ESSENTIAL DUTIES AND RESPONSIBILITIES:- Mixes chemicals and operates carpet shampooer and buffer.- Moves furniture and cleans assigned area.- Maintains and cleans machines after use.- Maintains general cleaning of the entire casino and bar areas.- Transports all trash.- Reports any problems to EVS management.- Adheres to all company, department policies, procedures and safety standards.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members.- Performs all duties as assigned by EVS management.
General Accountabilities: - Adheres to all departmental and property policies and procedures regarding guest service standards- Maintain the floor surfaces in all public areas of the casino.- Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino. (Continually)- Adhere to established department and property policies and procedures regarding guest service standards. (15%)- Vacuum, clean, extract, and bonnet buff the carpets daily. (15%)- Strip, seal, and scrub hard floors. (10%)- Scrub restroom floors. (10%)- Extract or shampoo carpets on a scheduled basis. (10%)- Clean all brass. (5%)- Assist regular shift co-workers in maintaining restrooms and casino floor. (10%)- This is a uniformed position, which requires that team member’s are in compliance with uniformed appearance standards while on duty. (20%)- Able to climb and use a genie lift to clean chandeliers, globes, vents, bacon strips,etc. (5%)- All other duties as assignedThis is a Full-Time role
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for all aspects of dish/pot washing including but not limited to using the dish machines, pot sink/power soak sink, and all other basic stewarding duties as defined in the Steward job description- Deep cleaning of inside/outside of ovens, inside/outside of hoods, inside/outside of grills, inside/outside of stoves, inside/outside deep fryers, inside/outside hot boxes, inside/outside salamanders, steam tables, chafers, table and counter tops, inside/outside walk-in refrigerators and freezers, speed racks (Crescors), trash cans & trash dumpsters, glass, brass, ceilings, walls, floors, drains, fans, etc., per equipment cleaning guide- Deep cleaning steward needs knowledge of taking apart and putting this above equipment back together per equipment cleaning guide- Responsible for learning and understanding use of all power-washing equipment and be able to use equipment properly for the cleaning of all floors, walls, and other surfaces as described- Responsible for learning and understanding the use of all chemicals that will be used for above cleaning- Ensure proper storage of equipment, chemicals and restaurant supplies in compliance with departmental, company, and OSHA standards, in the dish and pot rooms, kitchens, mop rooms, and trash dock, etc. This includes but is not limited to china, glassware, silverware, trash cans, trash dumpsters, pots, & pans- Ensure the proper stocking and restocking of all food line china and utensils before, during, and after the restaurant hours of operation- Must follow specific daily station assignments checklists as directed by Executive Steward and F&B Management- All duties above are determined on business needs and other duties may be assigned as required
General Accountabilies: - Serves food, beverages, or desserts to guests in such settings as take-out counters of 24/7 café venue.- Performs cleaning duties such as sweeping, mopping, and transporting dishes to keep equipment and facilities sanitary.- Scrubs and polishes counters, steam tables, and other equipment; cleans glasses, dishes, and fountain equipment.- Wraps menu items such as sandwiches, hot entrees, and desserts for serving or for takeout. - Prepares bills for food using MICROS POS; accepts payment or makes change.- Brews coffee and tea; fills containers with requested beverages.- Cooks food or prepares food items such as sandwiches, pizzas, and salads, using standard formulas or following directions.- Replenishes foods at serving stations.- Balances receipts and payments in cash drawers.- Takes guests’ orders and enters orders into MICROS POS, giving ticket receipts to guests when needed to identify filled orders.- Adds relishes and garnishes to food orders, according to recipe/instructions.- Delivers orders to kitchens and picks up and serves food when it is ready.- Orders items needed to replenish supplies.- Sets up dining areas for meals and clears them following meals.- Performing for or Working Directly with the Public- Performing for people or dealing directly with the public. This includes serving guests in restaurants and stores and receiving clients or guests.This is a Full-Time role
- Performs a variety of duties relating to working in the food outlets and the services of food and/or beverages. - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Responsible for cash handling in the Deli.- Maintains a professional appearance at all times; clean and well-groomed as per standard.- Stocks counters, displays, salad bar, and steam table in a neat and timely fashion.- Provides friendly, quick, professional service, demonstrating willingness to serve guests with a smile.- Checks to ensure that all foods are displayed attractively as per departmental standard.- Requisitions items needed for the following day based on given par levels.- Involved in food preparation and presentation.- Maintains appropriate portion controls per standards.- Keeps all work areas clean and in order; cleans equipment thoroughly.- Handles foods appropriately, maintaining proper food handling, safety, and sanitation standards.- Informs Supervisor when food quantities are low.- Cleans floor and work station thoroughly before leaving the area for other assignments.- Knows menu items, takes orders, and completes transactions at point of sale to assure cash drawer balances.- Completes opening and closing duties as assigned.- Other duties as assigned.
- Greets guests in a timely manner with a smile and a pleasant disposition. - Responsible for learning and becoming familiar with menu, preparation of food, and prices. - Uses suggestive selling techniques. - Takes guest’s order and accurately inputs it into the computer/register. - Follows all cash handling procedures. - Completes assigned side work and any additional daily tasks. - Maintains cleanliness and supplies in side stations. Cleans and wipes down workstation utensils before and after each assignment. - Maintains a clean and sanitary work environment as required by the indiana State Health Department. - Stocks foods in their proper place in food storerooms and rotates stock as necessary. - Replenishes assigned work station with hot and/or cold foods by transporting prepared foods from the kitchen to the proper area in a timely manner. - Maintains and rotates dated food stock. - Adheres to regulatory, departmental, and company policies.
- Greets guests in a timely manner with a smile and a pleasant disposition. - Must be familiar with menu, preparation of food, and prices. - Uses suggestive selling techniques. - Takes guest’s order and accurately inputs it into the computer/register. - Follows all cash handling procedures. - Completes assigned side work and any additional daily tasks. - Maintains cleanliness and supplies in side stations; cleans and wipes down workstation utensils before and after each assignment. - Stocks foods in their proper place in food storerooms and rotates stock as necessary. - Replenishes assigned workstation with hot and/or cold foods by transporting prepared foods from the kitchen to the proper area in a timely manner. - Adheres to regulatory, departmental, and company policies. Starting at $17.00/ hour plus tips Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions - Apply, Interview, and Start before March 31, 2023 and get $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer applicants that are hirednow through March 31, 2023. - Discounted bus tickets - Non-Accrued Additional Time Off – Apply, Interview, and Start before March 31, 2023 and start with 80 hours for FT, and 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the date of hire/grant date) - Hot meal served by the Leadership team once a month - 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities - Ask about our shift differential!
- Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Sous Chef with administrative duties.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.- Provide positive communication and use ACES Training skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Responsible for providing guidance and daily supervision to staff in the department. - Supports and administers operational goals and monitors achievements of performance and profit objectives.- Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.- Administers all aspects of food preparation ensuring kitchen is clean, well-stocked and problem-free.- Responsible for supporting compliance to departmental budgets.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Supports maintaining of cost control methods and procedures by monitoring consistent pars and inventory in each restaurant.- Assists Sous Chef with administrative duties.- Assists with maintaining established quality assurance procedures to ensure acceptable health department and customer service standards.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
As a Dining Cashier Host, you will:Shift: 12:00pm-10:00pm (Varies)-- Wage $11.00/hr + Tips - Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant.- Seats guests in restaurant as per specified rotation requirements. - Maintains proper seating and reservation documentation.- Monitors restaurant for table availability.- Keeps designated working area clean and organized; wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards.- Assists wait staff and bus persons in their duties (e.g., refills water glasses and coffee cups, helps pre-bus and bus tables, attends to guest needs) as necessary, or required.- Completes all assigned closing duties at end of shift.- Knows and promotes current casino events and programs and can give guests directions to all casino areas.- Thanks customers, invites them back, wishes them luck, and makes it easy for them to get back in play.
- Responsible for understanding the overall operations of the table games and slot departments.- Knowledge of the overall casino floor layout including table game and slot placement, and associated equipment and signage.- Responsible for understanding the overall financial performance analysis of casino operations to maximize profitability. This includes initial game selection and ongoing changes to maintain a competitive product offering for our guests. Review of operational and labor analyses.- Knowledge of the day-to-day operation of the Casino Cage/Credit and Count Room departments. - Ensure team members comply with HCPN's System of Internal Control, Casino Credit Policy and all company and departmental policies and procedures.- Ensure the highest levels of Regulatory compliance and game integrity are maintained through ongoing review of Internal Control Policies as well as remaining vigilant in protection of all company assets.- Demonstrates a comprehensive understanding and proficiency in managing the daily operation of the department in accordance with HCPN's Internal Control System, departmental and company policies, Title 31 and SAR requirements.- Thorough knowledge of the Company’s marketing plans and programs, both short and long range, to support sales and revenue objectives.- Has full knowledge of all property F&B operations, including staffing, menu development, quality and profitability in all Food & Beverage front and back of house areas.- Understanding of the people functions of Hollywood Casino at Penn National and its associated OTWs in accordance with the policies and practices of Penn National Gaming, Inc., regulations and administrative rulings of governmental organizations and other regulatory and advisory authorities and organizations.- Knowledge of the safety and security strategy for the protection of guests, employees and the property. Understanding of all regulations as it relates to the security and surveillance of the casino operation.- Establish and maintain a “team environment” within all reporting areas and associated support departments to ensure the highest levels of employee engagement, morale and overall performance is being achieved.- Establish and maintain the highest levels of guest service throughout the casino floor through our Red Carpet Customer Service Program as a means of achieving our customer satisfaction goals.
- Responsible for directing the overall operations and staff within the Table Games/Slots/Poker departments. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.- Provides direction to Table Games/Slots/Poker leadership and oversees all Table Games and Poker game protection as well as overall Slot operations.- Answers inquiries pertaining to Casino Operation policies and services and resolves guest complaints while supporting all customer service programs.- Makes final decision on implementation and oversight of strategies for team member engagement, customer service, comp ability, games layout and slot floor mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility.- Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.- Protects and preserves assets of the company.- Responsible for the overall integrity of Slot, Table Games, and Poker operations.- Assists the Executive Management Team in developing strategic and tactical operating plans to support property objectives.- Directs the selection, purchase/lease, placement, and utilization of all gaming devices to ensure achievement of operational and financial objectives.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
The Director of Construction for the Southern Region is responsible for the development and implementation of capital projects (New, Remodel and R&M) from concept through construction completion and operational turnover. The Director is involved with the overall project as it relates to design management and coordination, schedule, budget, contracting, assessment & coordination of operational needs, maintaining design intent, day-to-day management and on-site coordination of capital projects, and partners with the VP of Design & Construction, project leaders, and Strategic Sourcing Department as related to construction FF&E purchasing, property operations and other relative positions to ensure projects remain on budget and on schedule. The position reports to the VP of Design and Construction and will focus on our existing properties and any new locations in the South. ESSENTIAL DUTIES AND RESPONSIBILITIES- Coordinate design process with outside design professionals and consultants.- Monitors progress and coordinates all disciplines relative to functional and operational needs from Concept Design through Construction Documents.- Prepares and administers Requests for Proposal relative to design procurement and construction related scopes of work.- Develops Total Project Budgets and Scope Documentation.- Assists with the preparation and submission of Capital Budget Requests (CBR’s) to assure accuracy with Project funding requests and approvals. - Prepares and maintains Project Controls throughout the life of the Project.- Utilize web-based project management system (Procore) for managing Project Budgets, Commitments, Construction Documents and Closeout Requirements.- Works closely with internal Capital Accounting and Legal Departments to ensure processes are followed relative to internal controls.- Provide Project oversight and review with site managers and subcontractors to ensure standards of building performance, quality, and schedules are met and safety is maintained. - Review and approval of contractor payment applications by valuation of completed works. - Review Change Order requests by contractor and or design professionals.- Work with Design Team and local Jurisdictions Having Authority to ensure that building codes, regulations, laws, and standards are met.- Coordinate with Operations regarding requirements of ongoing construction projects.- Prepare project reports as necessary to ensure the stake holders are informed of project status.- Develop project schedules using scheduling programs.- Develop and maintain project budget and provide information in a timely manner for reporting.- Maintains strict confidentiality in all departmental and company matters- Responsible for ensuring regulatory compliance within area of responsibility and reporting potential issues to Executive Management.- Communicate effectively with contractors, outside contacts, and all levels of Team Members.- Ability to travel frequently to construction site via airplane or other transportation.
- Responsible for directing the overall operations and staff of the Finance department in the following areas: Accounting, Payroll, Revenue Audit, Purchasing, and Warehouse. -Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives. - Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving deadlines. - Responsible for assisting in preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns/deviations to the Executive Management/GM. - Responsible for the development, maintenance, and documentation of the Accounting System of internal Controls. - Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by the Parent Company, to the Parent Company for purposes of internal and external Financial Reporting as required by, among other Regulatory Bodies, The Securities and Exchange Commission (including requirements under Sarbanes-Oxley), and the internal Revenue Service. - Responsible for all regulatory compliance related to Accounting System of internal Controls as required by regulatory agencies and governing bodies. - Creates and maintains a periodic, quality internal reporting process to be used by Company Management for purposes of analyzing results of operations and making business and operating decisions about the direction of the Company. - Brings plans for operating efficiency to the attention of Management and assists in implementation of developed processes. - Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing, and reporting on the variances from actual operating results. - Responsible for developing and maintaining a qualified staff that has the capabilities of executing the required actions necessary for complying with all Financial Reporting and Accounting internal Controls as outlined by the Company. - Continuously maintains knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the Securities and Exchange Commission, the internal Revenue Service, and the Department of Revenue for the state jurisdiction and State Gaming Control Board. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM. - Maintains strict confidentiality in all departmental and company matters. - Has authority to issue complimentaries in accordance with the approved Comp Matrix.
- Responsible for directing the overall operations and staff of the Finance department. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving deadlines.- Responsible for preparing, monitoring, and adhering to budgets; ensures compliance to departmental budget initiatives; reports budget concerns/deviations to Executive Management/GM.- Responsible for the development, maintenance, and documentation of the Accounting System of Internal Control.- Plans, coordinates, and executes an efficient accounting and financial reporting system which provides data, as directed by Executive Management, to the Corporate Office for purposes of internal and external financial reporting as required by, among other regulatory bodies, the U.S. Securities and Exchange Commission (including requirements under Sarbanes-Oxley) and the Internal Revenue Service.- Responsible for all regulatory compliance related to the Accounting System of Internal Controls as required.- Creates and maintains a periodic, quality internal reporting process to be used by Executive Management for the purposes of analyzing results of operations and making business and operating decisions about the direction of the company.- Brings plans for operating efficiency to the attention of Executive Management and assists in implementation of developed processes.- Responsible for the annual Company Budget and Capital Plan, inclusive of planning, executing, and reporting on the variances from actual operating results.- Responsible for developing and maintaining a qualified staff that has the capabilities of executing the required actions necessary for complying with all Financial Reporting and Accounting Internal Controls as outlined by the company.- Continuously maintains knowledge and understanding of rules and regulations as promulgated by, among other governing bodies, Generally Accepted Accounting Principles, the U.S. Securities and Exchange Commission, the Internal Revenue Service, the Department of Revenue for the state jurisdiction, and the State Gaming Control Board.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of departmental customer service goals.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
- Primarily responsible for directing the overall marketing operations, promotion creation and execution, and relationship management as it relates to key accounts. This will include social media, training materials, coordination and delivery of related materials, promotional items, as well as app technology. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in all areas of responsibility.- Assists department in deployment of new technologies as related to Prairie State Gaming and marketing rewards programs.- Works with other gaming operators at times in conjunction with key accounts to achieve marketing and operational goals.- Develops and implements annual marketing plan for the property that supports the overall brand strategy for the company. - Responsible for assessing, anticipating and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions. - Builds long term relationships with customers to strengthen the brand value.- Ensures that scheduling is done in an effective and efficient manner to support all marketing initiatives while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Ensures effective control of marketing results, and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Ensures coordination with IT to ensure all resources are available to run programs. - Expertise with all company Brand programs and systems and provides input to improve Brand direct marketing efforts. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Other responsibilities within the Prairie Stage Gaming organization as assigned.
SUMMARYThis position is responsible for overseeing the property promotional Marketing department. ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: - Responsible for directing the overall operations and staff of the department including Advertising, Promotions, Social, Entertainment Public Relations, and Casino Marketing departments. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.- Develops and implements annual marketing plan for the property that supports the overall brand strategy for the company. - Develops and implements marketing strategies to maximize volume and market share; investigates potential opportunities for incremental revenue.- Responsible for assessing, anticipating, and reacting to the competitive marketplace in regard to marketing strategies, programs, campaigns, and promotions. - Builds loyalty and develops sustained effective relationships among valued VIP customers; establishes and maintains relationships with industry influencers and key community and strategic partners. - Sets measurable goals for customer development staff with regards to growing high end play and generating more play out of the current database.- Ensures that scheduling is done in an effective and efficient manner to support all marketing and casino marketing initiatives while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for preparing, monitoring and adhering to budgets and ensuring compliance to departmental budget initiatives. Reports budget concerns / deviations to the Executive Management / GM. - Ensures effective control of marketing results and takes corrective action to guarantee that achievement of marketing objectives falls within designated budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Ensures coordination with IT to ensure all resources are available to run programs. - Expertise with all company Brand programs and systems and provides input to improve Brand direct marketing efforts. - Actively supervises the successful completion of host special events on property, collaborating with other departments as needed. Availability for evening, weekend and holiday is required. - Vendor coordination, management and negotiation. Responsible for accuracy and timelines of all charges and payments relating to vendor efforts.- Designs and implements a bonus system that provides acceptable incentives aligned to revenue and profitability objectives. - Ensures effective utilization and maintenance of CRM system.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
- Oversees the operations of the Security, Facilities, and Housekeeping functions. - Develops programs to enhance the protection of assets, reduce company liability, and provides a clean customer environment.- Ensures that company operations are conducted in compliance with federal, state, and local law, including state gaming regulations.- Conducts investigations of criminal activity.- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Develops and implements goals for the Security, Housekeeping, and Facilities departments.- Ensures consistency in departmental policies and procedures for the property.- Evaluates activities affecting integrity and liability issues and modifies internal controls, policies, or procedures to remedy the problem.- Reviews activity reports to monitor performance of respective functions.- Collaborates with other department heads formally and informally to ensure efficient and effective procedures are being utilized.- Aids in the development and constant monitoring of the operating budget for the Security, Facilities, and Housekeeping departments.- Proposes capital improvements.- Monitors team member and guest claims; ensures all procedures facilitate the investigation and administration of the claims to minimize the company’s exposure.- Monitors the safety programs and makes proposals to minimize the physical risks to our team members and guests.- Develops and maintains a close working relationship with the enforcement arm of our regulators.- Conducts internal investigations regarding criminal conduct or any other sensitive issue.- Ensures that company cleanliness standards are maintained by the Housekeeping and Facilities departments.- Keeps abreast of products to improve Housekeeping quality standards and/or efficiencies.- Develops management staff through mentoring, counseling, or guidance.- Conducts inspections of the facilities and indicates areas for improvement.- Investigates and recommends expansion or development projects to further the property’s profits.- Ensures the key company personnel are aware of all major integrity/liability issues.- Other duties as assigned.
- Develops, implements, and manages operational goals and monitors achievements of the Talent Development Department. - Creates results-driven, innovative, and user-friendly development opportunities and training using various formats and modalities (e.g., in-person, virtual-instructor led, self-paced, microlearning, peer communities, and evolving technology).- Manages internal and external resources including the LMS, vendors, and subject matter experts.- Evaluates, designs, and deploys innovative and engaging approaches to learning. - Sets direction and manages instructional design and development processes ensuring timely delivery of content.- Ensures all trainings and development programs are aligned and support the Company’s diversity, equity, inclusion, and belonging goals.- Designes and executed the learning and development roadmap aligned to business needs (e.g., programs, core and leadership competencies, technical, etc.)- Conducts needs analysis, establishes priorities, and allocates budgets.- Develops and monitors project plans that include objectives, deliverables, timelines, and budgets.- Reviews programs, suggests modifications, and ensures achievement of goals related to department initiatives.- Develops engaging and high quality curriculum based on leadership and functional area competencies.- Manages scorecards, KPIs, evaluations of learning, and analytics to report the utilization and impact of the curriculum.- Establishes regular review processes with partners to ensure the quality of instruction and seeks opportunities for continuous improvement.- Leads discussions on emerging skill and capability needs in business development and assesses how training and development can be leveraged to evolve the workforce.- Keeps up to date on trends, developments, and best practices in technology, learning, and talent.- Fosters a proactive and strategic, high performing culture within the talent and learning team that maintains a clear line of site how our work supports our guests.- Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
