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AMAMOS NUESTRO TRABAJO.PENN Entertainment / Ameristar Casino está buscando individuos entusiasmados y dedicados para unirse a nuestro equipo. Si estás interesado en la posición de Asistente de EVS, Encargado de lavandería de ropa, Asistente de Huéspedes / Limpieza Interna, Cocinero o Mayordomo. ¡Por Favor suba su resume ahora! Ameristar Casino Resort Spa le ofrece a sus Miembros de Equipo:  Contratando ahora candidatos de 18 años o más para todas las posiciones (excluyendo Servidor de Bebidas, Camarero de barra, Barback)- Bono de Retención de $1,500  ofrece para todos los puestos por hora recién contratado - ¡Aplique, Entrevista, y empieza antes del 31 de diciembre de 2023 y recibe $250 en su primer cheque! Después de 6 meses recibe $250 adicionalmente, recibe $1000 después de un año. (basado a la finalización de la fecha de aniversario del período de pago) - Paquete de Seguro de Beneficios de Salud efectivo desde el Día 1: Médica, Dental, Visión, Vida, y Discapacidad de corto-plazo para Miembros de Equipo de Tiempo Completo.- Membrecía gratis de Costco o Sam’s Club después de 90 días de trabajo.- Programa de bonificación por recomendación de $700 ($350 a los 90 días $350 a los 6 meses) - para los Miembros de Equipo que recomiendan a los solicitantes que se contratan ahora hasta el 31 de septiembre de 2023.- Descuento en Taquillas para el Autobús- Tiempo libre adicional no acumulado: solicite, entreviste y comience antes del 31 de septiembre de 2023 y comience con 80 horas para Tiempo Completo y 40 horas para Tiempo Parcial para uso inmediato (el pago de tiempo libre adicional no acumulado debe usarse dentro de un año a partir de la fecha de contratación/fecha de concesión)- Comida Caliente servida por el equipo de Liderazgo una vez al mes - Descuento de 20%  para Starbucks, Ara Spa, y toda la comida en el complejo.- 100% reembolso para el ”Colorado Gaming License” después de 90 días de empleo. - Descuentos de Hoteles disponibles para las 43 propiedades de PENN, más descuento en bienes y servicios (incluyendo mercancía de “Barstool”)- Programa de Educación de Reembolso y Programa Anual de Becas.- Oportunidades de desarrollo profesional.- Nosotros coordinaremos una llamada con un traductor para aprender más sobre el área de trabajo que más le interese.
Job ID
2023-114871
Starting Salary
USD $18.00/Hr.
Type
Regular Full-Time
Category
Facilities & Marine
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
AMAMOS NUESTRO TRABAJO.PENN Entertainment / Ameristar Casino está buscando individuos entusiasmados y dedicados para unirse a nuestro equipo. Si estás interesado en la posición de lava platos / Limpieza Interna de Cocina. ¡Por Favor suba su resume ahora! Ameristar Casino Resort Spa le ofrece a sus Miembros de Equipo:  Contratando ahora candidatos de 18 años o más para todas las posiciones (excluyendo Servidor de Bebidas, Camarero de barra, Barback)- Bono de Retención de $1,500  ofrece para todos los puestos por hora recién contratado - ¡Aplique, Entrevista, y empieza antes del 31 de diciembre de 2023 y recibe $250 en su primer cheque! Después de 6 meses recibe $250 adicionalmente, recibe $1000 después de un año. (basado a la finalización de la fecha de aniversario del período de pago) - Paquete de Seguro de Beneficios de Salud efectivo desde el Día 1: Médica, Dental, Visión, Vida, y Discapacidad de corto-plazo para Miembros de Equipo de Tiempo Completo.- Membrecía gratis de Costco o Sam’s Club después de 90 días de trabajo.- Programa de bonificación por recomendación de $700 ($350 a los 90 días $350 a los 6 meses) - para los Miembros de Equipo que recomiendan a los solicitantes que se contratan ahora hasta el 31 de deciembre de 2023.- Descuento en Taquillas para el Autobús- Tiempo libre adicional no acumulado: solicite, entreviste y comience antes del 31 de deciembre de 2023 y comience con 80 horas para Tiempo Completo y 40 horas para Tiempo Parcial para uso inmediato (el pago de tiempo libre adicional no acumulado debe usarse dentro de un año a partir de la fecha de contratación/fecha de concesión)- Comida Caliente servida por el equipo de Liderazgo una vez al mes - Descuento de 20%  para Starbucks, Ara Spa, y toda la comida en el complejo.- 100% reembolso para el ”Colorado Gaming License” después de 90 días de empleo. - Descuentos de Hoteles disponibles para las 43 propiedades de PENN, más descuento en bienes y servicios (incluyendo mercancía de “Barstool”)- Programa de Educación de Reembolso y Programa Anual de Becas.- Oportunidades de desarrollo profesional.- Nosotros coordinaremos una llamada con un traductor para aprender más sobre el área de trabajo que más le interese. 
Job ID
2023-114612
Starting Salary
USD $20.00/Hr.
Type
Regular Full-Time
Category
Food & Beverage
Property
Ameristar Casino Resort Spa Black Hawk
Job Locations
US-CO-Black Hawk
The Account Manager maintains and expands relationships with strategically important customers, creates and executes marketing campaigns, and adds new locations through sales and poaching. Assigned to all or part of a regional route of VGT locations, the Sales and Marketing Account Manager is responsible for maintaining an ongoing relationship with the location owners, acquire renewal agreements from the locations and prevent closures if possible. The Sales and Marketing Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. ESSENTIAL RESPONSIBILITIES - Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Remain in control of all sales situations, displaying firmness and precision in decision-making
Job ID
2024-115135
Type
Regular Full-Time
Category
Accounting & Finance
Property
Prairie State Gaming
Job Locations
US-IL-Chicago
The Account Manager maintains and expands relationships with strategically important customers, creates and executes marketing campaigns, and adds new locations through sales and poaching. Assigned to all or part of a regional route of VGT locations, the Sales and Marketing Account Manager is responsible for maintaining an ongoing relationship with the location owners, acquire renewal agreements from the locations and prevent closures if possible. The Sales and Marketing Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. ESSENTIAL RESPONSIBILITIES - Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Remain in control of all sales situations, displaying firmness and precision in decision-making
Job ID
2023-113634
Type
Regular Full-Time
Category
Sales
Property
Prairie State Gaming
Job Locations
US-IL-Springfield
- Responsible for overall daily management of the Revenue Audit department.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Assists with monitoring and assessing accounting functions including but not limited to, payroll, accounts payable, inventory control, recording of revenue and expenses, balance sheet reconciliations, fixed asset activity, etc. - Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Monitors compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws.- Assists in development and implementation of procedural policies for audits, make corrections or revisions as needed, and cooperate with internal and external auditors as needed.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Assists in the month-end General Ledger close process to ensure financial statements are accurate and thorough.- Creates standard operating procedures and makes improvements for suggestions as needed.- Provides professional representation at internal and external meetings and events.- Produces monthly, quarterly, and annual ad hoc financial reports.- Supports Finance Director with special projects and workflow process improvements.- Maintains organized set of detailed records and files to document financial transactions.- Assists in the management of capital expenditures for small- and large-scale projects.- Compiles composite reports from individual reports of subordinates required by management or government agencies.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES                                                    This job will have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2023-113243
Type
Regular Full-Time
Category
Accounting & Finance
Property
Argosy Casino Alton
Job Locations
US-IL-Alton
This position is remote. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for responding to supplier inquiries and providing effective customer service. Also provide root cause analysis on the issues to solve the problems going forward- Research supplier claims and provide feedback on status and actions needed to resolve issues- Execute the daily interface upload reconciliations as defined. Identify common trends for exceptions and recommend solutions - In some cases, manage the daily flow of invoice thru the symbeo ODC. Solve exceptions and perform trend analysis to drive down those exceptions going forward- Reconcile complicated statements using v lookup tools. Work with assigned suppliers to resolve open statement issues and root cause analysis to prevent issues going forward- Responsible for executing controls around daily payment processing. Deal with urgent property requests and identify trends causing urgent requests- In some cases, execute the tasks of the vendor maintenance functions. Provide strong controls in decision making on the setup and maintenance of supplier in accordance with our registration policies.- In some cases. Work with third party use tax auditor to review spend calculate use tax and confirm accuracy. Identify suppliers not handling sales tax correctly - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Maintains strict confidentiality in all departmental and company matters.- Monitors compliance to key overall AP department performance measures. Offers feedback and implements recommended changes to improve processes.- Maintains strong supplier relations in the areas to which you are assigned.- Other special projects as assigned
Job ID
2024-115335
Starting Salary
USD $24.00/Hr.
Type
Regular Full-Time
Category
Accounting & Finance
Property
Remote
Job Locations
US-PA-Wyomissing
- Clasifica, cuenta, dobla, marca o lleva la ropa de cama y hace las camas. - Repone suministros como vasos, ropa de cama, artículos diversos y otros artículos.- Revisa, envuelve y presta asistencia personal a los clientes. - Mueve muebles (cuelga, cortinas) y enrolla alfombras. - Limpia alfombras, moquetas, muebles tapizados y cortinas. - Quita el polvo de los muebles, lava las paredes, el techo y la carpintería. - Lava ventanas, paneles de puertas y alféizares. - Vacía papeleras y vacía y limpia ceniceros. - Transporta los desechos y la basura al área de eliminación. - Repone los suministros de baño. - Limpia el área del vestíbulo, los escalones y las áreas públicas principales cuando sea necesario o a pedido. - Responsable de obtener los suministros de limpieza necesarios para los departamentos, compañeros de trabajo y clientes según lo solicitado. - Limpia las áreas de los empleados (es decir, la sala de descanso, las oficinas administrativas y los vestuarios). - Responde a las llamadas por problemas de limpieza: vidrios rotos, derrames, atascos en los inodoros, etc. - Lava con champú las alfombras, friega los escalones y quita y encera los pisos de baldosas. - Proporciona una comunicación positiva y utiliza las habilidades de capacitación de la alfombra roja con cada cliente y compañero de trabajo. Realiza sus tareas de manera segura; Informa cualquier peligro potencial de seguridad al personal de administración. - Realiza cualquier tarea de trabajo razonable y asignada temporalmente fuera de la descripción del puesto de trabajo, cuando, a juicio de la Compañía, esas tareas sean necesarias en interés de la eficiencia, la productividad o el servicio al cliente.
Job ID
2023-112719
Type
Regular Full-Time
Category
Hotel Operations & Retail
Property
Hollywood Casino Lawrenceburg
Job Locations
US-IN-Lawrenceburg
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for announcing gaming floor promotions such as drawings & giveaways, Player Development events as well as other critical public casino functions as needed.- Ability to speak clear and concise while using a microphone.- Must be able to announce in front of large crowds.- Use of computer to redeem gifts for our guests. - Ability to use a “cutting tool” provided by the company to open large amounts of boxes each gift day.- Ability to lift up to 20 pounds on an ongoing basis during the gift day. - Safety awareness is paramount by assisting to keep areas clean of debris and clutter. Also by adhering to basic rules of safety when lifting and when using company equipment. - Ability to present Forbes 5 star guest service and interactions with both guests and other team members while working in a fast-paced environment.- Ability to stand on feet for the duration of an up to 8-hour shift.- Move boxes from one location to another by carrying, use of a hand truck or cart throughout the shift - After on the job training, assist at events such as Bingo, Concerts and Tournaments. - Set-up of event areas prior to and at the end of the Concert, Bingo or tournament (could include tablecloths, chairs, cushions, etc.) - Assist with ticket “Will Call” and ticket distribution. - Assist with “ushering” guests to their seats and provide information to concert guests. - Provide basic administrative assistance when asked. - Must be able to work in inclement weather. - Must be available to work both early and late shifts Monday thru Sunday. - Must work a minimum of 5 shifts per month is required. 3 or more shifts worked must be late shift.  - Must have ability to access schedule online. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Keeps work area clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Maintains strict confidentiality in all departmental and company matters. 
Job ID
2024-116369
Type
Regular Part-Time
Category
Marketing & Entertainment
Property
M Resort
Job Locations
US-NV-Henderson
- Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.- Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.- Proactively seeks out new business in the Asian Market, introducing the benefits of and soliciting enrollment for the Penn Play Rewards program.- Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.- Achieves departmental sales and growth goals.- Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.- Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.- Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.- Develops in-house invitation lists for special events and other significant hosting events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.- Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager/Director and sets quarterly goals.- Develops and maintains technical skills to maximize use of patron data systems.- Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.- Monitors patron activity and profitability of all assigned players.- Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.- Provides assistance at special events as needed.- Provides professional representation on behalf of the Company at internal and external meetings and events.- Ensures interactions with internal and external guests follow the guidelines of customer service program.- Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.- Adheres to all Corporate and local policies, procedures, and operating guidelines.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Job ID
2023-109194
Type
Regular Full-Time
Category
Marketing & Entertainment
Property
Hollywood Casino at Columbus
Job Locations
US-OH-Columbus
- Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, and for being able to answer general questions regarding the property.- If working with the public anticipate the guests’ needs and respond appropriately with a sense of urgency.- Read food orders from computer printouts, and prepare food items, according to established menu plans.- Prepare all food items according to standard recipes and menu to ensure consistency of products to the guests.- Wash, slice, peel and/or cut various foods to prepare for cooking or serving.- Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling or piercing them with utensils.- Ensure work procedures, quality standards and menu specifications are adhered to.- In an open kitchen, guest interaction is a must. Engage the guest each time they come to your area. Explain product, ask questions and build positive relationships with the guests.- Coordinate and communicate on orders with dining room staff.- Prepare all food items accurately in a timely manner.- Complete all assigned prep items as written on prep sheet.- Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.- Observe and enforce Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment. Responsible of having a full knowledge of the MSDS program.- Consistent attendance at company/restaurant training programs as they are scheduled.- Complete opening, closing and other side duties as assigned by the supervisors.- Be in constant communication with Cook, Lead Cook and Sous Chefs.- Pass all tests given including the training in order to retain the knowledge needed to be an effective team member.- Maintain a well-groomed, neat and clean appearance.- Possess the ability to work harmoniously with coworkers.- Possess the ability to work harmoniously with coworkers.- Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.- Perform all duties as assigned by management.
Job ID
2024-115154
Type
Regular Full-Time
Category
Food & Beverage
Property
L' Auberge Casino Hotel Baton Rouge
Job Locations
US-LA-Baton Rouge
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Assistant Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory on designated shift. - Assist Food & Beverage Outlet Assistant Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-115564
Type
Regular Full-Time
Category
Food & Beverage
Property
Hollywood Casino Gulf Coast
Job Locations
US-MS-Bay St Louis
ESSENTIAL RESPONSIBILITIES:- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Provides direction for Hotel/Reservations supervisory staff.- Addresses and manages complaints, grievances or concerns from team members.- Responsible for supervising and managing staff for the Front Desk and Reservations. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   - Responsible for management of daily arrivals and departures in reservation system.- Answers inquiries pertaining to hotel policies and services and resolve occupants’ complaints while supporting all customer service programs.- Responsible for posting charges, and settling of folios for individuals and groups, if applicable.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIES:This job has supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
Job ID
2023-113871
Type
Regular Full-Time
Category
Hotel Operations & Retail
Property
Hollywood Casino Lawrenceburg
Job Locations
US-IN-Lawrenceburg
- Determines equipment and supplies necessary for the execution of Entertainment and Audio/Visual activities. Ensures timely procurement of required equipment and maintains par inventory.- Supports department leadership in communication and building relationships with entertainment agencies, producers, and production vendors in order to ensure mutual understanding of the facility and goals for the event, including contract review and execution. - Works with vendors to collect quotes; negotiates and purchases/rents equipment; requests recommendations on production needs to ensure proper execution of events.- Supervises and/or operates sound, lighting, and video equipment for all entertainment programs for the property.- Maintains electronic calendar for events and meetings; promptly notifies management of upcoming events that will require extra equipment.- Supervises and/or performs preventative maintenance of equipment and ensures the equipment is in good working order; adjusts and repairs equipment; logs repairs with proper documentation and notifies management when correction of major malfunctions is necessary, as well as the cost and timeline for repairs to take place.- Supervises and/or installs and properly supports a variety of AV components including but not limited to video displays, projectors, screens, and speakers.- Actively seeks and enthusiastically supports to improve the Audio / Visual experience of the guests, prioritizing the messages that drive the performance metrics of the company- Assists department leadership in coordination of all property communication effectiveness, environment audio/visual experience and entertainment.- Schedules and maintains appropriate messaging, appropriate music selection and audio levels across the property.- Proactively suggests, supports and produces any audio/visual assets used for internal communication, on-property communication, external media channels or at sister properties.- Willing to travel, with department leadership authorization, to support any production of audio/visual assets required for communication- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.- Trains, motivates, and supervises all AV staff; ensures all have the knowledge and necessary resources to perform their duties effectively.- Oversees and directs staff in coordination with related departments in order to facilitate planning for meeting and sales events, promotions, and special event programs.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
Job ID
2024-115145
Type
Regular Full-Time
Category
Marketing & Entertainment
Property
Hollywood Casino at The Meadows
Job Locations
US-PA-Washington
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Assists in managing all marketing support services to include advertising, public relations, and internal department requests. Responsible for press releases and media correspondence in relation to marketing programs or property advertising.- Maintains relationships with outside vendors to ensure timely, accurate, and cost effective production campaigns.- Assists in managing all property Promotions to include slot tournaments, brand promotions and VIP events. Executes and enforces strategic plans and calendar for promotions and host goals. Assists in oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.- Assists in managing and oversight of the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Assists in managing overall brand on social media and create on line marketing strategies.- Assists in planning and organizing the regularly scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
Job ID
2024-116331
Type
Regular Full-Time
Category
Marketing & Entertainment
Property
Hollywood Gaming at Dayton Raceway
Job Locations
US-OH-Dayton
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures efficiency of Slot machines and related gaming equipment during assigned shift. - Ensures customer service meets established standards. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures. - Assists with service light calls in accordance with established procedures. - Notifies Slot Technicians if any technical issues arise. - Reports customer concerns to manager. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2023-109868
Type
Regular Full-Time
Category
Casino Operations
Property
L' Auberge Casino Hotel Baton Rouge
Job Locations
US-LA-Baton Rouge
- Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsible for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily Slot operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-115219
Type
Regular Full-Time
Category
Casino Operations
Property
Hollywood Casino at Columbus
Job Locations
US-OH-Columbus
- Responsible for loading race horses in the starting gate before post time and serving as back-up for the Head Starter by performing the following duties in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.  - Serve as a right hand for the Head Starter. -  Maintain a log of all horses that come to the gate during training hours. - Log how the horse is handled while being loaded in the starting gate. This is called putting "Marks" on the horse. - The Starter is assigned a horse to handle. They must load the horse to the best of their ability with the information given.  - Report any problems with the horses or the gate to the Head Starter. - Handle race horses and load into the starting gate. - Responsible for maintenance of the starting gate such as washing gate to keep it clean. - inspect batteries for any problems. - Set numbers on top of the starting gate, making sure that the number on the stall matches the number assigned to the horse being loaded into the gate. - Morning work consists of schooling horses or breaking these horses from the gate. Once a new horse is ready, the Asst. Starter sends them to the Head Starter for an application for an OK card. - Have the trainer bring the horse to the gate in the mornings, continually, until the Head Starter feels the horse has overcome the problem and is taken off the Head Starter's list. - Also, working with horses that have some problems while trying to load them into the gate. - Must carry out all duties assigned by the Head Starter.- Seasonal Time-Frame Off - end of March, whole month of April.
Job ID
2024-115872
Type
Regular Part-Time
Category
Racing Operations
Property
Hollywood Casino at Penn National Race Course
Job Locations
US-PA-Grantville
- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Service to all guests and team members.- Perform the duties of a Surveillance Agent when needed.- Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.- Establish and maintains training and development procedures to ensure superior customer service standards are achieved.- Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.- Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.- Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.- Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.- Develop and maintain communications with law enforcement agencies and surveillance personnel of other casinos.- Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.- Ensure that proper procedures for Slots, Cashiers, drops, etc. are adhered to.- Conduct investigations as required.- Provide work direction and supervision to team members.- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Develop, maintain and manage training programs.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of materials, supplies, or tools to be used.- Supervise and manage attendance and time records of team members.- Protect and preserve assets of the company.- Meet grooming and appearance requirements.- Perform other related and compatible duties as assigned.
Job ID
2024-115275
Type
Regular Full-Time
Category
Security/Surveillance/EMT
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville
Your daily responsibilities include:- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Service to all guests and team members.- Perform the duties of a Surveillance Agent when needed.- Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.- Establish and maintains training and development procedures to ensure superior customer service standards are achieved.- Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.- Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.- Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.- Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.- Develop and maintain communications with law enforcement agencies and surveillance personnel of other casinos.- Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.- Ensure that proper procedures for Slots, Cashiers, drops, etc. are adhered to.- Conduct investigations as required.- Provide work direction and supervision to team members.- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Develop, maintain and manage training programs.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of materials, supplies, or tools to be used.- Supervise and manage attendance and time records of team members.- Protect and preserve assets of the company.- Meet grooming and appearance requirements.- Perform other related and compatible duties as assigned.
Job ID
2023-112883
Type
Regular Full-Time
Category
Security/Surveillance/EMT
Property
Plainridge Park Casino
Job Locations
US-MA-Plainville
SUMMARY:The AV and Entertainment Manager is responsible for company assets within the Audio-Visual and Entertainment department. Coordinate and be the point person for all group sales events, including conventions, weddings, and non-profit gala’s audio-visual requirements are properly planned, executed and maintained. Lead the team in execution of all Event Center concerts. Oversees the entire scope of AV and Entertainment for the entire property with a heavy emphasis on group sales events, including but not limited to client communication, planning, and day of operation. Lead the AV team including direct supervision over the Assistant Entertainment Manager ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for the entire Company:- The AV and Entertainment Manager will work with the Group Sales department to execute internal and external meetings, conventions, weddings and non-profit events.- Assist in the development of design and production specifications of all group sales events to ensure that a production schedule is maintained and secured.- Responsible for managing the day-to-day aspects of the AV department.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Ensures that the department adheres to proper uniform standards based on the event.- In coordination with the Corporate Entertainment team, execute all Event Center concerts including necessary planning, contract negotiation, staffing, box office management and concert execution.- In coordination with the Director of Marketing, ensure that all property entertainment is planned timely and executed including but not limited to weekly entertainment bookings, Marketing events, and annual celebrations.- Oversee operation and maintenance of systems in the event center as needed.- Oversee operation and maintenance of casino av systems.- The AV and Entertainment Manager will coordinate with other departments and internal/external guests to ensure all AV needs are met and events occur without incident. (Provide logistics for events)- Ensure technical support for AV hardware, control systems, and signal issues to both AV and non-AV team members throughout our property.- Specify equipment needs for AV programs and events of various sizes.- When possible, repair equipment power supplies, circuits, consoles, etc… in house to save on costs. - Ensure that there is a delegate at all BEO meetings and when possible, attend the meetings.
Job ID
2024-115698
Type
Regular Full-Time
Category
Marketing & Entertainment
Property
River City Casino & Hotel
Job Locations
US-MO-St. Louis

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