ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide accurate and efficient dealing while following proper game procedures. - Perform accurate chip and cash transactions.- Observe or receive wagers from customers and take or pay the appropriate game outcomes.- Maintain game security and protect company assets at all times.- Assist customers in understanding the rules and ensure adherence to established policies and procedures.- Pay winning bets and collect losing bets.- Notify Table Games Leadership immediately of any irregularities or any customer requests which are outside of a Table Games Dealer's authority or knowledge.- Provide customers with information on how to play the game if requested.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES- Drive improved results through staff development and training programs. - Provide visible leadership in gaming operation areas.- Ensure compliance with Title 31 requirements and processes.- Responsible for the overall integrity of daily operations.- Present oneself as a credit to the Company and encourages others to do the same.- Maintain a strong working knowledge of all rules, regulations, procedures, and payouts of all games. Provide feedback as appropriate to Table Games Dealers regarding opportunities for skill development and professional advancement.- Supervise, coach, instruct and direct Table Games Dealers in proper procedures of all aspects of table games operations.- Handle player service issues as needed. - Protect the integrity of all table games.- Administer disciplinary or corrective action, and monitor post-disciplinary performance of team members.- Track patrons’ play. - Develop, implement, and present departmental training programs from time to time as assigned, including but not limited to, organizing and conducting instructional classes designed to develop professional dealing skills.- Recommend, schedule, and conduct training activities. - Protect and preserve the assets of the company.- Provide for the safety of team members including keeping areas clean and free of safety hazards, debris, and litter, and performing all job duties in a safe and responsible manner.- Meet property and department appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES- Protect company assets by observing the activities of employees and customers via surveillance cameras.- Review surveillance coverage on cases of patron/internal control disputes.- Complete daily activity report and note any pertinent facts. - Monitor recording equipment, and check equipment operation. - Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.- Meet department uniform, appearance and grooming requirements.- Keep work areas clean and free of safety hazards, debris and litter.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Perform other job related and compatible duties as assigned.

Weeks 1 & 2: INTRODUCTION TO TABLE GAMES AND BLACKJACK-Complete in two weeks (8 hours per day, 5 days per week) *Subject to availability-Complete in four weeks (4 hours per day, 5 days per week) This course begins with the general responsibilities of the dealer. Emphasis is placed on correct chip handling techniques, identifying the value of each color chip, learning to read the total value of a bet and pit procedures. Continued with the fundamentals of dealing Blackjack; card totaling, chip handling and cutting, card shuffling, and card placement.  Attention given to game and accounting procedures, accuracy, and speed. Week 3: NOVELTY GAMES-Complete in one week (8 hours per day, 5 days per week) *Subject to availability-Complete in two weeks (4 hours per day, 5 days per week) This course covers a grouping of games considered “secondary” / “carnival” / “novelty” games. The category of these games can be extensive; the current games included listed below.  You will learn the rules of play for each game, standard poker rankings, calculating payout odds, and more.- Three Card Poker- Four Card Poker- Let It Ride- Mississippi Stud- High Card Flush- Heads-Up Hold’em Poker- Ultimate Texas Hold'em PokerClasses are held at the BRCTC Gaming Careers Institute located at Hollywood Casino at Charles Town Races. Introduction to Table Games is a prerequisite before completing additional games.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows and ledges, restaurants, lighting, walls, counter tops, furniture, and any other decorative objects in the casino or common areas. - Vacuums carpet, sweeps and mops tile floors, and cleans any spills that occur. - Cleans up any biohazardous materials according to established guidelines. - Removes trash from trash containers and places into the dumpsters. - Familiar with the proper use of cleaning solutions and equipment. - Replaces toilet tissue and refills paper towel dispensers. - Cleans and polishes all furniture, marble, brass fixtures, brass floor plates, entrance door brass, and kick door brass plates. - Cleans all escalators and elevators. - Knows where all facilities in the casino are located. - Straightens chairs as needed. - Removes glasses, cups, paper, and debris from all assigned areas, per procedure. - Adheres to all regulatory, departmental, and company policies and procedures. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

Assists and supports the Marketing Department with generating App activations for Barstool, mychoice, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits, and details of casino events to ensure guests will receive accurate and prompt information when requested.Answers phone calls and proactively assists customers (internal and external) with their concerns Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.Accurately completes paperwork referring to lost or stolen patron articles.Light clerical work to include but not limited to; envelope stuffing, filing, faxing, and copying.Assists guests by directing them to appropriate areas and contact department for guest needs.Responsible for educating patrons on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.Work in conjunction with other departments on an as needed basis.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.Adheres to all company, state, and regulatory policies and procedures.Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. 

As a Specialty Asian Cook, you will:Shift: 5:00pm-12:00am--$19.00/hr- Prepares food items as directed, ensuring each order sent out is uniform and consistent.- Prepares food, including hot entrees for our Asian dishes, to specification in an accurate and timely manner to provide guests with a quality product.- Controls food production to include proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and Prepares leftovers.- Demonstrates competent product knowledge by correct storing and handling of all perishables, maintaining quality, security, value and integrity.- Oversees proper care, storage, use and cleaning of all tools and equipment.- Demonstrates competent product knowledge by correct storing and handling of all perishables, maintaining quality, security, value and integrity.- Effectively communicates with other team members, including service and kitchen maintenance personnel.- Maintains assigned station in a clean and sanitary condition in accordance with department service standards and job functions. 

 As a Server,  you will:Shift: Days & Swing (Starting time between 11:30am and 3:00pm); Earn $6.05hr plus tips - Serve food and drink to guests; bartending skills a plus!- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- -Resolves service issues according to the service recovery toolbox.- Knows and promotes current casino events and programs and can give guests directions to all casino areas. 

Host/CashierStatus: Full-Time and Part-TimeShift: Lunch/Dinner HoursPay: $11.00/hour plus tips-  Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.-  Seats guests in restaurant as per specified rotation requirements. -  Maintains proper seating and reservation documentation.-  Monitors restaurant for table availability.-  Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.-  Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.-  Completes all assigned closing duties at end of shift.-  Excellent customer service/communication skills.  DishwasherStatus: Full-Time and Part-TimeShift: Lunch/Dinner HoursPay: Starting from $14.00/hr, based on experience- Cleans and sanitizes all dishware, glassware, and silverware. - Maintains cleanliness and organization of all kitchen areas and equipment. - Maintains a pace of work which allows supplies to be cleaned and put in their proper place which meets business demands. - Cleans and sanitizes all kitchen equipment while preparing tableware for washing, i.e., scrapes plates, pre-soaks silverware. - Sets up dishwashing machine, i.e., drains closed, tanks filled, temperatures at correct level, detergent at proper level, and thoroughly cleans dish washing equipment and working areas. - Responsible for handling the removal of garbage and refuse, mopping and sweeping floors, and washing walls and ceiling tiles. - Washes, stacks, and stores china in appropriate kitchen area.  Food ServerStatus: Full-Time and Part-TimeShift: Lunch/Dinner HoursPay: $6.00/hr plus tips - Serve food and drink to guests; bartending skills a plus!- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.- Keeps designated working area clean and organized; assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.- Resolves service issues according to the service recovery toolbox.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Prior customer service in a fast-paced environment preferred.- Previous cashiering experience in a high-volume restaurant preferred.- Must be able to accurately and quickly process all cash transactions. Asian Cuisine Cook (Wok Experience Preferred)  Status: Full-Time and Part-TimeShift: Lunch/Dinner HoursPay: $19.00/hr - Prepares food items as directed, ensuring each order sent out is uniform and consistent.- Prepares food, including hot entrees for our Asian dishes, to specification in an accurate and timely manner to provide guests with a quality product.- Controls food production to include proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and Prepares leftovers.- Demonstrates competent product knowledge by correct storing and handling of all perishables, maintaining quality, security, value and integrity.- Oversees proper care, storage, use and cleaning of all tools and equipment.- Demonstrates competent product knowledge by correct storing and handling of all perishables, maintaining quality, security, value and integrity.- Effectively communicates with other team members, including service and kitchen maintenance personnel.- Maintains assigned station in a clean and sanitary condition in accordance with department service standards and job functions.- Minimum 1-2 years previous experience in high volume food service operation/preparation is preferred (Asian Cuisine preferred).- Must have knowledge of kitchen sanitation, operation and maintenance of kitchen equipment.

- Responsible for regional oversight of the accounting and reporting relating to the racing operations of Mahoning and Dayton.  Including supervision of the Racing Accountant (multi-property).   - Assists in the month-end close process to ensure financial statements are accurate and thorough with direct responsibility for revenue related close functions and other non-centralized categories- Primary property liaison with centralized accounting personnel.   - Ensures an accurate and timely monthly, quarterly and year end close.- Ensures the timely reporting of all monthly, quarterly, and year-end financial information.- Completes timely and accurate Balance Sheet reconciliations on a monthly basis for those assigned. Responsible for researching and resolving account variances within a timely period.- Responsible for maintenance and oversight of the property (Dayton and Columbus) Sarbanes Oxley process ensuring that the SOX narratives are maintained and updated to support the SOX baselines framework.   Ensuring annual and other updates are properly updated.  - Primarily property liaison with external auditors ensuring that audit requests are accurately fulfilled and explained as necessary. - Ensures the timely and accurate filing of tax payments and reports in accordance with government regulations.- Produces monthly, quarterly and annual financial statements and ad hoc financial reports.- Assists with capital expenditure management including producing the monthly report tracking report.  - Responsible for centralized scheduling function at the property. Creates effective and efficient schedules, while maintaining labor costs.- On occasion, will assist with the creation and distribution of the daily operating reports (Flash and/or DOR) for both Dayton and Columbus.- Provides training to new and existing staff as needed.- Provides support and assistance with the property budgeting and forecasting process as assigned.- Will assist with other accounting duties as assigned. - On an ongoing basis assist in maintaining Internal Controls including updating and making recommendations that meet regulatory standards and company baselines.- Maintains organized set of detailed records and files to document financial transactions.- Assists in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives- Travel to other assigned locations as needed. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).

- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Assistant Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory on designated shift. - Assist Food & Beverage Outlet Assistant Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of departmental customer service goals. - Knowledge and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory.- Assists Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. -Assists in creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provides recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Answers inquiries pertaining to hotel policies and services; resolves guest complaints while supporting all customer service programs on assigned shift. - Assists with management of daily arrivals and departures in reservation system on assigned shift. - Provides direction for Hotel supervisory staff on assigned shift. - Assists with posting charges and settling of folios for individuals and groups, if applicable, on assigned shift. - Addresses and manages complaints, grievances, or concerns from team members on assigned shift. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

- Responsible for supervising staff and the overall daily management of a designated pit or shift, as assigned, in the Table Games Department.  Provides oversight for all games, game protection, and overall operation of the table games in their assigned pit or during their assigned shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with leadership any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to leadership.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures enforcement of games procedures and policies as outlined in company and department manuals - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily table games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.  - May fulfill the regulatory required duties of Casino Operations Assistant Shift Manager. - Performs the regulatory required duties of boxperson on an assigned shift as needed. When assigned these duties, the employee will not have responsibilities for supervision of table games or pits.

- Responsible for supervising staff and the overall daily management of a designated pit or shift, as assigned, in the Table Games Department.  Provides oversight for all games, game protection, and overall operation of the table games in their assigned pit or during their assigned shift.  Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. Adheres to scheduling and coordinates with leadership any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to leadership.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures enforcement of games procedures and policies as outlined in company and department manuals - Monitors chips and cash transactions between dealers and customers and ensures that proper payout amounts are paid to customers. - Responsible for the accountability of the chips, cards, dice and all other gaming equipment.- Verifies table inventories and effectively manages table limits.- Effectively handles customer concerns and requests.- Assists with responsibility of the overall engagement of all team members on their shift by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists with the overall integrity of daily table games operations. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.  - May fulfill the regulatory required duties of Casino Operations Assistant Shift Manager. - Performs the regulatory required duties of boxperson on an assigned shift as needed. When assigned these duties, the employee will not have responsibilities for supervision of table games or pits.

- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures efficiency of Slot machines and related gaming equipment during assigned shift. - Ensures customer service meets established standards. - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures. - Assists with service light calls in accordance with established procedures. - Notifies Slot Technicians if any technical issues arise. - Reports customer concerns to manager. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

 ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for supervising staff and the overall daily management of a designated shift in the Slots department. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.- Works closely with the Shift Manager to implement and oversee overall strategies for customer service, comping, Slot floor layout and mix, revenue growth, and expense management in order to maximize profitability- Shares responsibility of the overall engagement of all team members with Shift Manager by addressing and managing team member feedback, suggestions, complaints, and grievances. - Assists in the maintenance and processing of all paperwork, logs, schedules, and communication pertaining to the Slots department.- Shares responsible for the overall integrity of daily operations on assigned shift.- Assists with the overall integrity of daily Slot operations.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.QUALIFICATION REQUIREMENTS   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. - High School diploma or GED required; minimum of one year experience in Slot/Casino Operations; or two years customer service management experience; or an equivalent combination of education and experience.- Excellent skills in both written and oral communication. - Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.- Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.- Must have knowledge of Slot Operations. - Flexible to work all shifts including holidays, nights, weekends, as business needs dictate. - Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Your daily responsibilities include:- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Service to all guests and team members.- Perform the duties of a Surveillance Agent when needed.- Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.- Establish and maintains training and development procedures to ensure superior customer service standards are achieved.- Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.- Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.- Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.- Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.- Develop and maintain communications with law enforcement agencies and surveillance personnel of other casinos.- Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.- Ensure that proper procedures for Slots, Cashiers, drops, etc. are adhered to.- Conduct investigations as required.- Provide work direction and supervision to team members.- Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Develop, maintain and manage training programs.- Understand and adhere to regulatory, department and company policies and procedures.- Make determinations regarding types of materials, supplies, or tools to be used.- Supervise and manage attendance and time records of team members.- Protect and preserve assets of the company.- Meet grooming and appearance requirements.- Perform other related and compatible duties as assigned.