Click column header to sort
- Provide especially timely & knowledgeable service; and then some- Always find solutions to guests’ problems. Use the guest’s name when appropriate- Thank the guest and invite him or her back- Oversee scheduling, training, development, motivation and supervision of the security staff personnel- Assist sick or injured patrons and employees- Assist Games and Slots department in removing drop boxes- Report unsafe or hazardous conditions- Assist patrons and employees on directions and proper procedures- Check identification to ensure guests are over the age of 21 and constantly monitor and train Security Officers in the importance of the checking of all subjects who look under 30 years of age- This training will also include the awareness of the use of fraudulent iD’s-...
- Adheres to established departmental and property policies and procedures regarding guest service standards.- Responsible for performing a wide variety of diagnoses and repairs of slot machines, with infrequent assistance.- Provides training or assistance to lesser experienced Slot Technicians; assists with supervisory functions as business needs dictate.- Conducts regular assignments as needed to increase overall department technical knowledge.- Diagnoses and repairs mechanical and electronic slot machine malfunctions with minimal guidance or assistance.- Replaces parts and circuit boards which have caused malfunctions; repairs circuit boards with minimal assistance.- Utilizes shop machines to fabricate standard or routine parts.- Maintains superior skill levels in...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Acts as a Manager on Duty during business hours and exercises good judgment in service recovery. - Greets guests and offers assistance and/or instruction in the use of Spa; ensures all guests are being assisted in relaxation areas. - Processes register transactions for Spa services and retail purchased; utilizes POS system and ARTS to ensure that all transactions are completed correctly. - Trains Spa Front Desk staff and new Spa Attendants. - Maintains Spa facilities in clean and attractive condition. - Maintains par stock levels for Spa supplies; places orders as needed. - Schedules Spa and salon appointments. - Performs all other related and compatible duties as assigned. - Maintains...
- Directs the work of the surveillance officers on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.- Understands department objectives, standards, guidelines, and budget to achieve effective supervision of department.- Assists in training and development of surveillance officers ensure superior customer service standards are achieved.- Ensures that all company and departmental procedures are followed; assists various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.- Participates in any court actions relating to gaming violations in order to represent facts as obtained by department.- Maintains daily log and reports to ensure that adequate...
Responsible for the efficient operation of the Valet areas on assigned shift. Ability to cover shift if needed. Essential Functions - Coordinates activities of Parking/Valet Team on assigned shift- Supports and enforces established procedures- Surveys all Valet areas and obtains appropriate supplies for shift- Responsible for traffic control and the issuing of valet tickets to guests- Train new team members (all attendants)- Enters guest/vehicle information into the system- Make sure ticket is filled out completely- Notifies management for any challenges- May work in a gaming-related system- Checks uniforms and appearance- Assist in activities of Valet Driver, Dispatcher, Lane Attendant, Front Doormen (Bellmen), lockouts, vehicle jumps, and complete shuttle...
- Provides fast, friendly, professional, and responsive customer service to restaurant guests, restaurant staff, and culinary production team. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Resolves service issues according to established guidelines. - Assists bus persons, as necessary, in bussing, cleaning, and setting tables. - Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. - Deep cleans restaurant equipment...
- Adheres to all departmental and property policies and procedures regarding guest service standards. - Greets and welcomes each guest seated in assigned station. - Takes food and beverage orders, delivers prepared food promptly, and checks with table periodically to ensure guest satisfaction. - Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients, and plate presentation). - Suggests items to guests based on expressed guest preferences. - Up-sells appetizers, beverages, and desserts in accordance with restaurant service standards. - Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Resolves service issues according to established guidelines. - Itemizes,...
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other Hotel-related duties when necessary. - Keeps supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters...
- Provides friendly and efficient service to guests during check in/check out procedures. - Makes and confirms reservations and assists guests with problems or questions. - Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.). - Performs Front Desk, Call Center, and other Hotel-related duties when necessary. - Keeps supervisor informed of any problems. - If assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner. - Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations. - Maximizes resort revenues by selling reservations based on predetermined rate strategies. - Accurately enters...
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority, ensuring guests' satisfaction while operating within established guidelines and policies. - Assists the house person with department projects, as needed. - Sorts, counts, folds, marks, or carries linens and makes beds. - ...
- Reports to Sous Chef at start of shift to receive instruction as to daily specials and menu changes.- Supervises and directs line staff in absence of Sous Chef. Prepares recipe per standardized recipes and production sheets.- Prepares plate menu items, as ordered, per specifications on hot food production line with strict attention to detail, speed, and accuracy. s.- Assists in other areas of kitchen as instructed by Sous Chef.- At completion of service, puts all perishable foods in covered containers and refrigerates.- Cleans station and reports to Sous Chef for closing instructions.- Leads completion of daily tasks within the department or work unit.
Come Join Our Award Winning Culinary Team! Let's Get Cookin'! Don't take our word for it, click HERE to listen to our Team Members and why they chose Penn National Race Course! - Prepare and cook food products according to standard recipe - For either Casual Dining, Sports Bar, Team Member Dining Room, Banquets, Outdoor Events, Racing concession or Steakhouse.- Prepare, plate, and present food products of various cooking methods in order to assist in reaching guest satisfaction, workforce strength, profitability, and compliance goals. - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Communicates station needs, waste, and discrepancies with sous chef. - As directed by sous chef, prepare and present menu items...
- Prepares, expedites, monitors, replenishes, and/or transports meats, vegetables, soups, sauces and other food items as indicated by production sheets.- Reports to Sous Chef at start of shift to receive instructions as daily specials or menu changes.- Arranges mise en place according posted instructions and menu requirements.- Communicates station needs, waste and discrepancies with immediate supervisor.- As directed by supervisor, prepares and presents menu items according to recipe specification and presentation photos.- Assists in other areas of kitchen as directed by Sous Chef.- Interacts with guests and coworkers in a professional, courteous manner.- Maintains a clean and sanitary work area at all times.- Performs other duties as assigned by supervisor.
- Prepares, expedites, monitors, replenishes, and/or transports meats, vegetables, soups, sauces and other food items as indicated by production sheets.- Reports to Sous Chef at start of shift to receive instructions as daily specials or menu changes.- Arranges mise en place according posted instructions and menu requirements.- Communicates station needs, waste and discrepancies with immediate supervisor.- As directed by supervisor, prepares and presents menu items according to recipe specification and presentation photos.- Assists in other areas of kitchen as directed by Sous Chef.- Interacts with guests and coworkers in a professional, courteous manner.- Maintains a clean and sanitary work area at all times.- Performs other duties as assigned by supervisor.
Come Join Our Award Winning Culinary Team! Let's Get Cookin'! Don't take our word for it, click HERE to listen to our Team Members and why they chose Penn National Race Course! - Prepare and cook food products according to standard recipe - For either Casual Dining, Sports Bar, Team Member Dining Room, Banquets, Outdoor Events, Racing concession or Steakhouse.- Prepare, plate, and present food products of various cooking methods in order to assist in reaching guest satisfaction, workforce strength, profitability, and compliance goals. - Report to Sous Chef at start of shift to receive instructions as daily specials or menu changes. - Communicates station needs, waste, and discrepancies with sous chef. - As directed by sous chef, prepare and present menu items...
- Responsible for learning and being familiar with the facility’s room outlets, and for being able to answer general questions regarding the property.- Reads food orders from computer printouts, and prepares food items, according to established menu plans.- Prepares all food items according to standard recipes and menu to ensure consistency of products to the guests.- Washes, slices, peels, and/or cuts various foods to prepare for cooking or serving.- Observes and tests foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils.- Ensures work procedures, quality standards, and menu specifications are executed according to established guidelines.- Coordinates with and communicates orders to dining room...
SHIFT WILL MOST LIKELY BE 2P-1030P WED-SUN. Mondays and Tuesdays off. SUMMARYThis position will be responsible for preparation of food and beverage products for guests and team members. This is a non-supervisory position. ESSENTIAL DUTIES AND RESPONSIBILITIESAbility to perform assigned function within the kitchen such as broiler, sauté, Asian, prep and production when needed.Accepts direction during day to day operations to ensure culinary standards and operational guidelines within a specific outlet for a specific shift including kitchen areas, food preparation activities and facilities are met.Efficient preparation of all food related items based on established recipes and plating procedures for both batch and individual plated with attention to maintaining...
- Experience working with Asian Cuisine - Required- Prepares, expedites, monitors, replenishes, and/or transports meats, vegetables, soups, sauces and other food items as indicated by production sheets.- Reports to Sous Chef at start of shift to receive instructions as daily specials or menu changes.- Arranges mise en place according posted instructions and menu requirements.- Communicates station needs, waste and discrepancies with immediate supervisor.- As directed by supervisor, prepares and presents menu items according to recipe specification and presentation photos.- Assists in other areas of kitchen as directed by Sous Chef.- Interacts with guests and coworkers in a professional, courteous manner.- Maintains a clean and sanitary work area at all times.- Performs...
- Greets guests actively engaged in gaming and assists team members in player identification. - Provides guests with hospitality arrangements, including rooms, food, beverages, and assists with special requests. - Maintains knowledge of casino marketing and player development promotions and encourages guest participation. - Maintains knowledge of credit procedures and encourages the use of credit when appropriate. - Encourages guest visitation through written correspondence and telemarketing. - Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. - Analyzes and coordinates in-house invitation lists with Manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and...
ESSENTIAL DUTIES AND RESPONSIBILITIES- Protect and preserve master bank assets including accounting for, verifying and documenting all incoming and outgoing cash, chips, tokens, coins, currency, vouchers, TITO tickets, coupons, checks, jackpot slips, bank deposits, cassettes and coin hoppers from self-redemption machines and other monetary units. - Perform verification, reconciliation and balancing functions including drafting, completing, signing or otherwise preparing any necessary documentation specifically including, but not limited to the Vault Entry Log, Cashier Turn-In or Exchange Slips, Vault Count Sheet, Main Bank Summary, Vault Accountability, and Drop Summary Reports and reports required to reconcile self-redemption machines. - Understand and efficiently operate all...
