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- Provides friendly and efficient service to guests during check in/check out procedures.- Makes and confirms reservations and assists guests with problems or questions.- Obtains information necessary to guarantee rooms (e.g. identification, credit card verification, etc.).- Performs Front Desk, Call Center, and other hotel-related duties when necessary.- Keeps Hotel Services Supervisor informed of any problems.- If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.- Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.- Maximizes resort revenues by selling reservations based on predetermined rate strategies.- Accurately enters...
Responsible for administrative duties of the hotel front desk. Essential Functions - Register and process guests promptly upon arrival and departure, including, but not limited to greeting guests, assigning rooms, and issuing keys - Ensure guest satisfaction by managing the flow of communication at and around the front desk - input information into computer systems (CMP). - Perform all guest accounting functions according to established hotel procedure to ensure all guest and house accounts are completed and accurate - Receive and process telephone and walk-in reservations accurately to ensure guest satisfaction - Maintain records of room availability and guest accounts - Review accounts and charges with guests during the checkout process, which may involve receipt of payments -...
- Provides fast, flawless, personalized service to players. - Consistently builds and maintains rapport with guests. - Maintains knowledge of all aspects of the games dealt. - Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls. - Conducts assigned game according to procedure. - Ensures appropriate game protection. - Ensures appropriate game pace for all players. - Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience. - Ensures payouts are made quickly and accurately. - Fills and credits tables by verification of cheques. - Opens and closes tables according to established guidelines and...
- Responsible for fostering a fun environment - Responsible for being a gracious host to all guests and co-workers- Ensures regulatory compliance with all aspects of slot machine maintenance i.e.; moves, conversions, and repair- Ensures functionality of the slot maintenance system- Interacts with Slot Operations personnel and Guests while repairing slot machine functions- Previous Slot System experience with ACSC, SDS, CDS etc. preferred- Work on special projects as assigned- Assist in maintaining adequate stock of parts necessary for repairs- Perform preventative maintenance: clean, inspect, adjust, and test various machine parts- Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming- Assist customers...
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Promote property events & promotions via telemarketing and other communication.- Contact guests and/or send correspondence to invite them to enjoy amenities and/or to special events.- Identify and develop professional relationships with established and potential VIP guests.- Provide personal service to assigned VIP players, issuing complimentary based on player ratings as needed.- Host on and off property entertainment for our guests, such as sporting events, dinners, and theaters.- Communicate constantly with gaming operations and other Team...
Responsible for ensuring the safety and protection of the guests, team members, and their vehicles in our garage and our team member lot. Essential Functions - Provide security and protection for garage and our team member lot - Handle unruly guests and criminals in combative situations (Garage / Team Member Lot) - Write required reports regarding all incidents that occur- Communicate via two-way radio and telephone - Direct foot and vehicular traffic - Assist paramedics as needed - Operate mobile unit, patrol property and assist guests with vehicle problems - Respond to alarms and communicate with Detroit Police - Other job related duties as assigned
Responsible for ensuring the safety and protection of the guests, team members, and their vehicles in our garage and our team member lot. Essential Functions - Provide security and protection for garage and our team member lot - Handle unruly guests and criminals in combative situations (Garage / Team Member Lot) - Write required reports regarding all incidents that occur- Communicate via two-way radio and telephone - Direct foot and vehicular traffic - Assist paramedics as needed - Operate mobile unit, patrol property and assist guests with vehicle problems - Respond to alarms and communicate with Detroit Police - Other job related duties as assigned
The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)- Oversees and maintains the golf facilities and landscaping and other infrastructure assuring for a safe, clean, and enjoyable environment as well as the best public relations. - Plans, seeks approval, and implements special events that enhance revenues. - Maintains an awareness of the supplies, tools and equipment needed to operate on a routine basis. Assists with ordering and maintains an inventory of supplies and equipment.- Conducts routine inspections of all facilities and equipment assuring that they are in working order, safe, and assessable. - Encourages participation from staff. Develops ideas for innovation. - Deals with the...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.- Resolves service issues according to established guidelines. - Itemizes,...
SUMMARYThis position will be responsible for providing quality service to all guests to ensure a clean and safe dining experience in a timely and professional manner in the Gram and Dun venue. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service.- Retrieve dirty dishes, silverware, and glassware during and after meals and deliver to assigned dishwashing area.- Retrieve clean dishes, glassware, and silverware from dishwashing area and distribute to service station locations.- Maintain cleanliness of work and guest areas including duties such as: vacuum, sweep, mop, pick up trash, etc.- Fill ice stations, polish silver, fold napkins, and stock supplies including dishes.- Prepare tables for guests including removal...
SUMMARYThis position will be responsible for acting as a liaison between the kitchen staff and the waitstaff to ensure a steady workflow from front-of-house to back-of-house. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service to internal and external customers including participation in and promotion of customer service programs to continuously improve customer service.- Act as a liaison between the kitchen staff and the waitstaff to ensure a steady workflow from front-of-house to back-of-house.- Will be responsible for facilitating kitchen orders, maintaining quality control and monitoring food safety.- Will organize ticket orders to ensure outgoing meals are prioritized appropriately.- Knowledge of the KDS system.- Will facilitate a steady flow...
SUMMARYThis position will be responsible for taking reservations, greeting and seating guests in a timely and professional manner. Additionally, ensuring that the floor is equitably set amongst the servers and appropriately timed for flow of service. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIES - Provide stellar customer service. - Greet and welcome guests, assign seating, and escort guests to their table.- Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow.- Inform guests of menu items, specials offered, and marketing promotion information as requested.- Complete sales to customers including taking money in payment of sales, counting appropriate change,...
COME JOIN US.We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as...
Summary:The Gram & Dun Server is a key player in delivering a memorable dining experience at our esteemed restaurant. This role emphasizes exceptional guest service, focusing on attentiveness, professionalism, and an in-depth understanding of our culinary offerings. The server collaborates with the entire Gram & Dun team to ensure smooth operations and upholds the highest standards of food service quality. The successful candidate will demonstrate a commitment to hospitality excellence, guest satisfaction, and adherence to safety and hygiene protocols.Essential Duties and Responsibilities:- Embrace the company’s hospitality standard, including greeting guests and co-workers, smiling, making eye contact and using names- Greet guests warmly with a smile, eye contact, and a welcoming...
- Mow grass, plow snow, water lawns, feed and trim sHRubs, tends flower beds and regularly inspects assigned work areas to insure proper standards are maintained.- Operate lawn and grounds equipment including power mowers, snow blowers, bucket loaders and other power equipment.- Repair and maintains facility sidewalks and parking lots.- Assist Lead Groundskeeper with planning, planting and maintaining exterior and interior landscaping in accordance with the landscaping plan.- Remove refuse and trash from grounds.- Adjusts, clean and perform minor mechanical work on grounds equipment.- Recommend for purchase and suggests suitable locations for trees and sHRubs.- May apply pesticides to plants as directed.- Perform duties and operate equipment in a safe manner.
What does Hollywood Casino & Hotel have to offer?- Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Groundskeeper, you will:Shift: 7:00am - 3:30pm Pay: Up to $18.00 per hour (BOE)- Performs general Grounds keeping work necessary to maintain facility grounds which also may include garages, walkways, lots and roads; assists in the maintenance of exterior lighting; and provides routine support duties to higher level staff; and performs related tasks within area of assignment. - Cleans and maintains all aspects of the exterior areas. - Power washes exterior areas as...
- Responsible for maintenance of lawn and/or grass using mowers, edgers, and trimmers.- Rakes and maintains leaves, plants, flowers, trees, or shrubs.- Cleans up trash in parking lots/garages and exterior grounds.- Empty and clean trash containers.- Assist in snow removal and cleanup.- Assists in overall maintenance of grounds using equipment such as power washers, sweeper truck, lawn mowers, weed eaters, trimmers, edgers, etc.- Fastens attachments such as grader, harrows, floats, and rollers to tractors with hitch pins.- Releases brakes, shifts gears, and depresses accelerator or move throttle to control forward and backward movement of tractor.- Steers tractor by turning steering wheel and depressing brake pedals.- Assists in maintaining the integrity of the racing...
- The following and other duties may be assigned as necessary for Hollywood Casino Tunica, Resorts Tunica, and/or 1st Jackpot Tunica: - Maintains the surrounding outside property, as it related to debris, plants, sidewalk and paver finishes. - Plows snow, spreads salt and other materials as needed.- Responsible for duties inside the building, including but not limited to cleaning assignments for fountains, mechanical rooms, etc. during inclement weather. - Pressure washes all bricks, parking bus depot and building.- Washes all machinery with pressure washer. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Answers all calls promptly and courteously.- ...
This position qualifies for a $500 Sign-On Bonus. This bonus is not valid for any former Cactus Petes team members or current team members. - Responsible for cleaning and servicing guest rooms in assigned section. - Fills all reasonable guest requests and directs the guest to the appropriate person for assistance. - Adhere to safe handling of all chemicals. - Report any safety issues to the Housekeeping Supervisor, Assistant Housekeeping Manager, or the Housekeeping Manager. - Attends all regular departmental meetings as well as other related meetings. - Follow the established protocol when entering and cleaning guest rooms. - Clean and service guest rooms as outlined in the housekeeping training manual. - Report room status on room attendant sheets. - Restock...
This position qualifies for a $500 Sign-On Bonus. This bonus is not valid for any former Cactus Petes team members or current team members. - Responsible for cleaning and servicing guest rooms in assigned section. - Fills all reasonable guest requests and directs the guest to the appropriate person for assistance. - Adhere to safe handling of all chemicals. - Report any safety issues to the Housekeeping Supervisor, Assistant Housekeeping Manager, or the Housekeeping Manager. - Attends all regular departmental meetings as well as other related meetings. - Follow the established protocol when entering and cleaning guest rooms. - Clean and service guest rooms as outlined in the housekeeping training manual. - Report room status on room attendant sheets. - Restock...
