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- Responsible for directing all Food & Beverage and Casino Beverage operations- Develops people to provide exceptional service, products and value to ourguests while maximizing profitability- Able to think strategically and operationally about factors such as: pricing, quality, marketing, price/value perceptions, customer satisfaction, employee training and development as they relate to overall Food & Beverage products- Able to develop financial, business and capital expenditure plans that are consistent with the overall strategic positioning of the propert- Can respond to changes in planning assumptions and alter plans as necessary- Can formally present updates to plans and provide appropriate explanations and solutions to variances- Provides leadership and demonstrates...
- Responsible for directing the overall operations and staff of the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the VP of Hospitality.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards...
The Director of Hotel Operations is responsible for overseeing and managing all aspects of hotel operations, ensuring exceptional guest service, operational efficiency, and financial performance. This role provides leadership to front desk, housekeeping, reservations, guest services, and other hotel-related departments while aligning operations with the property’s vision, values, and service standards. The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensure that scheduling is...
• Plan, direct, supervise, and coordinate work activities of staff relating to employment, compensation, labor relations, and employee relations• Identify staff vacancies and recruit, interview and select applicants• Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits• Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes • Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems • Draft, deliver and present communications regarding human resources policies and practices• Educate...
- Responsible for directing the overall operations and staff of the Casino Marketing department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives - Develops and implements marketing strategies to maximize volume and market share; investigates potential opportunities for incremental revenue. - Builds loyalty and develops sustained effective relationships among valued VIP customers; establishes and maintains relationships with industry influencers and key community and strategic partners. - Setting measurable goals for customer development staff with regards to growing high end play, and generating more play out to the current database. - Ensures that scheduling is done in an effective and efficient manner to ensure...
- Responsible for directing the overall operations and staff of the Marketing department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility. - Develops and implements annual Marketing plan for the property that supports the overall brand strategy for the company. - Responsible for assessing, anticipating, and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions. - Builds long-term relationships with customers to strengthen the brand value. - Ensures that scheduling is done in an effective and efficient manner to support all Marketing initiatives while maintaining labor costs, meeting staffing objectives, and achieving guest...
SUMMARY:The Director of Regional Planning & Analysis is a strategic partner to property and corporate leadership, providing insight and recommendations into our businesses and the markets in which they operate. The Director of Regional P&A is a trusted advisor, using data to drive new ideas, improvements, and recognize opportunities for our three properties in Central Pennsylvania: Hollywood Casino at Penn National Race Course, Hollywood Casino Morgantown and Hollywood Casino York. ESSENTIAL DUTIES AND RESPONSIBILITIES- Responsible for directing the overall operations and staff of the Planning & Analysis department. Teaches and develops P&A talent across assigned properties. - Partners with regional, property, and corporate leadership to provide insight and recommendations...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events/parties to create guest loyalty and return guest visits.- Administers and oversees player...
FUNCTION AND SCOPEThe Director of Player Development oversees VIP player experience and Player Development operations at River City Casino Hotel; a 90,000 square foot gaming floor with a luxurious 200 room hotel, 1400 seat entertainment center with an assortment of dining options plus a sports book planned for 2025. They will drive revenue growth while optimizing reinvestment and executing enterprise-wide VIP initiatives. The Director of PD will ensure strong employee and guest engagement while managing a dynamic team across premier gaming, hospitality, and entertainment complex. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Directs the overall operation and Player Development team of the Player Development department....
- Creates and implements all property Player Development strategies, which include those of the Player Development team, Executive Casino Hosts, ViP Services, Teleservices, and Players Club.- Utilizes operational marketing and executes customer relationship marketing strategies with an emphasis on player development, special events, and promotions to foster positive relationships with rated players and ensure quality guest experiences.- Assists in developing programs specifically geared to the top tier customer base.- Motivates and manages teams to achieve guest service, revenue, and efficiency goals while working within budget guidelines.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining...
POSITION SUMMARY Develop and implement the strategic sales and catering plans for the hotel to meet and exceed revenue targets and maximize profitability ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Lead direct reports in a manner that achieves the properties sales goals and holds them accountable to their essential duties and responsibilities.- Key account management and new account development- Promote the story of the property in the market and participate in community events as required- Develop and implement strategic plans and forecasts to achieve property and corporate objectives- Assist in yield management strategies to maximize occupancy and profitability- Directs training and performance evaluations to...
- Responsible for the washing all dishes, glassware, silver, kitchen ware, and utensils, cleaning of all equipment, floor mats, floors in all kitchen areas, and walls, where applicable.- Responsible for cleaning floors, mats, and hallways in back of house in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform daily cleaning projects as directed by supervisors. - Clean all floor mats. - Sweep, scrub, and mop all kitchen floors and walls to remove food, debris, and grease.- Clean behind and under all equipment. - Maintain hood vent system, ovens, and cleaning of equipment. - Clean and sanitize all counters, shelves, and garbage cans. - Become well-versed in all ware washing equipment operation and maintenance....
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Dishwasher, you will:Shift: 3:00pm - 11:30pm | Pay: Starting at $14.00 per hour- Cleans and sanitizes all dishware, glassware, and silverware. - Maintains cleanliness and organization of all kitchen areas and equipment. - Maintains a pace of work which allows supplies to be cleaned and put in their proper place which meets business demands. - Cleans and sanitizes all kitchen equipment while preparing tableware for washing, i.e., scrapes plates, pre-soaks silverware....
As a Dishwasher you will,Shift: Varies | Pay: $14 per hour- Performs daily cleaning projects as directed by supervisors.- Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment.- Maintains hood vent system and ovens.- Cleans and sanitizes all garbage cans.- Maintains adequate inventory of supplies needed to perform job function.- Responsible for proper storage of all equipment (e.g., china, glass, silver, cooking equipment, and utensils).- Ensures the cleanliness of all floors, walls, dishes, pots, etc.- Ensures “Wet Floor” signs and other markers are used.- Ensures kitchen workers have and use the proper equipment necessary for the job (e.g., gloves, goggles, cleaning solutions, etc.).-...
- Ensure that sanitation in all food outlets meets and/or exceeds Health Department and OSHA guidelines. This includes but is not limited to china, glassware, silverware, trashcans, trash dumpsters, pots & pans. - Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company and OSHA standards, in the dish and pot rooms, kitchens, mop rooms and trash dock. - Remove trash from outlets to refuge dumpster. - Ensure the proper stocking and restocking of all food line china and utensils before, during and after the restaurant hours of operation. - Proper cleaning of dish sanitation equipment. - Maintains valid WV racing license, Food Handlers permit and TIPS certifications.
Your Daily Responsibilities include: - Preparing tableware for washing - Collecting all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mopping, scrubbing, rinsing and polishing hard floors - Washing walls and ceiling tiles - Cleaning and sanitizing all cooking equipment - Proper maintenance and distribution of company assets - Setting up dishwashing machine - Stacking and stores clean dishes in proper kitchen areas - Recognizing and using appropriate chemicals - Cleaning all floors
- Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Removes garbage and trash, and places refuse in designated pick up area. - Operates mechanical devices designed to assist such as scrubbers and dishwasher. - Adheres to proper cleanliness and sanitation standards as set forth by ServSafe. - Maintains cleanliness and sanitary conditions in all kitchen areas and food storage areas by steam cleaning mats and other walking surfaces, washing walls, ceilings, and woodwork. - Carries or transfers by hand-truck, supplies and equipment between storage and work areas. - Stocks serving stations with utensils. -...
- Responsible for the washing all dishes, glassware, silver, kitchen ware, and utensils, cleaning of all equipment, floor mats, floors in all kitchen areas, and walls, where applicable.- Responsible for cleaning floors, mats, and hallways in back of house in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform daily cleaning projects as directed by supervisors. - Clean all floor mats. - Sweep, scrub, and mop all kitchen floors and walls to remove food, debris, and grease.- Clean behind and under all equipment. - Maintain hood vent system, ovens, and cleaning of equipment. - Clean and sanitize all counters, shelves, and garbage cans. - Become well-versed in all ware washing equipment operation and maintenance....
ESSENTIAL DUTIES AND RESPONSIBILITIES:- Prepares tableware for washing- Collects all soiled pots, washes and restacks cleaned pots on shelves - Responsible for removal of garbage and refuse - Mops and sweeps floors - Washes walls and ceiling tiles- Cleans and sanitizes all cooking equipment - Proper maintenance and distribution of company assets - Sets up dishwashing machine- Stacks and stores clean dishes in proper kitchen areas
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Promote and maintain all steps of the ACES program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure)- Responsible for learning and understanding the use of all chemicals used in kitchen operations- Must follow specific daily station assignments checklists as directed by Executive Steward and F&B Management- Responsible for all aspects of dish/pot washing including but not limited to using the dish machines, pot sink/power soak sink, and all other basic stewarding duties- Responsible for all trash removal, cleaning of trash receptacles, removal and proper disposal of all recyclables as defined by property...
