AMAMOS NUESTRO TRABAJO.Penn Entertainment / Ameristar Casino está buscando individuos entusiasmados y dedicados para unirse a nuestro equipo. Si estás interesado en la posición de Asistente de EVS, Encargado de lavandería de ropa, Asistente de Huéspedes / Limpieza Interna, Cocinero o Mayordomo. ¡Por Favor suba su resume ahora! Ameristar Casino Resort Spa le ofrece a sus Miembros de Equipo: Contratando ahora candidatos de 18 años o más para todas las posiciones (excluyendo Servidor de Bebidas, Camarero de barra, Barback)- Bono de Retención de $1,500 ofrece para todos los puestos por hora recién contratado - ¡Aplique, Entrevista, y empieza antes del 31 de diciembre de 2023 y recibe $250 en su primer cheque! Después de 6 meses recibe $250 adicionalmente, recibe $1000 después de un año. (basado a la finalización de la fecha de aniversario del período de pago) - Paquete de Seguro de Beneficios de Salud efectivo desde el Día 1: Médica, Dental, Visión, Vida, y Discapacidad de corto-plazo para Miembros de Equipo de Tiempo Completo.- Membrecía gratis de Costco o Sam’s Club después de 90 días de trabajo.- Programa de bonificación por recomendación de $700 ($350 a los 90 días $350 a los 6 meses) - para los Miembros de Equipo que recomiendan a los solicitantes que se contratan ahora hasta el 31 de septiembre de 2023.- Descuento en Taquillas para el Autobús- Tiempo libre adicional no acumulado: solicite, entreviste y comience antes del 31 de septiembre de 2023 y comience con 80 horas para Tiempo Completo y 40 horas para Tiempo Parcial para uso inmediato (el pago de tiempo libre adicional no acumulado debe usarse dentro de un año a partir de la fecha de contratación/fecha de concesión)- Comida Caliente servida por el equipo de Liderazgo una vez al mes - Descuento de 20% para Starbucks, Ara Spa, y toda la comida en el complejo.- 100% reembolso para el ”Colorado Gaming License” después de 90 días de empleo. - Descuentos de Hoteles disponibles para las 43 propiedades de PENN, más descuento en bienes y servicios (incluyendo mercancía de “Barstool”)- Programa de Educación de Reembolso y Programa Anual de Becas.- Oportunidades de desarrollo profesional.Nosotros coordinaremos una llamada con un traductor para aprender más sobre el área de trabajo que más le interese.
The Account Manager maintains and expands relationships with strategically important customers, creates and executes marketing campaigns, and adds new locations through sales and poaching. Assigned to all or part of a regional route of VGT locations, the Sales and Marketing Account Manager is responsible for maintaining an ongoing relationship with the location owners, acquire renewal agreements from the locations and prevent closures if possible. The Sales and Marketing Account Manager represents the entire range of company products and services to assigned customers, while leading the customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company. ESSENTIAL RESPONSIBILITIES - Establishes productive, professional relationships with key personnel in assigned customer accounts- Generates marketing strategies for assigned customers and assists with campaign production and execution- Meets assigned targets for profitable revenue volume and strategic objectives in assigned accounts- Works with customers and in-house design team to redesign gaming areas to have a custom theme and brand- Promotes new gaming area and brand accordingly- Cold calls on potential new locations. Schedules face to face meetings to close deals and add customers to route of locations- Achieves assigned revenue quotas in designated key accounts- Meets assigned expectations for profitability- Achieves key customer objectives defined by company management- Completes key customer account plans that meet company standards- Completes required training and development objectives within the assigned time frame- Closely coordinates company executive involvement with customer management- Handle client concerns and objections in a fashion that improves client rapport and generates positive results.- Remain in control of all sales situations, displaying firmness and precision in decision-making
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following and other duties may be assigned as necessary: - Prepares month-end bank reconciliations. - Prepares month-end account reconciliations. - Prepares state and county taxes and licenses. - Records monthly intercompany entries. - Records recurring standard monthly journal entries. - Records cash transfer/wire journal entries. - Assists in preparation of supporting schedules for SEC filings. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibilityand reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for overall daily management of the Revenue Audit department.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Assists with monitoring and assessing accounting functions including but not limited to, payroll, accounts payable, inventory control, recording of revenue and expenses, balance sheet reconciliations, fixed asset activity, etc. - Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Monitors compliance of revenue activities on the property via the exception process to ensure that all relative documentation is completed in compliance with all applicable laws.- Assists in development and implementation of procedural policies for audits, make corrections or revisions as needed, and cooperate with internal and external auditors as needed.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Assists in the month-end General Ledger close process to ensure financial statements are accurate and thorough.- Creates standard operating procedures and makes improvements for suggestions as needed.- Provides professional representation at internal and external meetings and events.- Produces monthly, quarterly, and annual ad hoc financial reports.- Supports Finance Director with special projects and workflow process improvements.- Maintains organized set of detailed records and files to document financial transactions.- Assists in the management of capital expenditures for small- and large-scale projects.- Compiles composite reports from individual reports of subordinates required by management or government agencies.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job will have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
*REMOTE POSITION. URGENTLY HIRING* - This position is remote.- Research supplier claims and provide feedback on status and actions needed to resolve issues- Reconcile noncomplex supplier statements. Work with suppliers to resolve the issues - Follow-up on debit balances with specific suppliers as assigned- Resolve open aged RNI as assigned - Assist in auditing invoice batches prior to posting- Successfully match and apply all property direct debit payments- Support data entry needs to corporate and Retail - Execute maintenance to oracle invoices as assigned - Is come cases perform the tasks within AR to support billing, claims, payment posting, reconciliations.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Maintains strict confidentiality in all departmental and company matters.- Liaison with property Finance team on AP issues and opportunities- Monitors compliance to key overall AP department performance measures. Offers feedback and implements recommended changes to improve processes.- Maintains strong supplier relations in the areas to which you are assigned.- Other special projects as assigned
Walk into Your Winter Wonder Job! We will be hosting a series of Hiring Events for the following days: Friday, November 10thFriday, November 17thFriday, December 1stFriday, December 8th Times: 10a-3pmLocation: Human Resources Office, 1st floor of the Pavilion Grab some hot cocoa and join us as we speak about opportunities within our teams To register for this event, please apply in order to reserve your spot. We look forward to seeing you! To contact us: (812)-539-8350 // (812)539-8364
- Clasifica, cuenta, dobla, marca o lleva la ropa de cama y hace las camas. - Repone suministros como vasos, ropa de cama, artículos diversos y otros artículos.- Revisa, envuelve y presta asistencia personal a los clientes. - Mueve muebles (cuelga, cortinas) y enrolla alfombras. - Limpia alfombras, moquetas, muebles tapizados y cortinas. - Quita el polvo de los muebles, lava las paredes, el techo y la carpintería. - Lava ventanas, paneles de puertas y alféizares. - Vacía papeleras y vacía y limpia ceniceros. - Transporta los desechos y la basura al área de eliminación. - Repone los suministros de baño. - Limpia el área del vestíbulo, los escalones y las áreas públicas principales cuando sea necesario o a pedido. - Responsable de obtener los suministros de limpieza necesarios para los departamentos, compañeros de trabajo y clientes según lo solicitado. - Limpia las áreas de los empleados (es decir, la sala de descanso, las oficinas administrativas y los vestuarios). - Responde a las llamadas por problemas de limpieza: vidrios rotos, derrames, atascos en los inodoros, etc. - Lava con champú las alfombras, friega los escalones y quita y encera los pisos de baldosas. - Proporciona una comunicación positiva y utiliza las habilidades de capacitación de la alfombra roja con cada cliente y compañero de trabajo. Realiza sus tareas de manera segura; Informa cualquier peligro potencial de seguridad al personal de administración. - Realiza cualquier tarea de trabajo razonable y asignada temporalmente fuera de la descripción del puesto de trabajo, cuando, a juicio de la Compañía, esas tareas sean necesarias en interés de la eficiencia, la productividad o el servicio al cliente.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Cleans slot machines, ash trays, trash cans, restrooms, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas.- Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur.- Cleans up any biohazardous materials according to established guidelines.- Removes trash from trash containers and places into the dumpsters.- Familiar with the proper use of cleaning solutions and equipment.- Replaces toilet tissue and refills paper towel dispensers.- Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates.- Cleans all escalators and elevators.- Removes glasses, cups, paper, and debris from all assigned areas, per procedure.
- This position is responsible for supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answers phone calls and proactively assists customers (internal and external) with their concerns- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Accurately completes paperwork referring to lost or stolen patron articles.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Ability to make player card
As a Sous Chef of Asian Cuisine, you will:Shift: 1:00PM to 2:00AM (13-Hour Shift)- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities, and facilities.- Administers all aspects of food preparation, ensuring kitchen is clean, well stocked, and problem-free.- Recommends changes on all standard menus and consistently strives through menu planning to improve food costs, volume, quality, attractiveness, and efficient preparation of all food-related items.- Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian, and prep when needed.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Supports safety and accident prevention programs (knife handling, proper lifting).- Responsible for monitoring/implementation of garbage separation and disposal as per standards.- Responsible for coordinating work flow during shift to meet business demands and ensure customer satisfaction.- Responsible for visibility to customer, soliciting/requesting feedback on food quality, and responding to guest concerns appropriately and professionally to resolve any issues.- Responsible for development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions.- Presents oneself as a Credit to company and encourages others to do the same.- Performs all other related and compatible duties as assigned.
· Develops relationship with players to grow customer base and increase Company revenues by assuring customer retention and repeat business.· Attracts and manages customers in the Asian Market through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests.· Proactively seeks out new business in the Asian Market, introducing the benefits of and soliciting enrollment for the Penn Play Rewards program.· Utilizes telemarketing, correspondence, referrals, email and events to solicit and grow existing business mainly for the Asian Market.· Achieves departmental sales and growth goals.· Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.· Resolves guest opportunities, conflicts, and complaints on behalf of the Company in a fair and equitable manner.· Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability and customer profitability.· Develops in-house invitation lists for special events and other significant hosting events.· Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.· Attends and aids in the coordination of special events.· Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow hosts.· Utilizes Sales Force (CMS) tracking for all player contacts, profile preferences, and tasks. Completes all Sales Force task requirements in a timely manner. Reviews all monthly metrics with Manager/Director and sets quarterly goals.· Develops and maintains technical skills to maximize use of patron data systems.· Establishes a direct line of communication with all service departments for the purpose of caring for variety levels of players.· Monitors patron activity and profitability of all assigned players.· Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.· Provides assistance at special events as needed.· Provides professional representation on behalf of the Company at internal and external meetings and events.· Ensures interactions with internal and external guests follow the guidelines of customer service program.· Highly knowledgeable of credit procedures, if applicable. Encourages the use of credit and may extend lines of credit when appropriate and permissible by state regulatory law.· Adheres to all Corporate and local policies, procedures, and operating guidelines.· Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
ESSENTIAL RESPONSIBILITIES:- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Provides direction for Hotel/Reservations supervisory staff.- Addresses and manages complaints, grievances or concerns from team members.- Responsible for supervising and managing staff for the Front Desk and Reservations. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for management of daily arrivals and departures in reservation system.- Answers inquiries pertaining to hotel policies and services and resolve occupants’ complaints while supporting all customer service programs.- Responsible for posting charges, and settling of folios for individuals and groups, if applicable.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.- Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIES:This job has supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
- Responsible for assisting in overseeing the property operations including omnichannel acquisition, traditional/digital advertising, promotions/events, social media, entertainment/AV and public relations with community outreach. - Works with the Director Marketing to develops innovative strategic plans to increase customer acquisition, maintain retention and generate revenue from all omnichannels including Casino, iGaming, Social Gaming and Barstool Sports.- Responsible for directing the overall operations and staff of the omnichannel acquisition strategy, including the App Activation Ambassadors. - Assists in developing, implementing and managing operational goals and monitors achievements of performance and revenue goals as it relates to the mychoice loyalty program and all associated channels: Casino, Social Gaming, iGaming and Barstool Sports.- Assist with developing and executing the omnichannel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Develop KPI’s for tracking and managing strategies and goals.- Develops and executes the omni channel loyalty marketing strategic plans to optimize acquisition, retention, revenue growth, penetration rates and market share.- Responsible for supervising and managing staff in the following areas of the Marketing Department: acquisition, promotions, special events, etc).- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters- Assists in managing all marketing support services to include advertising, public relations, and internal department requests. Responsible for press releases and media correspondence in relation to marketing programs or property advertising.- Maintains relationships with outside vendors to ensure timely, accurate, and cost effective production campaigns.- Assists in managing all property Promotions to include slot tournaments, brand promotions and VIP events. Executes and enforces strategic plans and calendar for promotions and host goals. Assists in oversight of media used to communicate current and upcoming promotional efforts for the guests, team members, and regulatory agencies.- Assists in managing and oversight of the marketing efforts for all communication efforts for the company in the social media sphere, with a consistent and appropriate voice. Monitors social media and web for opportunities to engage in active and relevant conversations about the property. Assists in managing overall brand on social media and create on line marketing strategies.- Assists in planning and organizing the regularly scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.- Creates and manages direct mail production schedule and calendar. Works with outside vendors and centralized database team for the timely execution of all campaigns.- Develops, implements, executes & analyzes strategies for direct marketing campaigns.- Works with creative team to produce direct marketing collateral.- Responsible for securing all regulatory approvals for all direct marketing campaigns.- Responsible for the property-wide communication of all direct marketing campaigns.- Works with Director of Casino Marketing for Host List evaluation & development, Event/Task management and other analytical needs.- Works closely with the Promotions Team on the creation and execution of all MGT campaigns.- Creates Pre & Post campaign proformas for all Marketing campaigns.- Manages database marketing budget for Promo Play & campaign execution.SUPERVISORY RESPONSIBILITIES:- This position may or may not have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
The following and other duties may be assigned as necessary: - Manages the Player Development program, which includes, but is not limited to: departmental policies, codes, reports, establishing goals and expectations, tools and accountability - Develops relationships with coded players, as well as potential top players to ensure the highest level of guest satisfaction. - Manage the host contact-management tool - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports and administers operational goals and monitors achievements of performance and profit objectives. - Writes, coordinates and executes all retail promotions, direct mail promotions, and special events to target retail and database customers. - Submits promotions to NMGC in a timely manner. - Coordinate internal support related to each special event, promotion, or entertainment for all appropriate departments. - Support the efforts and projects of the VP of Marketing and/or Assistant Director of Marketing as requested. - Coordinate and track, as needed, groups responding to special and VIP party events. - Direct and train event staff to include coordination between departments and training on event specifics. - Coordinate marketing support services to include advertising, public relations, and internal departments. - Coordinate internal support related to each special event, promotion, or entertainment for all appropriate departments. - Organize and maintain files of all Marketing Programs to include artwork, analysis, and rules. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
$2500 Sign-on Bonus- Responsible for supervising staff and the overall daily management of a designated pit or shift, as assigned, in the Table Games Department. Provides oversight for all games, game protection, and overall operation of the table games in their assigned pit or during their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with leadership any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to leadership.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily table games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix. - May fulfill the regulatory required duties of Casino Operations Assistant Shift Manager. - Performs the regulatory required duties of boxperson on an assigned shift as needed. When assigned these duties, the employee will not have responsibilities for supervision of table games or pits.
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. Provides oversight for all games, game protection, and overall operation of the table games on their assigned shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures enforcement of games procedures and policies as outlined in company and department manuals and inaccordance with Internal Controls. Monitors for compliance. - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment. - Verifies table inventories and effectively manages table limits. - Effectively handles customer concerns and requests. - Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily Table Games operations. - Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
This position is responsible for assisting in all operational processes as well as developing new business. The Assistant Route Manager will be expected to analyze information and set goals to improve business revenue. ESSENTIAL RESPONSIBILITIES - Monitoring revenue performance - Completing route documentation - Submitting Cash Order requests - Managing route team - Submit Payroll for all Route employees - Coordinating repairs - Responsible for serviceability of all company vehicles and equipment - Coordinating techs to be present for appointments with IGB - This position will supervise a route team of 3-10 team members depending upon route location and size
