Job Listings

- Ensuring the operating excellence of Race track surface- Uphold standards and practices that support the comprehensive safety and integrity of horseracing- Operating and maintaining all equipment/tools/materials necessary to prepare surface for training and racing- Complying with company, local, state and federal regulations- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

This position will be responsible for assisting with day to day parking operations and traffic management for Greektown Casino Hotel.   Essential Functions   - Direct inbound and outbound traffic - Change and move signage as directed - Cone off and open parking spaces/levels as directed - Walk garage levels and report hazards, maintenance issues; suspicious activity to various teams - Physically count occupied and un-occupied parking spaces - Communicate parking policy to patrons - Provides the highest level of guest service - Train new team members (Traffic & Booth Attendants only) - Maintain a thorough knowledge of the property and promotions - Provides guests with directions and information about Greektown District - May operate, and move guest vehicles if necessary - Maintain a thorough knowledge of the property - Other duties as assigned

This position will be responsible for assisting with day to day parking operations and traffic management for Greektown Casino Hotel.   Essential Functions   - Direct inbound and outbound traffic - Change and move signage as directed - Cone off and open parking spaces/levels as directed - Walk garage levels and report hazards, maintenance issues; suspicious activity to various teams - Physically count occupied and un-occupied parking spaces - Communicate parking policy to patrons - Provides the highest level of guest service - Train new team members (Traffic & Booth Attendants only) - Maintain a thorough knowledge of the property and promotions - Provides guests with directions and information about Greektown District - May operate, and move guest vehicles if necessary - Maintain a thorough knowledge of the property - Other duties as assigned

- Verifies ticket information to ensure guests are at appropriate event and in appropriate seat or section of the Event Center.- Checks tickets and ushers guests to the appropriate seat in the Event Center.- Answers any questions that Event Center guests may have about the event including but not limited to event information, location, and casino offerings.- Explains promotions and provides accurate information about the casino, hotel, and food and beverage outlets to guests upon request.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Notifies Leadership of escalated or prevalent guest issues/concerns and any apparent suspicious activity.- Maintains knowledge of property information.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- All other duties as assigned.

- Performs duties to load and unload dishwashers; cleans Food & Beverage areas as well as food storage and preparation equipment. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Properly operates dish machine to clean several items including but not limited to soiled dishes, utensils, and cookware.  - Ensures all items are clean and sanitized before returning to appropriate shelves. - Properly maintains the dish machine with the appropriate additives in order to clean and sanitize all items. - Properly maintains dish machine temperature log book. - Cleans all areas of Food & Beverage facilities.- Cleans and properly maintains all cooking equipment such as ovens, grills, fryers, coolers, and others. - Properly maintains a three compartment sink to clean various utensils and cookware. - Properly operates and cleans power wash sink and salvajor as necessary. - Safely operates electric powered cart mule, electronic dumpster lift, cardboard crusher, and other industrial equipment. - Communicates with guests, fellow cast members, and management in a polite, professional manner, and always practices customer service training. - Removes trash and debris throughout the Food & Beverage area. - Follows all safety rules while keeping immediate work areas in an orderly condition. - Immediately reports hazards or unsafe work conditions to supervisor. - Immediately reports product shortages to supervisor and restocks all needed supplies to properly operate department. - Conducts self in an appropriate professional manner at all times. - Consistently follows through with the appropriate actions when asked to complete projects or tasks. - Attends all mandatory meetings and training sessions as required. - Other duties as assigned.

- Performs duties to load and unload dishwashers; cleans Food & Beverage areas as well as food storage and preparation equipment. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Properly operates dish machine to clean several items including but not limited to soiled dishes, utensils, and cookware.  - Ensures all items are clean and sanitized before returning to appropriate shelves. - Properly maintains the dish machine with the appropriate additives in order to clean and sanitize all items. - Properly maintains dish machine temperature log book. - Cleans all areas of Food & Beverage facilities. - Cleans and properly maintains all cooking equipment such as ovens, grills, fryers, coolers, and others. - Properly maintains a three compartment sink to clean various utensils and cookware. - Properly operates and cleans power wash sink and salvajor as necessary. - Safely operates electric powered cart mule, electronic dumpster lift, cardboard crusher, and other industrial equipment. - Communicates with guests, fellow cast members, and management in a polite, professional manner, and always practices customer service training. - Removes trash and debris throughout the Food & Beverage area. - Follows all safety rules while keeping immediate work areas in an orderly condition. - Immediately reports hazards or unsafe work conditions to supervisor. - Immediately reports product shortages to supervisor and restocks all needed supplies to properly operate department. - Conducts self in an appropriate professional manner at all times. - Consistently follows through with the appropriate actions when asked to complete projects or tasks. - Attends all mandatory meetings and training sessions as required. - Other duties as assigned.

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets arriving and departing guests.- Parks guest vehicles in specified areas in an efficient and safe manner.- Retrieves customer vehicles from specified areas in an efficient and safe manner.- Performs drive-and-park assignments per department policies and procedures.- Promptly reports any incidents to supervisor.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

Take home Tips Daily General Accountabilities: - Provides claim check and instructs guests on how to reclaim vehicle. -- Parks guest vehicles in specified areas in a safe and efficient manner. -- Retrieves customer vehicles from specified areas in a safe and efficient manner. -- Provides travel directions and information on property events and promotions. -- Provides accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions which require attention and/or repair. -- Obeys all traffic laws on and off property. -- Promotes the courteous treatment of customers and resolves guest service issues. -- Responsible for providing a positive first and last impression to the guests when they arrive and leave Margaritaville Resort Casino. -- Performs other duties as assigned.This is a Full-Time role

Parking and retrieval of guest vehicles upon arrival and departure from the property.     Role Responsibilities:   - Parks guests cars upon arrival - Retrieves guest’s cars upon departure - Answers any questions upon arrival - Providing the highest level of guest service - A thorough knowledge of the property - Train new team members (Valet Attendants only) - Other job-related duties as assigned

- Greets customer, transports luggage to and from vehicle to guest rooms, parks and retrieves customer’s passenger vehicles while creating a seamless customer service experience with an upbeat and positive attitude - initiates and engages in conversations with guests on all services across the company properties including restaurants, entertainment, promotions and events - Accurately completes Luggage tags and Valet tickets which includes inspection of vehicle for prior damage - Answers valet phone and responds to luggage room calls and expedited car retrieval service from Casino Operations - Practices lateral service by stepping out of normal job description to help guests and co-workers, when business allows. - This includes, but is not limited to, driving shuttles and working in coat check - Consistently maintains an upbeat and positive attitude with guests and co-workers - Consistently practices a sense of urgency throughout entire shift to include sprinting to and from Valet lot and in all other job duties - Adheres to regulatory, safety, departmental and company policies, including Department of Transportation - Supports safety and accident prevention programs - Presents oneself as a Credit to Company and encourages others to do the same - Performs all other related and compatible duties as assigned

Parking and retrieval of guest vehicles upon arrival and departure from the property.     Role Responsibilities:   - Parks guests cars upon arrival - Retrieves guest’s cars upon departure - Answers any questions upon arrival - Providing the highest level of guest service - A thorough knowledge of the property - Train new team members (Valet Attendants only) - Other job-related duties as assigned

Parking and retrieval of guest vehicles upon arrival and departure from the property.     Role Responsibilities:   - Parks guests cars upon arrival - Retrieves guest’s cars upon departure - Answers any questions upon arrival - Providing the highest level of guest service - A thorough knowledge of the property - Train new team members (Valet Attendants only) - Other job-related duties as assigned

General Accountabilities: - Responsible for the execution of assigned duties.- Knowledgeable of and adheres to all rules, regulations, policies, and procedures.- May assist in the operation of time keeping system.- Interacts with employees and guests in a professional and friendly manner.- Ensures departmental compliance with Federal, State, and Local regulations, as well as company policies and procedures.- Responsible for adherence to health and safety regulations; identifies potential safety hazards and reports such to the appropriate personnel. - Supports and maintains Margaritaville courtesy guidelines.- Promotes outstanding guest relations.- Performs other duties as assigned.- Assists with staffing, scheduling, evaluating, training, developing, and monitoring of Valet staff.- Recommends wage increases, promotions, demotions, discipline, and other employment actions for Valet staff.- Greets arriving and departing guests. Opens passenger door(s) and offers assistance, if appropriate.- Provides accurate and timely documentation and reports of departmental activities and status including claim checks, vehicle damage, statements, and conditions which require attention or repair.- Takes on the role of Valet Supervisor in his/her absence.This is a Full-Time role.

- Provide assistance to the State Veterinarian- Responsible for taking urine and blood samples from horses designated by the stewards or commission - Responsible for accurately maintaining records - Responsible for keeping Test Barn and shedrow clean and orderly between races- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

- Responsible for directing the overall operations and staff of the Finance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control.- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data.- Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the Internal Revenue Service, and the governing state.- Responsible for all regulatory compliance related to Accounting System of Internal Controls as required by, among other agencies and governing bodies.- Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company.- Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes.- Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing and reporting on the variances from actual operating results.- Responsible for developing and maintaining a qualified staff that has the capabilities of executing the  required actions necessary for complying with all Financial Reporting and Accounting Internal Controls as outlined by the Company.- Continuously maintain knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the Internal Revenue Service, the State Department of Revenue, the State Gaming Commission.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.

- Responsible for providing prompt, friendly and courteous service of food and beverage to our guests.- Describe all specials and items on the menu.- Assist other servers to give the best possible service.- Perform necessary side work.- Handle guest checks according to internal policy.- Ensure safety, cleanliness and customer satisfaction.- Responsible for proper uniform attire and proper name tag.- Serve all food and beverages with proper garnishes.- Monitor all tables in your station.- Other job related duties as assigned.

- Responsible for providing prompt, friendly and courteous service of food and beverage to our guests.- Describe all specials and items on the menu.- Assist other servers to give the best possible service.- Perform necessary side work.- Handle guest checks according to internal policy.- Ensure safety, cleanliness and customer satisfaction.- Responsible for proper uniform attire and proper name tag.- Serve all food and beverages with proper garnishes.- Monitor all tables in your station.- Other job related duties as assigned.

This position is responsible for the execution of promotions on the casino floor and supports casino marketing events.  The position involves participation in ViP functions and events on and off property supporting Greektown Casino-Hotel. in addition, the position assists all casino guests and encourages participation in the GT | Rewards program.   Essential Functions   - Promotes and executes casino promotions flawlessly. - Appears at events, functions/parties at the request of Marketing. - Must have detailed knowledge of all property promotions and be able to effectively communicate; ability to make announcements over a microphone. - Effectively and enthusiastically communicate the benefits of the customer loyalty program and provide players with a compelling reason to play at Greektown Casino-Hotel. - Access guests accounts using Greektown’s computer/software systems. - Tele-market guests as instructed. - issue prizes using Greektown’s computer/software in accordance with set guidelines. - Coordinate with team leaders/team members towards fulfillment for all requests through constant communication and follow-up with all teams (i.e. call lists, RSVP lists, registration, announcements, promo, winner’s logs, etc.). - Greet and welcome guests at promotions area, external events and registration tables. - Work in different areas of Marketing/Player Development as requested by Marketing Leadership. - Prepare and move products for distribution in giveaways, promotions and events. - Assist guests at promotional kiosks and at all areas of the casino floor on a regular basis. - Other job-related duties as assigned.

- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Exchange currency for guests - Responsible for the monitoring of VLT machine activity - Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights. - Print replacement and issue new Marquee Rewards cards - Closely monitor customer needs by visibly circulating and interacting with patrons - Must be knowledgeable of all special events and promotions available to customers - Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers - Actively seeking out opportunities to service customers - Work in a team environment - Maintain cleanliness of gaming floor including keeping chairs pushed in, disposing of cups, and any other light cleaning responsibilities to promote a positive player environment - While performing the duties of this job, employees are regularly required to stand and walk. - Safeguard company assets - Must adhere to the company policies and procedures - Some duties performed may be outside employees normal job duties  

- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers - Responsible for promoting a positive influence in the community and participating in company-sponsored events - Ensures regulatory compliance with all aspects of VLT machine maintenance i.e.; moves, conversions, and repair - Ensures functionality of the VLT maintenance system - interacts with VLT Operations personnel and Guests while repairing VLT machine functions - Assist with every phase, from layout to installation - Work on special projects as assigned - Assist in maintaining adequate stock of parts necessary for repairs - Perform preventative maintenance: clean, inspect, adjust, and test various machine parts - Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming - Assist customers with questions and complaints regarding VLT machines - Provide answers and explanations, and rectify problems as appropriate