Job Listings

General Accountabilities:  - Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greet all guests throughout the shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department...

- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed. - Maintains strict confidentiality...

- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed- Maintains and cleans all equipment - Reports all safety hazards or maintenance deficiencies for proper handling- Assists guests with issues ensuring guests' satisfaction while operating within established guidelines and policies- Assists the house person with department projects, as needed

MAJOR JOB DUTIES:  Duties include, but are not limited to the following:  - Clean on a rotation schedule hotel guest rooms which include but not limited to making of beds by changing bed linens and pillowcases, dusting of furniture, restocking of all needed items, cleaning of bathroom including but not limited to toilet, walls/windows doors, mirrors, shower/tub, floors. Vacuuming of rooms. - Able to release rooms as guest ready. - Able to push, pull, lift 10 lbs. frequently, and up to 20 lbs. occasionally. - Able to bend and stretch 95% of the working day. - Able to stand for extended periods of time. - Able to read MSDS, CHIP labels. - Able to use proper personal protection equipment when needed. - Able to communicate with hotel guests and team members both verbally and...

- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling. - Abides by all security measures.- Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority to provide, ensuring guests' satisfaction while operating within established guidelines and policies. - Performs all duties in a quiet and orderly manner. - Assists the house person with department projects, as needed.- Maintains strict...

Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.  - Updates and maintains correct hotel room status in computer system and on board. - Maintains permanent records of the following: room occupancy, status and statistics, phone logs, maintenance logs, attendance logs, lost and found logs and work orders. - Informs and directs priorities to Housekeeping Floor Inspectors, Front Office Personnel, Preventative Maintenance, Engineering and Locksmith. - Receptionist and telephone procedures. - Keeps Housekeeping Supervisor advised of all current information. 

- inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded. - Reports rooms ready for occupancy. - Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s. - Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel. - Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering. - Ensures training for safe and proper usage of cleaning solutions and equipment. - Updates and maintains correct hotel room status in computer system and on...

- Inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.- Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s.- Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering. - Communicates with other departments as needed in order to accomplish tasks. - Verifies inventory and purchase order arrivals and proper floor inventory deliveries.- Assists management with action plans, coaching sessions, or additional training as needed.

- Inspects guest rooms for cleanliness and quality, ensuring property standards are met or exceeded.- Reports rooms ready for occupancy.- Ensures guest rooms, linens, service landings, guest landings, vending area, stairwells, elevator, maid carts, distribution carts, and equipment are set up in a standardized manner as required by current SOP’s.- Conducts daily shift pre-shifts, uniform inspection, and directs actions of all floor personnel.- Reports room or hall deficiencies, problems related to structure, equipment, and plumbing to Engineering; prepares maintenance and work orders; follows up on completion with Engineering.- Ensures training for safe and proper usage of cleaning solutions and equipment.- Updates and maintains correct hotel room status in computer system and...

ESSENTIAL DUTIES AND RESPONSIBILITIES:- This position is responsible for providing superior service to our guests- Must seek out opportunities to be of service- Maintain highly visible patrols to insure a safe gaming experience- Assure quality support to other departments so that they may serve guests more effectively- Promote the property promotions and events- Maintain public order and enforcing safety rules- Protecting property and assets- Investigate disturbances in the hotel, casino, or racing areas- Create fun and excitement with the customer

- Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Guest Safety Services Department.- Maintains a security booth and completes records using shift activity log.- Safeguard the assets of Hollywood Casino, their guest, and team members, and provide a safe environment for guest and team members.- Performs chip and credit transactions, money and marker transfers, verifies amounts by signature, in accordance with company and state guidelines.- Responds to all emergencies.- Works with casino management. Must maintain a valid driver's license in your state of residence and maintain a clean driving record. Must have drivers license on their person at all time- Exhibits a friendly, helpful and courteous manner when dealing...

- Consistently providing excellent guest service, using sound judgment, exceptional interpersonal skills, and the ability to multi-task in hotel Operations, including, but not limited to Hotel Front Desk, Retail Gift Shop, RV Park, and Reservations - Develops and maintains positive, interactive relationships with guests, building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm, professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests' accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations -...

- Performs daily cleaning projects as directed by supervisors. - Cleans all floor mats; sweeps and mops all kitchen floors to remove food, debris, and grease; cleans behind and under all equipment. - Maintains hood vent system and ovens. - Cleans and sanitizes all garbage cans. - Maintains adequate inventory of supplies needed to perform job function.- Responsible for proper storage of all equipment (e.g. china, glass, silver, cooking equipment, and utensils). - Ensures the cleanliness of all floors, walls, dishes, pots, etc. - Ensures “Wet Floor” signs and other markers are used. - Ensures kitchen workers have and use the proper equipment necessary for the job (e.g. gloves, goggles, cleaning solutions, etc.).- Ensures that all equipment functions properly; reports...

Performs all tasks related to beverage service in a courteous and efficient manner while maintaining a clean work area in accordance with established standards and procedures.   Essential Functions  - Take drink orders from guests - Obtain drinks from station - Garnish and ice drinks as necessary - Serve beverages to guests in the lounge areas or on the gaming floors - Maintain a clean station at all times - Maintain knowledge of current hotel & casino activities, beverage outlets and operations - Follow all check settlement and casino floor beverage control procedures - Promote good guest relations and always accommodate any reasonable request - Complete tasks dictated by the Supervisor/Team Leader on duty - Other job-related duties as requested

- Prepares and serves food to customers.- Sells non-food merchandise and maintains display. - Responsible for the stocking of all products, as needed, during shift and at end of shift. - Operates cash register: takes money or other tenders from customers and counts back appropriate change. Counts money in register before and after each shift and properly records closing transactions. - Cleans and sanitizes working/ kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed. - Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed.  Monitors disposal of garbage and cardboard to respective dumpster...

Positions we have available that are 18+! - SECURITY OFFICER- CASINO CASHIER- CASINO VAULT TELLER- CASINO HOUSEKEEPING  - BARBACK- BUSSER - COOKS- SURVEILLANCE AGENT- CASINO DEEP CLEANER- FACILTY MAINTENANCE TECHNICIAN- SERVER- FOOD CASHIERS- RESTAURANT HOST Positions we have available that are 21+! - TABLE GAMES DEALER SCHOOL AVAILABLE! - EXPERIENCED TABLE GAMES DEALER- SLOT TECHNICIAN- BEVERAGE SERVER- SPORTSBOOK REPRESENTATIVE- COUNT ROOM CLERK 

- Circulate casino floor meeting new guests and greeting familiar guests by name to develop player base; encourage return visits and create customer loyalty by establishing and developing relationships with gaming customers. - Develop player base by promoting mychoice Club to qualified gaming guests; invite guests to utilize the amenities of the club in order to develop customer loyalty. - Award customer complimentaries based on gaming action and program guidelines. - Coordinate guest visits including meals and show reservations, and assist guests with questions and special requests to ensure coordination of guest needs to provide for their maximum convenience and comfort. - Assist in the organization of special functions (parties, tournaments, etc.) and is responsible for preparing...

- Assists in resolving guest opportunities, conflicts, and complaints on behalf of the company in a fair and equitable manner. -- Develops relationships with players to grow customer base and increase company revenues by assuring customer retention and repeat business.- Attracts and manages customers through weekly telemarketing and in-person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, and beverages; assists with special requests.- Proactively seeks out new business on casino floor, introducing the benefits of and soliciting enrollment for the player rewards program.- Highly knowledgeable of Credit procedures, if applicable. Encourages the use of Credit and may extend lines of Credit when appropriate and...

POSITION SUMMARYAs a Hospitality Manager for the Hotel you are responsible for developing an environment that creates excitement for guests and employees, promoting and retaining a highly skilled work force. The supervisor also aids in coordinating and supervising the activities of the Hotel Front Desk, Limousine and Valet, Coffee Shop, and Retail personnel to ensure quality guest service and adherence to safety standards. ESSENTIAL FUNCTIONS- Deliver internal and external guest service to the standard of Penn Entertainment, by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets guests in a friendly, courteous manner and arranges for seating according to guest preference and table availability; monitors room atmosphere. - Quotes accurate waiting times and handles guest waiting lists or reservations in accordance with established procedures. - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. - Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.-...