- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Will have to process cash and credit card transactions for guests and employees while maintaining the integrity of all financial controls and responsibilities.- Stock food, beverage and paper goods.- Must have open availability including all three shifts, weekends, and holidays.- Maintain a clean, sanitized and organized work space and dining room.- Comply with PPE standards.- Comply with state, company, and department policies and regulations.- Responsible for taking orders, expediting food and food delivery for our guests.- Preparation of sauces, cold sides and stocking of paper goods.- Proper opening and closing procedures as directed by your supervisor and manager.- Expected to work Take 2 and concessions.- Will work special events, as needed.- Other duties, as needed.
- Adheres to all departmental and property policies and procedures regarding guest service standards. - inspects all areas of responsibility for safety and maintenance concerns and takes action as needed. - Opens and closes outlets in accordance with established procedure to ensure sanitation and to protect company assets. - Communicates closely with Lead and/or supervisor/manager on all operating issues. - Monitors supply needs for operation and cleaning and maintains par levels. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Ensure interactions with internal and external guests follow the guidelines of the ACES Service Program.- Will have to process cash and credit card transactions for guests and employees while maintaining the integrity of all financial controls and responsibilities.- Stock food, beverage and paper goods.- Must have open availability including all three shifts, weekends, and holidays.- Maintain a clean, sanitized and organized work space and dining room.- Comply with PPE standards.- Comply with state, company, and department policies and regulations.- Responsible for taking orders, expediting food and food delivery for our guests.- Preparation of sauces, cold sides and stocking of paper goods.- Proper opening and closing procedures as directed by your supervisor and manager.- Expected to work Take 2 and concessions.- Will work special events, as needed.- Other duties, as needed.
- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area - Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc - Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting)- Presenting oneself as a Credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned- Required to check identification of guests who appear under the age of thirty years old
ESSENTIAL DUTIES AND RESPONSIBILITIES- Anticipate customer needs and appropriately suggest products to maximize service and sales.- Resolve service problems according to guidelines.- Follow appropriate food handling procedures to ensure safe, quality products.- Complete sales to customers including taking money, counting back the appropriate amount of change, correctly processing and validating comps, and appropriate operation of cash register and Point of Sale system.- Complete deposits at the end of each shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing counters.- Ensure to go supplies and products are ordered and stocked as needed.- Accurately deliver to go food items to customer verifying order with guest.- Assist with running in-house food orders when possible- Accurately take to go orders from guest. Confirming order details prior to sending to kitchen. - Assist with Expo of to go orders when possible- Safely and responsibly handle scalding hot products and equipment.- Meet department uniform, appearance and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform all job duties in a safe and responsible manner.- Performs other job related and compatible duties as assigned
QUALIFICATION REQUIREMENTS - High School Diploma or GED; or two years previous customer service experience; or combination of education and experience. Five years’ experience in Food & Beverage preferred, but not required- Previous experience in Food & Beverage desired, but not required.- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.- Must be proficient in Microsoft Outlook programs.- Must have knowledge of kitchen/restaurant sanitation, operation and maintenance of equipment. - Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. SUPERVISORY RESPONSIBILITIES - Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.- Manages work procedures and expedites workflow.- Provides coaching and counseling to team members.LANGUAGE SKILLS- Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.REASONING ABILITY- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.CERTIFICATES, LICENSES, REGISTRATIONS - Employee must be able to qualify for licenses and permits required by federal, state and local regulations.- Must obtain a First Aid/AED certification. Must successfully complete TIPS training. - Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. - The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate to loud. Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.
- Responsible for directing the overall operations and staff of the Food & Beverage department.- Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives.- Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction.- Responsible for preparing, monitoring, and adhering to budgets and ensuring compliance to departmental budget initiatives.- Reports budget concerns/deviations to the Director.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of departmental customer service goals. - Assists in directing all Food & Beverage and Casino Beverage operations.- Assists Director/VP with formal presentation of updates to plans and provides appropriate explanations and solutions to variances.- Ensures that the receiving, holding, and issuance of products are within the quality and control standards.- Ties operational challenges to strategic direction and the ability to be effective in a large organization with dual property responsibility.- Assists in directing Food & Beverage leadership staff and providing instruction to achieve maximized efficiency and profitability in the department.- Makes recommendations, and sometimes final decision, in designing and engineering menus.- Implements and Audits inventory and cost control systems and procedures.- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to Executive Management/GM.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Administers the overall activities of the restaurant operation on assigned shift.- Establishes and administers training programs within the assigned restaurants.- Counsels, guides and instructs personnel in the proper performance of their duties.- Direct the development and administration of controls for all phases of the restaurant in an economical and profitable manner while maintaining established standards.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Supervises staff on shift and ensures proper staffing levels in order to provide high standards of service with minimum labor hours.- Ensures that available facilities are adequate ‘for performance of duties by assigned personnel.- Maintains and instructs assigned personnel on safety policies and procedures, and follows up to ensure that hazards are eliminated.- Monitors appearance of food served and communicates deviations from standard.- Performs assigned input work in compiling annual budgets.- Prepares and, coordinates the periodical performance reviews (90 days, annuals, etc.) of assigned personnel.- Service standards used to measure success include, turnover rate, high staff morale, labor cost in line with budget and cleanliness of restaurant.- Ensure team members to clean their areas as they perform their duties and assist with cleaning in other areas.- Cross-train those within your department while encouraging, reinforcing and supporting your peers and team.
- Responsible for managing the daily operations of assigned Food & Beverage outlet(s). - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Ensures consistent, high quality service standards are maintained in designated areas of responsibility.- Implements training programs that ensure high quality service.- Provides adequate training and tools for team member success.- Ensures that all F&B areas are kept clean and in proper condition.- Ensures that the minimum level of labor is used to perform the required level of service without adversely impacting service standards.- Interviews and hires new team members.- Executes audits of supplies and inventory items, ensuring cost controls.- Ensures that all Food & Beverage products prepared meet the established specifications and standards.- Completes the required daily financial tools and reports.- Communicates variances from established standards to the F&B Manager/Director.- Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.- Enforces all appearance and uniform guidelines.- Enforces all regulatory, internal controls, policies, and procedures.- Reviews manifest and staffing levels to determine appropriate work assignments for the staff.- Investigates and resolves guest complaints or concerns in accordance with standard procedures.- Understands all aspects of the Collective Bargaining Agreement.- Ensures safe cash handling procedures are followed by all team members.- Conducts a physical inventory of outlet supplies and requisitions replacement items as needed.- Coaches and counsels all team members when needed to reinforce departmental and company policies and procedures.- Maintains a well-informed shift by conducting daily shift meetings.- Other duties as assigned.
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Clearing all table and resetting them for new seating in accordance with venue standards- Ensuring each table is ready for guests arrival in accordance with venue standards- Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner- Attending pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declaring tips through time and attendance system at the end of each shift
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary: - Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters. SUPERVISORY RESPONSIBILITIES This job may or may not have supervisory responsibilities. - Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.- Manages work procedures and expedites workflow.- Provides recommendation for employee performance (disciplining, coaching, and counseling).
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. - Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Ensures customer service standards are followed by all team members and addresses issues as they arise. - Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Responsible for fostering a fun environment. - Responsible for being a gracious host to all guests and co-workers. - Responsible for promoting a positive influence in the community and participating in company-sponsored events. - Develop, maintain, and manage training programs. - Oversee and direct the preparation of food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food and beverage products with an emphasis on creation of pastry products for all venues. - Ensure that all team members follow appropriate food handling procedures to ensure safe, quality products. - Ensure that freshness by directing and overseeing the rotation of items and storage at appropriate temperatures. - Develop and suggest recipes and products in order to maintain a leading edge in the industry. Develop menus for catering and sales. - Safe and efficient use of all kitchen equipment. - Assist in operation of other food and beverage venues as needed. - Handle customer complaints and support all customer service programs. - Support, implement, administer, and manage standards of excellence among team members. - Understand and adhere to regulatory, departmental, and company policies and procedures. - Make determinations regarding types of products, materials, supplies, or tools to be used. - Supervise and manage attendance and time records of team members. - Effectively manage departmental expenses including effectively and efficiently managing labor costs and staffing objectives while achieving guest satisfaction. - Supervise and manage the work processes or procedures of team members. - Conduct individual or group pre-shift meetings with team members and provide daily positive feedback. - Administration of disciplinary action including but not limited to warnings, suspensions, and recommendations of termination. - Protect and preserve assets of the company. - Understand and adhere to all bargaining unit agreements. - Attend all departmental and company training programs or meetings as directed. - Compile information; complete and submit reports as needed. - Adhere to all company policies and procedures. - Adhere to all gaming laws and regulations. - Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance and grooming requirements. - Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel. - Stays up to date on the latest developments in the profession. Passionate about learning new styles in food trends and put training into practice on the job. improves and learns from mistakes. is open to coaching. is open to handle increasingly complex matters with a decreasing need for supervision. if additional time and/or days are needed to exceed the professional expectations of your position, then you are expected to do so (e.g., Menu Tastings, Special Events, Holidays, ViP Guest, etc.). - Promote teamwork in your outlets and department through cross training and educational exercises. Places the needs of the team first. Offers to help at all times. - Required to attend chef meetings. (unless on PTO). - Required to hold pre-shifts daily, as needed, so employees are knowledgeable about events, sanitation, casino information, etc. - Develop and teach proper culinary and cooking skills. Ensure staff is properly trained and equipped to perform their jobs, use strengths and talents of employees to accomplish objectives. - Maintain food, labor and controllable expenses within given budgets.- Accountable for P/L reviews by given timelines. - Meet Weekly with Executive Chef with regard to controllable expenses i.e. food costs, labor cost, supplies, etc. - Maintains communication with purchasing and Executive Chef about shifts in product and or specifications. Uses proactive approach to price and market changes by engineering products to meet cost guidelines. - Use available resources to make educated decisions on product and specification.
- Responsible for fostering a fun environment.- Responsible for being a gracious host to all guests and co-workers.- Responsible for promoting a positive influence in the community and participating in company-sponsored events.- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check, and comps, delivering order to guests, and bussing and cleaning of dining area.- Responsible for the monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate, and timely fashion.- Ensures work area is neat, clean, and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe workstation.- Ensures and monitors rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date, and proper storage containers to minimize waste and spoilage and ensure quality attractiveness.- Partners with culinary staff to work as a team to ensure coordinated workflow during shift to meet business demands and ensure customer satisfaction.- Maintains all equipment in proper fashion such as cappuccino machine, micros station, etc.- Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe).- Adheres to regulatory, safety, departmental, and company policies.- Supports safety and accident prevention programs (nonslip footwear, proper lifting).- Performs all other related and compatible duties as assigned.- Adhere to all gaming laws and regulations.- Assist in operation of other food and beverage venues as needed.
- Adheres to departmental and property policies and procedures regarding guest service standards.- Provides fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and restaurant host/ess.- Provides clean china, silverware, and glassware upon request from customers.- Sets tables with dishes, linen, flatware, etc., as required.- Attends to customer needs/requests (e.g., refilling beverages, condiments, paper products) in a polite and helpful manner.- Assists wait staff with tray service as needed.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Maintain the appearance of the restaurant and service areas (Sweep, sanitize, and keep areas orderly and organized).- Deliver hot food and place proper condiments on the plates.- Bag up carryout food and put proper condiments in bags.- Stock bus carts and take bus pans to dish room when full.- Fill soda products when empty and keep room clean (this includes mopping the floor daily).- Clean tables for servers when they need help.- Keep service areas stocked, cleaned, and organized.- Keep expo and salad fridge stocked, cleaned, and organized.- Provide positive communication and use ACES service skills with every patron and co-worker.- Perform duties in a safe manner; report any potential safety hazards to management staff.- Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Delivers food to guests in a timely manner - Primary role is to run food to the guests in a timely fashion depending on specific assignment for that shift (e.g. food runner station or bar/drink runner station)- Responsible for clearing all table and resetting them for new seating in accordance with venue standards- Ensure each table is ready for guests arrival in accordance with venue standards- Responsible for approaching newly seated guests, serving bread, butter, water, etc. in a timely and pleasant manner working with servers to expedite service at all tables- Monitor tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restock and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Attendance at pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Assist servers in their duties as required, including assistance with sidework- Other duties as assigned by restaurant management
- Responsible for clearing and resetting tables in assigned venue. - Continuously monitor tables to assess guests' needs in a courteous manner. - Responsible for clearing all tables and resetting them for new seating in accordance with venue standards. - Ensures each table is ready for guests' arrival in accordance with venue standards. - Responsible for approaching newly seated guests, serving bread, butter, water, etc., in a timely and pleasant manner working with servers to expedite service at all tables. - Performs service duties for servers by picking up their orders when ready in the kitchen and delivering them. - Monitors tables to assess guests' needs; anticipate and respond to guest requests when meal has been completed, keeping table clear to provide a clean, neat, eating area. - Restocks and cleans assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. - Attendance at pre-shift meetings. - Responsible for maintaining a regular and consistent attendance record. - Participates as a team member with all servers, venue hosts, supervisors, and kitchen staff in maintaining a smooth and efficient operation. - Declares tips through time and attendance system at the end of each shift.- Other customer service duties required as requested by restaurant supervisor in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals.
