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Your daily responsibilities include for a combination of two of the following functions of Cashier, Main Banker, or Sports Writer: For ALL Roles:- Responsible for new player card signups.- Responsible for player card reprints.- Responsible for player card pin reset.- Assists and promotes Penn Play App activation, Penn Wallet, and Penn Wallet Deposits.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Maintains knowledge of property information.- Any and all duties assigned by leadership.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict...
EVENING SHIFT (Nights and Weekends Required)- Promote and maintain all steps in the Red Carpet Customer Service program with each casino guest and fellow employees you come in contact with using S.T.A.R.S.- Provide service and funds for all slot department wallets, jackpots, cancel credits, payouts, etc.- Abide by all Gaming regulations and policies and internal controls.- Maintain integrity and discretion regarding patron information.- Stock and replenish currency and coin for KIOSK and ATM machines daily and/or as needed. - Prepares all currency, coin, checks, etc. for bank deposit and completes all required paperwork.- Orders currency and coin from bank as needed to ensure adequate supply.- Receives transfer of cash from count team and verifies totals with other...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Maintain balanced work station.- Maintain ticketing and jackpot kiosks on the gaming floor, including filling, dropping, and balancing.- Maintaining lottery ticket stations on the gaming floor, including dropping and balancing.- Pay out patron’s jackpot winnings.- Complete paperwork and currency exchanges for Cashiers, VLT, and F&B.- Complete F&B nightly drops.- Verify money from Soft Count.- Prepare funds for deposit to bank.- Run...
- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.-...
- Develops a thorough understanding of player's club and remains current on all promotions and events.- Assists customers utilizing the ACSC with enrolling, changing or redemption transactions in player's club in a positive, helpful manner to maintain accuracy.- Operates with an impressed inventory of cash and perform exchanges of gaming vouchers for cash, exchange cash equivalents for Front Money Deposits, exchange approved checks for cash, exchange chips for cash, exchange markers for cash, perform chip transfers, issue gaming vouchers, complete emergency BV transactions and respond to service issues at the TRU's and Coin Max.- Runs reports and verification information for patron credit line requests in accordance with directive of HCPN Credit Committee and PGCB regulations.-...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Ability to deal poker in order to provide a courteous and entertaining experience.- Accept direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met.- Initiate courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity.- Sponsor new dealers as needed in order to provide new hires with adequate on the job training.- Protect the integrity of the game through visual observation of all guests and game layout - Responsible to maintain a clean, organized work area including wiping down poker tables and picking up dirty glasses and ashtrays from empty seats. - Present oneself as a credit to...
- Experience in conducting poker game. - Safeguards the assets of the company.- Conduct the poker game.- Responsible for the accuracy of the table bank and the pot.- Adhere to poker room policies / procedures.- Review and inspect assigned working environment for any and all safety hazards.- Keep well informed of all corporate, property and Poker Department policies and/or procedures, upcoming events.- Required to do BRUSH-duty As Needed- Poker Dealer Will Keep All Accrued Tips- Comply with Pennsylvania Gaming Control Board Regulations- Perform other job related duties as assigned.
- Providing superior customer service in accordance with Company standards. - Demonstrate knowledge of and the ability to deal poker offered by the casino. - Reconcile potential conflicts with guests regarding the rules and conduct of game play. - Responsible for game protection including the identification of potential card counters, game accuracy and pace of poker play. - Conduct all procedures associated with opening and closing the shift including preparing cards and associated gaming equipment as well as accuracy completing all poker transactions required. - Assist in the handling of all guest related matters with positive outcomes on disagreements in a consistent, professional manner to ensure return visits. - May be required to perform duties outside of normal job...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.Ready to go all-in on a new career? Hollywood Casino St. Louis is offering Poker Dealer Training to help launch your career in the exciting world of table games!What We Offer:- Professional Poker Training– Taught by instructors. ($13.75 per hour training pay)- Employment Opportunity Upon Successful Completion– Pass your audition and be offered a position as a Poker Dealer.- Competitive Pay + Tips– Earn a steady base wage and benefit from generous player tips.-...
The poker dealer operates and conducts live games in the poker room including but not limited to, Hold ‘Em, Omaha, and No Limit Poker. ESSENTIAL RESPONSIBILITIES - Follow game procedures for all Poker games- Use all game equipment according to procedure- Provide game security and protect company assets by facing games at all times and be able to recreate bets/situations when necessary- Handle all monies accurately, i.e. bankrolls, payoffs, come and prop bets, making change, and cheque handlingPosition bets correctly- Repeat bets in a clear, audible voice- Verbalizes all aspects of game in a clear audible voice- Shuffle cards in accordance to Hollywood Casino-Aurora standards- Utilize proper card handling skills, i.e. shuffling, dealing from the hand, card...
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position.- Performs accurate chip and cash transactions.- Receives wagers from customers and pays...
Welcomes guests to the Poker Room, provides information to the players about promotions, tournaments, games and limits, adds players’ information on to an electronic waiting list,and performs other duties as assigned including but not limited to: - Seats players in Poker games.- Delivers chips to poker players from the cage to the table.- Answers telephone inquiries and responds to guest questions accurately and politely.- Enthusiastically supports, actively promotes and demonstrates Red Carpet Customer Service in accordance with department and company standards and programs. - Ensures behavior and appearance are in compliance with established standards.- Maintains a professional work environment with management, staff and guests.- Maintains complete confidentiality of...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Responsible for all pool rentals, including, rafts, tubes, and lockers. - Responsible for keeping inventory on all lost and found items. - Ensures the overall safety of guests in pool area. - Maintains supplies and ensures inventory is stocked and ordered as needed - Provides daily rotations and break schedules as necessary. - Acts as communications center for...
SUMMARY: The Product Manager will play a lead role defining, designing, and delivering best solutions that enable best in class digital customer experiences. The successful candidate will bring their proven experience establish and promote a vision for their assigned product that deliver upon the strategic business objectives and loyalty brand strategy as defined by key stakeholders across property operations, casino operations and marketing. In this capacity, the product manager will work closely with key leaders to ensure delivery of solutions are effective, forward thinking and provide a competitive advantage for the company. The successful candidate will leverage their extensive product management experience to define capabilities and drive the prioritization of a roadmap informed...
- 4 ten hour shifts- Day one benefits- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room staff. - Communicates as needed with Lead Cook and Sous Chefs.
- Responsible for providing guidance to promotions staff/function in the Marketing department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Develops, coordinates and executes all retail promotions, direct mail promotions, regularly scheduled entertainment acts and special events to target database customers while supporting compliance to departmental budget.- Supports the efforts and projects of the VP of Marketing and/or Marketing Manager as requested.- Analyzes the effectiveness and success of promotions, special events, and entertainment and VIP parties.- Enthusiastically supports, actively...
- Responsible for supervising and managing the promotions team. Develop, provide guidance, daily supervision, hire, train, coach, monitor, and assess job performance of direct reports.- Assist with the creation of strategic plans, reinvestment strategy, operational goals and the Marketing calendar to successfully achieve department revenue targets.- Prepare daily / weekly reports, recaps, pre/post analysis. Assist in the budget process, forecasting, and accrual process for the department.- Manages the coordination and execution of all promotions & events according to the rules and department processes and procedures. Ensure any potential issues are reported to leadership.- Effectively plan, organize and prioritize a heavy workload with competing priorities. Strong problem solving,...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for the management of all property Special Events & Promotions to include slot tournaments, promotions, drawings and VIP events. - Provides oversight of communications for promotional efforts for guests, team members, and regulatory agencies.- Develops and coordinates all aspects of each special event from conception to implementation and assists in conducting on-site promotions.- Prepares prize schedules for events in accordance with the event budget.- Coordinates ordering of all gifts, décor, prizes and collateral material needed for events.- Prepares various reports to assist in post event analysis and compiles monthly forecast and maintains budget.- Maintains...
- Your daily responsibilities include:· Responsible for fostering a fun environment· Responsible for being a gracious host to all guests and co-workers· Responsible for promoting a positive influence in the community and participating in events· Responsible for the management of all property Special Events & Promotions to include slot tournaments, promotions, drawings and VIP events.· Provides oversight of communications for promotional efforts for guests, team members, and regulatory agencies.· Develops and coordinates all aspects of each special event from conception to implementation and assists in conducting on-site promotions.· Prepares prize schedules for events in accordance with the event budget.· Coordinates ordering of all gifts, décor, prizes and collateral...
- Cleaning and maintaining high areas which may need dusting or cleaning such as; vents, duct covers, lights & fixtures, beams, signs, columns, ceiling tile and televisions- Cleans and maintains offices, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways, escalators and Slot Machines other work areas- Clean parking lot: pick up trash and cigarette butts, sweep, occasionally pressure wash area around entrance and smoke shack- Keep front entrance clear of snow and ice: shovel snow from all exit areas of building, apply salt (ice melt) where and when needed- Maintain garden appearance- Sweeps, mop and vacuum floor- Cleans rugs, carpets, upholstered furniture, and blind- Washes windows, door panels, and sills- Empties wastebaskets- Replenishes...
