- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. - Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages; assists with special requests. - Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits, as well during special events. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events. - Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts. - Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for a variety of levels of players. - Monitors patron activity and profitability of all assigned players. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed. - Provides professional representation on behalf of the company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of the customer service program. - Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all company matters.
SUMMARYThe Casino Host position is responsible for developing and maintaining valuable relationships with VIP players through marketing measures and exceptional customer service skills. ESSENTIAL DUTIES AND RESPONSIBILITIES- Develops relationship with VIP players to grow VIP player base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages VIP customers through weekly telemarketing and in person contact on the casino floor. - Devotes significant time being visible and available on the casino floor in order to meet and greet VIP guests during individual visits as well during special events.- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Makes decisions regarding valuable complimentary based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit high value players and grow existing business.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Establishes a direct line of communication with all service departments for the purpose of caring for high value players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Assists in planning and executing special events and programs to stimulate revenue growth, improve operational costs and enhance customer service levels. - Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals. - Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Performs other duties as may be assigned by department and/or company management.- You are required to follow new PPE and safety guidance designed to safeguard you, your fellow team members, and This will include maintaining social distancing, wearing PPE as appropriate for your role and cleaning your workstation as necessary.
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner.- Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business. - Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages; assists with special requests. - Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program. - Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law. - Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits, as well during special events. - Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability. - Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business. - Achieves departmental sales and growth goals. - Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Salesforce (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Salesforce task requirements in a timely manner; reviews all monthly metrics with manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems. - Establishes a direct line of communication with all service departments for the purpose of caring for a variety of levels of players. - Monitors patron activity and profitability of all assigned players. - Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Provides assistance at special events as needed. - Provides professional representation on behalf of the company at internal and external meetings and events. - Ensures interactions with internal and external guests follow the guidelines of the customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all company matters.
- Primarily responsible for the administration of Casino Marketing - Assisting the Slot Marketing Manager in the operation of the Casino Marketing department- Exercising discretion and independent judgment within the Casino Host functions - Working independently on player development- Devoting majority of time in the casino providing personalized service to the guests - identifying and develop personal relationships with new and first time guests - Communicating constantly with Casino Game operations and other Casino Marketing cast members- Contacting guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events - issuing comps based on player ratings - Hosting outside entertainment for our guests, such as professional sporting events, dinners, and theaters - Promoting casino marketing programs via telemarketing - Following all safety rules - Adhering to departmental quality standards- Maintaining compliance with the Gaming Board Rules, Standards and the company's System of internal Controls and Sarbanes-Oxley requirements - Working within the guidelines established by the company- Other duties as assigned
- The Engineer III performs journeyman to advanced level general maintenance, repairs, and support functions in the areas of general maintenance, plumbing, kitchen & refrigeration equipment, carpentry, HVAC and electrical devices.- Receives work assignments via HotSOS, executes assignments and completes work orders as directed.- Notifies Maintenance Supervisor or Manager concerning needs of major repairs or additions to lighting, heating, cooling, plumbing and equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including but not limited to, picking up litter, emptying wastebaskets, cleaning ashtrays and the removal of garbage, alcoholic and non-alcoholic beverages.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including but not limited to, picking up litter, emptying wastebaskets, cleaning ashtrays and the removal of garbage, alcoholic and non-alcoholic beverages.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Perform to exceptional high standards the cleaning duties in public and back of house areas, as assigned, in order to achieve the cleanest, most confortable experience for our guest and fellow staff, in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Sweep and vacuum carpets and floors. - Mop floors. - Dust and polish fixtures, furniture, and flooring. - Clean windows and doors. - Wash and wipe down of stairwells, base boards, walls, waste cans, and other items as assigned. - Remove trash cans and debris. - Responsible for prompt attention to cleaning up spills or accidents or debris. - Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and fortHRight with information about our property and services. - Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner.
- Cleaning and maintaining high areas which may need dusting or cleaning such as; vents, duct covers, lights & fixtures, beams, signs, columns, ceiling tile and televisions- Cleans and maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and Slot Machines other work areas- Clean parking lot: pick up trash and cigarette butts, sweep, occasionally pressure wash area around entrance and smoke shack- Keep front entrance clear of snow and ice: shovel snow from all exit areas of building, apply salt (ice melt) where and when needed- Maintain garden appearance- Sweeps, mop and vacuum floor- Cleans rugs, carpets, upholstered furniture, and blind- Washes windows, door panels, and sills- Empties wastebaskets- Replenishes bathroom supplies- Keeps storage rooms clean and organized- Answers guest's questions about the facility- Other duties may be assigned
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur - Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day - Responsible for providing exceptional customer service to all guests
- Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas.- Sweeps floors and walkways. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays. - Replenishes bathroom supplies. - Keeps storage rooms clean and organized. - Delivers cleaning supplies and paper products. - Answers guest's questions about the facility.
- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage.- Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- Clean and service restrooms including replenishing bathroom supplies.- Maintain accuracy of restroom sheets after cleaning- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to housekeeping calls.- Clean and maintain tables, chairs, fixtures, decor and machines as needed.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Knows where all facilities in the casino are located.- Straightens chairs as needed.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.- Adheres to all regulatory, departmental, and company policies and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Perform all duties to department standard and/or as directed by leadership. - Perform more detailed cleaning as required or assigned.- Move, rearrange and clean furniture.- Clean any bio hazardous materials when it occurs.- Remove trash from the trash container and place into the dumpster.- Familiar with the proper use of cleaning chemicals and equipment.- Stock and supply all service areas with appropriate cleaning supplies.- Assist all departments by responding to EVS calls.- Attend all departmental and company training programs or meetings as directed.- Complete daily work assignments and responsibilities. - Use two-way radios and maintain professional radio etiquette at all times. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Perform other job related and compatible duties as assigned.
- Responsible for filling, balancing, and dropping all kiosk machines assigned per shift.- Performs daily maintenance, cleaning, and servicing of kiosk machines.- Reports issues surrounding the kiosks to Kiosk Lead.- Responsible for buys, transfers, and exchanges with the Main Bank.- Monitors daily activity of machine status on the Cage X-Change Manager.- Researches all shift variances and reports problems to Kiosks Team Lead.- Works directly with TDN services on all machine maintenance and upgrades.- Scans TiTOs, handles jackpots, and generates all shift reports for balancing purposes.- Responsible for short pays and kiosk customer disputes.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Reports to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.- Supervises and directs line staff in absence of Sous Chef. Prepares recipe per standardized recipes and production sheets.- Prepares plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy. s.- Assists in other areas of kitchen as instructed by Sous Chef.- At completion of service, puts all perishable foods in covered containers and refrigerates.- Cleans station and reports to Sous Chef for closing instructions.- Leads completion of daily tasks within the department or work unit.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Handles large amounts of money and maintains accountability over assigned bank. - Monitors and coordinates activities of Cage personnel when a member of management is not present; assists in training new and existing employees. - Responsible for protecting and preserving the master bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, vouchers, TiTO tickets, coupons, checks, jackpot slips, bank deposits, and other monetary units. - Works with Credit customers to ensure they are provided with prompt, courteous, and friendly service; records casino Credit issuances and redemptions for the day. - Performs verification, reconciliation, and balancing functions including drafting, completing, signing, or otherwise preparing any necessary documentation.- Verifies Count Room drops as a blind count including verification of each strap or brick, clip, and tokens counted.- Verifies and processes all bagged tokens that require scaling and tagging. - Prepares and processes Cashier and Casino Banker exchanges. - Attends all departmental and company training programs or meetings as directed.- Adheres to all departmental, property, and company policies and procedures.- Meets all departmental or company deadlines including the timely completion of drops.- Adheres to all gaming laws and regulations. - Maintains communication with all departments, team members, and guests to ensure positive experiences. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- The Engineer III performs journeyman to advanced level general maintenance, repairs, and support functions in the areas of general maintenance, plumbing, kitchen & refrigeration equipment, carpentry, HVAC and electrical devices.- Notifies Maintenance Supervisor or Manager concerning needs of major repairs or additions to lighting, heating, cooling, plumbing and equipment.- Receives work assignments via HotSOS, executes assignments and completes work orders as directed.- Accountable for OSHA compliance at Hollywood Casino & Hotel and will be an active participant of Safety compliance.- Must be able to interact effectively across departmental lines including guests, vendors, and team members. - Other duties may be assigned as needed for departmental needs.
