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**Looking for a career change or a new opportunity? Hollywood Casino Toledo is hosting a Shake Shack Hiring Event! We offer a fun casino environment with benefits including paid time off, tuition reimbursement and 401K. Full time team members receive even more benefits!** Join us for an informational meeting on Wednesday, September 9th from 4-6:00Pm and Friday, September 11th from 10Am-12Pm. You will learn more about our Shake Shack positions and all of the benefits of working for PENN Entertainment! The informational meeting will be located in the back-of-house area of the casino. It will not take place on the casino floor. How to attend:When you enter from Miami Street, take a right and drive around the building until you pass the loading dock area. To your...
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**Looking for a career change or a new opportunity? Hollywood Casino Toledo is hosting a Shake Shack Hiring Event! We offer a fun casino environment with benefits including paid time off, tuition reimbursement and 401K. Full time team members receive even more benefits!** Join us for an informational meeting on Wednesday, September 9th from 4-6:00Pm and Friday, September 11th from 10Am-12Pm. You will learn more about our Shake Shack positions and all of the benefits of working for PENN Entertainment! The informational meeting will be located in the back-of-house area of the casino. It will not take place on the casino floor. How to attend:When you enter from Miami Street, take a right and drive around the building until you pass the loading dock area. To your...
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ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline, and other employment actions for team members.- Assist in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.- Establish and maintain training and development procedures to ensure superior guest service standards are met.- Prepares and delivers performance appraisals for assigned team. - Understand department objectives, standards, guidelines, and budget.- Ensure assigned outlet is well staffed, organized and operating to our exceptional standard.-...
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What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Shake Shack Team Member, you will:Shift: During hours of 10am - 12am | Pay: $18 per hour- Embody enlightened hospitality by leading interactions with genuine warmth and care toward team members and guests.- Prepare and assemble food orders according to Shake Shack standards and recipes.- Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures.- Master all stations and rotate through them as...
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- Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Customer Service to all guests and team members.- Directly manage the facilities operations.- Supervise Facility team members including interviewing, selecting, hiring, orientation, training, disciplines, and payroll including the management of attendance and time records. - Supervise the work processes and procedures of team members including the assignment of tasks or apportionment of work to be done by team members including installation, repair, maintenance or replacement of electrical systems, heaters, plumbing, sinks, dishwashers, drains, carpentry, painting, furniture repair, landscaping, warehousing and storage, engine repair, snow removal and all job functions or duties...
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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as...
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- Responsible for supervising staff and the overall daily management of a designated shift in the slot’s operation. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues...
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- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Complies with company policies, all state and federal regulations, and internal controls as it relates to this position. - Resets machines and repairs minor malfunctions. - Performs routine procedures with slot machine printers, bill validators, adding/removing paper, and performing minor repairs. - Handles jackpot requests. - Provides customer service to slot players (e.g., handles complaints and answers questions). - Promotes Slot Player club cards and duties include getting new card sign-ups and authorizing/retrieving comps for players. - Cleans area around machines when time allows. - Performs all other related and compatible...
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- Responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. - An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member.- Provides guest service and support by maintaining high visibility on the floor - Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members - Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace - Respond to guest needs, including slot machine inquiries, slot payouts, making change, processing...
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A Slot Attendant is responsible for fulfilling the service needs of slot players while ensuring an exceptional experience for all guests; works at a fast-pace and require operational savvy along with unwavering enthusiasm and resilience. An eagerness to serve coupled with the ability to be accurate while efficient is the mark of a great Greektown Casino-Hotel Slot Attendant Team Member. Essential Functions - Provides guest service and support by maintaining high visibility on the floor - Delivers exceptional guest service through smiling, making eye contact, and verbally greeting all guests and team members - Displays a sense of urgency at all times to minimize wait times; maintains a quick and purposeful pace - Respond to guest needs, including slot machine inquiries, slot payouts,...
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*Up to $35.00 per hour* What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.When a Slot Attendant you will:Shift: 2:00pm - 10:30pm Pay: $9.25 per hour + tips (Avg. $19 to $21 per hour in tips) When a Slot Supervisor you will:Shift: 2:00pm - 10:30pm Pay: $19.50 per hour *Will have supervisory and hourly team member responsibilities in this role.- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Pays and...
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- Assists in the supervision of the overall slot operations - Provides guidance for teamwork- Encourages employee ideas and feedback- Counsels, guides and instructs assigned personnel in proper performance of duties- Recommends when training is needed- Prepares and presents performance appraisals - Promotes a fun, luck building environment with a positive and upbeat attitude - Able to actively initiate pro-active interactions with players to create and maintain customer relationships- Maintain highly trained and motivated team members; administer and adhere to all gaming rules and regulations; investigate variances, bill validator and ticket in/ticket out claims; approves and witness jackpot pay offs- Supervises all aspect of the slot floor; ensures company assets are...
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*Up to $35 per hour* What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.When a Slot Attendant you will:Shift: 2:00pm - 10:30pm Pay: $9.25 per hour + tips (Avg. $19 to $21 per hour in tips) When a Slot Supervisor you will:Shift: 2:00pm - 10:30pm Pay: $19.50 per hour *Will have supervisory and hourly team member responsibilities in this role.- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides cash handling service to casino patrons.- Pays and...
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- Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to Casino Operations managers and Director/VP.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for oversite and the overall...
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Summary: Provide excellent guest service on paying out jackpots and handling minor slot machine malfunctions. Serve beverages to casino guests in a prompt and friendly manner to ensure their satisfaction by providing excellent service to customers. Assist casino customers by promoting the MyChoice reward program and its benefits through customer sign-ups. ESSENTIAL DUTIES & RESPONSIBILITIES:- Promote and maintain all steps in the customer service program with each patron and employee you may encounter - Handle jackpot requests and transactions.- Replenish slot machine printer paper on all slot products. - Reset machines and repair minor malfunctions.- Count and verify change bank amounts.- Take orders and serve non-alcoholic drinks to customers on the casino...
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- Enhances guests' slot entertainment by creating a fun, high-energy environment through the celebration of slot wins and building players' perception of luck. - Displays attentive, upbeat, and enthusiastic behavior during each guest interaction throughout the shift. - Clearly communicates functionality of Slot Floor (i.e., ticket in/ticket out). - Responds to the guests in the correct order for service requests, including but not limited to Slot Dispatch, slot candle lights, radio, and customers while meeting or exceeding departmental service standards.- Verifies and countersigns hand-paid jackpots. - Keeps slot areas clean, secure, and well maintained. - Corrects minor machine malfunctions including coin jams, printer errors, bill validators, and slot light...