General Accountabilities: - Interacts with beverage servers and guests in a friendly and enthusiastic manner. - Ensures that the outlet is maintained and cleaned during all periods of operation. - Maintaining par levels of operating supplies and equipment for each bar, obtaining replacement stock from warehouse inventory in accordance with procedure. - Storing liquors, fruits, glassware, linen, paper supplies and sundries in their designated areas, while following established storage guidelines and safety procedures. - Maintains inventory of all bar related products. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Removes and properly disposes of all refuse and debris accumulated in restaurants and service stations in accordance with department procedures; sorts of bottles and corrugated cardboard for recycling. - Completes related job duties assigned by Supervisor.
The barback is the assistant of the bartender. Many bartenders start with a bar porter job, where they are able to first learn the ropes of the establishment. The bar porter job will have a first-hand look at how a bar is run, and will help better your speed, agility, and professionalism. The ideal candidate should have a great work ethic and helpful attitude. ESSENTIAL RESPONSIBILITIES - Deliver internal and external guest service in accordance withcompany service standards - Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who may be intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy - Sets up bars for operation; cuts fruit; stocks ice; empties garbage - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work- station  - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par stock levels and orders bar supplies as necessary; delivers orders - Maintains equipment as requiredin accordance with established guidelines and safety procedures; reports any maintenance problems to manager - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures - Resolves service issues according to established guidelines - Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors - Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures - Replaces empty draught beer kegs as may be required - Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations. - Provide and replenish beverage stock and supplies. - Remove empty bottles and trash. - Prepare necessary fruit for use as garnishes. - Responsible for receiving, issuing, and keeping necessary records of liquor supplies. - Serve as backup for Bartender when necessary. - Promote outstanding guest service on a continual basis. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
Seasonal Position May - August - Provides fast, friendly, professional, and responsive customer service.- Adheres to established department and property policies and procedures regarding guest service standards.- Sets up bars for operation; cuts fruit; stocks ice; empties garbage.- Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders.- Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines.- Maintains strict confidentiality in all company matters.
- Provides fast, friendly, professional, and responsive customer service.- Adheres to established department and property policies and procedures regarding guest service standards.- Sets up bars for operation; cuts fruit; stocks ice; empties garbage.- Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders.- Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines.- Maintains strict confidentiality in all company matters.
- Providing fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions - Promoting casino events and programs - Providing personalized service and uses guest name - Resolving service problems according to guidelines- Providing fast, friendly, professional service to casino guests, beverage servers and bartenders - Working well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintaining par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Placing liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures - Replacing empty draught beer kegs as may be required - Slicing and pitting fruit, and fills ice bins with crushed or cubed ice from designated ice machines - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures - Removing and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as may be required- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”- Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar and grill glasses back from dishwashing/warewash support.- Takes empty kegs to Purchasing or warehouse location.- Responsible to clean all areas in bar.- Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.”- Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”- Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar and grill glasses back from dishwashing/warewash support.- Takes empty kegs to Purchasing or warehouse location.- Responsible to clean all areas in bar.- Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.”- Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional service to casino guests, beverage servers, and bartenders- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guideline- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintains par levels of operating supplies and equipment for each bar, obtaining replacement stock from warehouse inventory in accordance with procedure- Places liquors, fruits, glassware, linen, silverware, paper supplies, and sundries in their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as required- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
- Responsible for cleaning of beverage areas in assigned special events area.- Provides and replenishes beverage stock and supplies.- Removes empty bottles and trash.- Prepares necessary fruit for use as garnishes.- Responsible for receiving, issuing and keeping necessary records of liquor supplies.- Serves as backup for bartender when necessary.- Promotes outstanding guest service on a continual basis.- Responsible for maintaining a regular and consistent attendance record.- Participates as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.- Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather
- Clean various bars as assigned or according to rotating schedule.- Clean dishwasher and drains; clean service stations, including drains, floors and mats, trash cans, counters and cabinets, soda fountains, coffee machines, ice bins, boots, speed racks, and walk-in coolers.- Maintain pump room by organizing liquor, juices, and soda stock and cleaning syrup hoses, nozzles, shelves, liquor trees, and floors.- Responsible for dispersing glassware to proper bars and outlets. - Ensure accuracy of bar stock received from warehouse compared to order sheets and facilitate delivery of bar stock to specific bars.- Assist in major breakdown and re-assembly of bar's stock and setup.
ESSENTIAL DUTIES AND RESPONSIBILITIES- Monitor guest consumption of alcohol and intervenes as needed according to guidelines.- Maintain par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory. - Place liquor, fruit, and bar supplies in their designated places following established storage guidelines and safety procedures.- Replace empty beer kegs.- Ensure that garnish items are adequately prepared and stocked. - Fills ice bins with crushed or cubed ice from designated ice machines.- Operate and maintain all equipment and utensils as required in accordance with established guidelines and safety procedures. - Remove and properly dispose of debris accumulated at the bar in accordance with department procedures.- Clean counter areas, sinks and floors as required to maintain a clean and safe work station.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter. - Meet department uniform, appearance and grooming requirements. This includes purchasing and wearing slip resistant safety shoes when performing all job duties.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.
- Provides fast, friendly, professional, and responsive customer service.- Adheres to established department and property policies and procedures regarding guest service standards.- Sets up bars for operation; cuts fruit; stocks ice; empties garbage.- Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders.- Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines.- Maintains strict confidentiality in all company matters.
- Provides excellent guest service while making quality, hand-crafted beverages- Responsible for educating guests about our premium coffees, teas, gelatos, and menu items.- Prepares and sells coffee drinks, such as espresso, café latte, and cappuccino, by following recipes and preparation techniques. - Operates electronic cash register system to accurately and immediately account for transaction payments; transports monies to and from the main Credit cage.- Delivers guest orders.- Ensures guest satisfaction through food quality checks and responds to guest complaints.- Maintains equipment by following operating instructions, troubleshooting breakdowns, maintaining supplies, and performing cleaning and preventive maintenance.- Ensures a fresh and appealing display by keeping cases, shelves, and displays clean and well stocked, while continuously checking and ensuring freshness and quality of products.- Maintains a clean and welcoming dining room with attention to detail, sanitation, and safety.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
The Modern Pantry Attendant is responsible for providing superior service to both the internal and external customer. The Modern Pantry Attendant is also responsible for accomplishing duties required of a Counter Attendant to ensure efficient operation of Modern Pantry. GENERAL ACCOUNTABiLiTiES The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position. - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - inspects all areas of responsibility for safety and maintenance needs and takes action as needed. - Opens and closes outlets in accordance with established procedure to ensure sanitation and to protect company assets. - Communicates closely with Lead and/or supervisor/manager on all operating issues. - Monitors supply needs for operation and cleaning, and maintains par levels.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Determines guest needs and suggests menu items to enhance service and meet sales goals. - Prepares a variety of food and beverage orders according to established recipes and outlet standards. - Operates electronic cash register system to accurately and immediately account for payment transactions; transports monies to and from the main Credit cage. Counts money in register before and after each shift and properly records closing transactions. - Maintains cleanliness and supplies in side stations; cleans and wipes down workstation and utensils before and after each assignment. - Stocks foods in their proper place in food storerooms and rotates stock as necessary. - Cleans and sanitizes working/kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed. - Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster at dock. - Sells non-food merchandise and maintains display. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Greet guests in a timely manner with a smile and a pleasant disposition.- Must be familiar with menu, preparation of drinks and food and prices.- Use suggestive selling techniques.- Explain the ingredients to the coffee.- Carry on a friendly conversation with the guests, as coffee is prepared.- Prepare for the next shift by filling the supplies, cleaning and sanitizing the workstation and equipment.- Work as a Barista making coffee, blended beverages, etc.- Work the cash register and maintain an accurate bank, maintain cleanliness.- Perform miscellaneous duties as assigned.
- Prepares and serves food to customers.- Sells non-food merchandise and maintains display. - Responsible for the stocking of all products, as needed, during shift and at end of shift. - Operates cash register: takes money or other tenders from customers and counts back appropriate change. Counts money in register before and after each shift and properly records closing transactions. - Cleans and sanitizes working/ kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed. - Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed. Monitors disposal of garbage and cardboard to respective dumpster at dock.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
