- Maintains a positive attitude at all times, supporting the policies of the Casino as well as Senior Management of Ameristar Casino, Inc.- Clearing tables and setting tables in accordance with company standards.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team members’ are in compliance with uniformed appearance standards while on duty.- Stocking bus stations.- Makes sure that all supplies are adequately stocked.- Must be able to stand for long periods of time and must be able to lift up to 25 lbs.- Assisting Food Servers.- Maintaining cleanliness in all areas.- Maintain cleanliness of Dining Room before, during, after service.- Maintain established pars of linen, glass, and condiments as per checklist and instruction of Supervisor/Manager.- Assist in Bar/Beverage set-up.- Maintain positive attitude toward guests and co-workers.- All other duties as assigned.Starting at $15.15/ hour plus tips Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before March 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through March 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before March 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess. - Adheres to established department and property policies and procedures regarding guest service standards. - Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station, obtaining replacement stock in accordance with procedure. - Removes dirty dishes, soiled linen, glassware, and flatware from table and counter tops, and transports items to designated area and cleans tables (wipes) and seats. Ensures that the buffet line is clean and sanitary. - Resets tables with silverware, linen, napkins, and glassware in accordance with established restaurant table top specifications. - Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attends to guest needs) as required. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (coffee machines, soda and juice dispensers, ice bins), service stations, and refrigerators as scheduled, or required. - Maintains equipment as required in accordance with established guidelines and safety procedures.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures. - Resolves service issues according to established guidelines. - Assists in Bar/Beverage set-up. Starting at $15.15/ hour plus tips Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before March 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through March 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before March 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities
General Accountabilities:- Creates a positive guest experience. Smiles, and is helpful and friendly at all times.- Answers questions, takes responsibility to get answers, and anticipates our guests’ needs and problems.- Greets guest(s) cordially when seated at a table.- Assists guest(s) in any way possible to ensure customer satisfaction.- Adheres to sanitation rules and regulations.- Keeps station stocked with necessary supplies at all times. Maintains inventory of paper goods by keeping shelves organized and notifying Supervisor of need.- Conducts any other related duties as assigned by Supervisor.- Clears and wipes tables and chairs. Wipes down side stations.- Assists servers in resetting their tables as needed.- Breaks down bus pans at dish machine area.- Sorts all items.- Spot sweeps buffet for food debris.- Attends daily pre?shift meeting to communicate business volume, entertainment schedule, and Marketing information to employees.- Provides harmonious working environment while being sensitive to the needs of the employees and the guests.- Ensures that outlet is maintained and clean during all periods of operation.This is a Part-Tme role
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Reviews requisitions.- Confers with vendors to obtain product or service information such as price, availability, and delivery schedule.- Selects products for purchase by testing, observing, or examining items.- Estimates values according to knowledge of market price.- Determines method of procurement such as direct purchase or bid.- Prepares purchase orders or bid requests.- Reviews bid proposals and negotiates contracts within budgetary limitations and scope of authority.- Maintains procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories.- Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action. - Expedites delivery of goods to users.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Reviews requisitions.- Confers with vendors to obtain product or service information such as price, availability, and delivery schedule.- Selects products for purchase by testing, observing, or examining items.- Estimates values according to knowledge of market price.- Determines method of procurement such as direct purchase or bid.- Prepares purchase orders or bid requests.- Reviews bid proposals and negotiates contracts within budgetary limitations and scope of authority.- Maintains procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories.- Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action. - Expedites delivery of goods to users.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all company matters.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Reviews requisitions. - Confers with vendors to obtain product or service information such as price, availability, and delivery schedule. - Selects products for purchase by testing, observing, or examining items. - Estimates values according to knowledge of market price. - Determines method of procurement such as direct purchase or bid. - Prepares purchase orders or bid requests. - Reviews bid proposals and negotiates contracts within budgetary limitations and scope of authority. - Maintains procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories. - Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action. - Expedites delivery of goods to users. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all company matters.
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Reviews requisitions.- Confers with vendors to obtain product or service information such as price, availability, and delivery schedule.- Selects products for purchase by testing, observing, or examining items.- Estimates values according to knowledge of market price.- Determines method of procurement such as direct purchase or bid.- Prepares purchase orders or bid requests.- Reviews bid proposals and negotiates contracts within budgetary limitations and scope of authority.- Maintains procurement records such as items or services purchased, costs, delivery, product quality or performance, and inventories.- Discusses defective or unacceptable goods or services with inspection or quality control personnel, users, vendors, and others to determine source of trouble and take corrective action.- Expedites delivery of goods to users.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - itemizes, totals, and presents check for payment to correct customers. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines, etc.) as scheduled, or required; operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed. - Knows and promotes current casino events and programs and can give guests directions to all casino areas. - Maintains strict confidentiality in all company matters.
- Responsible for supervising staff and the overall daily management of the Cage on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with guest inquiries while monitoring and applying service recovery within authorized levels. - Reviews and approves Cage documentation based on established levels of authorization. - Prepares/reviews currency transactions reports, in absence of Shift Manager, on assigned shift. - Verifies vault accountability at end of assigned shift. -Verifies Credit line availability, in absence of Shift Manager, on assigned shift. - Responsible for verification of main bank and window cashier drawers. - Responsible for authorizing checks. - Prepares customer deposit and safekeeping log. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of the Cage on a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Assists with guest inquiries while monitoring and applying service recovery within authorized levels.- Reviews and approves Cage documentation based on established levels of authorization in absence of Shift Manager.- Prepares/reviews currency transactions reports in absence of Shift Manager on assigned shift.- Verifies vault accountability at end of shift on assigned shift.- Verifies Credit line availability in absence of Shift Manager on assigned shift.- Responsible for verification of main bank and window cashier drawers.- Responsible for authorizing checks.- Prepares customer deposit and safekeeping log.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Ensures all staff are trained and follow CTR and SARC procedures; responsible for making sure all paperwork is completed and reported in accordance with established compliance procedures. - Maintains strict confidentiality in all departmental and company matters.
- Deliver internal and external guest service. - Staff, schedule, evaluate, train, develop and monitor subordinate personnel. Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel. - Understand department objectives, standards, guidelines and budget to achieve effective supervision of department; adjust daily schedule according to business levels. - Monitor Credit granting and collection policies and procedures to ensure established guidelines comply with all internal and external regulatory directives and laws. - Maintain protection of extremely large amounts of currency, ensuring prevention of loss by providing extreme care and attention to detail. - Ensure procedures and proper controls are strictly enforced to protect assets. - Monitor and evaluate overall company activities in relation to departmental operations to ensure integration of company needs with the services rendered through Credit and collections. - Review compliance with relevant gaming regulations to ensure that the cage is operating within these parameters, as well as company policies and procedures. - Secure payment from customers with delinquent Credit through written, verbal and personal contact in order to maximize ratio of collection to bad checks in a manner that maintains good customer relations. - Work with customer relations issues that are beyond the authority of staff in order to resolve situations in an equitable manner. - Monitor and evaluate the activities of Cage Cashiers to ensure achievement of financial, policy and regulatory objectives.
- Operates assigned bank or window according to procedure. - Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank. - Counts down bank or window at end of each shift and reconciles to the cage accountability. - Ensures that all key control procedures are executed according to established guidelines. - Ensures that contents of the banks are organized so they can be readily counted at shift changes. - Prepares and completes all job-related paperwork as approved in the internal Control Submission. - Assists with the NRT kiosk as needed in relation to emptying or filling the units. - Participates in and attends meetings as requested. - Completes Currency Transaction Reports as required by law. - Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid. - Maintains a clean, well-organized work area and environment. - Maintains strict confidentiality in all company matters.
Processes transactions with customers related to chip transactions, check cashing, marker issuance/redemption, frontmoney/safekeeping issuance/redemption, coupon redemption, cash back redemption and Credit card advance issuance. This position also handles any monetary transactions with all inter-departmental personnel. This is a fast-paced area requiring diversification in job responsibilities. Essential Functions - issue and accept return of banks for all departments in the casino. - Exchange currency and coin for all departments. - Cash-out cocktail and valet employee tips. - Sell chips to gaming guests - Redeem chips to gaming guests - Redeem coupons to gaming guests - issue cage markers to gaming guests - Redeem cage/pit markers for Credit patrons - Process personal checks for gaming guests - Process cash advance checks for gaming guests - Process cash back vouchers for gaming guests - Process jackpot payouts for slot department - Process all taxable documents for jackpots - Process chips for table fills - Process chips for table credits - Adhere to Michigan Gaming Regulation requirements. - Secure and document all recordable transactions made with Company assets. - Balance all paperwork associated with department. - Other job-duties as assigned. - Conduct themselves in a professional manner at all times. - Exhibit excellent customer service skills.
Processes transactions with customers related to chip transactions, check cashing, marker issuance/redemption, frontmoney/safekeeping issuance/redemption, coupon redemption, cash back redemption and Credit card advance issuance. This position also handles any monetary transactions with all inter-departmental personnel. This is a fast-paced area requiring diversification in job responsibilities. Essential Functions - issue and accept return of banks for all departments in the casino. - Exchange currency and coin for all departments. - Cash-out cocktail and valet employee tips. - Sell chips to gaming guests - Redeem chips to gaming guests - Redeem coupons to gaming guests - issue cage markers to gaming guests - Redeem cage/pit markers for Credit patrons - Process personal checks for gaming guests - Process cash advance checks for gaming guests - Process cash back vouchers for gaming guests - Process jackpot payouts for slot department - Process all taxable documents for jackpots - Process chips for table fills - Process chips for table credits - Adhere to Michigan Gaming Regulation requirements. - Secure and document all recordable transactions made with Company assets. - Balance all paperwork associated with department. - Other job-duties as assigned. - Conduct themselves in a professional manner at all times. - Exhibit excellent customer service skills.
Demonstrates outstanding internal and external service in accordance with program guidelines.Maintains security and accountability over all funds, including:- Cash and cash advances- Front money- Gaming chips- Jackpot payouts- Kiosk collection- Markers- Personal checks- Promotional coupons- Slot vouchersExecutes accurate reports, as needed, including:- Balancing banks- Closeout reports- Daily deposits- Table fills and credits- Reconciliation of kiosks - Check cashing applications- Subsidiary reportsAttends departmental and company meetings, as required.
Demonstrates outstanding internal and external service in accordance with program guidelines.Maintains security and accountability over all funds, including:- Cash and cash advances - Front money- Gaming chips- Jackpot payouts- Kiosk collection- Markers- Personal checks- Promotional coupons- Slot vouchersExecutes accurate reports, as needed, including:- Balancing banks- Closeout reports- Daily deposits- Table fills and credits- Reconciliation of kiosks- Check cashing applications- Subsidiary reportsAttends departmental and company meetings, as required.
• Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).• Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers.• Cashes and exchanges currency, checks, money orders, cashier checks, coins, tokens or gaming chips for customers and employees.• Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day; maintains accountability over a cashier drawer.• Perform numerous telephone functions to and from central credit, other casinos, and departments within L’auberge Casino.• Open check-cashing cards (requires making credit inquiries).• Works with high limit customers to ensure they are provided with prompt, courteous and friendly service.• Performs all duties in a confidential manner.
- Demonstrates outstanding internal and external service in accordance with “ACES” program guidelines.- Maintains security and accountability over all funds, including:- Cash and cash advances- Front money- Gaming chips- Jackpot payouts- Kiosk collection- Markers- Personal checks- Promotional coupons- Slot vouchers- Executes accurate reports, as needed, including:- Balancing banks- Closeout reports- Daily deposits- Table fills and credits- Reconciliation of kiosks- Check cashing applications- Subsidiary reports- Attends departmental and company meetings, as required.
As a Cage Cashier, you will:Shift: Swing or GRAVE -- $16.00/hr + TIP (avg. $1.50 - $2.00 per hour)- Distributes monies to gaming guests via check cashing and conversion of coins and gaming checks into currency.- Ensures accountability of all transactions through verification and documentation of exchanges.- Responsible for maintaining all funds entrusted to him/her on a shift basis and providing prompt, friendly, and courteous service to all guests.- Promotes positive interaction with guests and employees at all times by providing a fun-filled, entertaining environment through flawless delivery and execution of services.- Responsible for the makeup and verification of bankrolls by supplying currency, coin, and gaming checks for all money-handling departments.- Responsible for the operation of assigned customer window, employee window (JPH), Poker Room window, and/or Chip Bank, performing all transactions with guests/employees in a confidential manner.- Adheres to regulatory, departmental, and company policies along with working with other cashiers and supervisors.- Maintains internal controls through immediate reports concerning shortages, errors, or discrepancies.
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure the accuracy of transaction being paid.- Maintains a clean, well-organized work area and environment.- Maintains strict confidentiality in all company matters.
