- Responsible for the collection and count of slot cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the count room. - Also responsible for the count of poker and table game drop boxes and any other drops or counts for associated gaming revenues in order to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. - Comprehensive understanding of regulations pertaining to the work process- Accurately report count results- Complete daily maintenance of all count room equipment- May function as a Main Bank Cashier or Count Team Member as necessary.
- Responsible for the collection, counting, sorting, and wrapping of currency. - Participates in the transfer of currency off the floor. - Transports the currency to the restricted area for counting. - Ensures key control procedures are followed. - Responsible for operating currency counters, adding machines and other Auditing functions. - Completes daily maintenance of all count room equipment as well as cleaning of count room. - Works professionally with other departments as needed to complete tasks. - Ensures company assets are properly accounted for and secured. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Complies with company policies, all state and federal regulations, and internal controls as relates to this position. - Conducts the drop on all EGDs. Sorts and counts coin and vouchers using counting machines and scanners. Completes cash count to vault sheet. - Prepares money and tickets to be put into counting machine; opens drop boxes, empties money and tickets, clears and resets box. - Operates counting machines, straps cash, and bags coin. - Verifies grand total with Casino Accounting. - Maintains Count Room machines, supplies, and general area. Cleans machines, performs preventive maintenance, and cleans Count Room area. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
- RESPONSIBLE FOR THE COLLECTION, COUNTING, SORTING, AND WRAPPING OF CURRENCY. - RESPONSIBLE FOR OPERATING CURRENCY COUNTERS, ADDING MACHINES AND OTHER AUDITING FUNCTIONS.- COMPLETES DAILY MAINTENANCE OF ALL COUNT ROOM EQUIPMENT AS WELL AS CLEANING OF COUNT ROOM. - ENSURES COMPANY ASSETS ARE PROPERLY ACCOUNTED FOR AND SECURED. - ABLE TO UNDERSTAND AND FOLLOW ALL GAMING REGULATIONS AS REQUIRED FOR THE POSITION.
- Remove cash boxes from slot machine and replace with empty cash box using procedures that are within Internal Controls and Maryland State Lottery Regulations- Transports all collected cash boxes to the Count Room following predetermined route- Ensure key control procedures are followed- Operates automated currency equipment to count and process tickets/currency removed from the cash boxes- Prepares Cash Storage Box Report with supporting documentation obtained from the counting of the cash boxes- Responsible for packaging currency and tickets/currency into predetermined amounts for later use by the Main Bank or the deposit.- Transports the verified tickets/currency to the Main Bank and ticket storage area within Internal Controls and Maryland State Lottery Regulations- Complete daily maintenance of all count room equipment and cleaning of count room.- Work professionally with other departments as needed to complete tasks- Other duties may be assigned- Answer routine questions from co-workers; Lead completion of daily tasks within the department or work unit; Interact with others when necessary to achieve desired outcomes
- Responsible for the collection and count of slot cash boxes from the gaming floor and the subsequent cash and ticket count conducted in the Count Room. - Responsible for the count of drop boxes and any other drops or counts for associated gaming revenues in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Collection of cash, tickets and tokens from each slot machine, cashless wagering kiosk, parking kiosk, satellite banking kiosk, arcade games and any other machine or revenue area as instructed and appropriate- Effectively perform the functions of counting, sorting, strapping, racking, transporting, and recording of all funds in the count operation- Maintain proficiency in operation of all programs and equipment used in the drop and count process- Comprehensive understanding of regulations pertaining to the work process. - Accurately report count results.- Open slots machines & remove cash boxes and carry to carts - lifting expectations 50 lbs. - Position requires Walking 50% of the time. - Standing 50% of the time- Complete daily maintenance of all Count Room equipment.
- Assure an accurate soft count by counting and recording information in accordance with gaming regulations and/or casino policies. - Assure accurate report of slot drop by keying information into the computer, balancing, and reporting information by computer entries to Finance Department. - Maintain and assure the proper routing of the department’s paperwork. - Maintain the safekeeping of the carts and the contents of the pit drop boxes. - Adhere to established department and property policies and procedures regarding guest service standards.- Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity. - This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty. - Heavy, repetitive lifting (up to 50lbs)
- Collects and analyzes data via telephone, junket reps, Credit bureaus, central credit, etc., to determine credit-worthiness based upon information received. - Advises supervisor of patrons requesting credit, limit increases, accounts having returned checks, and/or hotel delinquencies. - Updates Credit information of Pinnacle Entertainment, inc.’s existing Credit customers for evaluation by supervisor. - Supplies monthly reports to supervisor, showing accumulated record of new accounts. - Maintains accurate and complete Credit records - Answers phones and routes incoming calls; opens and routes incoming mail; types memos and letters; and maintains an organized filing system.
- On-the-job training combined with culinary curriculum and skillset development.- 12-16 week program where the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession- Be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations.- Rotate through a variety of outlets, skillsets and assessments- Practice professionalism and quality in service- Understand the requirements for proper sanitation, improve and maintain kitchen standards- Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods- Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed- Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen- Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment.- Follow safety and sanitation protocols and procedures, as outlined by company and state requirements.
The Culinary Apprentice will gain on-the-job training combined with culinary curriculum and skillset development. The Apprentice will be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations. He/she will also gain knowledge of the responsibilities that go along with the hotel/hospitality business. Throughout this PAID 12-16-week program, the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession. It is our intention to rotate an Apprentice through a variety of outlets, skillsets and assessments; this may be accelerated or slowed dictated by business demand and/or the Apprentice’s ability to satisfactorily meet each requirement, with flexible scheduling. - Practice professionalism and quality in service - Understand the requirements for proper sanitation, improve and maintain kitchen standards - Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods - Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed - Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen - Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment. - Follow safety and sanitation protocols and procedures, as outlined by company and state requirements.
- Practice professionalism and quality in service - Understand the requirements for proper sanitation, improve and maintain kitchen standards - Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods - Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed - Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen - Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment. - Follow safety and sanitation protocols and procedures, as outlined by company and state requirements.
- Practice professionalism and quality in service- Understand the requirements for proper sanitation, improve and maintain kitchen standards- Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods- Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed- Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen- Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment.- Follow safety and sanitation protocols and procedures, as outlined by company and state requirements.
- Responsible for the overall operation of Table Games on assigned shift and when called upon assists the Mgr Table Games Shift with all aspects of day to day operations - Directs the Table Games supervisors to accomplish the goals of the individual gaming areas and Table Games department- Works closely with Table Games Manager to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability- Drives improved results through staff development and training programs, and establshed methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis. Works with Manager to make changes if necessary to achieve end result- Management accountablility for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation- Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction- Provides visible leadership in gaming operation areas- Ensures compliance with Title 31 requirements and processes - Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures- Presents oneself as a credit to the Company and encourages others to do the same - Performs all other related and compatible duties as assigned
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Greets guests actively engaged in gaming and assists team members in player identification.- Maintains knowledge of casino marketing and player development promotions and encourages guest participation.- Maintains knowledge of credit procedures and encourages the use of credit when appropriate.- Encourages guest visitation through written correspondence and telemarketing.- Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Attends and aids in the coordination of special events.- Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members.- Assist with updating and creating new guest accounts, reprinting cards, and activating guest offers through new member activation or soft signups.- Responsible for educating patrons on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.- Supporting omnichannel app activations, casino promotions and events.- Assists and supports the Marketing Department with generating App activations for Penn Play, ESPN BET™, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.- Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits, and details of casino events to ensure guests will receive accurate and prompt information when requested.- Answer’s phone calls and proactively assists customers (internal and external) with their concerns.- Welcomes bus patrons, confirming, counting, balancing and distribution of any coupons.- Light clerical work to include but not limited to; envelope stuffing, filing, faxing, and copying.- Assists guests by directing them to appropriate areas and contact department for guest needs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Perform other job-related duties as requested.
- Main position is games dealer, with ability to deal multiple games, such as, Craps, Blackjack, Roulette, Let it Ride, Caribbean Stud and/or three Card Poker. - Position also fills in as floor supervisor when needed. - As a dealer, ability to deal multiple games, as listed above, perform quality guest relations and game protection. - As a Floor Supervisor, Ability to supervise dealers, complete necessary paperwork needed to properly track patrons play, issue complementary, protect the integrity of the game at all times, assist patron when needed, and procedures related to games. SUPERViSORY RESPONSiBiLiTiES: Approximately 10 are non-supervisory Cast Members.
Must be able to deal at least two different games including, Blackjack, Roulette, Craps or Carnival Games (three-card Poker, Caribbean Stud Poker, River Boat Poker, 21+3, Flop Poker, etc…). Must provide prompt, courteous and accurate dealing at assigned table(s) in accordance with established procedures. Assist guests in understanding the rules and ensure adherence to established policies and procedures. Maintain the security of assigned game(s) at all times. Report any safety hazards to assigned Games Supervisor.
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor
- Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Performs accurate chip and cash transactions. - Receives wagers from customers and pays the appropriate game outcomes. - Maintains game security and protects company assets at all times. - Assists customers in understanding the rules and ensures adherence to established policies and procedures.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information toanyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, andInternal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/serviceactivities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information toanyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, andInternal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/serviceactivities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
