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Drift SpaDrift Spa is a holistic wellness destination where guests are invited to step away from the noise of daily life and immerse themselves in tranquility. The front desk is more than a point of entry—it is the threshold to restoration. SummaryWe’re seeking a Front Desk Representative to be the welcoming face of Drift Spa. This role ensures a seamless guest journey from check-in to check-out, while upholding our philosophy of luxury service and intentional care. If you love hospitality, organization, and creating a sense of ease for others, this role is for you. - Warmly welcome guests and guide them through their spa experience.- Manage appointments, scheduling, and guest communications with accuracy andprofessionalism.- Provide knowledgeable recommendations on...
Drift SpaDrift Spa is a holistic wellness destination where guests are invited to step away from the noise of daily life and immerse themselves in tranquility. The front desk is more than a point of entry—it is the threshold to restoration. SummaryWe’re seeking a Front Desk Representative to be the welcoming face of Drift Spa. This role ensures a seamless guest journey from check-in to check-out, while upholding our philosophy of luxury service and intentional care. If you love hospitality, organization, and creating a sense of ease for others, this role is for you.- Warmly welcome guests and guide them through their spa experience.- Manage appointments, scheduling, and guest communications with accuracy andprofessionalism.- Provide knowledgeable recommendations on...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Use of computer to redeem gifts for our guests. - Ability to use a “cutting tool” provided by the company to open large amounts of boxes each gift day.- Ability to lift up to 20 pounds on an ongoing basis during the gift day.- Safety awareness is paramount by assisting to keep areas clean of debris and clutter. Also by adhering to basic rules of safety when lifting and when using company equipment. - Ability to present Forbes 5 star guest service and interactions with both guests and other team members while working in a fast-paced environment.- Ability to stand on feet for the duration of an up to 8-hour shift.- Move boxes from one location to another by carrying, use of...
- Provides personalized service and uses guest name - Resolves service problems according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
SUMMARYThe Special Project Attendant is responsible for ensuring that all flooring and carpeted areas throughout the property are clean, well-maintained, and presented in accordance with company standards. This position supports both front-of-house and back-of-house operations and plays a key role in maintaining a safe, polished, and welcoming environment for guests and Team Members.- Dust mop and wet mop floors in front-of-house areas- Strip, wax, buff, and maintain hard surface flooring in front-of-house areas- Shampoo carpets and clean upholstery throughout the property- Maintain cleanliness of ceilings, walls, and other high-reach surfaces as assigned- Operate, clean, and maintain floor care and cleaning equipment in proper working condition-...
SUMMARYThe Asian Specialty Cook is responsible for preparing and cooking high-quality Asian cuisine, ensuring consistency, presentation, and adherence to food safety standards. This role maintains kitchen operations, supports culinary staff, and delivers excellent guest dining experiences.- Prepare and cook a variety of Asian dishes according to recipes and quality standards- Ensure proper portioning, presentation, and plating of all menu items- Maintain cleanliness, organization, and sanitation of workstations and kitchen equipment- Monitor food inventory and communicate supply needs to management- Follow food safety, hygiene, and regulatory guidelines at all times- Collaborate with culinary team to maintain consistent menu quality- Assist with...
SUMMARYThe Asian Specialty Cook is responsible for preparing and cooking high-quality Asian cuisine, ensuring consistency, presentation, and adherence to food safety standards. This role maintains kitchen operations, supports culinary staff, and delivers excellent guest dining experiences.- Prepare and cook a variety of Asian dishes according to recipes and quality standards- Ensure proper portioning, presentation, and plating of all menu items- Maintain cleanliness, organization, and sanitation of workstations and kitchen equipment- Monitor food inventory and communicate supply needs to management- Follow food safety, hygiene, and regulatory guidelines at all times- Collaborate with culinary team to maintain consistent menu quality- Assist with...
SUMMARYThe Specialty Cook prepares and executes high-quality, signature dishes in a fast-paced, high-profile restaurant environment. This role ensures consistency, presentation, and adherence to culinary and safety standards while delivering an exceptional dining experience to a discerning clientele, including celebrity guests.- Prepare, cook, and plate signature dishes according to established recipes and presentation standards- Maintain consistency, quality, and creativity in all menu items- Monitor and maintain proper inventory levels; communicate supply needs to management- Follow all food safety, hygiene, and regulatory guidelines- Assist with menu development, daily specials, and seasonal offerings- Collaborate with culinary team to ensure smooth...
SUMMARYThe Specialty Cook prepares and executes high-quality, signature dishes in a fast-paced, high-profile restaurant environment. This role ensures consistency, presentation, and adherence to culinary and safety standards while delivering an exceptional dining experience to a discerning clientele, including celebrity guests.- Prepare, cook, and plate signature dishes according to established recipes and presentation standards- Maintain consistency, quality, and creativity in all menu items- Monitor and maintain proper inventory levels; communicate supply needs to management- Follow all food safety, hygiene, and regulatory guidelines- Assist with menu development, daily specials, and seasonal offerings- Collaborate with culinary team to ensure smooth...
- Perform all duties to meet OSHA guidelines and compliance.- Cleans elevated signs and décor that include vacuuming, wiping, or sweeping (dusting) or washing. Performs all duties that relates to all types of floor care.- Cleans mirrored ceilings.- Assist other departments with dusting/cleaning of surveillance cameras, vents, ducts, ceiling tile etc.- Perform special requests and or projects relative to detail cleaning and floor care need- Operates and knowledge of equipment such as: backpacks, scissor lift, ladders, wide vacs, buffers, scrubbers, and extractors.- Comply, train and monitors safety regulations and spotting- Performs preventative maintenance on all equipment and assists with recommendations of daily, weekly, monthly, quarterly and by hours.- Assists with...
- Responsible for providing an upscale guest experience by making and serving craft cocktails and drinks. - Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Resolves service problems according to established guidelines. Escalates issues to Food & Beverage leadership.- Provides fast, friendly, professional beverage service to guests. - Remains knowledgeable on all products in outlet, in addition to all casino events, amenities, and promotions.- Suggests and upsells products according to amenity availability to increase sales and guest loyalty. - Prepares and pours drink orders with proper portions and ingredients according to recipe and established guidelines and presents drinks to guests as required. Adds garnishes according to...
Hollywood Casino Joliet – Chicagoland’s Newest Casino Destination Bring your culinary expertise to the grand stage at Red Lotus, Hollywood Casino Joliet. As a Specialty Cook I, you’ll be the culinary leader on the line, orchestrating service with precision, mentoring junior cooks, and ensuring every plate that leaves the kitchen reflects Chef vision of elegance and flavor.This is more than a kitchen role — it’s your chance to help shape an iconic dining experience from day one.
- Reads food orders from computer printouts and prepares food items according to established menu plans. - Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests. - Washes, slices, peels, and cuts various foods to prepare for cooking or serving. - Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. - Prepares a daily prep list and written daily orders. - Engages the guest each time they come to the line. Explains product, asks questions, and builds positive relationships with the guests. - Coordinates and communicates orders with dining room staff. - Receives and delivers food to the proper areas. - Works the line in different locations...
Hollywood Casino Joliet – Chicagoland’s Newest Casino Destination Bring your culinary expertise to the grand stage at Red Lotus, Hollywood Casino Joliet. As a Specialty Cook II, you’ll be the orchestrating service with precision, mentoring junior cooks, and ensuring every plate that leaves the kitchen reflects Chef vision of elegance and flavor.This is more than a kitchen role — it’s your chance to help shape an iconic dining experience from day one.
- Performs duties to prepare and cook foods such as meats, entrees, soups, and other dishes of medium complexity according to standard recipes. - Transports, dishes up, plates, and presents food products for menus to include various cooking methods, broiling, roasting, sautéing, poaching, braising, boiling, and ala minute cooking in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Checks and ensures adequate supply of foods and seasonings. - Checks that food is properly prepared for cooking and serving. - Prepares foods items of medium...
- Assist the manager for assigned shift creating a differentiated service experience and ensuring optimum performance of all team members- Indirectly responsible for maintaining back of house operations with all set culinary and operational standards and specifications with the Sous Chef- Achieves desired results through staff development and training programs, established methods, procedures, and guidelines to maintain desired standards, and high-quality service. Then, monitors results through inspection, evaluation, and analysis. Makes changes, if necessary, to achieve end result- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe)- Ensures regulatory, internal controls and policy and procedure compliance - Establishes and implements...
- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- ices and fills all non-alcoholic drinks for servers.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Monitor guest consumption of alcohol and intervene as needed according to company policy and T.I.P.S training.- Promote gaming events and promotions.- Process cash and credit card transactions for guests while maintaining the integrity of all financial controls and responsibilities.- Prepare and pour drinks with proper measured portions and ingredients according to recipe and in accordance with standard operating procedures.- Slice fruit, as...
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards.- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines.- Itemizes, totals,...
Responsibilities:- Adheres to all departmental and property policies and procedures regarding guest service standards. -- Greets and welcomes each guest seated in assigned station. -- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. -- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). -- Suggests items to guests based on expressed guest preferences. -- Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. -- Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. -- Resolves service issues according to established...
