Job Listings

- Reports to management any violations of USCG regulations, Louisiana Gaming Commission regulations, or unsafe conditions as it pertains to riverboat gaming. - Participates in training with the deck crew on emergency procedures, safety, seamanship, and other programs. - Ensures that safety equipment is provided, and appropriate guidelines are followed for all tasks involving physical risk or hazardous materials. - Performs various tasks involved in the maintenance and upkeep of vessel and equipment. This includes heavy duty and detailed cleaning of the casino floor. - Sweeps and vacuums carpeted areas; extracts or shampoos carpets on a scheduled basis. - Cleans all brass and marble. - Assists regular shift team members in maintaining restrooms and casino floor. - Operates extractor...

- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for providing guidance and daily supervision to promotions staff/function in the Marketing department.  - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Develops, coordinates, and executes all retail promotions, direct mail promotions, and special events to target retail and database customers while supporting compliance to departmental budget.- Reviews and approves...

As a Marketing Ambassador you are responsible for assisting in the execution of promotional events, special events and tournaments as well as the meeting and greeting of new casino customers through new PENN Play card sign ups.  GENERAL ACCOUNTABILITIES(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)- Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to, tournaments, drawings, VIP parties, and festivals. - Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.- Responsible for adhering to established policies and...

- Entry-level position, ideal for starting a career in Marketing.- Seeking an enthusiastic, people-oriented professional with the energy and skills necessary to provide excellent customer service.- Providing assistance with the following areas; Advertising, Property Marketing and Promotions.- Working directly with the Director of Marketing on all coordination for internal advertising including direct mail designs, posters, collateral, etc.- Responsible for the routing of approvals for all Advertising, Promotions and Events collateral.- Responsible for the placement and upkeep of internal advertising displays.- Responsible for the setting up of offers within the VLT systems for promotional drawings and giveaways.- Writing rules and regulations for promotions and events and...

- Provides superior customer service, positively effects interactions with external and internal customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the agility to work harmoniously with co-workers.- Assists department manager and director in planning for promotions and special events, including development of ideas and creation of events calendar, budgets, strategic planning and execution of programs.- Coordinates all advertising support for promotions and special events with multiple departments, including marketing, hotel, food & beverage, casino, etc.- Ensures that all advertising collateral and outdoor billboards are in compliance with the 800 number Gambling Problem requirements.- 6. Works with outside...

- Implement Marketing special events and promotions to ensure guest loyalty and return visits to the casino (this includes all aspects of the event or promotion including writing the submission, purchasing, run of show etc.) - Responsible for coordination of team member schedules, timekeeping and monitoring attendance - Trains, counsel, guide and instruct team members in proper performance of their duties. - Maintains and enforces departmental policies and procedures - Maintain awareness of events and promotions of competitors to ensure that Hollywood Casino at Greektown remains competitive in the marketplace - Supervision of team members, which includes work allocation, training, and problem resolution  - Evaluates performance and makes recommendations for personnel...

- Responsible for supervising and managing staff in the following areas of the Marketing Department:  advertising, promotions, special events/entertainment, social media,etc).   Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.   - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and...

The Asian Marketing Manager position is responsible for supervising and managing members of the Asian Marketing team, developing and maintaining valuable relationships with Asian players and community leaders through marketing measures and exceptional customer service skills. The following and other duties may be assigned as necessary: - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area- Responsible for supervising and managing staff in the Player Development department.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing...

- Assists and supports the Marketing Department with casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events- Answers phone calls and proactively assist customers (internal and external) with their concerns- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons- Accurately completes paperwork referring to lost or stolen patron articles- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying- Assists guests by directing them to appropriate areas and contact department for guest needs- Maintains up-to-date information of casino events to ensure guests will receive accurate and prompt information when requested- Responsible for educating...

- Provides superior guest service by demonstrating and up-selling with expert knowledge all levels of the Player’s card benefits, current promotions and/or events, the casino floor layout, and any Direct Mail offers. Guest interactions will include engaging, efficient, informative assistance.  - Promotes the Player’s Club program by recruiting, enrolling, and educating guests on how to use the players card whereby supporting the operation of the program. - Expediently handles guest concerns, inquiries, and requests.  - This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Understands and adheres to all property and departmental standards, policies,...

The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. Advertising: - Coordinate marketing support services to include advertising, public relations, and internal departments. - Supports the development of press releases and media correspondence in relation to marketing programs or property advertising. Promotions: - Organizes and executes the regularly scheduled entertainment acts for all performances on property. Monitors calendar for promotions at the property following the...

 The following and other duties may be assigned as necessary:- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Duties may include various areas of Marketing based on promotions and calendar need.Promotions: - Assist in executing promotions on property, including setup, tear-down and organization. - Monitor and update promotional calendar each month following the strategy of the promotions department.  Utilizes internal and external media to communicate current and upcoming promotional efforts for the guests, team...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming. - Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and...

Essential Duties and Responsibilities:- Patrol Assigned Areas: Conduct regular patrols of the casino lot and surrounding areas using a vehicle to maintain a secure environment.- High Visibility: Maintain a high profile to deter potential security threats and provide a sense of safety for patrons and staff.- Handle Problem Situations: Address and resolve security issues, including handling disturbances and responding to emergencies.- Safety Hazards: Identify and report safety hazards to prevent accidents and injuries.- Assist Medical Officer: Provide support to the medical officer in case of medical emergencies.- Security Escorts: Provide security escorts for monetary transfers, fills, and credits.- Customer Assistance: Assist customers with directions, calling cabs, and car...

ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary:  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice...

ESSENTIAL DUTIES AND RESPONSIBILITIES  The following and other duties may be assigned as necessary:  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Adhere to proper par stock procedures. - Complete and oversee set-up and clearing of the bar area. - Maintain...

- Providing personalized service and uses guest name- Resolving service problems according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos- Promoting casino events and programs- Providing fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Taking drink orders, communicating with bartender, assisting in the preparation of drinks and presenting drinks to guests- Providing service of complimentary beverages including coffee and water  - Handling money according to procedure- Working well with others, especially beverage...

ESSENTIAL DUTIES AND RESPONSIBILITIES   The following and other duties may be assigned as necessary:  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Maintaining established quality standards for timely food and beverage service. - Places order with bartender, inspects...

ESSENTIAL DUTIES AND RESPONSIBILITIES  The following and other duties may be assigned as necessary:  - Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the Pool, bar or in the casino area. - Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage. - Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage. - Reads kitchen prep tickets and identify food items in a prompt manner. - Gathers food items and properly bag or plate items and supply necessary utensils and condiments to Guests based off of quantity of items. - Delivers or...

The Modern Pantry Attendant is responsible for providing superior service to both the internal and external customer.  The Modern Pantry Attendant is also responsible for accomplishing duties required of a Counter Attendant to ensure efficient operation of Modern Pantry.    GENERAL ACCOUNTABiLiTiES The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.  - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - inspects all areas of responsibility for safety and maintenance needs and takes action as needed. - Opens and...