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- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor
- Paid Dealer School is designed to teach/train aspiring table games dealers.- Dealers are responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Open game at assigned table, count contents, verify count with closing list, inspect cards or dice and sign off with supervisor.- Deal games, payout winnings, exchange currency for chips and inform guests of game rules.- Change over deck of cards or dice, inspect and mix cards.- Verify bank roll fills with the supervisor and security personnel.- Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with game rules and minimums set.- Close game; sort cards, balance...
- Paid Dealer School is designed to teach/train aspiring table games dealers.- Dealers are responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Open game at assigned table, count contents, verify count with closing list, inspect cards or dice and sign off with supervisor.- Deal games, payout winnings, exchange currency for chips and inform guests of game rules.- Change over deck of cards or dice, inspect and mix cards.- Verify bank roll fills with the supervisor and security personnel.- Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with game rules and minimums set.- Close game; sort cards, balance...
- Paid Dealer School is designed to teach/train aspiring table games dealers.- Dealers are responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Open game at assigned table, count contents, verify count with closing list, inspect cards or dice and sign off with supervisor.- Deal games, payout winnings, exchange currency for chips and inform guests of game rules.- Change over deck of cards or dice, inspect and mix cards.- Verify bank roll fills with the supervisor and security personnel.- Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with game rules and minimums set.- Close game; sort cards, balance...
- Paid Dealer School is designed to teach/train aspiring table games dealers.- Dealers are responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Open game at assigned table, count contents, verify count with closing list, inspect cards or dice and sign off with supervisor.- Deal games, payout winnings, exchange currency for chips and inform guests of game rules.- Change over deck of cards or dice, inspect and mix cards.- Verify bank roll fills with the supervisor and security personnel.- Ensure protection of game; maintain continuous inspection of cards or dice, ensure betting in compliance with game rules and minimums set.- Close game; sort cards, balance...
ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Apply skill in dealing individual games. Provide prompt, accurate and courteous service to playing guests, in accordance with standard procedure. - Handle guest transactions for "buy-ins" and "pay-offs". - Verify fill and credits for the game. - Notify Floorperson of any irregularities in guest play and transactions during the shift. - Take losing bets and pay winning bets according to established rules and procedures. - Provide courteous and friendly service to all staff and guests. - Perform related work as requested. - Adhere to Title 31 Gaming Regulations as applicable to the Casino Department.
General Accountabilities: - Serves food, beverages, or desserts to guests in such settings as take-out counters of 24/7 café venue. - Performs cleaning duties such as sweeping, mopping, and transporting dishes to keep equipment and facilities sanitary.Scrubs and polishes counters, clean tables, and other equipment; cleans glasses, dishes, and fountain equipment. - Prepares bills for food using MICROS POS, accepts payment or makes change, and balances receipts and payments in cash drawers. - Cooks' food or prepares food items such as sandwiches, pizzas, and salads, using standard formulas or following directions and delivers orders to the kitchen and picks up and serves food when it is ready. - Provides friendly, quick, professional service, demonstrating willingness to serve...
Responsible for the culinary quality, innovation and experience of the property. - Assists in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Produces menu items as listed in each restaurant. Follows all prep lists and ensure kitchens are stocked and ready for service.- Responsible for supporting compliance to...
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and...
- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods...
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and...
- Performs a variety of duties relating to working in the Team Member Dining room and service of food and/or beverage.- Responsible for cash handling in the Team Member Dining Room.- Stocks counters, steam tables and displays in a neat and timely manner.- Provides friendly, efficient, professional service, and demonstrating a willingness to serve our team members with a smile.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards – Must be ServSafe Certified.- Cleans floors and workstations thoroughly.- Operates dish machine to clean dishes.- Operate and clean equipment including steam tables, dish machine, coffee machines and soda fountain.- Completes...
- Performs a variety of duties relating to working in the Team Member Dining room and service of food and/or beverage.- Responsible for cash handling in the Team Member Dining Room.- Stocks counters, steam tables and displays in a neat and timely manner.- Provides friendly, efficient, professional service, and demonstrating a willingness to serve our team members with a smile.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards – Must be ServSafe Certified.- Cleans floors and workstations thoroughly.- Operates dish machine to clean dishes.- Operate and clean equipment including steam tables, dish machine, coffee machines and soda fountain.- Completes...
- Develops and executes strategic marketing direction to include marketing reinvestment, direct marketing, advertising, public relations/community relations, and entertainment for the properties which generates trial and builds long term relationships with customers and strengthens the brand value.- Develops and implements annual marketing plan for the property that supports the overall brand strategy for the company.- Drives improved program results in all areas of responsibility through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Makes changes if necessary to achieve end result.- Responsible for assessing,...
The following and other duties may be assigned as necessary:- Strategic Planning– Develop and execute strategies to optimize the casino’s operation, drive revenue growth, and improve guest satisfaction.- Team Leadership – Recruit, train, develop and supervise table games, slot and poker team members. In addition, create a culture where team members at all levels in the department are engaged and connected to the Penn Entertainment Values. Ensure that all team members are compliant will all training requirements. Identify and develop departmental talent.- Regulatory Compliance– Ensure that the casino’s operations comply with all relevant policies, internal controls, law, regulations and licensing requirements.- Financial Management – Partner with VP of Casino Ops to prepare and...
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for directing the overall operations and staff of the Facilities department who oversee installation, maintenance and repair of HVAC, electrical and plumbing systems and water distribution. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Conducts a...
- Be responsible for directing the overall operations and staff of the Finance department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- The responsibility for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Responsible for the development,...
- Responsible for directing the overall operations and staff with VLT, Sportsbook, and Racing. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the General Manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and...
- Responsible for designing and executing marketing strategies for the properties to promote customer awareness and casino image in order to maximize revenue.- Works closely with Vice President of Marketing to design, implement, and oversee overall strategies for all areas of responsibility.- Drives improved program results in all areas of responsibility through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. - Makes changes if necessary to achieve end result.- Lead departments through active participation. - Manages outside agencies to ensure timely and precise program execution. - Management accountability...
- Responsible for directing the overall operations and staff of the Casino Marketing department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives - Develops and implements marketing strategies to maximize volume and market share; investigates potential opportunities for incremental revenue. - Builds loyalty and develops sustained effective relationships among valued VIP customers; establishes and maintains relationships with industry influencers and key community and strategic partners. - Setting measurable goals for customer development staff with regards to growing high end play, and generating more play out to the current database. - Ensures that scheduling is done in an effective and efficient manner to ensure...