ESSENTIAL DUTIES & RESPONSIBILITIES: - Follow up on all inquires from internal/external guests on catering room needs in both verbal and written communication forms - Book functions and handle appropriate menu planning, room set up and other special needs of guests - Oversee the proper execution of all catering events - Determine blocks for groups with catering needs - Coordinate with pertinent departments regarding needs for events - Bill all charges to appropriate departments/external guests - Provide upcoming events and distribute to all necessary departments - Develop and monitor departmental budget - Order all supplies - Submit proper notice of events to Director Food & Beverage, and his/her designate Manager - Receive all sales leads and inquiries about meeting space - Prepare contract and follow up with client based on payment - Monitor the condition of ballrooms, carpet, painting, wallpaper, lights, etc. - Must work well under pressure and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Must always show ethical and cooperative behavior with guests, co-workers, and leadership. - Responsible for recruiting, hiring, and training to maintain budgeted staffing levels. - Supervise hourly staff to ensure optimum operating efficiencies and appropriate staffing. - Recommendations regarding the hiring, firing, advancement, or promotions of employees. - Assists and maintain food and beverage costs through control and supervision. - Ensures that all employees adhere to the company's standards.  - Directs interviews and hiring, assignments of duties, motivation of staff, evaluations, and management of staff. - Estimates food, non-food and beverage needs and requisitions all items needed for staff to successfully perform in the outlet - Responsible for maintaining personnel performance records and monitoring staffing levels to maintain budgeted levels of employment.  - Requisition supplies from food storeroom and maintain adequate par levels.  - Review financial transactions and monitor budget to ensure an efficient operation and that expenditures stay within budget limitations.  - Have knowledge of and practice food and alcoholic beverages handling procedures to ensure guest safety. - During certain times throughout the year will be expected to assist in supervising other outlets as deemed necessary by the F&B Director. - Performs other duties as may be assigned by department and/or company management. SUPERVISORY RESPONSIBILITIES - This position hassupervisory responsibilitiesforall front of house banquet staff in the absence of the Banquet Coordinator.
- The set-up of the banquet facilities including arranging tables, chairs, linens, serve ware, and, if applicable, some decorations. - Plating and serving of the guests meals. - Maintain a clean and organized workspace to ensure a quicker and timelier set-up and tear down of banquet facilities. - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Various other duties may be assigned as roster of banquets changes.
SUMMARY Provide prompt and efficient beverage service to guests. Establishes rapport with guests and creates a friendly and fun atmosphere for banquets, meetings and other events. ESSENTIAL DUTIES AND RESPONSIBILITES - Take orders and serve food and drinks to customers. - Clean and maintain station: empty ashtrays, remove trash, wipe tables, clear dirty dishes, remove empty glasses, push in chairs, etc. as required. - Operate cash register: take money and make change, as required. - Answer all questions asked by guests about the menu items and/or property amentities. - Ensure the safety and security of employees and guests. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - May be required to answer questions when a manager is not available. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management. SUPERVISORY RESPONSIBILITYThis position has no supervisory responsibilities.
General Accountabilities: - Responsible for keeping the dish room, plateware, and overall cleanliness of the kitchen areas. This includes, but is not limited to, cleaning of coolers, floors, equipment, tools, drains, and walls. - The steward must stock all plateware and silverware to all restaurant venues, keeping par levels intact during peak business periods. - Performs periodic maintenance and draining of the dish machine, de-liming, and overall cleanliness of the dish area. - Empty trash bins, collect, and remove waste from the floor, and work surfaces, separate recyclables and properly dispose of grease. - Supplies dishware to food preparation stations as needed; removes soiled dishware and cooking equipment from food preparation stations. - Keeps work area (floor, machine, shelving, carts, etc.) clean at all times. - Performs miscellaneous duties, such as polishing silver, working in storeroom and preparing for banquets, special events, etc., as assigned. - Maintain organization and ensure proper rack stacking, silver presoaking and operation of dish machine.
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Competes any reasonably requested job duty or any reasonable request made by you manager or management personnel- Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service- Knows and promotes current property events and promotions- Thanks customers, invites them back, wishes them luck
- Providing stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner - Responsible for complete set-up, stocking and service of assigned area; sets, cleans, and resets tables - Removing dirty dishes, glassware, flatware, and soiled linens from tables and countertops, transports to dish area - Monitoring and replenishing of all stock items in assigned area in a neat, accurate and timely fashion - Refilling water glasses, coffee cups, butter/condiments, bread, and carrying order to tables as needed - Making coffee or tea as needed - Ensuring assigned work area is neat, clean and sanitized throughout shift by wiping tables, counter areas, beverage stations, sinks, and sweeping and mopping floors as required to maintain a clean and safe work station - Partnering with culinary team and servers to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Cleaning and sanitizing all equipment in proper fashion (coffee machines, soda and juice dispensers, ice bins, service stations, and refrigerators )- Accountable for meeting or exceeding all State and company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies - Supporting safety and accident prevention programs (non-slip footwear, proper lifting) - Presenting oneself as a credit to Company and encourages others to do the same- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team.- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences.- Resolves service issues according to established guidelines.- Assists bus persons, as necessary, in bussing, cleaning, and setting tables.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.- Operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Maintains strict confidentiality in all company matters.
- Sets buffet lines and breaks with proper equipment, supplies, and decor.- Sets tables with proper silverware, napkins, condiments, centerpieces, etc.- Prepares and sets/serves beverages.- Serves plated meals to guests.- Removes used plates, glassware, silverware, etc., from assigned areas.- Anticipates and provides for guests’ needs throughout entire function.- Provides optimal guest service to all guests and responds efficiently to guest concerns.- Maintains a clean and organized workspace to ensure timely break down of banquet events.- Ensures that future events are set up for success.- Polishes plates, silverware, and glassware.- Responsible for sweeping, mopping, vacuuming, trash removal, etc.- Coordinates with Banquet staff and other restaurant personnel to provide excellent guest service.- Various other duties may be assigned.- Adheres to regulatory, departmental, and company policies in an ethical manner.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Resolves service issues according to established guidelines. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.- Operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Prepares dessert area and banquet line. - Directs guests to appropriate areas and provides assistance by explaining room layout and event details. - Attends to guests’ needs and correctly executes the proper sequence of service. - Provides beverage service to guests as indicated by event guidelines and management. - Maintains clean and orderly buffets by restocking food items as necessary and communicating needs to kitchen staff. - Transports service items from the back of the house into function area. - Completes assigned side work as directed. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Resolves service issues according to established guidelines. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required. - Operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Completes assigned side work as directed.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team.- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences.- Resolves service issues according to established guidelines.- Assists bus persons, as necessary, in bussing, cleaning, and setting tables.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.- Operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Maintains strict confidentiality in all company matters.
- Performs considerable physical activity on a continuous basis throughout scheduled shift. - Executes set up of Banquet Event Orders (BEO) in accordance with instructions provided by Banquet Manager and/or Banquet Captain. - Sets banquet rooms with proper tables, chairs, podiums, audio/visual equipment, platforms/stages, trash cans, linens, chair covers, glassware, and other equipment for meetings/events as instructed. - Cleans and stores all tables, chairs, podiums, audio/visual equipment, platforms/stages, trash cans, linens, chair covers, glassware, and other equipment in an organized manner according to established procedures. - Maintains clean and organized meeting rooms and storage areas by sweeping, vacuuming, dusting, removing carpet stains, and removing trash. - Knowledge of various styles of banquet room set up. - Knowledge of various types of banquet equipment. - Assists fellow Banquet team members with polishing plates, silverware, and glassware. - Adheres to regulatory, departmental, and company policies in an ethical manner.
- Providing stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service- Assist guests with retrieving, preparing and setting up display, as required to serve party/banquet room events- Follow appropriate food handling procedures to ensure safe, quality products if assisting with moving food product- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning, sanitizing, sweeping and mopping all areas- Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter and cleaning floors- Ensure supplies are stocked as needed including but not limited to plates, napkins, tableware, condiments and food products- Perform tasks as needed to complete necessary paperwork- Set up, tear down and clean up party room/banquet areas for events including proper arrangement and presentation of tables, chairs, decorations, AV equipment, stages, podiums, and food and beverage products or other props or products as needed- Operate machinery as needed such as ice or beverage machines- Receive and properly store and use items including pop canisters, CO2 tanks, bottled beverages and linens- Preparation and presentation of buffet style service lines including dessert stations, banquet lines, and banquet bars- Compile information, complete and submit paperwork as needed- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Responsible for ensuring a consistent flow of services to guests by assisting cocktail servers and bartenders with their job functions. - Ensures that dirty ashtrays and used glassware are removed from bar tops, bar area and floors are clean.- Clears and wipes down tables in any lounge area absent of a cocktail server. - Maintains a clean work environment in accordance with Health Department standards. - Checks glass washers for proper chemicals. - Maintains soap and hand towels at hand sink areas. - Maintains par stock levels by placing orders for all bar supplies. - Receives and delivers products to appropriate outlet and stocks in accordance to specification. - Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses and ice as required. - Stocks server wells in accordance to specifications with all products and supplies required. - Cuts fruit to specification and prepares all condiment caddies. - Collects trash from all outlets throughout shift, as well as, wiping down walls behind trash containers. - Distribute clean bar towels and collect soiled ones and discard them in the appropriate place. - Collect all excess glasses from bars and restock them in their appropriate outlet in accordance to specification, along with retrieving bar glasses from dish areas. - Organize and clean pump rooms, coolers and storage areas to specification. - Sweep and mop pump room, coolers and storage area floors. - Soak and clean soda bag-inbox hoses and nozzles. - Replace and rotate draught beer kegs, liquor and soda bag-in-boxes as required. - When assisting bartender with orders, make eye contact, offer a greeting and end the interaction in a courteous way, delivering ACES at all times. - Use guest name during interaction and remember their preferences. - Promptly and professionally prepare beverages to specification with speed and accuracy. - Promptly and professionally handle guest issues and communicate problems and concerns to management. - Requires evidence of age from any guest who appear to be under the age of thirty (30). - Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner. - Provides guest with property information, promotions, programs and attractions.- Maintain a professional and neat appearance at all times. - Display a courteous and friendly attitude to all team members and guests. - Assist co-workers as needed. - Complete all duties as assigned, acts a role model always presenting oneself as a credit to HCCTR and encourage others to do the same. - Adheres to all department and company policies and procedures, regulatory state and federal laws - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs, as well as delivering ACES Customer Service to every guest. - Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Demonstrate and exhibit characteristics and behavior in accordance with Property Core Values - Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Responsible for ensuring a consistent flow of services to guests by assisting cocktail servers and bartenders with their job functions. - Ensures that dirty ashtrays and used glassware are removed from bar tops, bar area and floors are clean.- Clears and wipes down tables in any lounge area absent of a cocktail server. - Maintains a clean work environment in accordance with Health Department standards. - Checks glass washers for proper chemicals. - Maintains soap and hand towels at hand sink areas. - Maintains par stock levels by placing orders for all bar supplies. - Receives and delivers products to appropriate outlet and stocks in accordance to specification. - Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses and ice as required. - Stocks server wells in accordance to specifications with all products and supplies required. - Cuts fruit to specification and prepares all condiment caddies. - Collects trash from all outlets throughout shift, as well as, wiping down walls behind trash containers. - Distribute clean bar towels and collect soiled ones and discard them in the appropriate place. - Collect all excess glasses from bars and restock them in their appropriate outlet in accordance to specification, along with retrieving bar glasses from dish areas. - Organize and clean pump rooms, coolers and storage areas to specification. - Sweep and mop pump room, coolers and storage area floors. - Soak and clean soda bag-inbox hoses and nozzles. - Replace and rotate draught beer kegs, liquor and soda bag-in-boxes as required. - When assisting bartender with orders, make eye contact, offer a greeting and end the interaction in a courteous way, delivering ACES at all times. - Use guest name during interaction and remember their preferences. - Promptly and professionally prepare beverages to specification with speed and accuracy. - Promptly and professionally handle guest issues and communicate problems and concerns to management. - Requires evidence of age from any guest who appear to be under the age of thirty (30). - Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner. - Provides guest with property information, promotions, programs and attractions.- Maintain a professional and neat appearance at all times. - Display a courteous and friendly attitude to all team members and guests. - Assist co-workers as needed. - Complete all duties as assigned, acts a role model always presenting oneself as a credit to HCCTR and encourage others to do the same. - Adheres to all department and company policies and procedures, regulatory state and federal laws - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs, as well as delivering ACES Customer Service to every guest. - Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Demonstrate and exhibit characteristics and behavior in accordance with Property Core Values - Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the breaking down and cleaning of bar outlets; cleans reach-ins, beer and keg coolers, elevators, and wine containers. - Cleans service stations, including drains, counters, guns, ice bins, boots, speed racks, EDi’s, and syrup containers. - Checks and maintains the required bar stock; maintains cleanliness and order in assigned station. - Responsible for removing trash and disposing of all boxes. - Obtains replacement stock from the warehouse inventory in accordance with established procedures; maintains stockroom cleanliness. - Assists bartender in providing maximum efficiency and service levels by retrieving guests’ special requests, and during busy times, icing drink glasses and pouring non-alcoholic drinks. - Cleans glass washer and drains; maintains equipment (e.g., blenders, mixers, etc.). - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Clean bar and equipment and replenish bar supplies.- Stock refrigeration units with inventory.- Replace empty beer kegs.- Wash glasses, bar equipment, and polish bar fixtures.- Mop floors, carry out trash, remove empty bottles.- May assist bartender in the mixing and serving of drinks.- Keep bar area clean and organized at all times- Responsible for assisting all F&B outlets if needed- Perform EDI duties such as filling beverage orders for F&B outlets, fill liquor tree, replace empty BIBS.- Responsible for assisting serving drinks on casino floor, when needed.- All other duties as assigned.
- Monitoring guest consumption of alcohol, behavior and alerting the necessary personnel if needed.- Providing guest with all the necessary information about our events and programs as needed.- Maintaining par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure. - Storing liquors, fruits, glassware, linen, paper supplies and sundries in their designated areas, while following established storage guidelines and safety procedures- Replacing empty draught beer kegs as needed.- Lifting and stocking cases of beer, kegs, and other bar related products into their designated areas.- Maintains inventory of all bar related products.- Maintaining Team Member dining room supplies, such as stocking cups, utensils, condiments, paper towels etc.- Clean and stock all beverage Stations on the gaming floor.- Fills all designated ice bins as needed.- Operating and maintaining all equipment and tools as required in accordance with established guidelines and safety procedures.- Removing and properly disposes of all trash from designated areas.- Wiping counter areas, sinks and mopping floors as required to maintain a clean and safe work station.- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions - Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines - Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors - Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures - Replaces empty draught beer kegs as may be required - Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- Transport bulk supplies to and from bars and maintain cleanliness of bars- Assists the Bartender in providing friendly, courteous beverage preparation and service in accordance with established procedures- Report to Supervisor on duty for daily assignments- Transport and Stock beer, soda, bag ‘n box and bulk items needed at bars and other venues- Transport and Stock glassware to bars and other venues- Unload items delivered to bars and other venues- Clean floors, drains, and mats at bars and other venues- Ensure use of correct elevators and delivery routes to designated bars and other venues- Maintain cleanliness and orderliness of bar and other venues- Prepare mixes and garnishes- Assist Bartender in preparation of drinks as necessary- Maintain knowledge of current hotel activities, beverage outlets and operations- Get change for Bartender as required- Other job-related duties as assigned
