- Assists in the preparation (i.e. set-up and break down) of banquet and special event functions.- Accomplishes all assigned services and tasks as directed.- Ensures that uniform is clean and presentable at all times.- Ensures that the work area is clean and safe at all times.- Must be able to stand for a full shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Any and all duties as assigned by your Supervisor or a member of management.
- Performs considerable physical activity on a continuous basis throughout scheduled shift. - Executes set up of Banquet Event Orders (BEO) in accordance with instructions provided by Banquet Manager and/or Banquet Captain. - Sets banquet rooms with proper tables, chairs, podiums, audio/visual equipment, platforms/stages, trash cans, linens, chair covers, glassware, and other equipment for meetings/events as instructed. - Cleans and stores all tables, chairs, podiums, audio/visual equipment, platforms/stages, trash cans, linens, chair covers, glassware, and other equipment in an organized manner according to established procedures. - Maintains clean and organized meeting rooms and storage areas by sweeping, vacuuming, dusting, removing carpet stains, and removing trash. - Knowledge of various styles of banquet room set up. - Knowledge of various types of banquet equipment. - Assists fellow Banquet team members with polishing plates, silverware, and glassware. - Adheres to regulatory, departmental, and company policies in an ethical manner.
- Providing stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service- Assist guests with retrieving, preparing and setting up display, as required to serve party/banquet room events- Follow appropriate food handling procedures to ensure safe, quality products if assisting with moving food product- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning, sanitizing, sweeping and mopping all areas- Ensure that all areas are clean and attractive including but not limited to cleaning tables and removal of dishes, cups, tableware, debris and litter and cleaning floors- Ensure supplies are stocked as needed including but not limited to plates, napkins, tableware, condiments and food products- Perform tasks as needed to complete necessary paperwork- Set up, tear down and clean up party room/banquet areas for events including proper arrangement and presentation of tables, chairs, decorations, AV equipment, stages, podiums, and food and beverage products or other props or products as needed- Operate machinery as needed such as ice or beverage machines- Receive and properly store and use items including pop canisters, CO2 tanks, bottled beverages and linens- Preparation and presentation of buffet style service lines including dessert stations, banquet lines, and banquet bars- Compile information, complete and submit paperwork as needed- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming Mahoning Valley reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors - Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures - Replaces empty draught beer kegs as may be required - Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
General Accountabilities: - Interacts with beverage servers and guests in a friendly and enthusiastic manner. - Ensures that the outlet is maintained and cleaned during all periods of operation. - Maintaining par levels of operating supplies and equipment for each bar, obtaining replacement stock from warehouse inventory in accordance with procedure. - Storing liquors, fruits, glassware, linen, paper supplies and sundries in their designated areas, while following established storage guidelines and safety procedures. - Maintains inventory of all bar related products. - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed. - Removes and properly disposes of all refuse and debris accumulated in restaurants and service stations in accordance with department procedures; sorts of bottles and corrugated cardboard for recycling. - Completes related job duties assigned by Supervisor.
- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino.- Adhere to established department and property policies and procedures regarding guest service standards.- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty.- Clean bar and equipment and replenish bar supplies.- Stock refrigeration units with inventory.- Replace empty beer kegs.- Wash glasses, bar equipment, and polish bar fixtures.- Mop floors, carry out trash, remove empty bottles.- May assist bartender in the mixing and serving of drinks.- Keep bar area clean and organized at all times- Responsible for assisting all F&B outlets if needed- Perform EDI duties such as filling beverage orders for F&B outlets, fill liquor tree, replace empty BIBS.- Responsible for assisting serving drinks on casino floor, when needed.- All other duties as assigned.
The barback is the assistant of the bartender. Many bartenders start with a bar porter job, where they are able to first learn the ropes of the establishment. The bar porter job will have a first-hand look at how a bar is run, and will help better your speed, agility, and professionalism. The ideal candidate should have a great work ethic and helpful attitude. ESSENTIAL RESPONSIBILITIES - Deliver internal and external guest service in accordance withcompany service standards - Performs all duties in a polite, professional, and responsible manner, including but not limited to immediately alerting management of guests who may be intoxicated, unruly or disruptive, as well as strictly enforcing the minimum age policy - Sets up bars for operation; cuts fruit; stocks ice; empties garbage - Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed - Wipes counter areas, sinks, and floors as required to maintain a clean and safe work- station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards - Maintains par stock levels and orders bar supplies as necessary; delivers orders - Maintains equipment as requiredin accordance with established guidelines and safety procedures; reports any maintenance problems to manager - Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures - Resolves service issues according to established guidelines - Performs all job functions in conjunction with the guidelines described in the department standard operating procedures manual
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors - Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures - Replaces empty draught beer kegs as may be required - Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wipes counter areas, sinks and floors as required to maintain a clean and safe work station - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
- Responsible for cleaning and maintenance of beverage stations and beverage equipment in accordance with Pennsylvania Department of Health Standards and Hollywood Casino standards in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for cleaning of beverage areas in assigned restaurant bar stations and service bar stations. - Provide and replenish beverage stock and supplies. - Remove empty bottles and trash. - Prepare necessary fruit for use as garnishes. - Responsible for receiving, issuing, and keeping necessary records of liquor supplies. - Serve as backup for Bartender when necessary. - Promote outstanding guest service on a continual basis. - Responsible for maintaining a regular and consistent attendance record. - Participate as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: This position works directly with and addresses the needs of the Bartender, to insure complete guest satisfaction while maintaining a clean, organized and well-stocked bar. - Adhere to guest service requirement listed above.- Responsible for maintaining assigned area and backing up the bartender to assure guest service.- Maintains a well-stocked and fully prepared bar and stocking functions for the dry goods and liquor rooms- Maintains the cleanliness and organization of assigned area.- Performs routine cleaning and day-to-day maintenance of all bar equipment.- Requires a working knowledge of various cleaning supplies and chemicals, including safe handling, storage, and usage requirements.- Become knowledgeable of all drink recipes and proper glass to use for each drink.- Always conduct yourself in a manner that reflects a positive, professional image for Ameristar Casino Black Hawk.- Practice and observe safety rules and regulations and encourage others to do so.- Keep bar completely stocked for next shift.- Must learn to act without supervisor but informing the bartender on duty of any problems.- Become knowledgeable of the operation of the cash and comp procedures; blenders, strainers, coffee makers, glass washers and coolers..- Have and keep updated all current work cards: TIPS Training.- Responsible for learning the operation of liquor, soda and juice guns.
Seasonal Position May - August - Provides fast, friendly, professional, and responsive customer service.- Adheres to established department and property policies and procedures regarding guest service standards.- Sets up bars for operation; cuts fruit; stocks ice; empties garbage.- Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe workstation. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders.- Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines.- Maintains strict confidentiality in all company matters.
- Provides fast, friendly, professional, and responsive customer service.- Adheres to established department and property policies and procedures regarding guest service standards.- Sets up bars for operation; cuts fruit; stocks ice; empties garbage.- Supports bartender needs; ices drink glasses and pours non-alcoholic drinks as needed.- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Maintains par stock levels and orders bar supplies as necessary; delivers orders.- Maintains equipment as required in accordance with established guidelines and safety procedures; reports any maintenance problems to manager.- Removes and properly disposes of all refuse and debris accumulated in restaurant and service stations in accordance with department procedures; sorts bottles and corrugated cardboard for recycling. - Resolves service issues according to established guidelines.- Maintains strict confidentiality in all company matters.
- Providing fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions - Promoting casino events and programs - Providing personalized service and uses guest name - Resolving service problems according to guidelines- Providing fast, friendly, professional service to casino guests, beverage servers and bartenders - Working well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintaining par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Placing liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures - Replacing empty draught beer kegs as may be required - Slicing and pitting fruit, and fills ice bins with crushed or cubed ice from designated ice machines - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures - Removing and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards
- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guidelines- Provides fast, friendly, professional service to casino guests, beverage servers and bartenders- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintains par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Places liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as may be required- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures- Wipes counter areas, sinks and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards
MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”- Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar and grill glasses back from dishwashing/warewash support.- Takes empty kegs to Purchasing or warehouse location.- Responsible to clean all areas in bar.- Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.”- Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
MAJOR JOB DUTIES: Duties include, but are not limited to the following:- Provides prompt, courteous service to guests while maintaining a friendly and pleasant atmosphere at the bar.- Provides quality service to both internal and external guests, specifically maintaining established quality standards for timely food and beverage.- Follows company standards of hospitality by making eye contact with every guest, smiling and offering a warm and friendly greeting with the proper verbiage: “Good morning, afternoon, or evening, thank you, ma’am or sir, may I?”- Performs cleaning and maintenance tasks such as cleaning tables, taking dishes to the kitchen, stocking beer, wine and ice as needed.- Takes out garbage as necessary.- Changes kegs, beer tanks, CO2 tanks, and pop for pop guns as needed.- Maintains the cleanliness and organization of all bar service areas.- Brings bar and grill glasses back from dishwashing/warewash support.- Takes empty kegs to Purchasing or warehouse location.- Responsible to clean all areas in bar.- Makes every effort to learn guest names and uses names to say, “Mr. or Mrs. Smith.”- Maintains company-issue uniform in good condition and reports to work in authorized uniform as mandated by organization. This includes maintaining a clean and well-groomed appearance in compliance with departmental and company dress code standards.- Must provide courteous and friendly service to all guests and staff.- Performs related work as requested. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.
- Report to Supervisor on duty for daily assignments - Transport and Stock beer, soda, bag ‘n box and bulk items needed at bars and other venues - Transport and Stock glassware to bars and other venues - Unload items delivered to bars and other venues - Clean floors, drains, and mats at bars and other venues - Ensure use of correct elevators and delivery routes to designated bars and other venues - Maintain cleanliness and orderliness of bar and other venues - Prepare mixes and garnishes - Assist Bartender in preparation of drinks as necessary - Maintain knowledge of current hotel activities, beverage outlets and operations - Get change for Bartender as required - Other job-related duties as assigned
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Provides fast, friendly, professional service to casino guests, beverage servers, and bartenders- Monitors guest consumption of alcohol and intervenes as needed according to guidelines- Serves as ambassador of goodwill while working and at customer and public relations functions- Promotes casino events and programs- Provides personalized service and uses guest name- Resolves service problems according to guideline- Works well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintains par levels of operating supplies and equipment for each bar, obtaining replacement stock from warehouse inventory in accordance with procedure- Places liquors, fruits, glassware, linen, silverware, paper supplies, and sundries in their designated places following established storage guidelines and safety procedures- Replaces empty draught beer kegs as required- Slices and pits fruit, and fills ice bins with crushed or cubed ice from designated ice machines- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures- Removes and properly disposes of all debris accumulated at the bar in accordance with department procedures- Wipes counter areas, sinks, and floors as required to maintain a clean and safe work station- Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
- Responsible for cleaning of beverage areas in assigned special events area.- Provides and replenishes beverage stock and supplies.- Removes empty bottles and trash.- Prepares necessary fruit for use as garnishes.- Responsible for receiving, issuing and keeping necessary records of liquor supplies.- Serves as backup for bartender when necessary.- Promotes outstanding guest service on a continual basis.- Responsible for maintaining a regular and consistent attendance record.- Participates as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation.- Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather
- Clean various bars as assigned or according to rotating schedule.- Clean dishwasher and drains; clean service stations, including drains, floors and mats, trash cans, counters and cabinets, soda fountains, coffee machines, ice bins, boots, speed racks, and walk-in coolers.- Maintain pump room by organizing liquor, juices, and soda stock and cleaning syrup hoses, nozzles, shelves, liquor trees, and floors.- Responsible for dispersing glassware to proper bars and outlets. - Ensure accuracy of bar stock received from warehouse compared to order sheets and facilitate delivery of bar stock to specific bars.- Assist in major breakdown and re-assembly of bar's stock and setup.
