Summary: Provide a safe and secure environment for customers and for company property and employees. Essential Duties And Responsibilities: - Observes and reports any and all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions. - Participates in court actions relating to gaming violations. - Learns and uses two card count system. - Learns all games in use and all procedures and cheating indicators of such games. - Writes proper reports as needed in a timely manner. - Responds to surveillance supervision and gaming control requests. - Responds to requests of all other departments when necessary. - Dispatches shuttle drivers and Security Officers based on business and guest needs. - Monitors Security entrance and issues vendor/visitor badges according to policy. - Answers and directs incoming guest calls in a professional manner. - issues sensitive and non-sensitive keys located in Security key boxes according to internal and state regulations. - Completes surveillance reviews including written reports and review of recorded footage in response to managements request. - Must be knowledgeable of all special events and promotional activities available to guests. - Presents oneself as a Credit to the Company and encourages others to do the same. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Adhere to all departments/company policies and procedures. - Performs all other related and compatible duties as assigned.
As a Surveillance Officer you will:Status: Full-TimeShift: 3-12's (work) Friday, Saturday, & Sunday Pay: $17.00 per hour - Enjoy working 3-days of the week with the advantage of having full time benefits- Protects company assets by observing the activities of employees and customers via surveillance cameras.- Reviews video footage on cases of patron/internal control disputes. - Completes daily activity report and notes any pertinent facts. - Monitors recording equipment and checks equipment operation.- Notifies appropriate person when infractions, cheating, etc., are observed, including MGC agent on duty.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Observes and reports any and all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Participates in court actions relating to gaming violations. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems. - Maintains paper and video logs according to departmental and company procedures; writes reports as necessary. - Maintains thorough knowledge of and ensures compliance with gaming regulations, company policy, and departmental procedures. - Reports and offers solutions for any area of vulnerability to loss from internal or external sources. - Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
General Accountabilities:- Adheres to all departmental and property policies and procedures regarding guest service standards.- Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Observes and reports any and all gaming violations and/or thefts of company property.- Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds.- Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required.- Participates in court actions relating to gaming violations.- Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems.- Maintains paper and video logs according to departmental and company procedures; writes reports as necessary.- Maintains thorough knowledge of and ensures compliance with gaming regulations, company policy, and departmental procedures.- Reports and offers solutions for any area of vulnerability to loss from internal or external sources.- Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. - Observes and reports any and all gaming violations and/or thefts of company property. - Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds. - Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required. - Participates in court actions relating to gaming violations. - Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems. - Maintains paper and video logs according to departmental and company procedures; writes reports as necessary. - Maintains thorough knowledge of and ensures compliance with gaming regulations, company policy, and departmental procedures. - Reports and offers solutions for any area of vulnerability to loss from internal or external sources. - Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
General Accountabilities:- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas. Observes and reports any and all gaming violations and/or thefts of company property.- Operates monitor room equipment, including basic computer functions; monitors slot equipment of SiS System to provide security for company assets and funds.- Maintains video surveillance of the entire casino (e.g., Gaming Floor, Race/Sports Book, Food and Beverage outlets, cashiers, Count Rooms, parking lots, hotel/casino complex, etc.); records any irregular activity as required.- Participates in court actions relating to gaming violations.- Learns all games in use at the property, and all procedures and cheating indicators of those games; learns and uses various card count systems. - Maintains paper and video logs according to departmental and company procedures; writes reports as necessary.- Maintains thorough knowledge of and ensures compliance with gaming regulations, company policy, and departmental procedures. Reports and offers solutions for any area of vulnerability to loss from internal or external sources.- Responds to surveillance supervision and gaming control requests, as well as all other departments when necessary.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Responsible for successful completion of the Surveillance Operator training program. Training will include surveillance instruction on detecting illegal activity or violations of company and surveillance policy and procedures. Training will also include instruction of compliance requirements for Federal, State and local gaming laws and regulations. Essential Functions - Observe activity on video monitor and detect illegal activity. - Change tapes in VCR. - Maintain accurate and complete logs. - Make clear and usable video tapes. - Testify in court. - Enforce all gaming laws and regulations. - Enforce all company policies and procedures. - Other job related duties as assigned.
- Responsible for supervising staff and the overall daily management of a designated shift in the Surveillance department.- Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and ensuring overall coverage mandated by gaming regulations.- Responsible for assisting in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Ensures customer service standards are followed by all team members and addresses issues as they arise. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Surveillance department for which this position is responsible.- Partners with property departments to design and conduct highly sensitive investigations to facilitate fact-finding probes into potentially illegal or inappropriate activities.- Acts as direct liaison between Surveillance Room activities and Surveillance leaders and assumes responsibility for the efficient operation of the Surveillance department on assigned shift, in absence of manager.- Participates in the hiring process by attending interviews and making recommendations in staffing.- Responsible for the overall integrity of daily operations; ensures compliance with all regulatory requirements, internal controls, policies, and procedures.- Safeguards company assets at all times.- Submits all appropriate reports when incidents, infractions, and violations occur.- Examines and analyzes the physical property, processes, and procedures to oversee and enforce compliance policies.- Serves as liaison with gaming regulators, public law enforcement, and other agencies as it relates to Surveillance by maintaining a positive and constructive relationship, in absence of Surveillance leadership.- Reviews financial reports to ensure Surveillance operation efficiency and quality control.- Oversees the management of attendance and time records.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
The following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Enforce internal control policies and procedures - Enforce underage gambling and drinking laws - Maintains safety and inspection reports for the property. - Conduct regular security post inspections - Prepare security incident reports and maintain security logs. - Reports guest and team member concerns and complaints to manager. - Ensure security team membersadhere to uniform dress and grooming standards consistent with department and company standards. - Interacts and cooperate with regulatory, fire/rescue and law enforcement agencies. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Make additions to and deletions from the Surveillance system. Maintain Surveillance repair room and to include the monitor room. Maintains a spare parts inventory for CCTV repair and to include spare VCR’s, cameras and related equipment, tools and spare parts. Maintain confidentiality of all work performed in Surveillance departmentInstallation of all Surveillance equipment.Repairing of all Surveillance equipment.Moving Surveillance equipment.Perform preventative maintenance on all Surveillance equipment. Programming of all Surveillance equipment.Installation of Surveillance wiring.Performs other duties as assigned; occasionally may include acting as a surveillance agent.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Maintain operation status of all cameras and monitors including multi-plexers, quads, splitters, switchers, CPU alarm interfaces and other related equipment.- Establish and maintain relationships with outside vendors for all equipment that needs outside servicing and communication.- Maintain and program the operating functions of the surveillance and security system matrix.- Cooperate with management in the suggestion, design and installation of all projects as required by business needs.- Stay current on industry trends and technological advances. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Performs other job related and compatible duties as assigned.- Perform the duties of a Surveillance Agent when needed.
POSITION SUMMARYResponsible for a high skill area where a special skill set and knowledge of a wide variety of cuisines, soups, and sauces is required. Examples: Cook specialty food such as Italian, Indian, and Asian cuisine, sushi preparation. Has the full capabilities to be able to prepare and execute functions as a leader. Assist the Sous Chef /or Chef de Cuisine in providing general leadership, direction and training to the departmental culinary team. Assist in organizing, prioritizing and assigning workload to ensure that production and service run smoothly.ESSENTIALFUNCTIONS(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.) - Ability to prepare wide variety of, sushi rolls, sauces and sushi rice.- Deep knowledge of culinary operations in Asian cuisine, preparation of sushi rice and rolls and how menus are executed.- Ability to work with small, delicate and sensitive equipment (i.e. knives) requiring fine finger dexterity.- Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling or piercing them with utensils.- Assist in work direction to kitchen staff ensuring work procedures, quality standards and menu specifications are adhered to.- Prepare a daily prep list and written daily orders.- Maintain and control of the sushi bar and/or work area and inform chefs if staffing levels are not appropriate based on business volumes.- Receive and deliver food to the proper areas.- Coach and direct all cooks and assistant cooks to work in a productive and efficient manner.- Perform all duties as assigned by management.
- Reports to Executive Chef and works with Cooks for job assignments for the day. - Prepares, seasons, and cooks soups, meats, vegetables, and desserts. - Successfully produces a variety of Asian dishes for consumption in dining areas at Hollywood Casino at Charles Town Races. - Must be knowledgeable in the preparation and service of Chinese/Cantonese cuisine. - Measures and mixes ingredients according to recipe to prepare soups, salads, gravies, desserts, sauces, and casseroles. - Bakes, roasts, broils, steams meats, fish, vegetables, etc., and utilizes wok. - Adds seasoning to foods during mixing or cooking. - Observes and tests foods being cooked by tasting, smelling, and piercing with fork to determine that it is cooked. - Carves meats, portions food on serving plates, adds gravies and sauces, and garnishes servings to fill orders. - Washes, peels, cuts, and sHReds vegetables and fruits to prepare them for use. - Butchers chickens, fish, and shellfish. - Cuts, trims, and bones meat prior to cooking. - Bakes bread, rolls, cakes, and pastries. - Ensures kitchen is clean and organized upon closing. - Any task assigned by Lead Cook, Sous Chef, Room Chef and/or Restaurant Manager.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Produces menu items as listed in each restaurant; follows all prep lists and ensures kitchens are stocked and ready for service. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with maintaining cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Chef de Cuisine with administrative duties, such as tracking/maintaining attendance records. - Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Responsible for daily administration and support of a server environment. Installs, configures, and maintains system software. Plans and implements upgrades, patches, and installation of new applications and equipment. May assist with evaluating new technologies to optimize network efficiency and performance. - Maintain the IT systems architecture and provide day-to-day monitoring, troubleshooting, and maintenance of all network devices.- Develop and manage projects to enhance and expand the network, including cost analysis, detailed design, project planning, implementation, detailed documentation and cross-training of peers.- Understanding of LAN/WAN design and topology- Tests and evaluates network systems to eliminate problems and make improvements. - Understanding of Windows Server roles and services including DNS, DHCP, Active Directory- Installs, supports and manages servers and resolves issues as needed.- Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays, backups and maintains data files.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Management of Windows based server environments; patching, upgrading and troubleshooting- Support and deploy VMware environments- Working knowledge of Storage Area Networks- Manage Windows Active Directory including GPO, Group Creation, etc- Provides desktop technical support and guidance to users.- Maintains local video conferencing / AV systems
- Possible 3 Day Work-Week, Friday Saturday 2pm-2am.- Introduce new Team Members to the company culture, values, and mission of HGMV.- Create employee engagement plans, getting necessary budget approval and initiating activities.- Establish regular communication with the new employee.- Use supporting tools and resources, such as the Onboarding Checklist to encourage a smooth transition.- Provide a department-specific comprehensive training plan to ensure proficiency in job tasks and organizational norms.- Connect the new employee with key information, resources, and people within the organization.- Create onboarding plans and assist newly hired employees with HR policies, internal procedures and regulations. - Analyze results to identify opportunities for improving effectiveness of onboarding procedures.- Review practices implemented to keep talented and skilled employees within the organization. Suggest alternative methods to enhance retention.- Performs queries of various databases to extract data for use in analysis.- Supports the internal and external recruitment efforts, including but not limited to sourcing, interviewing, onboarding for property’s hiring needs.- Reviews all resumes and applications for non-exempt and seasonal positions. May assist with other roles as needed.- Meets established KPI (key performance indicators) and goals assigned by Manager. - Pre-screens potential candidates and expands talent pipelines for high volume, non-exempt roles. May assist with other roles as needed.- Creates job offers and extends offers as needed according to established guidelines.- Adheres to phone interview schedules, schedules onsite interviews, and assess candidates according to hiring criteria. Determines which non-exempt professionals/skilled candidates are sent for property interviews according to established guidelines.- Efficiently and effectively fills open positions through internal and external customer follow up.- Develops, implements, and executes sourcing strategies for open roles. Makes recommendations to Manager to improve strategies. - Utilizes sourcing tools to their fullest potentials to expand talent pipelines for open roles. - Source, screen and interview candidates to fill existing and future job openings through visits to college campuses, consultation with agencies, and contacts within the industry and larger community.- Responsible for initiating and tracking new hire onboarding processing in iCims.- Perform specialized or confidential administrative duties, including researching data and preparing reports as needed.- Ensure all background and drug test information complies with PNG standards for all hires according to established guidelines. Seeks Manager approval for anything that falls outside of the guidelines. - Consults with management on all performance related issues and concerns.- Consistently demonstrates excellent communication skills.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to team members in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.- Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
The following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift in the table games department.- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping,games layout and mix, revenue growth, and expense management in order to maximize profitability.- Shares responsibility of the overall engagement of all team members with Shift Manager by adressing and manageing team member feedback, suggestions, complaints, and grievances. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Assists with verifications of table inventories and effectively manages table limits.- Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Table Games department.- Maintains a continuous inspection of cards and dice ensuring the security of assigned table games during assigned shift.- Shares responsibility for the overall integrity of daily operations on assigned shift.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department.- Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and in accordance with Internal Controls. Monitors for compliance.- Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
