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- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods...
- Sets up work area at the beginning of the shift. - Maintains par levels of plate ware, glassware, silverware, condiments, and all other items. - Carries dirty dishes from dining room to kitchen. - Carries dirty service items from the side stations to the dishwashing area. - Wipes table tops and chairs with sanitized cloth. - Breaks down all trays of dirty dishes brought from the dining room. - Carries dirty dishes from the breakdown area to the dishwashing area.- Wipes table tops and chairs with sanitized cloth. - Inspects all tabletop items for cleanliness before tables are ready to be seated.- Replenishes supply of clean linens, silverware, glassware, and dishes in dining room. - Polishes silverware and glassware. - Wipes down all coffee machines, ices tea...
- Performs a variety of duties relating to working in the Team Member Dining room and service of food and/or beverage.- Responsible for cash handling in the Team Member Dining Room.- Stocks counters, steam tables and displays in a neat and timely manner.- Provides friendly, efficient, professional service, and demonstrating a willingness to serve our team members with a smile.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards – Must be ServSafe Certified.- Cleans floors and workstations thoroughly.- Operates dish machine to clean dishes.- Operate and clean equipment including steam tables, dish machine, coffee machines and soda fountain.- Completes...
- Develops and executes strategic marketing direction to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value.- Develops and implements annual marketing plan for the property that supports the overall brand strategy for the company.- Drives improved program results in all areas of responsibility through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for assessing,...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for Hollywood and 1st Jackpot: - Responsible for directing the overall operations and staff of the Table Games/Slots/Performance/Sportsbook Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Facilities departmentwho oversee installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution. Develops,implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. -...
- Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), the Internal Revenue Service- Responsible for all regulatory compliance related to Accounting System of Internal Controls as required by, among other agencies and governing bodies- Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of...
- Be responsible for directing the overall operations and staff of the Finance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- The responsibility for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for the development,...
- Responsible for directing the overall operations and staff of the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation.- Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the VP of Hospitality.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards...
The Director of Hotel Operations is responsible for overseeing and managing all aspects of hotel operations, ensuring exceptional guest service, operational efficiency, and financial performance. This role provides leadership to front desk, housekeeping, reservations, guest services, and other hotel-related departments while aligning operations with the property’s vision, values, and service standards. The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the Hotel; functions as a strategic leader of the hotel with responsibility for all aspects of the operation. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. - Ensure that scheduling is...
- Responsible for designing and executing marketing strategies for the properties to promote customer awareness and casino image in order to maximize revenue.- Works closely with Vice President of Marketing to design, implement, and oversee overall strategies for all areas of responsibility.- Drives improved program results in all areas of responsibility through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. - Makes changes if necessary to achieve end result.- Lead departments through active participation. - Manages outside agencies to ensure timely and precise program execution. - Management accountability...
- Responsible for directing the overall operations and staff of the Casino Marketing department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives - Develops and implements marketing strategies to maximize volume and market share; investigates potential opportunities for incremental revenue. - Builds loyalty and develops sustained effective relationships among valued VIP customers; establishes and maintains relationships with industry influencers and key community and strategic partners. - Setting measurable goals for customer development staff with regards to growing high end play, and generating more play out to the current database. - Ensures that scheduling is done in an effective and efficient manner to ensure...
- Develop and execute strategic marketing direction to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value.- Develop and implement annual marketing plan for the property that supports the overall brand strategy for the company.- Drive improved program results in all areas of responsibility through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high-quality service, then monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve desired result.- Responsible for assessing,...
- Compile property wide operations performance reporting, analyze the results and communicate findings to property management (i.e. Human Resources, Finance, Executive Management Team, and Operations) - This responsibility will include the reporting and analyzing of revenue and costs generated as a result of specific events with an overall analysis of the impact or profitability of each event - Provide reports of statistical analysis, including information in the form of graphs, charts, and tables to Executive Management - Identify relationships and trends in data in the region, as well as any factors that could affect the future results- Analyze and interpret statistical data in order to identify significant differences in relationships among sources of information - Prepare...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing staff in the Player Development department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Develops and implements VIP player programs/events/parties to create guest loyalty and return guest visits.- Administers and oversees player...
FUNCTION AND SCOPEThe Director of Player Development oversees VIP player experience and Player Development operations at River City Casino Hotel; a 90,000 square foot gaming floor with a luxurious 200 room hotel, 1400 seat entertainment center with an assortment of dining options plus a sports book planned for 2025. They will drive revenue growth while optimizing reinvestment and executing enterprise-wide VIP initiatives. The Director of PD will ensure strong employee and guest engagement while managing a dynamic team across premier gaming, hospitality, and entertainment complex. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Directs the overall operation and Player Development team of the Player Development department....
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Develops and implements departmental organization. - Directs racing management team for department specific goals / promotions. - Focuses increasing handle revenue through both on-track and off-track (export) wagering channels - Prepares and implements monthly simulcast schedule. Plans and implements new business strategies. - Responsible for creating and establishing a safe and positive working environment. - Maintains relationships with vendors, suppliers and establishes cost effective strategies. - Oversees Race Office and Mutuel departments as well as track announcer, video patrol, and all other departments affiliated with the daily racing operation on-track. -...
- Performs daily cleaning projects as directed by supervisors.- Cleans all floor mats.- Sweeps, scrubs and mops all kitchen floors and walls to remove food, debris and grease.- Cleans behind and under all equipment.- Maintains hood vent system, ovens and cleaning of equipment.- Cleans and sanitize all counters, shelves and garbage cans.- Becomes well versed in all ware washing equipment operation and maintenance- Reports all equipment malfunctions to appropriate supervisor. - Washes all dishes, glassware, silver, kitchen ware and utensils as needed- Responsible for proper storage of all equipment (china, glass, silver, cooking equipment and utensils).- Ensures that all F&B venues are cleaned to Health Department Standards.- Assists other venues with cleaning projects...
- Responsible for the washing all dishes, glassware, silver, kitchen ware, and utensils, cleaning of all equipment, floor mats, floors in all kitchen areas, and walls, where applicable.- Responsible for cleaning floors, mats, and hallways in back of house in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Perform daily cleaning projects as directed by supervisors. - Clean all floor mats. - Sweep, scrub, and mop all kitchen floors and walls to remove food, debris, and grease.- Clean behind and under all equipment. - Maintain hood vent system, ovens, and cleaning of equipment. - Clean and sanitize all counters, shelves, and garbage cans. - Become well-versed in all ware washing equipment operation and maintenance....
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Dishwasher, you will:Shift: 3:00pm - 11:30pm | Pay: Starting at $14.00 per hour- Cleans and sanitizes all dishware, glassware, and silverware. - Maintains cleanliness and organization of all kitchen areas and equipment. - Maintains a pace of work which allows supplies to be cleaned and put in their proper place which meets business demands. - Cleans and sanitizes all kitchen equipment while preparing tableware for washing, i.e., scrapes plates, pre-soaks silverware....
