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- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- May be responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. .-...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines. - Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related and...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Works closely with Executive Hosts, ViP Casino Services, and Players Club to ensure superior guest satisfaction. - Greets Players Club guests in a courteous and friendly manner and explains amenities and features. - Resolves customer service issues according to established guidelines. - Provides information on all aspects of the property’s services and facilities. - Explains the benefits and issuance of the mychoice card. - Builds and retains customer relations for our 4- and 5-Star guests. - Awards customer complimentaries based on gaming action and program guidelines. - Acts as greeter for bus line runs and charter groups as directed. - Performs all other related...
- Reconcile and balance all transactions completed in our back of house vault areas including but not limited to Main Bank, Chip Bank, Marker Bank and TR.- Responsible for maintaining designated vault increases and decreases to inventory- Able to count and refill the cassettes to be used in our cash dispensing and cash recycling units- Perform all financial escorts needed to ensure efficient operations- Replenishing and collecting funds from our cash recycling and cash dispensing units- Use our cash and coin sorting units to organize and redistribute funds- Troubleshoot and manually fix any issues that may occur with our cash recycling, cash dispensing units, cash sorting and coin sorting units- Able to assist other Team Members if needed or if Player Services Management is...
- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...
- Develops a thorough understanding of player's club and remains current on all promotions and events. - Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy. - Team members assigned to window banks will operate with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions, and respond to service issues at the TRU's and Coin Max. - Runs reports and verification information for patron Credit line requests in accordance with directive of...
- Operates assigned bank or window according to procedure.- Verifies previous count sheet from assigned bank, or, if window, count sheet from the Main Bank.- Counts down bank or window at end of each shift and reconciles to the cage accountability.- Ensures that all key control procedures are executed according to established guidelines.- Ensures that contents of the banks are organized so they can be readily counted at shift changes.- Prepares and completes all job-related paperwork as approved in the internal Control Submission.- Assists with the NRT kiosk as needed in relation to emptying or filling the units.- Participates in and attends meetings as requested.- Completes Currency Transaction Reports as required by law.- Conducts “Verifications” (doubles) to ensure...
- Ensures InteractIons wIth Internal and external guests followIng the guIdelInes of the Red Carpet Customer ServIce Program - Processes cash transactIons for casIno customers and employees (Includes cashIng TITO tIckets, personal checks, traveler�s checks, exchange currency and processIng cash advances) - Demonstrates knowledge of and complIance wIth TItle 31 regulatIons on a consIstent basIs - Enrolls patrons Into Players Club; Issue patrons Players Club cards; maIntaIn accurate player trackIng InformatIon; and assIst the MarketIng Department wIth all casIno promotIons - Balances cash drawers.� Ensure that the drawers are at approprIate Impressed amount at begInnIng and end of each shIft - Completes all necessary paperwork, IncludIng but not lImIted to balance sheets, buy sheets,...
- Maintains a balanced cashier's till - Process cash transactions for casino customers and employees, including, but not limited to: cashing TITO tickets, casino chips, Lottery tickets, personal checks, travelers cheques, processing currency exchanges, cash advances and other cash equivalents - Comply with Title 31 regulations - Enroll guests into Players Club, maintainaccurate player tracking information, and assist the Marketing Department with all casino promotions to aid with exceptional guest experience - Coordinates with Main Bank as needed - Complies with state, company, department policies and regulations - Report suspicious behavior, flagged patrons and possible intoxicated guests to a member of management - Assist with training new team members - Properly...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensures interactions with internal and external guests follow the guidelines of the Red-Carpet Customer Service Program.- Maintains balanced cashier's station.- Processes cash transactions for casino customers and employees (Includes cashing TITO tickets, personal checks, and travelers’ checks, exchanging currency, and processing cash advances).- Knowledgeable of and complies with Title 31 regulations.- Enrolls patrons into Players Club, issues patrons Players Club cards, maintains accurate player tracking information, and assists the Marketing...
- Prior experience as a Player Services Cashier is preferred - interacting with internal and external guests following the guidelines of the Red Carpet Customer Service Program - Maintaining balanced cashier's station - Processing cash transactions for casino customers and employees (including cashing TiTO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Be knowledgeable and complying with Title 31 regulations - Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions - Working the main bank as assigned - Answering phone calls with proper phone etiquette- Complying with state, company, department...
- Prior experience as a Player Services Cashier is preferred - interacting with internal and external guests following the guidelines of the Red Carpet Customer Service Program - Maintaining balanced cashier's station - Processing cash transactions for casino customers and employees (including cashing TiTO tickets, personal checks, travelers checks, exchange currency and processing cash advances) - Be knowledgeable and complying with Title 31 regulations - Enrolling patrons into Players Club, issue patrons Players Club cards, maintaining accurate player tracking information, and assisting the Marketing Department with all casino promotions - Working the main bank as assigned - Answering phone calls with proper phone etiquette- Complying with state, company, department...
- The incumbent on this position is responsible foraccurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MIL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Possess thorough knowledge of casino policies for all cashier areas - Maintain security and...
- Responsible for fostering a fun environment- Responsible for being a gracious host to all internal and external guests- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Accurately completing and updating electronic MTL/MIL transactions- Accurately process Poker Room activity; verification of front-line cashier transactions over $1,000.00, receiving Poker Dealer tokes, process chip redemptions when required; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed in the absence of a member of management- Flexibility with schedule, perform any cashiering duties as needed, or as instructed by member of management- Understands and performs department...
- The incumbent on this position is responsible foraccurate accountability of the cashier department activity - Performance in this position must be pleasant, efficient, an honest manner at all times - Will also be responsible for accurately completing and updating electronic MTL/MIL and chip bank - Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Supervisor or above - This position must be able to perform Cashier duties as needed - Understands department objectives, standards, and guidelines - Possess thorough knowledge of casino policies for all cashier areas - Maintain security and...
- The Cage Manager supervises controls and procedures of cage employees, ensuring that all accounting activities in the Cage Department are performed accurately and efficiently, in accordance with all applicable laws, rules and regulations of the Gaming Commission, Federal and State Tax Commissions, and established company policies, procedures and controls. - Manages the casino cage operations- Monitor and enforce operation performance of gaming regulations and completion of all requisite paperwork.- Maintains operational supervision of coin room and count function.- Safeguards company assets and maintains total casino cage accountability.- Maintains customer credit history records.- Carries out managerial responsibilities in accordance with the organization's policies and...
- Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.- Orders monies through exchange slips.- Verifies exchanges from other windows and receipt transactions for various cashiers.- Completes cash advances, cashes personal checks.- Perform marker related transactions including front money deposits and withdrawals.- Delivers exchanges to cashiers.- Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.- Issues Players Choice cards to new and existing guests efficiently and accurately.- Assists Players Choice members with redemption transactions.- Conforms to all rules and regulations of CTR / SARC Compliance.- Prepares and...
- Distributes and collects keys, dispenses and collects chips with security and distributes payment of jackpots to slot attendants.- Orders monies through exchange slips.- Verifies exchanges from other windows and receipt transactions for various cashiers.- Completes cash advances, cashes personal checks.- Perform marker related transactions including front money deposits and withdrawals.- Delivers exchanges to cashiers.- Relays Players Choice card uses and benefits to each guest, as well as describes any and all current and upcoming promotions.- Issues Players Choice cards to new and existing guests efficiently and accurately.- Assists Players Choice members with redemption transactions.- Conforms to all rules and regulations of CTR / SARC Compliance.- Prepares and...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- This would include two of the duties of Player Services, such as the following:Player Services Rep. 1 plus one of the following Sports Writer or Main Banker. Cashier - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Player Services Department.- Exchanges cash, coins, tokens and chips in accordance with established procedures.- Aids customers in completion of credit applications.- Cashes personal, travelers and payroll checks in compliance with approved procedures, and performs credit card advances.- Records any applicable federal cash transactions.- Issues and receives payments on markers.- Balances...
Your daily responsibilities include for a combination of two of the following functions of Cashier, Main Banker, or Sports Writer: For ALL Roles:- Responsible for new player card signups.- Responsible for player card reprints.- Responsible for player card pin reset.- Assists and promotes Penn Play App activation, Penn Wallet, and Penn Wallet Deposits.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains knowledge of property information.- Any and all duties assigned by leadership.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict...
