Job Listings

- Oversee and assign tasks to maintain the daily appearance of the property and casino to include, gathering and emptying trash and ashtray receptacles.- Act as a trainer and mentor for porters and provide guidance in direction in the completion of work activities.- Clean floors by sweeping, mopping, scrubbing or vacuuming; steam-clean or shampoo carpets; strip, seal, finish and polish floors.- Service, clean, and supply restrooms; gather and empty restroom trash.- Clean of windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges and squeegees.- Clean and polish furniture and fixtures; dust furniture, walls, machines and equipment.- Provide immediate response to guest or employee situations requiring the extraction or cleaning of bodily fluids while...

- Responsible for overseeing one or more EVS work crews as assigned. - Assists in training and scheduling employees; reviews and updates station assignments for team members. - Assists in the evaluation of employee performance reviews. - Performs EVS Attendant duties as required. - Maintains key control. - Communicates effectively with all guests, team members, and managers within the casino and building complex. - Knows where all facilities in the casino are located. - inspects lobbies, restrooms, offices, meeting rooms, food/beverage outlets, and all back of house areas and submits written inspections to appropriate management. - Accountable for conducting department walkthrough, special cleaning projects, and meeting department cleanliness standards. - Familiar with the proper use of...

- Back stock supplies and secure supplies when they arrive. - Support and assist the attendants in the completion of daily tasks within the department. Responsible for managing work assignments provided by the Assistant Shift Manager. Provide direction to ensure the completion of daily/weekly/monthly tasks. - Attendant is responsible for assisting in body fluid clean-up property wide.- Complete all assignment sheets during the scheduled shift.- Ensure the shift report is accurately filled out and submitted before leaving for the day.- Maintain open and consistent communication with EVS Management.- Get necessary cleaning supplies for departments, fellow employees, and guests as requested.- Immediately respond to calls for housekeeping problems; broken glass, spills, toilet...

SUMMARYResponsible for directing the operations and performance of the Property Operations department in maintaining the upkeep of the physical property of the casino. To perform this job successfully, a Team Member must be able to perform each essential job duty satisfactorily.- Responsible for overseeing daily job orders, determining work priorities, assigning tasks, and ensuring quality and timeless of completion.- Ensure the tracking and execution of preventive maintenance tasks.- Oversee and ensure quality of all internal and outsourced installation and repair, including:- Kitchen equipment and machinery  - HVAC equipment- Counters, cabinets, benches, partitions, floors, doors - Building framework and trim- Window and door glass - Ceiling and floor tile -...

This position operates in a working environment that is subject to varying levels of wet/humid conditions, heat and noise, the severity of which depends upon work volume. Incumbents are at times subjected to hazards such as chemicals. Proper precautions are taken.Ability to operate all laundry/dry cleaning equipment which includes tunnel washer, conventional washers and dryers, dry cleaner, steam tunnel spotting board, finishing presses, flatwork, ironer and small piece folder.Ability to inspect dry cleaning and laundry items and equipment, maintain inventory control and perform all associated recordkeeping.Ability to effectively and efficiently move around laundry area.Ability to lift and move up to 50 pounds, and push/pull loads of up to 100 pounds, so as to be able to load,...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Responsible for the day-to-day cleaning and upkeep of pool facilities. - Assists in the supervision of activities in swimming pool areas; maintains order in swimming areas. - Monitors and inspects swimming pool operations for safety, cleanliness, and guest satisfaction. - Responsible for removal of used laundry and trash from pool area. - Ensures pool cleaning is conducted according to accepted standards and techniques. - Familiar with proper and safe use of machines and chemicals and demonstrates correct procedures to others. - Reports pool facility problems related to structure, equipment, and plumbing to management. - Ensures that dressing and shower rooms are supplied with all hard...

- Greeting and seat all restaurant guests. - Answer phones and calls appropriately.- Ensure guests in each area are being properly attended.- Assist the guests in any way possible and direct guests to tables. - Handle initial complaints and inform manager on duty.- Ensure a safe environment for fellow Team Members and Guests- Remain up to date on casino events and hours of operation.- Utilize proper procedures and documentation for transactions.- Attend meetings as scheduled.- Other job-related duties as assigned.

- Provide especially timely & knowledgeable service; and then some- Always find solutions to guests’ problems. Use the guest’s name when appropriate- Thank the guest and invite him or her back- Oversee scheduling, training, development, motivation and supervision of the security staff personnel- Assist sick or injured patrons and employees- Assist Games and Slots department in removing drop boxes- Report unsafe or hazardous conditions- Assist patrons and employees on directions and proper procedures- Check identification to ensure guests are over the age of 21 and constantly monitor and train Security Officers in the importance of the checking of all subjects who look under 30 years of age- This training will also include the awareness of the use of fraudulent iD’s-...

What does River City Casino & Hotel have to offer?    - Day 1 medical, dental, & vision benefits!- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University Discounts, & Diversity Scholarship for Team Member’s children.As a Lead Security Officer, you will:Shift: Swing: 2:30pm- 11:00pmPay: $18.50 per hour- Adheres to all departmental and company policies and procedures regarding guest service standards.- Provides continuous patrol by foot and vehicle of the casino, hotel, and surrounding areas owned by the company as needed to address any suspicious activity or other concerns.- Escorts and transports funds for table fills, slots, and/or banks; provides security for kiosk add...

What does Hollywood Casino & Hotel have to offer?- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University, discounts & Diversity Scholarship for team members dependents. As a Lead Secuirity Officer, you will:Shift: Day: 5:30am - 2:15pm, Swing: 1:45pm- 10:15pm, Grave: 9:45pm- 6:15am | Pay: $18.65 per hour- Patrol exterior of property including Parking Garage by foot and patrol vehicle.- Oversee high volume outdoor events for security and traffic concerns.- Safeguards and protects Hollywood Casino St. Louis assets.- Enforce Missouri Gaming Commission Regulations including the System of Internal Controls.- Prepares Security Incident Reports.- Train and schedule Security...

The lead soft count clerk is responsible for directing the flow of soft count room activities. ESSENTIAL RESPONSIBILITIES  - Ensure soft currency is accounted for and recorded in accordance with company policies and procedures - Ensure company assets are properly accounted for and secured - Account for all table games documentation - Review and compile reports generated by Soft Count - Assist the Soft Count Supervisor in the maintenance of machinery used in count room operations- Operate a currency counting machine - Ability to function with secured access for ingress/egress to count room - Assume responsibilities of Soft Count Supervisor in his/her absence - Promote and lead in our ACES of PENN initiatives to external and internal guests that perpetuate Hollywood...

Wash dishes and pots.Mops floors.Disposes of garbage and grease. Maintains par levels of plates, glassware, silverware, condiments, and all other items.Breaks down all trays of dirty dishes brought from the dining room.Carries dirty dishes from the breakdown area to the dishwashing area.Uses step ladder to clean walls, vent-a-hoods, lights, and glass.Removes all bagged dirty linen and replaces the linen.Works well with all other restaurant employees to promote a team-first atmosphere.Displays an energetic attitude while working with guests and employees.Maintains appearance and organization of the back line, ensuring that the service coolers are cleaned and supplied.Maintains standards set by management in scraping, racking, stacking, and washing of chinaware,...

- This position will work a variety of hours and shifts to ensure sanitation standards are upheld. Graveyard, swing, and day shift combinations will not be out of the ordinary. - Maintains work areas (kitchens, cooking preparation, etc.), equipment (cook stoves, grills, stove hoods, deep fryers, etc.), and utensils in a clean and sanitary manner and in accordance with OSHA and ServSafe standards. - Trains and develops Utility staff to exceed established sanitation and cleanliness levels. - Develops equipment cleaning schedules for fixed and movable equipment. - Schedules staff for all shifts in all F&B operations. - Removes garbage and trash, places receptacles in a designated area after cleaning and relining them. - Operates mechanical devices designed to assist such as...

SUMMARYThe Lead Surveillance Agent conducts covert surveillance across the casino property to protect company assets using video and audio monitoring systems. This role ensures the integrity of gaming operations, compliance with regulations, and adherence to company policies while supporting training efforts and promoting quality guest service.- Monitor guests and team members throughout the casino- Observe and record table games, electronic gaming devices, count room, and cage activities to ensure accuracy and integrity- Review, document, and report surveillance footage and incidents as requested- Identify and report policy violations, procedural breaches, and suspicious or illegal activity- Capture photographs and video for incident documentation-...

SummaryThe Lead Valet is responsible for supervising valet operations and team members, ensuring efficient, safe, and courteous parking services for all guests. This role serves as the primary point of contact for the valet team during shifts, monitors operational efficiency, and maintains high standards of guest service. - Supervise valet team members during assigned shifts.- Coordinate vehicle parking, retrieval, and guest service to ensure smooth operations.- Train and mentor valet team members on service standards, safety procedures, and company policies.- Ensure valet tickets and records are accurately managed and reconciled.- Monitor vehicle staging areas, keys, and parking lots to maintain safety and organization.- Handle guest inquiries,...

For more information, please click HERE to watch a brief video about the program and to express interest in potentially becoming a LEAP intern.The Leadership Excellence at Penn (LEAP) Program is a career and leadership development program designed for college /university students nearing graduation and/or recent graduates.In totality, the program is 15-months and divided into 2 phases:• Internship (Phase 1): 12-week paid internship that provides practical, hands-on experience in several functional areas while being mentored by corporate and property leaders. Interns will present a summary of their experience to property leadership at the end of the internship.• Associate (Phase 2): 12-month program in which participants are hired full-time into an entry-level...

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station.  - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation).  - Suggests items to guests based on expressed guest preferences.  - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - Itemizes,...

- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority, ensuring guests' satisfaction while operating within established guidelines and policies. - Assists the house person with department projects, as needed. - Sorts, counts, folds, marks, or carries linens and makes beds. - ...

- Retrieves supplies for Room Attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds. - Hands out clean linens to all Room Attendants and assists with loading linens on supply carts.- Delivers supplies to Room Attendants during the day as needed. - Using a variety of cleaning agents, cleans all service areas such as vending machines, ice machines, and lobby ashtrays. - Takes soiled linens out to laundry area and delivers clean linens to supply room. - Takes all acquired trash out to trash dumpsters as needed. - Assists in cleaning of hotel rooms.- Provides guests with requested items.- Cleans and maintains all public areas including restrooms, lobby, fitness center,...

- Sets up dishwasher machine by reading instructions on machine or by asking supervisor for assistance.- Cleans the dishwashing equipment and working area when necessary. - Washes dishes: stacks dishes and runs through dish machine, scrubs pans, puts dishes away. - Cleans the kitchen: sweeps and mops floors, empties trash, changes water in and de-limes dish machine, washes walls and baseboards, scrubs sinks, etc. - Maintains cleanliness of the store room, walkways, and hallways. - Stocks ice for all necessary areas and keeps it replenished throughout the day. - Takes out trash and cardboard and disposes in proper dumpster.- Keeps records of broken dishes and ensures glass is disposed of properly. - Provides positive communication and uses Red Carpet Service skills...