Job Listings

- DAY ONE BENEFITS.- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, Food and Beverage drop.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Tests all scales at booth and in the hard count room daily.             - Collects VLT cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the count room in order to assist in reaching profitability and compliance goals- Removes cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Ohio State Gaming Regulations- Transports all collected cash boxes to the Count Room following predetermined route- Ensures key control procedures are followed- Operates automated currency equipment to count and process tickets/currency removed from the cash boxes- Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes- Packages currency and tickets/currency into predetermined amounts for later use or deposit- Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and Ohio State Gaming Regulations- Completes daily maintenance of all count room equipment and cleaning of the count room- Works professionally with other departments as needed to complete tasks- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

- Demonstrate a comprehensive understanding of company internal control system and departmental policies and procedures - When necessary, is hands-on to ensure completion of scheduled tasks - Ensure efficient use of currency counting equipment and ensure that daily maintenance requirements are completed - Responsible for counting all currency and reconciling all associated paperwork - Uphold a team work experience offering assistance where available or when requested. - identify problems, make recommendations and participate in improvement as appropriate - Communicate information to supervisor, as appropriate, and provide detailed documentation for departmental procedures and updates

- Counts and verifies all VLT drop boxes, VLT Machine Bill Validator, Food and Beverage drop.- Prepares appropriate paperwork and makes necessary computer entries.- Responsible for collecting VLT drop and bill validator drop.- Performs VLT weighing and coin wrapping process.- Transports wrapped and counted coin to vault.- Prepares booth and main bank buys.- Tests all scales at booth and in the hard count room daily.             - Collects VLT cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the count room in order to assist in reaching profitability and compliance goals- Removes cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Ohio State Gaming Regulations- Transports all collected cash boxes to the Count Room following predetermined route- Ensures key control procedures are followed- Operates automated currency equipment to count and process tickets/currency removed from the cash boxes- Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes- Packages currency and tickets/currency into predetermined amounts for later use or deposit- Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and Ohio State Gaming Regulations- Completes daily maintenance of all count room equipment and cleaning of the count room- Works professionally with other departments as needed to complete tasks- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members. 

ESSENTIAL DUTIES AND RESPONSIBILITIES - Protect company assets. - Perform drops (which includes, but not limited to, pulling/pushing carts weighing up to 100 pounds, opening slot machines, pulling full BV cans, replacing with empty BV cans, transporting BV cans to a trolley cart, closing and locking slot machines)and counting of; currency, coins, chips, vouchers, TITO tickets, coupons and other monetary units as used in day to day business. - Perform verification, reconciliation and balancing functions including drafting or otherwise preparing any necessary documentation. - Perform drops, buys, cart loading, cart escorts, receive, dispense, secure, count, record, store, transport and perform all other functions necessary for the efficient administration of business. - Prepare accurate paperwork as required. - Understand and efficiently operate all machines used in the course of business including but not limited to machines used for counting or other information systems, including software and hardware. - Compile information, complete and submit reports as needed. - Clean and maintain machines and ensure supplies are stocked as needed. - Meet department uniform, appearance and grooming requirements. - Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner. - Perform other job related and compatible duties as assigned.

 - Guaranteed 40 hours pay per week.- Transfers drop devices from casino floor to the Count Rooms.- Performs daily count of multiple cash drops on the casino floor.- Sorts, counts, straps, and records the results of daily counts in accordance with departmental and regulatory policies.- Compares and contrasts totals from physical count to those entered in the computer as well as the numbers recorded on currency counters.- Prepares reports recording any discrepancies from the computer totals to the actual physical totals, while notifying the Lead, or Manager of any variance between the two.- Performs minor repairs and maintenance on Count Room equipment.- Maintains an ethical work habit in adhering to regulatory, departmental, and company policies.- Performs duties as assigned by the Count Room Lead or Manager.al, and company policies. - Performs duties as assigned by the Count Room Lead or Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Always maintains a positive attitude, supporting the policies of Senior Management of the Casino. (Continually)- Adhere to established department and property policies and procedures regarding guest service standards. (Continually)- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity. (Continually)- This is a uniformed position, which requires that team members are following uniformed appearance standards while on duty. (Continually)- Coach, monitor, and develop team members for improved performance. (5%)- Assist in assuring an accurate coin and currency count by machine, by promoting the physical removal of drop from slot machines, the transporting of the drop to the count rooms, the performance of the physical count. Assist in assuring the accuracy of BVA monies and accuracy of reports by observing the counters, by balancing the reports, and by balancing the drop. (25%)- Assist in assuring the accuracy of pit drop monies and accuracy of reports by observing the counters, by balancing the reports, and by balancing the drop. (5%)- Ensure that training the Count Room Team Members follows company policies and procedures. (Continually)- Assist in assuring low departmental operational costs by planning and directing the operations. (5%)- Assist in assuring the accuracy of slot drop reports by keying slot drop data. (5%)- Ensure all equipment is running properly and recommend service for equipment. (5%)- Prevent damage to property and equipment via proper supervision of staff. (Continually)- Provide an accurate final count that allows the Slot Department and Cage to operate in an uninterrupted and orderly manner. (5%)- Schedule count team personnel so that there are three people available for drop and count process. (5%)- Pull bill validators from slot machines. (15%)- Transports bill validators to soft count room. (10%)- Maintain and assure the proper routing of the department’s paperwork. (15%)- Performs other duties as may be assigned by department and/or company management.- Follow all cleaning, sanitation and PPE position specific guidelines.

- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Demonstrates a comprehensive understanding of company internal control system and departmental policies and procedures.- Removes cash boxes from slot machine and replaces with empty cash box using procedures that are within Internal Controls and Massachusetts State Gaming Regulations.- Transports all collected cash boxes to the Count Room following predetermined route.- Ensures key control procedures are followed.- Operates automated currency equipment to count and process tickets/currency removed from the cash boxes.- Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes.- Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit.- Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and MA State Gaming Regulations.- Completes daily maintenance of all Count Room equipment and cleaning of Count Room.- Work professionally with other departments as needed to complete tasks.- Other duties may be assigned.- Answers routine questions from co-workers; leads completion of daily tasks within the department or work unit; interacts with others when necessary to achieve desired outcomes 

Come join us for our Hiring Events - Every Thursday from 3:00 PM to 6:00 PM. We would be happy to meet you, answer any questions you may have, and set you up with an interview with one of our Hiring Managers.  Ameristar Casino Resort Spa offers Team Members:  Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before December 31st, 2023, and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through December 31st, 2023. - Discounted bus tickets  - Non-Accrued Additional Time Off – Apply, Interview, and Start before December 31st, 2023, and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month. - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities  - Guarenteed 40 hours of pay per week! - Assure an accurate soft count by counting and recording information in accordance with gaming regulations and/or casino policies. - Assure accurate report of slot drop by keying information into the computer, balancing, and reporting information by computer entries to Finance Department. - Maintain and assure the proper routing of the department’s paperwork. - Maintain the safekeeping of the carts and the contents of the pit drop boxes. - Adhere to established department and property policies and procedures regarding guest service standards.- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity. - This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty. - Heavy, repetitive lifting

- Responsible for the collection and count of slot cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the count room.  Also responsible for the count of poker and table game drop boxes and any other drops or counts for associated gaming revenues in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  - Comprehensive understanding of regulations pertaining to the work process- Accurately reports count results- Completes daily maintenance of all count room equipment

- Remove cash boxes from slot machine and replace with empty cash box using procedures that are within internal Controls and State Gaming Regulations- Transports all collected cash boxes to the Count Room following predetermined route- Ensure key control procedures are followed- Operates automated currency equipment to count and process tickets/currency removed from the cash boxes - Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes- Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit- Transports the verified tickets/currency to the Main Bank and ticket storage area within internal Controls and Sate Gaming Regulations- Complete daily maintenance of all count room equipment and cleaning of count room- Work professionally with other departments as needed to complete tasks- Other duties may be assigned- Answer routine questions from co-workers; Lead completion of daily tasks within the department or work unit; interact with others when necessary to achieve desired outcomes

- Complies with company policies, all state and federal regulations, and internal controls as relates to this position. - Conducts the drop on all EGDs.  Sorts and counts coin and vouchers using counting machines and scanners.  Completes cash count to vault sheet. - Prepares money and tickets to be put into counting machine; opens drop boxes, empties money and tickets, clears and resets box. - Operates counting machines, straps cash, and bags coin. - Verifies grand total with Casino Accounting. - Maintains Count Room machines, supplies, and general area.  Cleans machines, performs preventive maintenance, and cleans Count Room area. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines, and other Auditing functions. - Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Responsible for the collection and count of slot cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the count room.  - Also responsible for the count of poker and table game drop boxes and any other drops or counts for associated gaming revenues in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals.  - Comprehensive understanding of regulations pertaining to the work process- Accurately report count results- Complete daily maintenance of all count room equipment- May function as a Main Bank Cashier or Count Team Member as necessary.   

- Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines and other Auditing functions. - Completes daily maintenance of all count room equipment as well as cleaning of count room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines, and other Auditing functions. - Completes daily maintenance of all Count Room equipment as well as cleaning of Count Room.- Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.

- Complies with company policies, all state and federal regulations, and internal controls as relates to this position. - Conducts the drop on all EGDs.  Sorts and counts coin and vouchers using counting machines and scanners.  Completes cash count to vault sheet. - Prepares money and tickets to be put into counting machine; opens drop boxes, empties money and tickets, clears and resets box. - Operates counting machines, straps cash, and bags coin. - Verifies grand total with Casino Accounting. - Maintains Count Room machines, supplies, and general area.  Cleans machines, performs preventive maintenance, and cleans Count Room area. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.

- Responsible for the collection and count of slot cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the Count Room. - Responsible for the count of drop boxes and any other drops or counts for associated gaming revenues in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Collection of cash, tickets and tokens from each slot machine, cashless wagering kiosk, parking kiosk, satellite banking kiosk, arcade games and any other machine or revenue area as instructed and appropriate- Effectively perform the functions of counting, sorting, strapping, racking, transporting, and recording of all funds in the count operation- Maintain proficiency in operation of all programs and equipment used in the drop and count process- Comprehensive understanding of regulations pertaining to the work process. - Accurately report count results.- Open slots machines & remove cash boxes and carry to carts - lifting expectations 50 lbs. - Position requires Walking 50% of the time. - Standing 50% of the time- Complete daily maintenance of all Count Room equipment.

- Responsible for providing guidance and daily supervision to staff in the Count Room. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to deadlines. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. E- nsures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures soft currency is accounted for and recorded in accordance with company policies and procedures. - Manually counts large amounts of currency. - Reviews and compiles reports generated by Soft Count. - Ensures company assets are properly accounted for and secured. - Accounts for all Table Games documentation. - Oversees the maintenance of machinery used in Count Room operations. - Ensures that access to the Count Room is by authorized personnel only, and that keys to sensitive areas are properly controlled. - Operates a currency counting machine. - In the absence of Count Room Manager, responsible for the direct supervision of Soft Count staff.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.

- Responsible for providing guidance and daily supervision to staff in the Count department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to deadlines.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  - Ensures soft currency is accounted for and recorded in accordance with company policies and procedures- Manually count large amounts of currency- Reviews and compiles reports generated by Soft Count- Ensures company assets are properly accounted for and secured- Accounts for all table games documentation- Oversees the maintenance of machinery used in count room operations- Operates a currency counting machine- Ability to function with secured access for ingress/egress to count room- In the absence of Count Room Manager, responsible for the direct supervision of soft count staff- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.

The CRM Analyst creates and executes reports and analyses that illustrate the performance of our Database, Loyalty, and VIP programs. The role will be a hands-on subject matter expert reporting to the CRM Analytics Manager.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Prepares analysis for measuring marketing performance across the company including but limited to areas of CRM Marketing, customer loyalty program, promotions, amenity offers, internet/social media engagement.- Collaborate with database marketing, player development, loyalty marketing and regional CRM leaders in analyzing marketing initiatives and provide business recommendations.- Performs comprehensive analysis of CRM campaign and market research data. Makes recommendations for improvement and delivers information based upon analysis findings.- Utilizes business intelligence reporting tool and SQL to construct marketing performance analytics as required. - Analyzes customer data, defines actionable segments, and creates targeted lifetime value/customer life-cycle engagement campaigns and programs. Makes recommendations for campaigns based upon findings.- Analyzes trends and Key Performance Indicators (KPIs) related to campaign performance, loyalty partnerships, customer behavior and perform regular data quality audits on guest activity data.- Leads the analysis and business requirement gathering to develop detailed functional requirements for project scopes. - Creates clear, concise, and complete functional specifications and requirements documents.- Collaborates with BI team to test and verify that solutions will be successful.- Maintains current knowledge of emerging CRM (i.e., Salesforce or Tableau), app technologies, and solutions. - Provides training support to end users of business intelligence reporting and CRM tools as needed.- Maintains CRM dashboards. Troubleshoots as needed and escalates issues to Manager.- Performs data mining for campaigns and audits according to established guidelines. Presents information and makes recommendations for improvement. - Develops database queries for counts and lists of records based upon real time analytics. Runs queries and develops detailed reporting upon findings. Makes recommendations for database improvement.- Prepares ad-hoc reporting.- Identifies performance opportunities across marketing initiatives. Develops and presents recommendations for improvement.- Creates presentations for budget meetings and operational reviews.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.