- Responsible for supervising and managing staff in the Beverage department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Establishes product menu and records product inventories.- Creates and maintains Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems.- Provides Beverage support for special events when necessary.- Monitors inventory of all Beverage product.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising and managing staff in the Beverage department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Establishes product menu and records product inventories.- Creates and maintains Beverage department policies and procedures to control beverage and labor costs while maintaining quality product, presentation, and service.- Communicates with all other departments as they relate to the Beverage operation to coordinate activities or correct problems.- Provides Beverage support for special events when necessary.- Monitors inventory of all Beverage product.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
- Ensure interactions with internal and external guests follow the guidelines of the Red Carpet Customer Service Program- Maintains balanced cashier's station- Process cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, travelers checks, exchange currency and processing cash advances)- Be knowledgeable and comply with Title 31 regulations- Enroll patrons into Players Club, issue patrons Players Club cards, maintain accurate player tracking information, and assist the Marketing Department with all casino promotions- Works the main bank as assigned- Answers phone calls with proper phone etiquette- Complies with state, company, department policies and regulations
- Maintains general cleaning of the entire casino, front of house bar areas and public space of the hotel excluding kitchens.- Cleans all offices and public restrooms.- Transports all trash.- Cleans up after all special events.- Maintains front entry way and Porte Cohere- Reports any problems to EVS Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Maintain the daily appearance of the property and casino - Clean and polish surface areas, machines, chairs, ash trays, baseboards, etc.- Clean and supply restrooms. You will extract or clean of bodily fluids when reported.- Clean windows, glass, mirrors, and remove trash.- This position will require you to be standing during the duration of your shift. - In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. - You will also be required to help assist with guests, aid in cleaning public areas (including restroom) of the casino and be okay with constantly moving. - Our EVS team must be able to lift and/or move up to 40 pounds.
- Maintain the daily appearance of the property and casino - Clean and polish surface areas, machines, chairs, ash trays, baseboards, etc.- Clean and supply restrooms. You will extract or clean of bodily fluids when reported.- Clean windows, glass, mirrors, and remove trash.- This position will require you to be standing during the duration of your shift. - In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. - You will also be required to help assist with guests, aid in cleaning public areas (including restroom) of the casino and be okay with constantly moving. - Our EVS team must be able to lift and/or move up to 40 pounds.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Deep cleans and stocks all men’s restrooms daily. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and disposes according to procedure. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Responsible for back stocking supplies and securing supplies when they arrive. - Performs miscellaneous cleaning tasks as needed: cleans vents, high dusts, wipes walls, etc. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Adheres to all regulatory, departmental, and company policies and procedures. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Deep cleans and stocks all men’s restrooms daily. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and disposes according to procedure. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Responsible for back stocking supplies and securing supplies when they arrive. - Performs miscellaneous cleaning tasks as needed: cleans vents, high dusts, wipes walls, etc. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Adheres to all regulatory, departmental, and company policies and procedures. - Maintains strict confidentiality in all company matters.
- Responsible for the collection, counting, sorting, and wrapping of currency.- Participates in the transfer of currency off the floor.- Transports the currency to the restricted area for counting.- Ensures key control procedures are followed.- Responsible for operating currency counters, adding machines and other Auditing functions.- Completes daily maintenance of all count room equipment as well as cleaning of count room.- Works professionally with other departments as needed to complete tasks.- Ensures company assets are properly accounted for and secured.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Ensure all public areas are cleaned and maintained on the night shift. - Ensure employee and patron satisfaction is achieved through teamwork. - to exceptional high standards the cleaning duties in public and back of the house areas, as assigned, in order to achieve the cleanest, comfortable experience for our guests and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, elevators, escalators, and back-of-house employee locations (e.g., locker rooms, administrative offices, etc.). - Carpet cleaning in halls and corridors, unobstructed, and obstructed spaces by cleaning edges, spot cleaning, and shampooing with specialized equipment, as directed. - Clean hard floor surfaces in halls and corridors, unobstructed, and obstructed spaces by dust mopping, wet mopping and rinsing, using equipment as directed. - Perform dusting and polishing duties on slot machines, artwork, pictures, walls, columns, stairwells, baseboards, waste cans, furniture, and fixtures to the highest established standards. - Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards. - Remove all trash and debris; clean all trash cans in assigned zone areas. - Prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
- Performs general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators and back-of-house employee locations (e.g. locker rooms, administrative offices etc.).- Responsible for carpet cleaning in halls & corridors, unobstructed and obstructed space by cleaning edges, spot cleaning and shampooing with specialized equipments, as directed. - Cleans hard floor surfaces in halls & corridors, unobstructed and obstructed spaces by dust mopping, wet mop & rinse, using equipment as directed.- Performs dusting and polishing duties on slot machines, art works, pictures, walls, columns, stair wells, baseboards, waste cans, furniture and fixtures to the highest established standards.- Performs cleaning duties on windows and doors while utilizing tools to achieve established high standards. - Removes all trash and debris, clean all trash cans in assigned zone areas.- Prompt attention to cleaning up spills or accidents or debris.- Conducts all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services.- Maintains a clean working area at all times and ensures that equipment and work materials are not left in an unsafe or unsightly manner.
- Overnight shift (12am-8am).- Cleans bathrooms and replenishes supplies. - Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators, VLT Machines and other work areas. - Dusts high areas, including televisions, plants, plexi-glass panels and tops of VLT machines. - Performs preventative maintenance on all janitorial equipment. - Sweeps and picks trash off floors, including entrances and apron. - Cleans spills. - Wipes off VLT Machines and cleans between them. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays, including those at entrances and on the apron. - Dry cleans carpet. - Cleans mirrored ceilings. - Keeps storage rooms clean and organized. - Delivers cleaning and paper supplies. - Answers guest's questions about the facility.
- Detailing restrooms including but not limited to tile floor, grout, edging, toilets, sinks, walls, stalls, vents, ceiling tiles etc.- Daily use of deep cleaning machinery including side-by-sides, heavy duty floor cleaners, wet and dry industrial vacuums.- Clean & maintain all tile floors including grout.- Clean & maintain all hardwood and other flooring as needed.- Clean and maintain all floor cleaning equipment.- Moving and cleaning furniture as needed.- Deep cleaning of slot machines & slot banks, this includes tops, sides, bases & chairs.- Deep clean Table Games, Slots, and all other Casino / Gaming chairs.- Daily use of lifts to a Hight of 40 foot or more.- High dusting as needed using lift.- Maintain a clean, safe workplace: i.e., clean, etc. as directed- Assist the Maintenance Department as needed- Report to the Facilities Management any hazardous or threatening condition- Provide positive communication and use ACES Training skills with every patron and co-worker.
- Must be at least 18 years of age.- Bachelor’s degree (B.A.) from four-year college or university; or minimum of five (5) years customer service experience and/or training; or equivalent combination of education and experience. - Must have a minimum of one (1) year Casino Guest Service experience, including but not limited to Player Development, Slots, or Table Games. - One (1) year of hosting experience with adequate customer following preferred. - Must have intermediate computer knowledge; MS Office (Word, Excel, and Outlook), Sales Force (CMS); ACSC preferred. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. - Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. - Must be able to maintain confidentiality and a high level of professionalism at all times. - Must have the ability to write reports and business correspondence. - Must possess excellent oral and written communication skills. - Must have the ability to identify problems, collect data, analyze, and draw valid conclusions. - Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).
- Advocate for all other marketing programs. Encourages sign ups and processes them efficiently. - Greets guests actively engaged in gaming and assists team members in player identification.- Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Analyzes and coordinates in-house invitation lists with Manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides professional representation at internal and external meetings and events.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Performs other duties as may be assigned by department and/or company management.
• Deliver exceptional internal and external guest service. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.• Responsible for maintaining close ties with targeted guests through personal contact on property.• Arranges accommodations and amenities (i.e., shows, hotel, restaurant and transportation).• Handles and resolves player problems.• Responsible for maintaining goodwill with all guests.• Ensures guests are aware of events and supports execution through attendance and follow-up.• Provides complimentaries according to established guidelines and sound business practices.• Complies with state and local regulatory requirements.• Builds relationships with target players through tracking systems.• Leverages property amenities/programs to targeted players.• Utilizes the casino computer systems for the purpose of tracking complimentary items to qualified guests based on comping guidelines. • Uses proactive discretionary comping to encourage repeat patronage.• Collaborates with work-group and all support departments to ensure player satisfaction. • Works with team members to achieve common goals.• Responsible for itinerary fulfillment and making sure guest satisfaction is a priority.• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.• Maintains confidentially of all players accounts and company records and lists.• Performs other duties as assigned by management.
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages; assists with special requests. - Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits, as well during special events. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for a variety of levels of players. - Monitors patron activity and profitability of all assigned players. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed. - Provides professional representation on behalf of the company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of the customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all company matters.
SUMMARYThe Casino Host position is responsible for developing and maintaining valuable relationships with VIP players through marketing measures and exceptional customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES- Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. - Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events.- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentary based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals. - Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Performs other duties as may be assigned by department and/or company management.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
