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- This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members.- Removes bill validator cartridges from slot machines and replaces with empty cartridges.- Loads bill validator cartridges on the cart and transports it to the Count Room.- Signs out Count Room keys.- Counts and straps currency from bill validator cash boxes.- Uploads the bill validator amounts to be entered into OASiS system.- Scans and uploads TiTO vouchers in the data imaging system.- Counts, straps, and records currency from Table Games drop boxes.- Verifies and Audits documents from Table Games drop boxes to the Drop Verification Report and corrects any system errors or...
- Back stock supplies and secure supplies when they arrive. - Support and assist the attendants in the completion of daily tasks within the department. Responsible for managing work assignments provided by the Assistant Shift Manager. Provide direction to ensure the completion of daily/weekly/monthly tasks. - Attendant is responsible for assisting in body fluid clean-up property wide.- Complete all assignment sheets during the scheduled shift.- Ensure the shift report is accurately filled out and submitted before leaving for the day.- Maintain open and consistent communication with EVS Management.- Get necessary cleaning supplies for departments, fellow employees, and guests as requested.- Immediately respond to calls for housekeeping problems; broken glass, spills, toilet...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations. - Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest. - Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction. - Ensures that all guest contact is...
- Provides counseling and supports employees in meeting their responsibilities and becoming part of the team- Monitors job performance daily, executes and issues room inspection and area inspection feedback to guest room attendants and laundry attendants- Coordinates daily room assignments in the absence of the executive housekeeper- Ensures that rooms are being updated on a timely basis- Ensures all employees follow hotel policies and procedures- Expedites and oversees special requests from the Front Desk- Motivates employees to provide superior customer service to our guests- Meets the attendance guidelines of the job and adheres to departmental and company policies- Ensures that linen and supplies are tracked and accounted for daily- Responsible for providing...
1. Deliver internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look Sharp, smile & greet the guest. Be friendly, polite & use courteous language. Provide especially timely & knowledgeable service; and then some! Always find solutions to guests’ problems. Use the guest’s name when appropriate. Thank the guest and invite him or her back.).2. Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. 3. Responsible for the quality and quantity of work, ensuring par levels are met. 4. Trains Laundry Attendants, ensuring proper...
- Repairs and installs electrical systems and apparatus, including repairing heaters, light switches, outlets, wire panels, transformers, light fixtures, etc. - Repairs and installs plumbing, including repairing toilets, sewage discharge lines, sinks, dishwashers, ruptured lines, etc. installs new water lines, toilets, and sinks; unclogs toilets and drains; heat tapes plumbing lines. - Performs general preventive maintenance, including changing filters, lubricating mechanical parts, cleaning ice machines, changing light bulbs, etc. - Performs general carpentry work, including framing walls, hanging drywall, building shelves, laying carpet, etc. - Maintains HVACsystem, including repairing and cleaning units, changing filters, and lubricating parts.- Performs locksmith tasks...
The following and other duties may be assigned as necessary for multi properties in the Tunica area, including Hollywood Casino Tunica, Bally’s and/or Resorts: - Responsible for providing guidance and daily oversight of the Revenue Audit department in absence of Supervisor or Manager. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Coordinates all daily revenue Audits. - Prepares and reviews...
SUMMARYOfficers are employed to protect property and life and enforce safety regulations by performing the following duties to assist in reaching profitability, guest satisfaction, workforce strength and compliance goals. ESSENTIAL DUTIES AND RESPONSIBILITIES:Other duties may be assigned. - Through alertness, diligence, specified procedures and proactive attention to potential danger and security risks, the security officer shall protect our guests, our property and our staff from harm or loss. - Patrols, periodically, buildings and grounds of the facility, as directed; or stand watch, as directed, at an assigned security post, to oversee the comfort, safety and security of our guests. - Examines various points of entry to determine that they are secure. - Conducts...
What does Hollywood Casino & Hotel have to offer?- Uber benefit for nearby metro stops.- Recognition programs with cash rewards, gift cards, & more.- Tuition Reimbursement, Lindenwood University, discounts & Diversity Scholarship for team members dependents. As a Lead Secuirity Officer, you will:Shift: 9:45pm- 6:15am | Pay: $18.50 per hour- Patrol exterior of property including Parking Garage by foot and patrol vehicle.- Oversee high volume outdoor events for security and traffic concerns.- Safeguards and protects Hollywood Casino St. Louis assets.- Enforce Missouri Gaming Commission Regulations including the System of Internal Controls.- Prepares Security Incident Reports.- Train and schedule Security personnel.- Escorts Gaming Chips, Tokens and cash of $500.00...
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance.- Provides training or assistance to lesser experienced Slot Technicians; assists with supervisory functions as business needs dictate.- Conducts regular assignments as needed to increase overall department technical knowledge.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; repairs circuit boards with minimal assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains superior skill levels in...
Position is open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (Must be 21 or older for Beverage Server, Barback, Bartender)- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted Casino bus tickets - Discounted RTD EcoPass- Hot meal served by the Leadership Team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts...
The lead surveillance agent conducts clandestine surveillance throughout the casino property for the protection of company assets utilizing video and audio capabilities. ESSENTIAL RESPONSIBILITIES - Monitor casino guests and team members throughout the property- Observe and videotape table games and electronic gaming devices to ensure integrity on the games- Observe and videotape count room activities such as table game drops, bill validator drops in protection of company assets until all are accurately and properly accounted for- Observe and videotape cage areas for proper redemption and payout of chips, tickets and other casino related instruments used on a daily basis- Review and report videotaped incidents to the requestor- Report violations of company policy,...
The Leadership Excellence at PENN (LEAP) Program is a career and leadership development program designed for college /university students nearing graduation and/or recent graduates.In totality, the program is 15-months and divided into 2 phases:• Internship (Phase 1): 12-week paid internship that provides practical, hands-on experience in several functional areas while being mentored by corporate and property leaders. Interns will present a summary of their experience to property leadership at the end of the internship.• Associate (Phase 2): 12-month program in which participants are hired full-time into an entry-level professional position in their functional area while being mentored by corporate and property leaders. Associates complete and present a capstone-type project...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations. - Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities. - Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area. - Ices and fills all non-alcoholic drinks for servers. - Provides work direction to assigned bar attendants. - Opens and closes bar according to established procedures. - Responsible for maintaining and balancing a cash drawer, Credit charges, and...
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other Hotel-related duties when necessary. - Keeps supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters...
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other Hotel-related duties when necessary. - Keeps supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acts as a leader of the department working with and on behalf of the supervisory team; keeps team members and department leaders well-informed regarding hotel operations. - Provides training and insight to Front Desk Clerks; distributes shift work to team members as directed. - Possesses complete knowledge of Hotel Front Desk policies and procedures and assures their implementation. - Responsible for the accurate check-in and check-out of each guest.- Handles complex guest service situations such as room moves and unassigned reservations; acts as communication center between guests and various internal departments to ensure guest satisfaction. - Ensures that all guest...
- Retrieves supplies for Room Attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds. - Hands out clean linens to all Room Attendants and assists with loading linens on supply carts.- Delivers supplies to Room Attendants during the day as needed. - Using a variety of cleaning agents, cleans all service areas such as vending machines, ice machines, and lobby ashtrays. - Takes soiled linens out to laundry area and delivers clean linens to supply room. - Takes all acquired trash out to trash dumpsters as needed. - Assists in cleaning of hotel rooms.- Provides guests with requested items.- Cleans and maintains all public areas including restrooms, lobby, fitness center,...
