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- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible using the ACES program. Provides personalized service and uses guest’s name at least twice during all interactions. Greets each guest entering restaurant- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in...
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- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervenes as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Must process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Maintain a clean and stocked workstation.- Comply with state, company, and department policies and regulations.- Must have open availability including all...
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- Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).- Responsible for Assisting the Executive Chef in creating menus for restaurant outlets, banquets, and special events. - Recruit, train and upgrade staff maintaining proper staffing guidelines, within budgeted parameters while scheduling to meet the demands of business. - Control portion size; minimize waste and present menu items according to specifications. - Maintain a clean and sanitary area at all times in full accordance with ServSafe guidelines and state and local regulations. - Prepare weekly schedules and control labor. - Educate, train, and manage cooks to follow company policies and...
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- Facilitate retail sales, including customer assistance and follow-up.- Encourage and reinforce customer decisions to increase average dollar sale and units sold per transaction. - Stock and maintain the appearance of sales floor and merchandise displays. - Operate electronic cash register system to accurately and immediately account for payment transactions. - Follow established regulations, guidelines and procedures related to the sale of alcohol and or tobacco.
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What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Retail Clerk you will,Pay: $15.00 per hour | Shift: Wednesday- Sunday- Facilitate retail sales, including customer assistance and follow-up.- Encourage and reinforce customer decisions to increase average dollar sale and units sold per transaction.- Stock and maintain the appearance of sales floor and merchandise displays.- Operate electronic cash register and ticketing system to accurately and immediately account for payment transactions.- Follow established...
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- To assure all guests are courteously served with their purchases in a clean and attractive environment at the retail outlet. - Properly record all transactions in the Point-of-Sale system. - Accurately handle all cash, checks, credit card, gift certificates and comp transactions. - Maintain on a daily basis a high level of cleanliness in the retail outlet. - Unpack, stock and price all merchandise in the shop as needed with the ability to lift a minimum of 25 lbs. - Assist in stocking and recording stock for all vending machines. - Straighten, dust, and organize retail outlet when there are no guests. - Greet guests at the entrance to the retail outlet to encourage them to come in and look around when there are no other duties to perform. - Responsible for knowing all...
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- Assisting in the month-end General Ledger closing process to ensure financial statements are accurate and thorough. - Determining work procedures, prepares work schedules, and expedites workflow.- Issuing written and oral instructions.- Assigning duties and examines work for exactness, neatness, and conformance to policies and procedures.- Motivating and engaging team to achieve top level effort.- Preparing PPD expense and insurance journal entries; quarterly and annual tax returns/reconciliation; General Ledger print for department heads.- Reviewing General Ledger Accounts and Reconcile for all entries.- Generating financial statements and P&Ls.- Completing timely and accurate Balance Sheet reconciliations on a monthly basis. - Working closely with department managers...
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SUMMARYFor revenue audit: perform duties to audit revenue through cage, slots, table games, and F&B paperwork, and report discrepancies to management. ESSENTIAL DUTIES AND RESPONSIBILITIESRevenue Audit:- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Team members. - Audit daily cage paperwork.- Prepare worksheet of financial information obtained from cage audit for month end journal entry.- Audit daily slot paperwork and meter to actual drop information from casino management system.- Prepare worksheet of financial information obtained from slot audit for daily tax submission and month end journal entry.- Audit W2-G forms to the SIS Jackpot...
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Conducts daily revenue accounting audits including cash audits and other related reports.· Revenue auditor’s job responsibilities include verifying and recording revenue.· Conducts Title 31 audits.· Other duties as assigned. Regular attendance in conformance with the standards established by Argosy Alton from time to time is essential to the successful performance of this position. Due to the cyclical nature of the hospitality/entertainment industry, Employee may be required to work varying schedules to reflect the business needs of the property. This includes weekends and holidays.
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- Verifying, allocating, and posting details of daily transactions to spreadsheet or computer files from documents received from revenue/operational areas such as the cage, count room slot floor, food & beverage, programs, valet parking, lottery and retail.- Reconciling and balancing tapes and records to daily cash counts and summarizing details in customer files.- Compiling reports to show statistics such as cash receipts, machine payouts, expenditures, and other items pertinent to the operation.- Establishing and maintaining files of appropriate reports, records or other information relevant to the department.- Preparing and distributing audit exception notices for irregularities and errors discovered during the audit on a timely basis.- Completing and forwarding daily revenue...
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- Complete daily Audits and associated checklists for the following Audits including but not limited to: F&B outlets, gift shop, valet, banquet rooms, hotel, spa, complimentary transactions, soft count, cage, table games, Title 31, W-2G, and slots. - Maintain slot accounting system. - Track and report variances related to the areas in which the Audit was performed. - Track numerically controlled forms as directed. - Complete Audit Finding Reports on all deviations from procedures and/or iC’s found in daily Audits. - Maintain Credit card terminal reports and statements - Report and maintain daily revenues from all outlets - Complete Complimentary Allocation - Process advance payments for Banquet events - Maintain Micros reports - Maintain all inventory accounts - Prepare and submit...
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General Accountabilities: - Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas. - Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences. - Investigates and reports to supervisor any discrepancies determined through Audit process. - Prepares journal entries to record daily revenue and/or cashier activity. - Maintains accurate records and files pertaining to daily Audits of areas of responsibility. - Prepares and accumulates information used to prepare the Daily Operating Report. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to supervisor. - Conducts...
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- Review and reconcile soft count paperwork - - Review and reconcile hard count paperwork - - Responsible for the daily Audit of live games, electronic gaming devices, cage accountability, and admissions. - - Records mechanical meters on sample basis - - Responsible for removing the retention copy of all manual forms maintained in a locked dispensing machine and accounting copies - - Responsible for obtaining the work from the various accounting boxes through out the casino. - - Responsible for the daily Audit of live games, electronic gaming devices, cage accountability, and admissions. Supervisory Responsibilities This job has no supervisory responsibilities.
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Dealer School Hiring Event Event Details:📅 Date & 🕒 Time: May 14th between 12:00 pm - 4:00 pm📍 Location: 1904 Steakhouse | 777 River City Casino Blvd. Saint Louis, MO 63125 *EARN UP TO $28.00 PER HOUR**the position average is based on a tip pool evenly distributed amongst each dealer each pay period.Full-time and Part-time positions are availableTraining Overview (Training Pay: $15.00 per hour)All candidates will complete:- Two weeks of hands-on training focused on Blackjack fundamentals- Audition required at the end of Week 2 to qualify for casino floor placementOpportunities Available During Event: Part-Time Blackjack Dealer Path:- Attend two weeks of Blackjack School- Pass audition to be released to the casino floor- Begin dealing shifts as...
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- Must be able to work varied schedule including weekend, nights and holidays.- Keep work cart orderly and properly stocked at all times and maintain vacuums.- Inspect room linens before placing in rooms and return below standard pieces to Housekeeping.- Proper utilization of equipment, supplies and guest amenities.- Thorough cleanliness and sanitation of guest bathrooms.- Daily changing of soiled linens on beds and remaking beds following the hotel standards. - Thorough cleanliness of rooms, balconies and room furnishings.- Constant awareness of safety hazards, (i.e. broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons) and report to the Housekeeping Office. - Follow all training procedures set forth in the Blood borne Pathogens program-...
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- Performs all duties required to ensure that rooms are kept clean (i.e. vacuuming, dusting, glass cleaning, sanitizing bathrooms, changing linens, etc.).- Notifies Housekeeping Dispatcher or Supervisor when any repairs are necessary.- Ensures that each room is properly stocked.- Ensures everything in guest room is in proper working order.- Ensures linens and terry are without defect.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
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- Achieve desired results through established methods, procedures and guidelines to maintain desired standards, and high-quality service. Monitor results through inspection, evaluation and analysis. Makes changes if necessary, to achieve end result.- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Develops and produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- May be responsible for assisting in the budget...
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This position is responsible for the set-up, deliver and retrieve all food and beverage orders to guest rooms and hospitality suites while ensuring quality service, guest satisfaction, and the achievement/maintenance of company standards. Essential Functions - Set-up and delivery all food and beverage orders in accordance with established guidelines, procedures and policies as prescribed by company standards - Answer the telephone and take all customer orders in accordance with operating policies and procedures- Conduct floor sweeps and retrieve of all food and beverage trays in order to maintain established sanitation guidelines- Set-up and delivery all VIP amenities- Service all hospitality suites in accordance with BEO and established policy and procedures- Respond...
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SummaryThe Food Runner plays a key role in maintaining efficient service flow and upholding brand excellence. The Food Runner is responsible for delivering food orders from the kitchen to guests quickly, accurately, and professionally. In a high-energy, celebrity-branded restaurant environment, this role ensures food presentation standards are met while supporting servers and maintaining exceptional guest service. The Food Runner plays a key role in maintaining efficient service flow and upholding brand excellence. - Deliver food orders from the kitchen to guests in a timely and organized manner- Ensure all dishes are accurate, properly plated, and meet presentation standards before leaving the kitchen- Announce dishes upon delivery and describe items when...
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Sorella by GiadaSorella by Giada will partner with Celebrity Chef and entrepreneur Giada De Laurentiis at our new land-based Hollywood Casino in Aurora. The new dining experiences will bring De Laurentiis’ signature fusion of classic Italian cuisine and modern California influence to the Chicagoland region.SummaryThe Food Runner plays a key role in maintaining efficient service flow and upholding brand excellence. The Food Runner is responsible for delivering food orders from the kitchen to guests quickly, accurately, and professionally. In a high-energy, celebrity-branded restaurant environment, this role ensures food presentation standards are met while supporting servers and maintaining exceptional guest service. The Food Runner plays a key role in maintaining efficient service...