards. Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity. Perform other job-related duties as requested.
- Monitor and supervise Sports Book team for adherence to company policies, procedures, Title 31 and minimum internal control standards, and applicable jurisdiction regulations and laws.- Close out drawer/vault attendants at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately. - Verifying cash drawers, complete reports, rate casino customer activity, and monitor sports book for suspicious activity- Prepare and stock all the daily sports sheets. - Ensure compliance with currency transaction requirements, Title 31, and money laundering and Suspicious Activity Reporting for Casinos (SARC) requirements.- Explain wagering rules, including betting lines and odds, and procedures to guests as needed.- Notify leadership team of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Approves and denies wagers from guests as permitted.- Updates and maintains all customer sheets.- Monitors all monies being wagered and updates the betting odds according to policy.- Handles guest disputes quickly and effectively within the level of their authority.- Assists with training, developing, measuring performance, disciplining, and/or scheduling employees.- Promotes safety awareness to minimize work related injuries.- Maintains knowledge of property information.- Other job-related duties as requested.
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Stock Sportsbook Kiosks with adequate supplies; troubleshoot errors.- Write Sports tickets in an accurate and timely manner.- Make payments and redemptions in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift by following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds, and procedures to guests.- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Assist guests with all methods and mediums for sports betting transactions. Including but not limited to: Sportsbook Desk, Sportsbook Kiosks, Online Sportsbook Application.- Enter player tracker information and create new player tracking accounts- Complete Title 31 transactions in an accurate and timely manner.- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.Perform other job-related duties as requested.
- Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Stock Sports book Writer/Cashier's stations with adequate supplies; keeps all stations neat and clean.- Stock Sportsbook Kiosks with adequate supplies; troubleshoot errors.- Write Sports tickets in an accurate and timely manner.- Make payments and redemptions in an accurate and timely manner; verify tickets and payoffs.- Maintain and reconcile bank for assigned shift by following established cash-handling policies and procedures.- Explain wagering rules, including betting lines and odds, and procedures to guests.- Provide information and assistance to customers in a friendly, courteous manner to ensure the delivery of guest service. Offer information on activities, etc., and direct guests for further information as necessary.- Assist guests with all methods and mediums for sports betting transactions. Including but not limited to: Sportsbook Desk, Sportsbook Kiosks, Online Sportsbook Application.- Enter player tracker information and create new player tracking accounts- Complete Title 31 transactions in an accurate and timely manner.- Notify management of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Perform other job-related duties as requested.
- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing, or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron Credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations. - Demonstrates proficiency in AS400 menus, internal Controls, ACSC system, departmental policies/procedures, and any other functions associated with the successful operation of Player Services/Cage. - Serves as property ambassador and has solid overall knowledge of the property, including the casino. - Develops and maintains good relationships with loyal players in order to maximize opportunity for personalized experience and return visits. - May function as a Main Bank Cashier as necessary. However, may not function as both a Player Services Cage Cashier and a Main Bank Cashier within a single gaming day. - Serves as Player Services Cage Supervisor in their absence. - Maintains thorough knowledge of player tracking system, internal Controls, and policies/procedures and makes suggestions for improvement. - Has authority to issue complimentaries in accordance with the approved Comp Matrix.
- York surveillance department employees shall be independent of all other departments.- The clandestine monitoring of the gaming conducted at the slot machines. - The clandestine monitoring of the operations conducted at and in the cashiers' cage and any satellite cage. - The clandestine monitoring of the operations conducted at automated bill breaker machines, automated gaming voucher and coupon redemption machines, automated jackpot payout machines and automated teller machines. - The clandestine monitoring of the count processes conducted in the count room. - The clandestine monitoring of the movement of cash and slot cash storage boxes. - The clandestine monitoring of the entrances and exits to the licensed facility, the gaming floor and the count room. - The clandestine monitoring of the gaming conducted at the table games. - The clandestine surveillance of the operation of any satellite cage. - The clandestine surveillance of the storage areas used for the storage of chips, plaques, cards, dice, Sic Bo shakers, Pai Gow tiles and other equipment used to conduct table games. - The video recording of movements of table games boxes. - Recording questionable activity for review and possible use as evidence in court. - Preparation of daily logs and complete incident reports as circumstances dictate. - When assigned to the CCTV monitoring room, “patrol” the facility through the use of pan, tilt, and zoom cameras and record all pertinent activity on the digital recording system. - Ensure compliance with applicable laws and regulations. - Ensure that proper security and chain of custody is maintained on all departmental evidence.- Perform other duties as assigned by the Surveillance Asst Shift Manager.
- The Senior Table Games Dealer is responsible for dealing and conducting table game play while providing and maintaining an atmosphere of professionalism and integrity within the game. - As the Senior Table Games Dealer, you will be responsible for ensuring gaming activity in your assigned table area is being conducted in accordance with all established rules and regulations while maintaining acceptable game pace and security to minimize potential theft. - As part of your Dealer responsibilities you will be required to provide customer service to all guests assuring that their experience is enjoyable and memorable as a means of promoting return visits by the guest. - This position is responsible for directly monitoring casino gaming activity in accordance with all applicable rules and regulations in order to assist in reaching profitability, guest satisfaction, and workforce strength and compliance goals. - Provides encouragement, sets high expectations, and sets proud and positive examples necessary to ensure a fun, exciting and professional working environment for our staff and a pleasant and entertaining experience for our guests.
- Serve as Table Games Floor Person in their absence.- Providing superior customer service in accordance with Red Carpet Service Standards. - Demonstrate knowledge of and the ability to deal table games offered by the casino. - Reconcile potential conflicts with guests regarding the rules and conduct of game play. - Responsible for game protection including the identification of potential card counters, game accuracy, and pace of table game play. - Conduct all procedures associated with opening and closing the shift including preparing dice, cards, and associated gaming equipment as well as accuracy completing all table games transactions required. - Assist in the handling of all guest-related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits. - May be required to perform duties outside of normal job description where, in the Company's judgment, it is necessary in the interest of efficiency, productivity, or improved guest services. - Participate in ongoing training and successful completion of additional games as deemed necessary.
This role is Hybrid / Remote flexible:- Performs market analysis using historical data to forecast the market trends and determine market elasticity. Market analysis includes understanding seasonality, marketing programs, capacity constraints, future expansion plans, and regulatory changes in order to predict competitor market growth.- Works closely with all levels of management to generate and analyze the Annual Capital and Operating Budgets.- Performs Marketing analysis including Direct Mail, Events, Promotions, and Player Events. Provides recommendations to senior management regarding the possible improvement of future programs.- Performs analysis of other EBITDA-generating projects, either by revenue-driving initiatives or expense controls, culminating in actionable recommendations for senior management.- Ensures systems and methods are in place to gather data in a timely, accurate, and consistent manner.- Analyzes data to identify trends for use in forecasts and budgets.- Develops and maintains communication vehicles to distribute key operating metrics and analytical findings.- Assists in preparing the annual budget and monthly forecast.- Compares actual operating results to budget and prior year.- Assists in the development of presentations for budget meetings and operational reviews.- Monitors labor costs and reports to financial team and operations departments.- Prepares ad-hoc reporting.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
The Sr. Marketing Analyst (Marketing Analytics) is all about querying and synthesizing first-party data to deliver easy-to-consume dashboards and data stories that fuel smart strategic reporting & recommendations for casino and online gaming/sports betting marketing clients. Reporting to the Director of Marketing Analytics & Insights, this role will enable omnichannel marketers across the company to make more, better, and faster data-driven decisions during this transformational time in our business. Be part of a team of curious, creative analytics professionals delivering insights through analytics product delivery that leverages omnichannel performance, customer behavior and guest experience data. - Builds timely dashboards and custom analyses to illustrate the health of the business and to quantify effects of various marketing initiatives. Improves dashboards and source tables as needed for efficiency.- Crafts and delivers data story presentations (to all levels of internal marketing clients) with efficiency and business context. - Proactively identifies growth opportunities; provides recommendations to help marketers across the company improve response, performance, and profitability.- Key contributor to data strategy planning with BI and Marketing leaders for all casino, interactive, online, and sports wagering data.- Creates presentations for budget meetings and operational reviews as needed.- Actively demonstrates superior customer service in accordance with department and company standards.
- Create an atmosphere of hospitality and friendliness toward Guests, make eye contact and greets Guests by first name, if known, upon arriving to the table and thank the Guest for playing when they leave the table- Knowledge in all aspects of the Stadium Games functionality- Compliance of company and departmental policies and procedures, Colorado Gaming Regulations and Internal controlsAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before March 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through March 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before March 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities
- Assists in the accurate and timely preparation of property financial statements in a centralized environment. - Maintains accounting records in accordance with Generally Accepted Accounting Principles (GAAP) and company policy. - Completes detailed month-end account reconciliations for the complex trial balance accounts. - Prepares monthly analyses on complex trial balance accounts. - Researches variances to budget and any unexpected movement in the trial balance.- Initiates month-end journal entries.- Ensures the validity of all adjusting and accrual entries. - Monitors and analyzes the monthly activity of the payroll and benefit-related accounts. - Monitors and analyzes the accounting for monthly marketing accruals. - Monitors and analyzes the accounting for banking and Credit card entries and reconciliations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Greets guests in a timely manner with a smile and a pleasant disposition. - Must be familiar with menu, preparation of drinks and food, and prices.- Uses suggestive selling techniques. - Takes guest’s order and accurately inputs it into the computer/register.- Explains the ingredients in the various beverages.- Carries on a friendly conversation with the guests as coffee is prepared. - Prepares for the next shift by filling the supplies and cleaning and sanitizing the workstation and equipment.- Works as a Barista making coffee, blended beverages, etc. - Works the cash register and maintains an accurate bank. - Maintains cleanliness of designated areas.- Adheres to all company standards, policies, and procedures. - Completes assigned side work and any additional daily tasks.Starting at $16.00/ hour plus tips Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before March 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through March 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before March 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities
- Greets guests in a timely manner with a smile and a pleasant disposition. - Must be familiar with menu, preparation of drinks and food, and prices.- Uses suggestive selling techniques. - Takes guest’s order and accurately inputs it into the computer/register.- Explains the ingredients in the various beverages.- Carries on a friendly conversation with the guests as coffee is prepared. - Prepares for the next shift by filling the supplies and cleaning and sanitizing the workstation and equipment.- Works as a Barista making coffee, blended beverages, etc. - Works the cash register and maintains an accurate bank. - Maintains cleanliness of designated areas.- Adheres to all company standards, policies, and procedures. - Completes assigned side work and any additional daily tasks. Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before March 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through March 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before March 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities
SUMMARY: Responsible for clearing and resetting tables in assigned venue. Continuously monitors tables to assess guests' needs in a courteous manner. Other customer service duties required as requested by restaurant supervisor in order to assist in reaching profitability and guest satisfaction. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Greets guests in a timely manner and obtains beverage and/or food orders. initiates conversation with guests. - Responsible for clearing all tables and resetting them for new seating in accordance with venue standards. - Ensure each table is ready for guest’s arrival in accordance with venue standards - Monitor tables to assess guests needs and anticipates and responds to guest requests when meal has been completed keeping table clear to provide a clean, neat, eating area. - Restock and clean assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation. - Know information regarding all Food & Beverage Outlets to have ability to inform guests when they ask. - Follow cash handling procedures. - Pre-bus station regularly. - Complete assigned opening and closing side work. - Claim tips received according to laws governing wage reporting. - Provides Red Carpet Service to every patron and employee. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Perform duties in a safe manner; report any potential safety hazards to management staff. - May be required to answer questions when a manager is not available. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management. SUPERViSORY RESPONSiBiLiTiES - This position has no supervisory responsibilities.
SUMMARY: Maintains cleanliness, sanitation, and safety standards. Completes all assignments of ware and utensil washing; keeps kitchen area clean throughout the shift, including appropriate removal and disposal of trash and waste materials. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Wash all dishes, glassware, silver, kitchenware and utensils as required. - Maintain all back of the house areas in a clean and orderly fashion. - Perform deep cleaning as assigned by supervisor. - Become well versed in all ware washing equipment operation and maintenance. - Adhere to all Corporate and local policies, procedures, and operating guidelines. - Notify supervising Chef immediately if kitchen and equipment are not in good, safe working order. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management.
SUMMARY: it is the primary responsibility of the Steakhouse Server to provide beverage, food, and bussing services. Must be outgoing with the ability to engage and entertain guests. All duties are to be performed in accordance with departmental and company policies, practices and procedures. ESSENTiAL DUTiES & RESPONSiBiLiTiES: - Greets guests in a timely manner and obtains beverage and/or food orders. initiates conversation with guests. - Expedites food and drink orders for each party quickly and accurately. Serves refills upon request as well as follows up for additional food and beverage requirements. - Keeps tables neat and orderly by removing glassware no longer in use. Clears and resets tables for next seating. - Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guests ordering alcohol when legal age is questionable. - Anticipates guest needs when possible. - Communicates with bartenders and managers regarding guest requests. - Completes end of shift checkout and paperwork according to preset standards. - Complete assigned opening and closing side work. - Claims tips received according to laws governing wage reporting. - Provides Red Carpet Service to every patron and employee. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Perform duties in a safe manner; report any potential safety hazards to management staff. - May be required to answer questions when a manager is not available. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management. SUPERViSORY RESPONSiBiLiTiES This position has no supervisory responsibilities
