- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Closes game; sorts cards, balances rack, counts chips, and signs off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.
When a Dealer- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- When acting in the capacity of the Dealer, all essential duties and responsibilities of that position will be assumed by this team member.- Opens game at assigned table, counts contents, verifies count with closing list, inspects cards or dice, and signs off with supervisor.- Deals games, pays out winnings, exchanges currency for chips, and informs guests of game rules.- Changes over deck of cards or dice; inspects and mixes cards.- Verifies bank roll fills with the supervisor and Security personnel.- Ensures protection of game; maintains continuous inspection of cards or dice; ensures betting in compliance with game rules and minimums set.- Close game; sort cards, balance rack, count chips and sign off with the supervisor.- Maintains the honesty and integrity of assigned games, controlling pace.- Assists guest with questions regarding casino activities or refers to appropriate personnel.- Other duties as assigned.When a Games Supervisor- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- When acting in the capacity of the Games Supervisor, all essential duties and responsibilities of that position will be assumed by this team member.- Monitors all pit games in assigned pit. Maximum number of tables he/she may be responsible for is six (6).- Opens and closes table games in assigned area, verifying count as provided by the Dealer.- Inspects card decks prior to play.- Tracks and records player buy-ins, wins, losses, and bet amounts.- Monitors bets and payouts and corrects as needed.- Completes rating cards for players.- Initiates and verifies fills to tables.- Processes player requests for Credit and extends to guest upon approval.- Investigates and resolves guest complaints or concerns in accordance with standard procedures.- Maintains a constant awareness of game integrity and protection.- Counsels, motivates, and instructs assigned personnel in the proper performance of their duties.- Provides complimentary items to guests as requested in accordance with policies and procedures.- Other duties as assigned.
SUMMARYAdheres to casino and government policies and regulations regarding table games. Prepares and supervises games during shift. ESSENTIAL DUTIES AND RESPONSIBILITIES- Must convert all cash transactions into cheque.- Check the layout to ensure that the betting is not over the table limit or under the minimum.- Shuffle and deal cards.- Pay winning bets and collect losing bets.- Remain aware of the amount that people are betting.- Total hands quickly and accurately always remembering what the dealer has.- Protection of dice, keep dice in sight at all times.- Notify the floorperson/boxperson of any irregularities.- Keep the pace of the game as fast and smooth as possible without running over the base dealers or customers.- Call the dice in a clear and informative manner.- Observe all payoffs and collections on the base where the dice are landing.- Correct any errors the base has made.- Book, setup, and payoff all bets in the proposition box and any one time bets.- Protect the layout.- Observe all customer bets.- Insure that bets are within rules and limits allowed.- Book, setup, and pay all dealer handled bets.- Change currency for gaming tokens.- Notify Floorperson or Boxperson immediately of any irregularities or any customer requests which are outside of a dealer's authority or knowledge.- Provide customers with information on how to play the game if desired.- Decide on whether or not to book or not book a late bet.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
SUMMARYAdheres to casino and government policies and regulations regarding table games. Prepares and supervises games during shift. ESSENTIAL DUTIES AND RESPONSIBILITIES- Must convert all cash transactions into cheque.- Check the layout to ensure that the betting is not over the table limit or under the minimum.- Shuffle and deal cards.- Pay winning bets and collect losing bets.- Remain aware of the amount that people are betting.- Total hands quickly and accurately always remembering what the dealer has.- Protection of dice, keep dice in sight at all times.- Notify the floorperson/boxperson of any irregularities.- Keep the pace of the game as fast and smooth as possible without running over the base dealers or customers.- Call the dice in a clear and informative manner.- Observe all payoffs and collections on the base where the dice are landing.- Correct any errors the base has made.- Book, setup, and payoff all bets in the proposition box and any one time bets.- Protect the layout.- Observe all customer bets.- Insure that bets are within rules and limits allowed.- Book, setup, and pay all dealer handled bets.- Change currency for gaming tokens.- Notify Floorperson or Boxperson immediately of any irregularities or any customer requests which are outside of a dealer's authority or knowledge.- Provide customers with information on how to play the game if desired.- Decide on whether or not to book or not book a late bet.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
SUMMARYAdheres to casino and government policies and regulations regarding table games. Prepares and supervises games during shift. ESSENTIAL DUTIES AND RESPONSIBILITIES- Must convert all cash transactions into cheque.- Check the layout to ensure that the betting is not over the table limit or under the minimum.- Shuffle and deal cards.- Pay winning bets and collect losing bets.- Remain aware of the amount that people are betting.- Total hands quickly and accurately always remembering what the dealer has.- Protection of dice, keep dice in sight at all times.- Notify the floorperson/boxperson of any irregularities.- Keep the pace of the game as fast and smooth as possible without running over the base dealers or customers.- Call the dice in a clear and informative manner.- Observe all payoffs and collections on the base where the dice are landing.- Correct any errors the base has made.- Book, setup, and payoff all bets in the proposition box and any one time bets.- Protect the layout.- Observe all customer bets.- Insure that bets are within rules and limits allowed.- Book, setup, and pay all dealer handled bets.- Change currency for gaming tokens.- Notify Floorperson or Boxperson immediately of any irregularities or any customer requests which are outside of a dealer's authority or knowledge.- Provide customers with information on how to play the game if desired.- Decide on whether or not to book or not book a late bet.- Meet department uniform, appearance and grooming requirements.- Meet attendance guidelines of the job and adhere to regulatory, department and company policies.- Keep work areas clean and free of safety hazards, debris and litter.- Perform all job duties in a safe and responsible manner.- Any reasonable request made by your supervisor or any management personnel.
- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.- Conducts assigned game according to procedure. - Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Greet guests upon arrival at the table and provide prompt, accurate and courteous service to our customers, while utilizing the highest degree of technical skill in dealing - Explain aspects of various table games to our gaming customer’s - Ensure compliance of company and departmental policies and procedures, state Gaming Regulations and internal controls - Exchanges currency for gaming chips and pay or collects bets quickly and accurately according to departmental procedures - Notifies the Floor Supervisor of any customer needs; i.e. cocktails, host service etc - Reports any unusual situations to the Games Floor Supervisor
- Attends Dealer School for the duration of the school while having satisfactory attendance according to Argosy Alton’s local Attendance policy. - Provides accurate and efficient dealing at assigned table game. - Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games. - Provides prompt, courteous, and accurate dealing at assigned table(s). - Adheres to all company and departmental policies and procedures and state regulations as it relates to this position. - Performs accurate chip and cash transactions according to established policies.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times. - Assists guests and/or trainers in understanding the rules and ensures adherence to established policies and procedures.- Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Performs all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters. **Please note this is not a toked position, as this position would only be working in a training facility. Participation and selection for Dealing School does not guarantee future offers of employment**
We are currently looking for energetic and outgoing individuals to join the best at Hollywood Casino Joliet! - Team Members receive: Day 1 Benefits, Day 1 accural of PTO, Company perks & discounts and much more! Paid Dealer School – Earn While You Learn! Start Date: Tuesday, October 3, 2023 Schedule: Monday – Friday, 10:00 AM - 6:30 PMCourse Length: 8 hour classes, 8 - 13 weeks Cost: Free - No cost for the course!! Dealer Compensation and Positions: Dealer school is paid at $13.00 per hour. Once successfully learning blackjack, training will begin on the floor as well as in the classroom. Upon completion of Dealer school, Team members will be paid $7.80 plus tips, the equivalent of earning $60,000+ annually!! Growth Opportunity: Hollywood Casino Joliet is committed to the growth and development of its Team Members. As you master your skill set, you will have the opportunity to learn new games and take on more responsibility. To Enroll: Interested applicants should complete an application online or call 815.927.2283 for more informationAPPY TODAY!!
- Cleans slot machines, in between machines, ash trays, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuums carpet, sweeps and mops tile floors, cleans any spills that occur- Cleans any bio hazardous materials when it occurs - Removes trash from the trash container and places into the dumpsters- Familiar with the proper use of chemicals and equipment- Must be able to stand and work in a noisy, smoke filled environment without restrictions for up to eight hours per day- Responsible for providing exceptional Red Carpet Customer Service to all guests
General Accountabilities: - Serves food, beverages, or desserts to guests in such settings as take-out counters of 24/7 café venue. - Performs cleaning duties such as sweeping, mopping, and transporting dishes to keep equipment and facilities sanitary.Scrubs and polishes counters, clean tables, and other equipment; cleans glasses, dishes, and fountain equipment. - Prepares bills for food using MICROS POS, accepts payment or makes change, and balances receipts and payments in cash drawers. - Cooks' food or prepares food items such as sandwiches, pizzas, and salads, using standard formulas or following directions and delivers orders to the kitchen and picks up and serves food when it is ready. - Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile. - Checks to ensure that all foods are displayed attractively as per departmental standard. - Handles food appropriately, maintaining proper food handling, safety, and sanitation standards. - Informs Supervisor when food quantities are low.
General Accountabilities: - Serves food, beverages, or desserts to guests in such settings as take-out counters of 24/7 café venue. - Performs cleaning duties such as sweeping, mopping, and transporting dishes to keep equipment and facilities sanitary.Scrubs and polishes counters, clean tables, and other equipment; cleans glasses, dishes, and fountain equipment. - Prepares bills for food using MICROS POS, accepts payment or makes change, and balances receipts and payments in cash drawers. - Cooks' food or prepares food items such as sandwiches, pizzas, and salads, using standard formulas or following directions and delivers orders to the kitchen and picks up and serves food when it is ready. - Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile. - Checks to ensure that all foods are displayed attractively as per departmental standard. - Handles food appropriately, maintaining proper food handling, safety, and sanitation standards. - Informs Supervisor when food quantities are low.
- Performs a variety of duties relating to working in the food outlets and the services of food and/or beverages. - Responsible for cash handling in the Team Member Dining Room and Deli. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Maintains a professional appearance at all times, clean and well-groomed as per standard. - Stocks counters, displays, salad bar, and steam table in a neat and timely fashion. - Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile. - Checks to ensure that all foods are displayed attractively as per departmental standard. - Requisitions items needed for the following day based on given par levels. - Involved in food preparation and presentation. - Maintains appropriate portion controls per standards. - Keeps all work areas clean and in order; cleans equipment thoroughly. - Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards. - Informs Supervisor when food quantities are low. - Cleans floor and work station thoroughly before leaving the area for other assignments. - Knows menu items, takes orders, and completes transactions at point of sale to assure cash drawer balances. - Completes opening and closing duties as assigned. - Other duties as assigned.
SUMMARYPerform a variety of duties relating to working in the food outlets and the services of food and / orbeverages. Responsible for cash handling in the Cast member Dining Room and Deli. ESSENTIAL DUTIES AND RESPONSIBILITIES - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.- Maintain a professional appearance at all times, clean and well groomed as per standard.- Stock counters, displays, salad bar and steam table in a neat and timely fashion.- Provide friendly, quick, professional service demonstrating willingness to serve guests with a smile.- Regular attendance.- Check to ensure that all foods are displayed attractively as per department standard.- Requisition items needed for the following day based on given par levels.- Involved in food preparation and presentation.- Maintain appropriate portion controls per standards.- Keep all work areas clean and in order, clean equipment thoroughly.- Handle foods appropriately, maintaining proper food handling, safety and sanitation standards.- Inform Supervisor when food quantities are low.- Clean floor and work station thoroughly before leaving the area for other assignments.- Must be able to stand for 100% of the working time.- Know menu items, take orders and complete transactions at point of sale to assure cash drawer balances.- Complete opening and closing duties as assigned.- Other duties as assigned.
- Performs a variety of duties relating to working in the food outlets and the services of food and/or beverages. - Responsible for cash handling in the Team Member Dining Room and Deli. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Maintains a professional appearance at all times, clean and well-groomed as per standard. - Stocks counters, displays, salad bar, and steam table in a neat and timely fashion. - Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile. - Checks to ensure that all foods are displayed attractively as per departmental standard. - Requisitions items needed for the following day based on given par levels. - involved in food preparation and presentation. - Maintains appropriate portion controls per standards. - Keeps all work areas clean and in order; cleans equipment thoroughly. - Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards. - informs Supervisor when food quantities are low.- Cleans floor and work station thoroughly before leaving the area for other assignments. - Knows menu items, takes orders, and completes transactions at point of sale to assure cash drawer balances. - Completes opening and closing duties as assigned. - Other duties as assigned.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Execute the preparation of food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food and beverage products.- Ensure that all team members follow appropriate food handling procedures to ensure safe, quality products.- Ensure that freshness by directing and overseeing the rotation of items and storage at appropriate temperatures.- Develop and suggest recipes and products in order to maintain a leading edge in the industry.- Develop and cost menus as directed by the Chef de Cuisine.- Safe and efficient use and knowledge of all kitchen equipment.- Assist in operation of other food and beverage venues as needed.- Handle customer complaints and support all customer service programs.- Support, implement, administer and manage standards of excellence among team members.- Understand and adhere to regulatory, department and company policies and procedures.- Supervise and manage attendance and time records of team members.- Effectively manage departmental expenses including effectively and efficiently managing labor costs and staffing objectives while achieving guest satisfaction.- Supervise and manage the work processes or procedures of team members.- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.- Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination.- Protect and preserve assets of the company.- Understand and adhere to all bargaining unit agreements.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.- Execute the preparation of food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food and beverage products.- Ensure that all team members follow appropriate food handling procedures to ensure safe, quality products.- Ensure that freshness by directing and overseeing the rotation of items and storage at appropriate temperatures.- Develop and suggest recipes and products in order to maintain a leading edge in the industry.- Develop and cost menus as directed by the Chef de Cuisine.- Safe and efficient use and knowledge of all kitchen equipment.- Assist in operation of other food and beverage venues as needed.- Handle customer complaints and support all customer service programs.- Support, implement, administer and manage standards of excellence among team members.- Understand and adhere to regulatory, department and company policies and procedures.- Supervise and manage attendance and time records of team members.- Effectively manage departmental expenses including effectively and efficiently managing labor costs and staffing objectives while achieving guest satisfaction.- Supervise and manage the work processes or procedures of team members.- Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.- Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination.- Protect and preserve assets of the company.- Understand and adhere to all bargaining unit agreements.- Attend all departmental and company training programs or meetings as directed.- Compile information, complete and submit reports as needed.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business, or any reasonable request made by your supervisor or management personnel.
- DAY ONE BENEFITS.- Assists in training, and responsible for motivating, evaluating and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Assists in achieving desired results through staff development and training, established methods, procedures and guidelines to maintain desired standards and high-quality service. Also monitors the results through inspection, evaluation and analysis. Assists in making the changes necessary to achieve the desired end result.- Assists Management with administrative duties as assigned.- Assists in conducting pre-shift meetings to relay pertinent information on assigned shift.- Assisting with management accountability for all Team Members for day-to-day and long-term operations to include hiring, training and developing employees which include coaching, mentoring and appropriate performance management.- Responsible for culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities.- Administer all aspects of food preparation ensuring kitchen is clean, well-stocked and problem free.- Recommend changes on all standard menus and consistently strives through menu planning to improve food cost, volume, quality and preparation of all food items.- Perform the functions of any culinary task assigned within kitchen such as broiler, sauté, fryer and prep as needed.- Coordinate work flow during shift to meet business demands and ensure customer satisfaction.- Must adhere to regulatory, company and department policies.- Preform all job duties in a safe and responsible manner.- Understand and adhere to the bargaining unit agreements.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course
QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age. - High School Diploma or equivalent is required - Must be a US Citizen or Permanent Resident.- Must be able to obtain and hold a racing license in respective jurisdiction.- Must be able to stand 100% of the working time- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to very loud. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
The following and other duties may be assigned as necessary:- Strategic Planning– Develop and execute strategies to optimize the casino’s operation, drive revenue growth, and improve guest satisfaction.- Team Leadership – Recruit, train, develop and supervise table games, slot and poker team members. In addition, create a culture where team members at all levels in the department are engaged and connected to the Penn Entertainment Values. Ensure that all team members are compliant will all training requirements. Identify and develop departmental talent.- Regulatory Compliance– Ensure that the casino’s operations comply with all relevant policies, internal controls, law, regulations and licensing requirements.- Financial Management – Partner with VP of Casino Ops to prepare and manage budgets, monitor financial performance, analyze operations costs and implement cost-effective measures. Responsible for effective labor practices. - Gaming Operations – Oversee all gaming activities, including table games, slot operations, poker operations to ensure effective and smooth day to day operations.- Guest Experience – Focus on enhancing the customer experience by maintaining a high level of service, addressing guest feedback and implementing improvements. Focus on reviewing and strategizing to improve NPS, TSI and MSI metrics related to guest surveys.- Marketing and Promotion- Work with the marketing department to develop and execute marketing strategies, promotions and events to attract and retain guests.- Collaboration – Work closely with other departments such as finance, marking, HR and food and beverage to ensure coordinated efforts and efficient operations.- Innovation – Stay up to date with industry trends and technologies and implement innovative ideas to enhance the casinos offering and experience.
