- Promotes and maintains all steps of the Eye, Hi, Goodbye program with each patron and employee (eye contact, hi- greeting, goodbye as a departure).- Ability to prioritize, organize, and follow-up on assigned tasks, and able to follow directions.- Trains and supervises staff and aids in the recommendation of termination decisions, as well as in the disciplinary process.- Promotes superior customer service including addressing and resolving guest and employee complaints.- Responsible for setup/break down/resetting of the conference spaces.- Responsible for catering marketing events.- Coordinates employee events.- Possesses knowledge of P&L and budget reports.- Establishes par levels and maintains inventory of banquet items such as plates, cutlery, and linens.- Aids in cost control, staffing schedules, and ongoing training.- Ensures efficient Banquet operation according to company standards.- Monitors and maintains cleanliness, sanitation, and organization of assigned work areas.- Maintains compliance with health and safety standards.- Performs special services as required and other related duties as assigned.- Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees, planning, assigning, and directing work, rewarding and coaching employees, addressing concerns, and resolving problems.- Has direct supervision of 50 employees.
- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant. - Assists Sous Chef with administrative duties. - Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
DEPENDING ON SKILL LEVEL, THIS POSITION WILL PAY BETWEEN $15.30 - $17.34 PER HOUR. A $1,500 SIGN-ON BONUS IS INCLUDED! Works closely with Sous Chef to monitor culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities• Administers all aspects of food preparation ensuring kitchen is clean, well stocked and problemfree.• Efficient preparation of all food related items for both batch and individual plated recipes with attention to maintaining appropriate food costs, volume, quality, and attractiveness.• Ability to perform the functions of any culinary task assigned within kitchen such as broiler, sauté, Asian and prep when needed.• Accountable for meeting or exceeding all State of Missouri and the Company’s sanitation requirements (ServSafe). • Supports safety and accident prevention programs (non slip footwear, knife handling, and proper lifting). • Monitoring/implementation of garbage separation and disposal as per standards. • Partners with Sous Chef to coordinate work flow during shift to meet business demands and ensure customer satisfaction. • Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.• Performs all other related and compatible duties as assigned.• Must acquire all necessary skills to act as Sous Chef within 18 months. • Write prep list and take inventory.
ESSENTIAL DUTIES & RESPONSIBILITIES: - Follow up on all inquires from internal/external guests on catering room needs in both verbal and written communication forms - Book functions and handle appropriate menu planning, room set up and other special needs of guests - Oversee the proper execution of all catering events - Determine blocks for groups with catering needs - Coordinate with pertinent departments regarding needs for events - Bill all charges to appropriate departments/external guests - Provide upcoming events and distribute to all necessary departments - Develop and monitor departmental budget - Order all supplies - Submit proper notice of events to Director Food & Beverage, and his/her designate Manager - Receive all sales leads and inquiries about meeting space - Prepare contract and follow up with client based on payment - Monitor the condition of ballrooms, carpet, painting, wallpaper, lights, etc. - Must work well under pressure and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - Must always show ethical and cooperative behavior with guests, co-workers, and leadership. - Responsible for recruiting, hiring, and training to maintain budgeted staffing levels. - Supervise hourly staff to ensure optimum operating efficiencies and appropriate staffing. - Recommendations regarding the hiring, firing, advancement, or promotions of employees. - Assists and maintain food and beverage costs through control and supervision. - Ensures that all employees adhere to the company's standards. - Directs interviews and hiring, assignments of duties, motivation of staff, evaluations, and management of staff. - Estimates food, non-food and beverage needs and requisitions all items needed for staff to successfully perform in the outlet - Responsible for maintaining personnel performance records and monitoring staffing levels to maintain budgeted levels of employment. - Requisition supplies from food storeroom and maintain adequate par levels. - Review financial transactions and monitor budget to ensure an efficient operation and that expenditures stay within budget limitations. - Have knowledge of and practice food and alcoholic beverages handling procedures to ensure guest safety. - During certain times throughout the year will be expected to assist in supervising other outlets as deemed necessary by the F&B Director. - Performs other duties as may be assigned by department and/or company management. SUPERVISORY RESPONSIBILITIES - This position hassupervisory responsibilitiesforall front of house banquet staff in the absence of the Banquet Coordinator.
- The set-up of the banquet facilities including arranging tables, chairs, linens, serve ware, and, if applicable, some decorations. - Plating and serving of the guests meals. - Maintain a clean and organized workspace to ensure a quicker and timelier set-up and tear down of banquet facilities. - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Various other duties may be assigned as roster of banquets changes.
SUMMARY Provide prompt and efficient beverage service to guests. Establishes rapport with guests and creates a friendly and fun atmosphere for banquets, meetings and other events. ESSENTIAL DUTIES AND RESPONSIBILITES - Take orders and serve food and drinks to customers. - Clean and maintain station: empty ashtrays, remove trash, wipe tables, clear dirty dishes, remove empty glasses, push in chairs, etc. as required. - Operate cash register: take money and make change, as required. - Answer all questions asked by guests about the menu items and/or property amentities. - Ensure the safety and security of employees and guests. - Must work well under pressure, and meet multiple and sometimes competing deadlines. - Adhere to all corporate and local policies, procedures, and operating guidelines. - May be required to answer questions when a manager is not available. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership. - Performs other duties as may be assigned by department and/or company management. SUPERVISORY RESPONSIBILITYThis position has no supervisory responsibilities.
- Sets buffet lines and breaks with proper equipment, supplies, and decor.- Sets tables with proper silverware, napkins, condiments, centerpieces, etc.- Prepares and sets/serves beverages.- Serves plated meals to guests.- Removes used plates, glassware, silverware, etc., from assigned areas.- Anticipates and provides for guests’ needs throughout entire function.- Provides optimal guest service to all guests and responds efficiently to guest concerns.- Maintains a clean and organized workspace to ensure timely break down of banquet events.- Ensures that future events are set up for success.- Polishes plates, silverware, and glassware.- Responsible for sweeping, mopping, vacuuming, trash removal, etc.- Coordinates with Banquet staff and other restaurant personnel to provide excellent guest service.- Various other duties may be assigned.- Adheres to regulatory, departmental, and company policies in an ethical manner.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team.- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences.- Resolves service issues according to established guidelines.- Assists bus persons, as necessary, in bussing, cleaning, and setting tables.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.- Operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Maintains strict confidentiality in all company matters.
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Resolves service issues according to established guidelines. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.- Operates and maintains equipment as required in accordance with established guidelines and safety procedures. - Prepares dessert area and banquet line. - Directs guests to appropriate areas and provides assistance by explaining room layout and event details. - Attends to guests’ needs and correctly executes the proper sequence of service. - Provides beverage service to guests as indicated by event guidelines and management. - Maintains clean and orderly buffets by restocking food items as necessary and communicating needs to kitchen staff. - Transports service items from the back of the house into function area. - Completes assigned side work as directed. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff- Engages in friendly conversations with guest whenever possible- Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant- Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities- Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards- Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service- Knows and promotes current property events and promotions- Takes food and drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests - Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Thanks customers, invites them back, wishes them luck
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team.- Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction.- Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences.- Resolves service issues according to established guidelines.- Assists bus persons, as necessary, in bussing, cleaning, and setting tables.- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.- Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required.- Operates and maintains equipment as required in accordance with established guidelines and safety procedures.- Completes assigned side work as directed.- Maintains strict confidentiality in all company matters.
- Assists in the preparation (i.e. set-up and break down) of banquet and special event functions. - Accomplishes all assigned services and tasks as directed. - Ensures that uniform is clean and presentable at all times. - Ensures that the work area is clean and safe at all times. - Must be able to stand for a full shift. - Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow cast members. - Any and all duties as assigned by your Supervisor or a member of management.
- Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service. - Retrieve, prepare, display, sell and serve products to guests as required to serve party room events. - Follow appropriate food handling procedures to ensure safe, quality products. - Maintain freshness of food and beverage items by rotating and filling items as needed and maintaining items at appropriate temperatures. - Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning, sanitizing, sweeping and mopping all areas. - Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter and cleaning floors. - Ensure supplies are stocked as needed including but not limited to plates, napkins, tableware, condiments and food products. - Perform tasks as needed to complete necessary paperwork, account for cash, Credit or check payments and make appropriate drops. - Set up, tear down and clean up party room areas for events including proper arrangement and presentation of tables, chairs, decorations, AV equipment, stages, podiums, dishes, tableware, glasses, cups, and food and beverage products or other props or products as needed. - Operate machinery as needed including cash registers where applicable and beverage machines. - Receive and properly store and use items including pop canisters, CO2 tanks, bottled beverages and linens. - Comply with all alcohol awareness training.
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists with cost control methods and procedures by monitoring pars and inventory.- Responds to guest needs and reports issues to Manager.- Follows established quality assurance procedures to ensure acceptable health department and customer service standards.- Assists in the set-up of banquet functions as required.- Conduct pre-shift meetings before events to relay pertinent information about service, hotel activities and performance for excellence standards.- Greet host and respond to requests in a friendly and courteous manner.- Review function with all other necessary departments, insuring all requirements are met.- Oversees all dining room service.- Complete all banquet checks in a correct and timely manner.- Assists in cleaning and reset set-up of banquet room(s).- Assists Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Provide positive communication and use Red Carpet Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.- Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.
- Responsible for ensuring a consistent flow of services to guests by assisting cocktail servers and bartenders with their job functions. - Ensures that dirty ashtrays and used glassware are removed from bar tops, bar area and floors are clean.- Clears and wipes down tables in any lounge area absent of a cocktail server. - Maintains a clean work environment in accordance with Health Department standards. - Checks glass washers for proper chemicals. - Maintains soap and hand towels at hand sink areas. - Maintains par stock levels by placing orders for all bar supplies. - Receives and delivers products to appropriate outlet and stocks in accordance to specification. - Stocks and re-stocks bars throughout shift with all bar supplies, bar glasses and ice as required. - Stocks server wells in accordance to specifications with all products and supplies required. - Cuts fruit to specification and prepares all condiment caddies. - Collects trash from all outlets throughout shift, as well as, wiping down walls behind trash containers. - Distribute clean bar towels and collect soiled ones and discard them in the appropriate place. - Collect all excess glasses from bars and restock them in their appropriate outlet in accordance to specification, along with retrieving bar glasses from dish areas. - Organize and clean pump rooms, coolers and storage areas to specification. - Sweep and mop pump room, coolers and storage area floors. - Soak and clean soda bag-inbox hoses and nozzles. - Replace and rotate draught beer kegs, liquor and soda bag-in-boxes as required. - When assisting bartender with orders, make eye contact, offer a greeting and end the interaction in a courteous way, delivering ACES at all times. - Use guest name during interaction and remember their preferences. - Promptly and professionally prepare beverages to specification with speed and accuracy. - Promptly and professionally handle guest issues and communicate problems and concerns to management. - Requires evidence of age from any guest who appear to be under the age of thirty (30). - Continuously monitor bar to ensure that all guests are receiving beverage service in a timely manner. - Provides guest with property information, promotions, programs and attractions.- Maintain a professional and neat appearance at all times. - Display a courteous and friendly attitude to all team members and guests. - Assist co-workers as needed. - Complete all duties as assigned, acts a role model always presenting oneself as a credit to HCCTR and encourage others to do the same. - Adheres to all department and company policies and procedures, regulatory state and federal laws - Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs, as well as delivering ACES Customer Service to every guest. - Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Demonstrate and exhibit characteristics and behavior in accordance with Property Core Values - Maintains valid WV racing license, Food Handlers permit and TIPS certifications
The bar porter is the assistant of the bartender. Many bartenders start with a bar porter job, where they are able to first learn the ropes of the establishment. The bar porter job will have a first-hand look at how a bar is run, and will help better your speed, agility, and professionalism. The ideal candidate should have a great work ethic and helpful attitude. ESSENTIAL RESPONSIBILITIES- Sets up bars for operation; cuts fruit; stocks ice; empties garbage - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work- station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par stock levels and orders bar supplies as necessary; delivers orders - Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures - Deliver internal and external guest service in accordance with company service standards - Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who may be intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before September 31st, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hired now through September 31st, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before September 31st, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43 PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: This position works directly with and addresses the needs of the Bartender, to insure complete guest satisfaction while maintaining a clean, organized and well-stocked bar. - Adhere to guest service requirement listed above.- Responsible for maintaining assigned area and backing up the bartender to assure guest service.- Maintains a well-stocked and fully prepared bar and stocking functions for the dry goods and liquor rooms- Maintains the cleanliness and organization of assigned area.- Performs routine cleaning and day-to-day maintenance of all bar equipment.- Requires a working knowledge of various cleaning supplies and chemicals, including safe handling, storage, and usage requirements.- Become knowledgeable of all drink recipes and proper glass to use for each drink.- Always conduct yourself in a manner that reflects a positive, professional image for Ameristar Casino Black Hawk.- Practice and observe safety rules and regulations and encourage others to do so.- Keep bar completely stocked for next shift.- Must learn to act without supervisor but informing the bartender on duty of any problems.- Become knowledgeable of the operation of the cash and comp procedures; blenders, strainers, coffee makers, glass washers and coolers..- Have and keep updated all current work cards: TIPS Training.- Responsible for learning the operation of liquor, soda and juice guns.
- Monitoring guest consumption of alcohol, behavior and alerting the necessary personnel if needed.- Providing guest with all the necessary information about our events and programs as needed.- Maintaining par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure. - Storing liquors, fruits, glassware, linen, paper supplies and sundries in their designated areas, while following established storage guidelines and safety procedures- Replacing empty draught beer kegs as needed.- Lifting and stocking cases of beer, kegs, and other bar related products into their designated areas.- Maintains inventory of all bar related products.- Maintaining Team Member dining room supplies, such as stocking cups, utensils, condiments, paper towels etc.- Clean and stock all beverage Stations on the gaming floor.- Fills all designated ice bins as needed.- Operating and maintaining all equipment and tools as required in accordance with established guidelines and safety procedures.- Removing and properly disposes of all trash from designated areas.- Wiping counter areas, sinks and mopping floors as required to maintain a clean and safe work station.- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions - Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines - Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors - Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures - Replaces empty draught beer kegs as may be required - Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- Transport bulk supplies to and from bars and maintain cleanliness of bars- Assists the Bartender in providing friendly, courteous beverage preparation and service in accordance with established procedures- Report to Supervisor on duty for daily assignments- Transport and Stock beer, soda, bag ‘n box and bulk items needed at bars and other venues- Transport and Stock glassware to bars and other venues- Unload items delivered to bars and other venues- Clean floors, drains, and mats at bars and other venues- Ensure use of correct elevators and delivery routes to designated bars and other venues- Maintain cleanliness and orderliness of bar and other venues- Prepare mixes and garnishes- Assist Bartender in preparation of drinks as necessary- Maintain knowledge of current hotel activities, beverage outlets and operations- Get change for Bartender as required- Other job-related duties as assigned
