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The Reservation agent is responsible for booking guest reservations requests to secure rooms in a prompt, courteous manner and in addition will direct incoming guest room calls and inquiries in a timely manner. Essential Functions - Answer all in-coming reservation calls with efficiency and professionalism. - Take reservations and accurately inputting into the computer system. - Answer inquiries of room rates, outlets, room locations/directions, & promotions. - May input data into our CMP System. - interact with staff from Rooms Division/Front Office on bookings. - Handle all guest special requests in a professional manner. - Activate manual system in the event of system downtime. - Maintain accurate records and reports. - Address all guest service needs and resolve any...
- Stocks clean towels and removes dirty towels from pool deck area. Reports any towel shortages or issues to Manager.- Cleans trash from pool and marina areas, to include but not limited to guest tables, pool, deck, and cabanas. - Ensures all areas including but not limited to cabanas are set up and clean, according to established guidelines. - Delivers food to Pool and Hollydeck areas with a high caliber of guest service.- Maintains the safety of pool and marina areas. Reports any issues to Resort Operations leadership. - Ensures only authorized guests are using pool and marina areas.- Responsible for reporting cleanliness and safety issues.- Reports any issues or potential problems to Resort Operations leadership as they arise.- Assigns and assists customers with RV Park...
Job Summary:Provide direct and general supervision to restaurant staff to ensure the effective and efficient operation of assigned restaurant functions. Deliver exceptional internal and external guest service in alignment with the Cactus Petes service standards. Key Responsibilities:Guest Service Excellence- Deliver guest service with a friendly, approachable, and courteous demeanor.- Actively seek opportunities to assist guests and team members.- Respond sincerely and knowledgeably to guest and team member inquiries and needs.Team Leadership & Development- Staff, schedule, evaluate, train, and develop restaurant team members.- Monitor and coach team performance to ensure service standards are met or exceeded.- Maintain appropriate staffing levels based on business...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services- Education reimbursement program and Annual Scholarship Program - Career development...
As a Restaurant Bartender you will,Shift: 11am- 5pm or 4pm- 11pm | Pay: $8.50 per hour plus tips (Tip Avg. $150 per shift)- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- Ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants.- Opens and closes bar...
- Provides fast, friendly, professional and responsive customer service to restaurant guests, food servers and restaurant hosts- Maintains par levels of operating supplies (china, flatware, glassware, utensils), condiments, and paper supplies for each service station obtaining replacement stock from ware wash area and/or warehouse inventory in accordance with procedure- Removes dirty dishes, glassware, and flatware from table and counter tops, and transports items to designated area- Resets tables with silverware, napkins, and glassware in accordance with established restaurant table top specifications- Assists servers in their duties (e.g., refills water glasses and coffee cups, helps serve food orders, attend to guest needs) as required- Wipes counter areas, sinks and...
SUMMARYThe Sorella by Giada Restaurant General Manager is responsible for the overall leadership, business performance, and guest experience at the Celebrity Restaurant. This individual ensures the highest standards of hospitality, food & beverage quality, and service excellence. The Restaurant GM will lead, inspire, and develop a high-performing team while driving profitability and aligning operations with brand standards. The following and other duties may be assigned as necessary:- Oversee daily restaurant operations, ensuring seamless front-of-house and back-of-house collaboration.- Maintain consistent execution of service standards that reflect the celebrity brand image and guest expectations.- Monitor food quality, presentation, and overall dining experience to...
SUMMARYThe ESPN Sports Bar General Manager is responsible for overseeing the daily operations of the sports bar, ensuring exceptional guest experience, maximizing revenue, and leading a high-performing team. This role requires strong leadership, operational expertise, and a passion for hospitality in a fast-paced, energetic environment. The following and other duties may be assigned as necessary.- Oversee daily operations, including food & beverage service and guest relations.- Ensure compliance with health, safety, and liquor regulations.- Maintain facility cleanliness, ambiance, and readiness for peak events (e.g., major games, tournaments).- Manage budgets, forecasting, and financial reporting.- Drive sales through promotions, events, and community engagement.-...
The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner as well as ensuring equal distribution of guests among the lounge servers. Essential Functions - Greet and seat all restaurant guests - Answer phones and direct call appropriately - Ensure guests in each area are being properly attended - Assist the guests in any way possible and direct guests to tables - Handle initial complaint and inform manager on duty - Ensure a safe environment for fellow Team Members and Guests - Remain up-to-date on casino events and hours of operation - Utilize proper procedures and documentation for transactions - Attend meetings as scheduled - Other job related duties as assigned
What does River City Casino & Hotel have to offer? - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Fine Dining Host you will,Shift: Thursday to Sunday 4:30pm- 9:30pm or Wednesday to Saturday 4:45PM- 9:15PM| Pay: $15 per hour- Greet and seat guests at tables according to guest preference and table availability.- Provide guests with menus, inform guests of restaurant specials, and feature items.- Assist food servers and food runners in table maintenance and clean when necessary.
As a Restaurant Host Cashier you will,Shift: 11:45am- 8pm or 5pm- 11:30pm | Pay: $14 per hour + tips (Tip Avg. $80 per shift)- Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements. - Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and...
- Greet and seat guests utilizing established guest service guidelines- Answer phone and coordinate reservations, special guest requests, and messages- Respond to guest requests or place guest in contact with appropriate person for assistance- Answer guest questions in regards to menu items, pricing, specials and promotional events- Assist servers and bussers when needed
The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner as well as ensuring equal distribution of guests among the lounge servers. Essential Functions - Greet and seat all restaurant guests - Answer phones and direct call appropriately - Ensure guests in each area are being properly attended - Assist the guests in any way possible and direct guests to tables - Handle initial complaint and inform manager on duty - Ensure a safe environment for fellow Team Members and Guests - Remain up-to-date on casino events and hours of operation - Utilize proper procedures and documentation for transactions - Attend meetings as scheduled - Other job related duties as assigned
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Staff, schedule, evaluate, train, develop and monitor team members. Recommend wage increases, promotions, demotions, discipline, and other employment actions for team members.- Assist in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines.- Establish and maintain training and development procedures to ensure superior guest service standards are met.- Prepares and delivers performance appraisals for assigned team. - Understand department objectives, standards, guidelines, and budget.- Ensure assigned outlet is well staffed, organized and operating to our exceptional standard.-...
- Facilitate retail sales, including customer assistance and follow-up.- Encourage and reinforce customer decisions to increase average dollar sale and units sold per transaction. - Stock and maintain the appearance of sales floor and merchandise displays. - Operate electronic cash register system to accurately and immediately account for payment transactions. - Follow established regulations, guidelines and procedures related to the sale of alcohol and or tobacco.
The revenue accounting clerk is responsible for collecting, sorting, and accounting for the gaming documents generated by the Slot and Table Games departments on a daily basis. ESSENTIAL RESPONSIBILITIES - Conducts inventories to report cost of goods sold- Files, sorts, and matches Casino and Cage documentation- Maintains the manual document inventory, including unused, issued, and used documents- Assists in the Audit of the daily gaming and cashiering activities of the casino- Prepares and distributes various reports to management- Prepares currency transaction reports in a timely manner- Assists in maintaining patron tax files- Assists in performing card, dice, chip, and/or token Audits as necessary- Audits non-gaming revenues by reviewing, recording, and...
Essential Duties and Responsibilities: The following and other duties may be assigned as necessary: - Assisting in the month-end General Ledger closing process to ensure financial statements are accurate and thorough. - Determining work procedures, prepares work schedules, and expedites workflow.- Issuing written and oral instructions.- Assigning duties and examines work for exactness, neatness, and conformance to policies and procedures.- Motivating and engaging team to achieve top level effort.- Preparing PPD expense and insurance journal entries; quarterly and annual tax returns/reconciliation; General Ledger print for department heads.- Reviewing General Ledger Accounts and Reconcile for all entries.- Generating financial statements and P&Ls.- Completing timely...
General Accountabilities: - Responsible for the daily Audit of Cage, Slots, Table Games, gaming, and non-gaming revenue areas. - Prepares exception reports for instances of non-compliance with operational practices; engages team members and trains them appropriately to mitigate future occurrences. - Investigates and reports to supervisor any discrepancies determined through Audit process. - Prepares journal entries to record daily revenue and/or cashier activity. - Maintains accurate records and files pertaining to daily Audits of areas of responsibility. - Prepares and accumulates information used to prepare the Daily Operating Report. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to supervisor. - Conducts...
- Review and reconcile soft count paperwork - - Review and reconcile hard count paperwork - - Responsible for the daily Audit of live games, electronic gaming devices, cage accountability, and admissions. - - Records mechanical meters on sample basis - - Responsible for removing the retention copy of all manual forms maintained in a locked dispensing machine and accounting copies - - Responsible for obtaining the work from the various accounting boxes through out the casino. - - Responsible for the daily Audit of live games, electronic gaming devices, cage accountability, and admissions. Supervisory Responsibilities This job has no supervisory responsibilities.