Job Listings

- Greet guests in a timely manner with a smile and a pleasant disposition.- Must be familiar with menu, preparation of drinks and food and prices.- Use suggestive selling techniques.- Explain the ingredients to the coffee.- Carry on a friendly conversation with the guests, as coffee is prepared.- Prepare for the next shift by filling the supplies, cleaning and sanitizing the workstation and equipment.- Work as a Barista making coffee, blended beverages, etc.- Work the cash register and maintain an accurate bank, maintain cleanliness.- Perform miscellaneous duties as assigned.

- Prepares and serves food to customers.- Sells non-food merchandise and maintains display. - Responsible for the stocking of all products, as needed, during shift and at end of shift. - Operates cash register: takes money or other tenders from customers and counts back appropriate change. Counts money in register before and after each shift and properly records closing transactions. - Cleans and sanitizes working/ kitchen areas in outlets, both behind the line and in dining area. - Assures that tables are bussed and maintains dining area by returning tables and chairs to proper locations, as needed. - Assures that empty containers and rolling trash/cardboard dumpsters are taken to receiving dock, as needed.  Monitors disposal of garbage and cardboard to respective dumpster at dock.- Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.- Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

- Ensures adequate supply of stock and glasses for the bar.  - Assists with beverage deliveries and maintains cleanliness of the bar area.  - This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and team members. - Removes the trash and cleans bars; mops and sweeps the storeroom and walk-in coolers.  - Removes all empty CO2 tanks, beer kegs, and soda boxes to proper locations; responsible for deep cleaning of bars on the barge and land. - Maintains clean, working bars in accordance with illinois Liquor Commission and Health Department standards. - Stocks bars, responds to bartender requests for stock, and checks bar to monitor stock levels. - Retrieves bar supplies from the storage area and stocks and rotates the bar as required. - Washes the glasses and ensures the ice bin is filled. - Assists the bartenders. - Provides friendly, quick, professional service to guests and co-workers. - Changes CO2 tanks, beer kegs, and soda boxes. - Assists with the delivery of the stock. - Cleans and maintains break rooms (boat porters). - Maintains and cleans break room soda machine. - Assists cocktail servers on glass removal. - Notifies managers of equipment problems. - Follows safety rules. - Other duties as assigned.

- Responsible and accountable for all aspects of alcoholic and non-alcoholic beverages sales. - Ensure consistent quality of products- Responsible for setting up bars.  - Responsible for handling all cash transactions. - Responsible for all opening and closing inventories of all stock.  - Ensure the safety and security of guest and team members.  - Become knowledgeable of Resorts Casino & Hotel policies and procedures with regards to alcoholic beverages - Development of strong beverage image in the market place. - Other duties as assigned.  

- Mixes alcoholic drinks according to the recipe standard of Margaritaville. - interacts with beverage servers and guests in a friendly and enthusiastic manner. - Rings all drinks into P.O.S. system. - Checks liquor cabinets and cooler for stock pars. Accurately fills out par lists for supervisors’ input. - Keeps bar and surrounding work area clean, organized, well-stocked, and presentable. - Acts as an ambassador to the Resort through engaging and gregarious personality. - interacts with employees and guests in professional and consistent manner to solicit feedback on operations and execution of service delivery. - Completes related job duties assigned by Supervisor. - Ensures that outlet is maintained and clean during all periods of operation.

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Resolves service issues according to established guidelines.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

- Responsible and accountable for all aspects of alcoholic and non-alcoholic beverages sales. - Ensure consistent quality of products- Responsible for setting up bars.  - Responsible for handling all cash transactions. - Responsible for all opening and closing inventories of all stock.  - Ensure the safety and security of guest and team members.  - Become knowledgeable of Resorts Casino & Hotel policies and procedures with regards to alcoholic beverages - Development of strong beverage image in the market place. - Other duties as assigned.  

- Adheres to all departmental and property policies and procedures regarding guest service standards.- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations.- Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary. - Maintains integrity of all financial controls and responsibilities.- Provides fast, friendly, professional, and responsive customer service to guests.- Maintains cleanliness of designated area.- Ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants.- Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Resolves service issues according to established guidelines.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

MAJOR JOB DUTIES:  Duties include, but are not limited to the following: - Follow proper register transaction procedures.- Adhere to the proper par stock procedures.- Have a complete understanding of all applicable laws and regulations concerning service of alcoholic beverages (as directed by Beverage Department).- Complete and oversee set-up and clearing of the bar area.- Monitor and train novice bartenders as dictated by management.- Remain up-to-date on Hotel current events and the hours of operation of all food and beverage outlets.- Must have the ability to pour up to 240 drinks per hour on a consistent basis.- Must have ability to read and follow specialty drink recipes as prepared by Beverage Manager.- Responsible for garnishing all cocktails from the bar area.- Maintain consistent and appropriate accountability for all moneys at the bar.- Responsible for cash banks and slot banks, exceeding $1,000.00. Proper procedures for handling comps, room charges, credit cards, officer’s checks and coupons.- Proper completion of cash turn-in sheets, voids, etc., with appropriate distribution.- Maintain a safe and sanitary workplace.- Must provide courteous and friendly service to all guests and team members.- Performs related work as requested. The above statements represent a general outline of principal job functions and should not be construed as a complete description of all aspects and requirements inherent in this job.

Your Daily Responsibilities Include: - Monitoring guest consumption of alcohol and intervenes as needed according to guidelines - Serving as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promoting casino events and programs - Providing personalized service and uses guest name - Resolving service problems according to guidelines - Providing fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray) - Preparing and pouring drink orders with proper portions and ingredients according to recipe, communicating with beverage servers, and presenting drinks to guests or servers as required - Slicing and pitting fruit as required - Operating and maintaining all equipment and utensils as requiredin accordance with established guidelines and safety procedures - Operating a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounting for all cash, charge and complimentary sales according to established procedures; maintaining integrity of all financial controls and responsibilities. - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintaining a clean and stocked workstation in accordance with established health and safety guidelines 

Monitors guest consumption of alcohol and intervenes as needed according to guidelines   Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos Promotes casino events and programs   Provides personalized service and uses guest name   Resolves service problems according to guidelines   Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray)   Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required   Slices and pits fruit as required   Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures   Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.   Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor   Maintains a clean and stocked workstation in accordance with established health and safety guidelines

- Prepares and serves all alcoholic and non-alcoholic beverages.- Maintains adequate levels of products and supplies at assigned outlet - Serves all food products in a timely manner.- Accounts for all revenue and balances cash drawer at end of shift.- Exhibits a friendly, helpful and courteous manner when dealing with customers and fellow team members. - Any and all duties as assigned by your Supervisor or a member of management.

ESSENTIAL DUTIES AND RESPONSIBILITIES- Monitor guest consumption of alcohol and intervene as needed according to guidelines.- Appear in publicity photos.- Prepare and pour drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Ensure that garnish items are adequately prepared and stocked Operate and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operate a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash and charge sales according to established procedure.- Maintain a clean and stocked workstation in accordance with established health and safety guidelines.- Check out with leadership before leaving shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas. - Ensure supplies are stocked as needed. - Respond to “to go” orders including packaging orders, collection of payment and delivery to guest.- Attendance at pre-shift meetings.- Responsible for maintaining a regular and consistent attendance record.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Declare tips through time and attendance system at the end of each shift.- Attend all departmental and company training programs or meetings as directed.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.

- Monitors guest consumption of alcohol and intervenes as needed according to guidelines.- Promotes events and programs.- Provides personalized service and uses guest name.- Resolves service problems according to guidelines.- Provides fast, friendly, professional beverage service to guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray).- Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required- Slices and pits fruit as required.- Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operates a cash register/POS System, rings proper amount into the register and gives the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedures; maintains integrity of all financial controls and responsibilities.- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor.- Maintains a clean and stocked workstation in accordance with established health and safety guidelines.- This job description is not intended to be all-inclusive and team members may also be asked to perform other reasonable related duties as assigned. Hollywood Gaming at Mahoning Valley Race Course reserves the right to revise or change job duties and responsibilities as the need arises with appropriate notification to Team Members.

SHIFT IS FRIDAY & SATURDAY 7PM - 3AM. - Monitors guest consumption of alcohol and intervenes as needed according to guidelines - Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos - Promotes casino events and programs - Provides personalized service and uses guest name - Resolves service problems according to guidelines - Provides fast, friendly, professional beverage service to casino guests and beverage servers. (e.g., 2 minute or less production cycle for 15 drink tray) - Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required - Slices and pits fruit as required - Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures - Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities. - Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor - Maintains a clean and stocked workstation in accordance with established health and safety guidelines

ESSENTIAL DUTIES AND RESPONSIBILITIES- Monitor guest consumption of alcohol and intervene as needed according to guidelines.- Appear in publicity photos.- Prepare and pour drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required.- Ensure that garnish items are adequately prepared and stocked Operate and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures.- Operate a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash and charge sales according to established procedure.- Maintain a clean and stocked workstation in accordance with established health and safety guidelines.- Check out with leadership before leaving shift.- Perform tasks to ensure an attractive and safe physical appearance of working areas. - Ensure supplies are stocked as needed. - Respond to “to go” orders including packaging orders, collection of payment and delivery to guest.- Attendance at pre-shift meetings.- Responsible for maintaining a regular and consistent attendance record.- Participate as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation.- Declare tips through time and attendance system at the end of each shift.- Attend all departmental and company training programs or meetings as directed.- Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris, and litter. - Meet department uniform, appearance, and grooming requirements.- Must adhere to regulatory, department and company policies. - Perform other job related and compatible duties as assigned.

- Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations. - Mixes drinks according to prescribed recipes.  - Keeps station stocked with all liquor, glasses, and accessories necessary.  - Maintains integrity of all financial controls and responsibilities. - Provides fast, friendly, professional, and responsive customer service to guests. - Maintains cleanliness of designated area. - ices and fills all non-alcoholic drinks for servers. - Opens and closes bar according to established procedures. - Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips. - Maintains strict confidentiality in all company matters.

- Adheres to all departmental and property policies and procedures regarding guest service standards. - Provides wine, liquor, and related bar service to guests and cocktail servers at assigned stations. - Mixes drinks according to prescribed recipes. - Keeps station stocked with all liquor, glasses, and accessories necessary.- Maintains integrity of all financial controls and responsibilities. - Provides fast, friendly, professional, and responsive customer service to guests. - Maintains cleanliness of designated area. - ices and fills all non-alcoholic drinks for servers.- Provides work direction to assigned bar attendants. - Opens and closes bar according to established procedures.- Responsible for maintaining and balancing a cash drawer, Credit charges, and servers’ food transactions, including tips.- Resolves service issues according to established guidelines.- Performs all other related and compatible duties as assigned.- Maintains strict confidentiality in all company matters.

- Assists guest with luggage during check-in and check-out. - Responsible for greeting and welcoming hotel Casino guests in an enthusiastic, friendly manner. - Ensures that guest needs and special requests are met. Provides information to guests regarding on or off property interests, directions, attractions, promotions, etc. - Completes required paperwork as designated by department. - Delivers luggage to designated room after registration process is complete. - Picks up guests' luggage upon departure and transports to designated vehicle or storage. - Verifies that departing guests have experienced superior hospitality. - Invokes service recovery when appropriate. - Stores guests luggage in organized manner. - Assists guest with room changes and maintains room key security. - Makes deliveries to room, e.g., flowers, packages, special deliveries, etc. - Keeps Bell Station and hotel lobby area clean. - Arranges transportation for guests to and from airport or appropriate destination as requested. - Provides complete orientation of property and guest rooms. - Follows safety and security standards and reports anything suspicious. - Adheres to uniform standards.

The Bellperson assists guests in transporting luggage to and from guest rooms, coordinates guests' needs, requests and inquiries.   Essential Functions  - Greet guests and escort them to their rooms when needed- Handles luggage for guests upon arrival or departure- Transports luggage between lobby and guest rooms- Receive and mark baggage by completing and attaching claim checks- Assist physically challenged guests with special needs- Maintain presentable entrances- Assist the Front Desk in delivering quick and efficient service to hotel guests- Maintain constant communication with transportation, front desk, and messaging/PBX team members- Assist guest with general questions about the rooms or other points of interests- Comply with all health and safety standards- Attend meetings as scheduled- Other job-related duties as assigned