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- Provides personalized service and uses guest name - Resolves service problems according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
The following and other duties may be assigned as necessary: - Prepares weekly summary reports on labor performance and presents to property leadership.- Oversees the scheduling process to ensure a smooth and successful operation of the departments while efficiently capitalizing on labor hours and improving margins.- Publishes weekly schedule of all salaried and hourly Team Members- Addresses any scheduling or labor concerns and develops strategies and solutions. - Collects, develops, and analyzes data, historical trends, and volumes to ensure all staffing levels are properly met. - Works with corporate and property leadership to analyze current and par staffing levels and makes recommendations of changes to headcounts. - Communicates, both formally and informally, to Team...
- Promotes safety for personnel, racing participants, guests, and horses at Hollywood Casino at Charles Town Races by performing the following duties.- Must enforce the West Virginia Rules of Racing while on the racecourse, writing reports of all violations that take place while on duty.- Arrives on suitable pony at the appointed time to lead procession of riders in post position order to starting gate.- Leads or trails the post parade of each live race, keeping horses in line for the parade and releasing them for "warm up" before the race.- Arrives on suitable pony ready for work at the appointed time for opening the track for training during training hours.- Rides after runaway horse to aid rider in regaining control.- Catches any loose horses on the track while on duty.-...
- Respond to the needs of guests, and accurately handle guests’ monetary transactions; has the resiliency to deal with difficult customers. - Cash and exchange currency, checks, money orders, cashier checks, coins, tokens or gaming chips for customers and employees. - Handle large amounts of money, accounting for total funds received throughout the day and at the end of each day; maintains accountability over a cashier drawer.- Perform other duties as assigned by leadership.
- Operates carpet shampooer and buffer.- Ensures appropriate chemicals are used when cleaning and mixes appropriate chemicals.- Responsible for moving furniture and cleaning of assigned area.- Maintains and cleans machines after use.- Reports any problems to Environmental Housekeeping Supervisor.- Adheres to all company policies and procedures.- Mops, scrubs, rinses and polishes hard floors.- Moves, rearranges and cleans furniture.- Operates and controls all mechanical equipment including rotary machines, blowers and back vacuums.- Recognizes and uses appropriate chemicals.- Responsible for providing exceptional Red Carpet Customer Service to all guests.
- The Engineer IV performs a variety of advanced journey level, lead and/or specialized trade tasks which could include upholstery, electrical, plumbing, HVAC, carpentry kitchen equipment and general maintenance; may act as a lead worker for assigned shift and ensure assignments are distributed and completed; performs duties with minimum or no supervision; provides advanced support duties to higher level management staff; and performs related tasks within area of assignment.- Maintains buildings by performing major routine plumbing, electrical, carpentry, kitchen equipment and HVAC maintenance.- Receives work assignments via HotSOS, executes assignments and completes work orders as directed.- Notifies Maintenance Supervisor or Manager concerning needs of major repairs or additions...
- Follows and maintains department objectives, Standard Operational Procedures (SOP’s), and guidelines to ensure proper operation of department.- Clean stoves, grills, ovens, walls, hoods and other kitchen equipment.- Clean floor drains and grease traps, as well as empty grease barrels and trays.- Sort and remove trash, placing it in designated pickup/receptacle areas. - Assist cooks and kitchen staff with various tasks as needed, and provide cooks with needed items- Observes Health Department regulations regarding food handling, storage, proper temperature, and cleanliness of work environment.- Physical Demands - This position will require you to stand, lift, and be physically actively during the duration of your shift. Our Kitchen Cleaners must be able to lift/move up to 40...
- Operates Main Bank according to approved procedures and policies. - Verifies count sheet from previous shift. - Counts down bank at end of each shift and reconciles to the Main Bank accountability.- Completes transfers amongst Cashiering, Slots, and Table Games locations.- Completes daily banking deposits of cash, checks, and U.S. coin.- Buys hard and soft drop from Count Rooms.- Verifies all cash transferred from Soft Count or delivered from Bank.- Verifies and accounts for all daily banks through department’s procedures.- Operates Chip Bank according to approved procedures. - issues and receives Table Fills and Credits.- issues and receives Chip Transfers to/from Cashier locations.- Expediter for Casino Cage procedures.- Operates employee window (JPH), Poker...
- Responsible for supervising and managing staff in the Planning and Analysis department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Primarily responsible for short- and long-term financial analysis for the property including labor and financial data reporting.- Exercises discretion and independent judgement within the Manager of Business Planning and Analysis function. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving deadlines.- Assists in the budget process for the department by providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager.- Calculates profitability of marketing...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and Internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection and game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines. - Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related and...
Essential Duties & ResponsibilitiesThe following and other duties may be assigned as necessary:- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures efficient operations table games protection...
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper...
The following and other duties may be assigned as necessary for the Boomtown Casino Biloxi and Hollywood Casino Gulf Coast properties: - Responsible for supervising and managing staff in the Planning & Analysis Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Primarily responsible for short and long term financial analysis for the property including labor, and financial data reporting. Exercises discretion and independent judgment.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving deadlines.- Responsible for assisting in the budget process for the department and provides recommendations; ensuring compliance to departmental budget initiatives;...
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Compile property wide operations performance reporting, analyze the results and communicate findings to property management (i.e. Human Resources, Finance, Executive Management Team, and Operations)- This responsibility will include the reporting and analyzing of revenue and costs generated as a result of specific events with an overall analysis of the impact or profitability of each event- Provide reports of statistical analysis, including information in the form of graphs, charts, and tables to Executive Management - identify relationships and trends in...
- Responsible for assisting with supervision of staff and the overall daily management of a designated shift in the Sportsbook department. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Shares responsibility for the overall integrity of daily operations on assigned shift.- Closes out tellers at the end of their shifts, ensuring that all money and supporting documentation has been accounted for and secured appropriately.- Sends out daily reports as required.- Verifies cash drawers, completes reports, rate casino customer activity, and monitor sports book for suspicious activity.- Prepares and stocks all the daily sports sheets. - Explains wagering rules, including betting lines and odds, and procedures to...
Essential Duties and ResponsibilitiesThe following and other duties may be assigned as necessary: - Exchanges cash and coins in accordance with established procedures.- Assists guests with Credit applications.- Verifies Credit approval for casino departments.- Cashes personal, travelers, and payroll checks in compliance with approved procedures.- Performs Credit card cash advances.- Records any applicable cash transactions that are required by Federal Law.- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Issues and receives payments- Balances bank at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with guests and fellow...
- Explain wagering rules, including betting lines and odds, and procedures to guests.- Efficiently and accurately processes all pari-mutuel wages in the tote system. - Write, verify, and make payments on tickets for sports wagers in accordance with department policy and procedures and ensures compliance to applicable jurisdictional gaming statues and regulations.- Write Sports tickets in an accurate and timely manner.- Create and enter player tracking cards.- Make payments on winning tickets in an accurate and timely manner; verify tickets and payoffs.- Maintain a cash bank for his/her shift, responsible for accepting payment and making correct change when necessary.- Exchanges cash and coins in accordance with established procedures.- Maintain and reconcile bank for...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the Player Development department. - Manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Executes VIP player programs/events to create guest loyalty and return guest visits.- Administers and oversees player coding in Salesforce and monitors team member...
- Directs and supervises activities of the Player Services Department during assigned shift.- Ensures that all departmental, local, state and federal rules and gaming regulations are followed.- Assists with training, evaluating and counseling of Player Services team members on assigned shift.- Safeguards all Player Services assets.- Makes credit decisions when necessary to insure uninterrupted service to credit players.- Directly supervise front-line cage team members to include cage and main banker cashiers- Prepare currency transaction reports- Prepare daily cash summary- Verify vault accountability at end of shift- Work as a cashier and/or in the bank as needed- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback-...
