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- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Maintains strict confidentiality in all company matters.
- Apply skill in dealing individual games, providing prompt, accurate and courteous service in accordance with policies and procedures- Handle customer transactions for "buy- ins,” "pay- offs" and markers- Verify fills and credits to the game- Notify Games Supervisor of any irregularities in the play and/or transactions during the shift- Adhere to appropriate gaming regulations, policies and procedures- Take losing bets and pay winning bets according to established rules and procedures- Other job-related duties as assigned
As an Experienced Table Games Dealer, you will:Shift: Varies -- 6.00/hr minimum (based on knowledge) -- Averages $20 - $30/hr with toke- Provides accurate and efficient dealing at assigned table game.- Follows game procedures when dealing Blackjack, Craps, Roulette, Poker, Baccarat, and any other form or variation of table games.- Provides prompt, courteous, and accurate dealing at assigned table(s).- Adheres to all company and departmental policies and procedures and state regulations as relates to this position.- Performs accurate chip and cash transactions.- Receives wagers from customers and pays the appropriate game outcomes.- Maintains game security and protects company assets at all times.- Assists customers in understanding the rules and ensures adherence to established policies and procedures.Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs.
As an Experienced Table Games Dealer, you will:- Adheres to all departmental and property policies and procedures regarding guest service standards.- Acknowledges, greets, and converses in English with all guests; offers assistance and information to anyone showing an interest in gaming.- Provides fast, flawless, personalized service to players.- Consistently builds and maintains rapport with guests.- Maintains knowledge of all aspects of the games dealt.- Complies with all company and departmental policies and procedures, State Gaming Regulations, and internal Controls.- Conducts assigned game according to procedure.- Ensures appropriate game protection.- Ensures appropriate game pace for all players.- Responsible for learning and being familiar with the property’s other gaming and entertainment/service activities in order to provide accurate information and enhance guest experience.- Ensures payouts are made quickly and accurately.- Fills and credits tables by verification of cheques.- Opens and closes tables according to established guidelines and procedures.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.
- Apply skill in dealing individual games, providing prompt, accurate and courteous service in accordance with policies and procedures- Handle customer transactions for "buy- ins,” "pay- offs" and markers- Verify fills and credits to the game- Notify Games Supervisor of any irregularities in the play and/or transactions during the shift- Adhere to appropriate gaming regulations, policies and procedures- Take losing bets and pay winning bets according to established rules and procedures- Other job-related duties as assigned
- Providing accurate and efficient dealing at assigned table game- Following game procedures when dealing Blackjack, Craps, Roulette, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
- Providing accurate and efficient dealing at assigned table game- Following game procedures when dealing Blackjack, Craps, Roulette, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
- Knowledge of Asian cuisine, including Vietnamese, Chinese, Thai, and Malaysian - Skilled in cooking with Wok Ranges - Extensive knowledge in Maki Sushi - Experienced in dumpling and noodle soup techniques - Pan Asian sauce experience - Cook and prepare food products for the Wok and Noodle stations including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food and for venues serviced directly from the kitchen including buffet areas, banquets or party rooms, team member cafeteria, or other venues or areas serviced by the kitchen. - Follow appropriate food handling procedures to ensure safe, quality products - Maintain freshness of food and beverage items by rotating items as needed and maintaining items at appropriate temperatures - Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas - Ensure supplies and products are stocked as needed including ensuring that supplies are stocked for the next shift - Follow company procedures for preparing recipes and products - Prepare, display, or serve food and beverage products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving. This position does not do table service - Coordinate changes in numbers and menus in catering or sales - Safely and efficiently use all kitchen equipment
- Deliver internal and external guest service by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.). - Staff, schedule, evaluate, train, develop and monitor subordinate personnel. - Recommend wage increases, promotions, demotions, discipline and other employment actions for subordinate personnel. - Promote the courteous treatment of customers and employees including resolving complaints, answering questions and providing general service. - Ensure food servers, bus persons and other restaurant personnel are meeting or exceeding service standards. - Maintain control of the restaurant to ensure staffing levels are appropriate based on business volumes. - Assist restaurant manager in developing and implementing policies, procedures and rules including operations manuals, to promote compliance with company and regulatory guidelines. - Create and maintain records, reports and other documentation as required to meet company and business expectations. - Maintain the viability and integrity of all restaurant operations.
This position qualifies for the following:$1,500 Sign-On BonusPLUSRelocation Assistance* of 10% of base salary amount.Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more! - Responsible for supervising the F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Maintains knowledge and ensures enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Assists F&B Outlet Manager to ensure efficient, sanitary, and pleasant service for all guests. - Assists in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assists Food & Beverage Manager with administrative duties, as assigned. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Must promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with. - Effectively responds to supervisor’s requests in all areas of customer interaction and customer concerns. - Mixes ingredients such as liquor, soda, water, and fruit juice to prepare beverages. -- Must constantly pre-bus station. Follows health and safety rules. - Must become trained and certified in TIPS. - Interacts verbally with all bar guests, creating friendly and upbeat atmosphere. - Assists with inventory and inventory control. - Rings in all beverages according to standards set by Food & Beverage department and collects proper money for these beverages. - Serves drinks to all bar guests. - Verifies guest is of legal drinking age when unsure. - Knows all drink prices. - Claims tips received according to laws governing wage. - Knows all Food & Beverage department open and closing times and memorizes their food items to have the ability to inform guests when asked. - Rings up all alcoholic beverage orders for Cocktail Servers. - Makes all alcoholic beverages for Cocktail Servers. - Collects payment from Cocktail Servers and provides them with a receipt. - Completes end of shift checkout and paperwork according to standards set by the Food and Beverage department. - Employees may be required to perform duties outside of their normal job description where, in the Company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest services.
Responsible for receiving orders and payments for food, beverage and retail items in a prompt and courteous manner Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. Knowledge of and strict adherence to PLCB and RG standards Accurate and efficient use of POS system Keep work area neat, clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. Responsible for emptying trash receptacles in accordance with venue guidelines. Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher Greet and verbally acknowledge each guest and escort to seat promptly Maintain communication with servers and inform them when a table in their section has been seated Responsible for answering telephones and taking reservations if necessary. Verify reservation if required, before seating guests Responsible for seating guests according to established rotation procedure, distribute menus, and explain daily features Knowledge of all daily specials and featured menu items and their preparation. Maintain communication with kitchen regarding "86 board" and availability of featured items Handle any guest complaints and resolves them quickly and courteously. Answer guest questions and directs concerns to appropriate member of management Complete knowledge of all menu items and how each item is prepared Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations
Responsible for providing prompt, friendly and courteous cashier service to our guests. Essential Functions - Supply guests with information on services available on property. - Assist the guests in any way possible and direct guests to tables. - Ensure proper cash handling for all transactions. - Ensure guests in each station are being properly attended. - Maintain knowledge of current hotel & casino activities, beverage outlets and operations. - Utilize proper procedures and documentation for transactions. - Comply with all health and safety standards. - Comply with company policies, procedures, rules, regulations, and be available to work on a regular basis. - Ensure that Superior Guest Service levels are met according to Standard Operating Procedures. - May have to access gaming systems. - Attend meetings as scheduled. - Other job related duties as assigned.
- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner. - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher. - Maintain communication with servers and inform them when a table in their section has been seated.- Responsible for answering telephones and taking reservations if necessary. Verify reservation, if required, before seating guests. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. Maintain communication with kitchen regarding "86 board" and availability of featured items. - Handle any guest complaints and resolve them quickly and courteously. Answer guest questions and direct concerns to appropriate member of management. - Complete knowledge of all menu items and how each item is prepared. - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.
- Greet guests warmly and promptly with eye contact and enthusiasm while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner. - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary. Verify reservation, if required, before seating guests. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. Maintain communication with kitchen regarding "86 board" and availability of featured items. - Handle any guest complaints and resolve them quickly and courteously. Answer guest questions and direct concerns to appropriate member of management. - Complete knowledge of all menu items and how each item is prepared. - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.
- Greet guests warmly and promptly with eye contact and enthusiasm per our "Red Carpet Customer Service" guidelines while providing quick and efficient service. - Handle guests' money transactions quickly and efficiently in order to assist in reaching profitability, guest satisfaction, workforce strength, and compliance goals. - Responsible for receiving orders and payments for food, beverage, and retail items in a prompt and courteous manner. - Responsible for adhering to established cash control policies and procedures within Food & Beverage department at Hollywood Casino. - Knowledge of and strict adherence to PLCB and RG standards. - Accurate and efficient use of POS system. - Keep work area neat; clean and restock assigned station at end of shift to have ready for start of next shift in accordance with Department of Health standards. Responsible for emptying trash receptacles in accordance with venue guidelines. - Responsible for clearing and sanitizing all tables after the occupying guests vacate them. Responsible for removing dishes from tables and returning to dishwasher. - Maintain communication with servers and inform them when a table in their section has been seated. - Responsible for answering telephones and taking reservations if necessary. Verify reservation, if required, before seating guests. - Responsible for seating guests according to established rotation procedure, distributing menus, and explaining daily features. - Knowledge of all daily specials and featured menu items and their preparation. Maintain communication with kitchen regarding "86 board" and availability of featured items. - Handle any guest complaints and resolve them quickly and courteously. Answer guest questions and direct concerns to appropriate member of management. - Complete knowledge of all menu items and how each item is prepared. - Participate as a team member with all servers, buspersons, cooks, supervisors, and any other casino personnel to ensure efficient operations.
- Responsible for prompt, efficient and courteous beverage service to casino guests in accordance with HCPN policies, procedures and standards- Responsible for having knowledge of PLCB and RG standards.- Responsible for having knowledge of alcoholic and non-alcoholic beverages and awareness of new drink trends- Monitors guests needs on a continuous basis and ensures all requests are promptly fulfilled - Responsible for accurately and efficiently use of POS system.- Monitors guests alcohol intake in accordance with RAMP training.- Assists other food and beverage team members with maintenance such as side work, opening/closing duties.- Participate as a team member with all servers, bartenders, barbacks, supervisors and any other casino personnel to ensure efficient operations.
- Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Must adhere to HCCTR as well as all Food and Beverage policies.- Schedules dining reservations and arranges parties or special services for diners.- Communicates guests’ comments, concerns to management.- Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.- Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations.- Assist in table clears and resets.- Maintains guest information in Yelp or QSR system.- Totals receipts, at end of shift, to verify sales and clears cash register.- Complete any task assigned by dining room manager, supervisor, chef, or Maitre D’.- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Greets guests with a sincere & friendly welcome, escorts them to tables, introduces server and provides menus.- Must deliver ACES Guest Service to every guest during each interaction- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and Company standards and programs.- Committed to consistently delivering the highest quality of food & service to local and international guests in order to ensure repeat visits.- Demonstrate and exhibit characteristics and behavior in accordance with Property and Departmental Service Guarantees, and Property Core Values.- Maintains professional grooming and appearance and acts as a role model according to established grooming and appearance policy. - Must adhere to HCCTR as well as all Food and Beverage policies.- Schedules dining reservations and arranges parties or special services for diners.- Communicates guests’ comments, concerns to management.- Coordinates activities of dining room personnel to ensure prompt and courteous service to patrons.- Inspects dining room serving stations for neatness and cleanliness, and par of table linens and other dining room supplies for tables and serving stations.- Assist in table clears and resets.- Maintains guest information in Yelp or QSR system.- Totals receipts, at end of shift, to verify sales and clears cash register.- Complete any task assigned by dining room manager, supervisor, chef, or Maitre D’.- Maintains valid WV racing license, Food Handlers permit and TIPS certifications
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. - Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests. - Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
