- Adheres to all departmental and property policies and procedures regarding guest service standards. - Deep cleans and stocks all men’s restrooms daily. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and disposes according to procedure. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Responsible for back stocking supplies and securing supplies when they arrive. - Performs miscellaneous cleaning tasks as needed: cleans vents, high dusts, wipes walls, etc. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Adheres to all regulatory, departmental, and company policies and procedures. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Deep cleans and stocks all men’s restrooms daily. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and disposes according to procedure. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Responsible for back stocking supplies and securing supplies when they arrive. - Performs miscellaneous cleaning tasks as needed: cleans vents, high dusts, wipes walls, etc. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Adheres to all regulatory, departmental, and company policies and procedures. - Maintains strict confidentiality in all company matters.
- Maintain the daily appearance of the property and casino - Clean and polish surface areas, machines, chairs, ash trays, baseboards, etc.- Clean and supply restrooms. You will extract or clean of bodily fluids when reported.- Clean windows, glass, mirrors, and remove trash.- This position will require you to be standing during the duration of your shift. - In this role, you can expect to use your hands, crouch, kneel, and be physically active throughout your shift. - You will also be required to help assist with guests, aid in cleaning public areas (including restroom) of the casino and be okay with constantly moving. - Our EVS team must be able to lift and/or move up to 40 pounds.
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.- Recognize and ensure appropriate chemicals are used when cleaning and mixing appropriate chemicals.- Move, rearrange and clean furniture.- Report any problems, including property damage or equipment failure, to Environmental Services leadership.- Mop, scrub, rinse and polish hard floors.- Safely operate and control all mechanical equipment as necessary to perform job duties assigned as well as maintain and clean machines after use.- Perform deep cleaning duties in all areas of the facility and perform EVS Attendant duties as required and/or assigned.- Stock and supply all service areas with appropriate cleaning supplies.- Frequently maneuver in small, limited spaces and use ladders and/or mechanical lifts, as well as clean ground level areas.- Attend all departmental and company training programs or meetings as directed.- Complete daily work assignments and responsibilities. - Use two-way radios and maintain professional radio etiquette at all times. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements.- Perform other job related and compatible duties as assigned.
- Cleans bathrooms and replenishes supplies. - Maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and VLT Machines other work areas. - Dusts high areas, including televisions, plants, plexi-glass panels and tops of VLT machines. - Performs preventative maintenance on all janitorial equipment. - Sweeps and picks trash off floors, including entrances and apron. - Cleans spills. - Wipes off VLT Machines and cleans between them. - Washes windows, door panels, and sills. - Empties wastebaskets, and empties and cleans ashtrays, including those at entrances and on the apron. - Dry cleans carpets. - Cleans mirrored ceilings. - Keeps storage rooms clean and organized. - Delivers cleaning and paper supplies. - Answers guest's questions about the facility.
- Perform cleaning duties in all areas of the facility including, but not limited to cleaning, sweeping, mopping, washing, waxing, polishing, vacuuming, and spot, stain or dirt removal of all floors, rugs, carpets, upholstered furniture and draperies, dusting, scrubbing, sanitizing, and buffing including using some machinery as required such as vacuums or floor cleaners.- • Maintain cleanliness of all areas including picking up litter, emptying wastebaskets, cleaning ashtrays and removal and transport of garbage. - • Clean all walls, ceilings, doors, windows, sills, furniture, woodwork, and fixtures in all areas of the facility.- • Clean and service restrooms including replenishing bathroom supplies. - • Maintain accuracy of restroom sheets after cleaning- • Stock and supply all service areas with appropriate cleaning supplies.- • Assist all departments by responding to housekeeping calls.- • Clean and maintain tables, chairs, fixtures, decor and machines as needed. - • Attend all departmental and company training programs or meetings as directed.- • Adhere to all company policies and procedures.- • Adhere to all gaming laws and regulations.- • Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter. - • Meet department uniform, appearance and grooming requirements.- • Any job duty needed to promote productivity in the efficient
- Detailing restrooms including but not limited to tile floor, grout, edging, toilets, sinks, walls, stalls, vents, ceiling tiles etc.- Daily use of deep cleaning machinery including side-by-sides, heavy duty floor cleaners, wet and dry industrial vacuums.- Clean & maintain all tile floors including grout.- Clean & maintain all hardwood and other flooring as needed.- Clean and maintain all floor cleaning equipment.- Moving and cleaning furniture as needed.- Deep cleaning of slot machines & slot banks, this includes tops, sides, bases & chairs.- Deep clean Table Games, Slots, and all other Casino / Gaming chairs.- Daily use of lifts to a Hight of 40 foot or more.- High dusting as needed using lift.- Maintain a clean, safe workplace: i.e., clean, etc. as directed- Assist the Maintenance Department as needed- Report to the Facilities Management any hazardous or threatening condition- Provide positive communication and use ACES Training skills with ever patron and co-worker.
- Routine mopping (dry and damp), buffing, burnishing, stripping, and waxing on hard surface floors and stairs.- Vacuuming, bonneting, and extracting carpets, stairwells, and upholstery.- Secure the work area and post proper safety notices for other users of the space prior to beginning work.- Simple maintenance tasks including, but not limited to bulb changing.- Maintain and clean the floor care equipment and ensure that appropriate chemicals are being used on proper area.- Physical Demands - This position will require you to stand, lift, and be physically actively during the duration of your shift. Our Floor Cleaners must be able to lift/move up to 40 pounds and operate heavy machinery.
- Clean various bars as assigned or according to rotating schedule.- Clean dishwasher and drains; clean service stations, including drains, floors and mats, trash cans, counters and cabinets, soda fountains, coffee machines, ice bins, boots, speed racks, and walk-in coolers.- Maintain pump room by organizing liquor, juices, and soda stock and cleaning syrup hoses, nozzles, shelves, liquor trees, and floors.- Responsible for dispersing glassware to proper bars and outlets. - Ensure accuracy of bar stock received from warehouse compared to order sheets and facilitate delivery of bar stock to specific bars.- Assist in major breakdown and re-assembly of bar's stock and setup.
- Mixes chemicals and operates carpet shampooer and buffer.- Moves furniture and cleans assigned area.- Maintains and cleans machines after use.- Maintains general cleaning of the entire casino (excluding kitchen) and bar areas. - Transports all trash.- Reports any problems to EVS Supervisor.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. - Performs any and all duties as assigned by EVS Supervisor or Facilities Director.
- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the "mychoice" program.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.- Utilizes telemarketing, correspondence, referrals, email, and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.- Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals.- Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for various levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
- Responsible for fostering a fun environment, for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Identify and develop personal relationships with new and first time guests- Provide personal service to assigned ViP players, issuing complementaries based on player ratings as needed- Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events- Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters- Promote casino events via telemarketing and other communication- Communicate constantly with casino operations and other team members- Maintain compliance with the Gaming Board Rules, Standards and the company's System of internal Controls and Sarbanes-Oxley requirements and work within the guidelines established by the company
- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the Marquee Rewards program.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Identifies and develops personal relationships with new and first time guests.- Provides personal service to assigned ViP players, issuing complimentaries based on player ratings as needed.- Contacts guests personally and/or sends correspondence to invite them to enjoy amenities and/or to special events.- Hosts outside entertainment for our guests, such as professional sporting events, dinners, and theaters.- Promotes casino events via telemarketing and other communication.- Communicates constantly with Casino Operations and other team members.- Follows all safety rules.- Adheres to departmental quality standards.- Maintains compliance with the Missouri Gaming Commission rules and standards, the company's internal Controls, and Sarbanes-Oxley requirements.- Works within the guidelines established by the company.- Other duties as assigned.
Vietnamese Language Proficiency Required- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business. - Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Proactively seeks out new business with targeted Asian Players, introducing the benefits of and soliciting enrollment for the mychoice program. - Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well during special events. - Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business.- Achieves departmental sales and growth goals.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager and sets quarterly goals. - Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Responsible for developing and maintaining valuable relationships with the Asian Market players, specifically from the Chinese Market, with priority concentration in driving revenue while marketing our gaming product and bringing in new higher-valued Asian clientele. - Provide stellar customer service while developing and maintaining current Asian Market player relationships. - identify and develop professional relationships with new and first-time Asian Market guests. - To have the ability to learn and manage Asian Market guest tours of our facilities and furthering Asian guest education of the mychoice program benefits. - Assist in addressing and translation of guest issues, conflicts or complaints on behalf of the Company in a fair and equitable manner. - Attract and manage Asian customers through weekly telemarketing and in-person contacts on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and special requests. - Properly administer and account for comps using sound discretion for the purpose of increasing gaming and generating revenue. - Highly knowledgeable of Credit procedures, if applicable. Encourage the use of Credit and may assist in the extend of line of Credit when appropriate and permissible by state regulatory law. - Responsible for the development and assisting in operation of events or promotions, gaming and non-gaming, for the purpose of increasing and generating revenue, for Asian Market players. - Required to spend time in developing loyalty with Asian Market guests through having meals together and at other events and/or activities on-site or off-site. - Must be responsible for promoting a positive influence in the local, relatable community and participating in company-sponsored events. - Required to be present at relatable off-property events in the community including but not limited to golfing events; trade shows; store openings and dinner parties. - Must be able to travel in the metro Kansas City area and other Penn National Gaming properties throughout the United States at least once per quarter.- Be present at all outlets especially the Casino floor or areas where guests are present in a quantity of sufficient time to provide quality service. - Analyze data as needed for determination of “high end” players and be able to use Tableau and other casino programs to determine value of players in order to issue discretionary comps, hotel reservations or others based off of guest’s gaming activities. - Maintain relationships with valued guests through professional, telephone, email, direct mail and in person. - Ensure ability to meet given goals and milestones each quarter. - Review and manage dormant accounts. Compile data reports as needed to efficiently administer host activities. Make sound decisions regarding what segment of players should be included in hosted activities for the purpose of increasing gaming and generating revenue. - Maintain the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc. - Address and manage complaints, grievances or concerns
- Primarily responsible for the administration of Casino Marketing - Exercise discretion and independent judgment within the Casino Host functions - Work independently on player development - Devote majority of time in the casino providing personalized service to the guests - identify and develop personal relationships with new and first time guests - Communicate constantly with Casino Game operations and other Casino Marketing cast members - Contact guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events - issue complementaries based on player ratings - Host outside entertainment for our guests, such as professional sporting events, dinners, and theaters - Promote casino marketing programs via telemarketing - Follow all safety rules - Adhere to departmental quality standards - Maintain compliance with the Gaming Board Rules, Standards and the company's System of internal Controls and Sarbanes-Oxley requirements - Work within the guidelines established by the company - Other duties as assigned
- The Engineer III performs journeyman to advanced level general maintenance, repairs, and support functions in the areas of general maintenance, plumbing, kitchen & refrigeration equipment, carpentry, HVAC and electrical devices.- Receives work assignments via HotSOS, executes assignments and completes work orders as directed.- Notifies Maintenance Supervisor or Manager concerning needs of major repairs or additions to lighting, heating, cooling, plumbing and equipment.
