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Responsible for providing prompt, friendly and courteous cashier service to our guests. Essential Functions - Supply guests with information on services available on property.- Assist the guests in any way possible and direct guests to tables.- Ensure proper cash handling for all transactions.- Ensure guests in each station are being properly attended.- Maintain knowledge of current hotel & casino activities, beverage outlets and operations.- Utilize proper procedures and documentation for transactions.- Comply with all health and safety standards.- Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis.- Ensure that Superior Guest Service levels are met according to Standard Operating Procedures.- May have to...
- Creates an atmosphere that induces guests to have L’Auberge Baton Rouge as their casino of choice; responsible for actively building and retaining customer relations and acts as a mentor to employees in order to provide superior customer service.- Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure employees receive adequate guidance and resources to accomplish established objectives.- Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure customer service standards are met.- Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of...
- Greet guests warmly and promptly with eye contact and enthusiasm while providing quick and efficient service.- Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- Assist with set-up & tear down for each concert; within the F&B Department as needed.- Responsible for beverage service for guests or beverage/food servers in the assigned venue.- Must be able to perform efficiently and accurately in a high-volume venue.- Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather- Handle any guest complaints and resolve them quickly and courteously. - Answer guest questions and...
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members...
- Administers the overall activities of the restaurant operation on assigned shift.- Establishes and administers training programs within the assigned restaurants.- Counsels, guides and instructs personnel in the proper performance of their duties.- Direct the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours.- Ensures that available facilities are adequate ‘for performance of duties by assigned personnel.-...
- Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Assisting in managing overall Food & Beverage preparations creating a differentiated service experience and ensuring optimum performance of all - Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications and share responsibility of overall outlet budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions- Achieving desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and...
- Responsible for assistaing in overall Facilities operations for the property to include interior and exterior maintenance of all buildings and grounds, as well as mechanical systems and equipment to include utilities, refrigeration, HVAC, plumbing, electricity, natural gas, elevators, kitchen appliances, and televisions.- Responsible for assisting in the planning, execution, and management of day-to-day operations of current and future Construction/Engineering Projects for the property, working with Design and Construction department to satisfy the needs of the property.- Assists with the plans, directs, and coordinates activities of designated project to ensure that goals or objectives of project are accomplished within prescribed time frame and funding parameters: Reviews project...
- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property- Performs preventative maintenance in conjunction with all building maintenance and/or cleanliness related items- Submits requests for expenditures associated with repairs, upkeep, and improvement to the Director of Facilities- Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs- Supports all...
Support the Facilities Engineering team in leading the maintenance and repair of all guest rooms, public spaces, back-of-house and exterior facilities at Hollywood and 1st Jackpot casinos. Maintains all cosmetic items in guest rooms and public areas. Maintains a neat, clean, and organized work area in the Facilities Engineering Shop. Prepares daily work forms. Routinely inspects all lighting throughout the property, identifying potential problems, and resolving same. Responds to maintenance requests and house calls.Maintains pool facilities as assigned. Ensures a maximum level of service and satisfaction is achieved and maintained. Maintains a working knowledge and understanding of all rules,regulations, and controls of the company. Job Description: - Maintains, repairs and...
- Assists in the repair of table game equipment within the table game pits. - Performs maintenance and facilities tasks to support the facility operations. The daily maintenance and facilities tasks will include mechanical repairs, plumbing repairs, carpentry repairs, minor electrical repairs and HVAC when applicable, aesthetic repairs, and other tasks assigned by management.- Performs other tasks such as general installation or adjustment of equipment, moving offices, setting up marketing promotions, working on snow removal, cutting grass, and any other projects assigned to the department by upper management.- Completes work requests from beginning to end in a timely and complete manner.- Responsible for his/her own tools, and will keep tools clean and ready for work at all...
- Perform general carpentry work, including framing walls, hanging drywall, building shelves etc. - Perform general painting work, including doors, frames, and walls.- Perform general Casino repairs, including carpet replacement & repair, tile replacement & repair, wallpaper replacement & repair, upholstery replacement &repair.- Perform other miscellaneous tasks, including furniture repair, small equipment repair, cutting etc.- Perform minor roof repair and patching as needed.- Participate and follow all ABS (American Bureau of Shipping) guidelines, drills and inspections.- Perform fire watch inspections, fire drills - donning of SCBAS and firefighting turn-out gear.- Perform “Man-over-board” drills – Launching of rescue boat and following all safety guidelines.- Remove...
The Facility Shift Manager is responsible for providing direct and general supervision to the engineering team to ensure effective and efficient maintenance of the mechanical, electrical, plumbing services and general facility conditions, including facility and restaurant equipment maintenance, and ensuring compliance with applicable regulations. - Manage the daily operations of the department responsible for general maintenance, installation, and repair of HVAC, electrical and plumbing systems.- Ensure daily HOTSOS work orders are assigned, updated, and completed appropriately. Communicate effectively with all departments on work order status and inspect projects after completion.- Deliver exceptional internal and external guest service and always exhibit a friendly and...
- Performs scheduled and nonscheduled repairs, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property. - Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items. - Submits parts requests associated with repairs, upkeep, and improvements. - Directly or indirectly supports all exterior grounds activities in the parking garage and other exterior area needs. - Maintains all sanitation equipment. - Performs painting, structural repairs to masonry, woodwork, wallpaper and treatments, and furnishings of buildings. - Directly or indirectly supports the installation, maintenance and repair of HVAC, electrical, plumbing systems and water distribution,...
General Accountabilities:- Responsible for the operations and maintenance of equipment to provide utilities such as light, heating, air conditioning, and room maintenance. inspects equipment at periodic intervals to detect malfunctions or need for repair, adjustment, or lubrication.- Performs repairs to equipment in the Hotel Tower.- Responsible for all general maintenance and repair of minor problems throughout the building as directed by a supervisor.- Ensures adherence to OSHA regulations and internal safety policies and procedures.- Performs minor structural repairs including, sheet rock, doors, trim, and plumbing.- Reports inventories and work schedules to maintenance supervisor every day.- Conducts preventative maintenance.- Responsible for training on procedures and...
General Accountabilities: - Responsible for the operations and maintenance of equipment to provide utilities such as light, heating, air conditioning, building, and room maintenance. - Inspects equipment at periodic intervals to detect malfunctions or need for repair, adjustment, or lubrication. - Responsible for all general maintenance and repair of minor problems throughout the building as directed by a supervisor. - Ensures adherence to OSHA regulations and internal safety policies and procedures. - Performs minor structural repairs including sheet rock, doors, trim, and plumbing. - Reports inventories and work schedules to maintenance supervisor every day. - Conducts preventative maintenance. - Performs scheduled and nonscheduled repair, maintenance and...
- Performs scheduled and nonscheduled repair, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property- Assist in maintenance related items on Race Track, when needed- Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items- Submits requests for expenditures associated with repairs, upkeep, and improvement to the Manager of Facilities- Directly or indirectly supports all exterior grounds activities, including snow removal, grass cutting, landscaping, the parking garage and other exterior area needs- Supports all sanitation processes and procedures including rodent and pest control.- Performs painting, structural repairs to masonry,...
- With experience in building maintenance, this position maintains and supports maintenance of the property assets with some direct supervision and/or training direction. - Perform scheduled and nonscheduled repairs, maintenance and installation of machinery, tools, equipment and/or associated equipment to ensure continuous and safe operation of the property.- Performs preventive maintenance in conjunction with all building maintenance and/or cleanliness related items.- Submit parts requests associated with repairs, upkeep, and improvements.- Directly or indirectly support all exterior grounds activities in the parking area and other exterior area needs. - Maintain small electrical or gasoline motorized equipment.- Perform painting, structural repairs to masonry, woodwork,...
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns. Assists other departments as necessary and coordinates activity appropriately. Complies with all reasonable requests made by management. - Participates in all safety and emergency drills. Ensures that all safety equipment is in operating order. Takes appropriate action to secure unsafe areas so as to protect patrons and employees. - Performs repairs or maintenance as necessary to ensure that the facility complies with OSHA, fire, and safety standards. Maintains a clean and safe workplace, including facility shops, working areas, and...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Provide stellar customer service including participation in and promotion of customer service programs to continuously improve customer service.- Maintain facility shops, working areas, and tool and equipment storage areas in a clean and orderly manner.- Conduct visual, manual or auditory inspections and testing of machinery, equipment or structures as needed.- Identify and analyze problems, malfunctions, or performance variations on machinery, equipment or structures including advanced analysis such as interpretation of building plans, regulations and codes of practice to ensure the proper progress of the work, making sure that specifications and regulations are followed and proper methods and materials are used.- Repair machinery,...
- Responsible for all maintenance on the casino vessel and systems. - Participates in emergency drills and training sessions. - Acts as the Response Team member to perform the fire, safety, and emergency procedures of the casino to ensure the safety of patrons, employees, and the property. - Meets the expected performance standards of each task assigned. - Maintains all equipment on board the vessel at a level commensurate with a premier gaming resort. - Ensures that all vessel machinery is maintained in a high state of readiness and that all systems are operational; notifies supervisor of necessary repairs. - Performs routine inspections and monitors all systems of the vessel; notes and corrects any discrepancies. - Completes cleaning duties and maintenance/repair tasks on the vessel. -...
