- Deliver internal and external guest service by ensuring every interaction. - Answer phones and assist individuals with questions and providing information. - Coordinate and maintain accurate entry of information into HRiS and employee files. - Provide guidance and assistance to applicants, current employees and department heads. - inform applicants of job openings and details such as duties and responsibilities. - Coordinate badging and processing of gaming licensing for new hires, transfers, promotions and renewals. - Provides general administration and clerical support. - Maintains information and materials as confidential and secure. - Maintains knowledge of applicable laws and policies and operates within those guidelines.
- Other duties may be assigned. - Primary duty includes the exercise of discretion and independent judgment with respect to matters of significance. - Effectively respond to director’s requests in all areas of employee needs and concerns involving benefits. - Promote a positive environment and achieve job satisfaction for all employees by assisting with claims as needed. - Conduct benefits orientation/enrollments for all departments when needed. - Enter all employee benefit information into the system. Maintain and change employee files concerning insurance. - Coordinate benefits deductions via the Human resources systems. Ensure that correct transactional information’s provided. - Run reports and filing and stay current on all filing. - Coordinate with third party for COBRA enrollment. - Assist employees with all LOA, FMLA and disability procedures. - insure Compliance with HiPPA privacy rule. - Process new hires by coordinating gaming licenses, drug test and other necessary requirements preparing new hires for orientation. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Other duties as specified by the HR Director.
- Supports the internal and external recruitment efforts for the property- accordingly - Responsible for greeting applicants and employees in a positive, upbeat manner while answering questions, assisting with application process, answering phone calls and administering selection assessments. Responsible for the maintenance of the Applicant Tracking System to include posting and removal of positions and candidate documentation, assists in the review of request for transfers and applications requirements are met of job desired, and tracks transfer process including personnel requisition and personnel action- Ensures completion of the following paperwork processes: new hires, gaming licenses, drug tests and property to property transfers - Researches rehire data and forwards to Recruiters for approval - Instructs leaders on recruitment/paperwork procedures and processes - Assist in orderly filing of applications and necessary purging- Responsible for project management, establishing and meeting timelines, attention to detail and to follow-through - Oversees the ordering and storing of applications, licensing, and new hire supplies and ensures the cleanliness, maintenance and organization of the Career Center- Monitors legal compliance with federal, state, and gaming laws- Act as a role model and present oneself as a credit to the Company and encourage others to do the same - Adhere to all departments/company policies and procedures - Performs all other related and compatible duties as assigned
- Provides assistance in all areas of HR, including employment, communication, team member events, and record retention. - Maintains general office, front counter, lobby area, and TDR kiosks, ensuring that they are clean, orderly, and well-stocked.- Greets all visitors to the HR office in a positive, upbeat manner while answering questions, assisting with application processes, answering phone calls, and administering selection assessments. - Handles team member questions/requests and escalates issues as appropriate to ensure prompt resolution. - Performs administrative duties, including maintaining employee records, data entry and research, preparing reports, ordering office supplies, managing team member/vendor badges, gaming licensing and renewals, etc. - Assists in coordinating and facilitating Talent Audition and New Hire Orientation. - Assists in developing and maintaining property communication, to include employee self-service portal, back-of-house hallways, maintaining updated required federal, state, and local posters, and property communications.- Assists with new hire processing, including but not limited to greeting, application processing, and making badges. - Maintains a professional, courteous, and friendly demeanor with all team members, applicants, and guests. - Assists with design and execution of engagement, wellness, and retention events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Responsible for ensuring the compliance with all local, state, and federal regulations within area of authority and reporting potential issues to management. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- - Partners with HR Director to meet the needs of departments within the business unit.- Supports the internal and external recruitment efforts for the property by working closely with the HR Coordinator & the Talent Acquisition team.- Works closely with property management and employees to improve work relationships, build morale, increase productivity and retention.- Conducts exit interview, record feedback/dialog, and report patterns to management.- Assists in the handling of unemployment compensation claims.- Facilitates identified training programs for the property; including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness and supervisory/management development training. - Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes and collective bargaining agreements, where applicable.- Attends training and meetings, as required.- Assists in the development and execution of engagement, wellness and retention events & activities.- Develops and maintains clear/concise communication across the property, including but not limited to Back-Of-House hallways, self-serve portal, team member communication porta, TVs, and display boards. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Prepares, verifies, and provides, badging information to the Illinois Gaming agents on-site as required; to ensure compliance with IGB dock site process & procedures. - Maintains strict confidentiality in all departmental and company matters.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
The following and other duties may be assigned as necessary:- Provides assistance in all areas of HR, including employment, communication, team member events and record retention.- Maintains general office, front counter, lobby area and TDR kiosks ensuring that they are neat/clean, orderly and well stocked.- Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.- Performs administrative duties, including maintaining employee records, data input and research; preparing reports; ordering office supplies, team member/vendor badges, gaming licensing and renewals, etc.- Assists in coordinating and facilitating Talent Audition and New Hire Orientation.- Assists in developing and maintaining property communication, to include employee self service portal, back-of-house hallways; maintaining updated required federal, state and local posters, and property communications- Maintains an upbeat & positive attitude as well as a professional, courteous and friendly demeanor with all Team Members, applicants and guests.- Assists with design and execution of engagement, wellness and retention events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management.
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Performs Generalist duties of employee selection, placement, training, development, compensation, benefits, employee & labor relations, health and safety.- Perform other duties as assigned- Manage and resolve employee relations issues.- Conducts effective, thorough and objective investigations in employee/labor relations cases, harassment, or EEOC issues.- Works closely with management and employees to improve work relationships, build morale, increase productivity and retention.- Consults with management regarding interpretation and administration of human resource policies, programs, procedures and compliance with applicable state/federal statutes and regulations.
- Partners with HR Business Partners to meet the needs of departments within the business unit. - Supports the internal and external recruitment efforts for the property by coordinating all efforts with the Talent Acquisition team. - Conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns, or EEOC issues. - Provides day-to-day performance management guidance to property leadership (coaching, counseling, career development, disciplinary actions, terminations, and performance reviews). - Works closely with property management and employees to improve work relationships, build morale, and increase productivity and retention. - Conducts exit interviews, records feedback/dialog, and reports patterns to management. - Assists in the handling of unemployment compensation claims.- Facilitates identified training programs for the property, including but not limited to, New Hire Orientation, Customer Service, Responsible Gaming/Alcohol Awareness, and supervisory/management development training. - Provides HR Policy guidance and interpretation consistent with Core and Local policies, State and Federal statutes, and collective bargaining agreements, where applicable. - Attends training and meetings, as required. - Collects, analyzes, and looks for trends in Human Resources data to make suggestions relating to HR strategy for turnover, engagement, and leadership opportunities. - Assists with design and execution of engagement, wellness, and retention events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Maintains strict confidentiality in all departmental and company matters. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
- Responsible for fostering a fun environment- Responsible for being a gracious host to all guests and co-workers- Responsible for promoting a positive influence in the community and participating in company-sponsored events- Responsible for recruitment responsibilites, including sourcing and screening candidates, coordinating the interview process, and facilitating offers and employment negotiations, all while ensuring candidates have a pleasant experience- Oversee databases, software, and human resources computer systems - Analyzing HRIS systems, monitor performance, and resolve issues with or HR reporting - Manage and resolve employee relations issues- Conducts effective, thorough and objective investigations in employee/labor relations cases, harassment, or EEOC issues- Works closely with management and employees to improve work relationships, build morale, increase productivity and retention- Consults with management regarding interpretation and administration of human resource policies, programs, procedures and compliance with applicable state/federal statutes and regulations- Performs Generalist duties of employee selection, placement, training, development, compensation, benefits, employee & labor relations, health and safety- Perform other duties as assigned.
- Responsible for performing preventative maintenance on all types of HVACequipment.- Performs daily walk-through and changes belts on exhaust fans and all HVACequipment as needed; changes paper and metal filters as necessary.- Maintains inventory and orders parts required for all equipment. - Cleans supplies and returns for rooftop units. - Assists with snow removal as directed. - Troubleshoots equipment problems, performs diagnosis, and corrects/repairs if possible. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
Position open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Will maintain, repair, install & perform preventative maintenance on all HVAC equipment such as air handler units, make-up air units, VAV boxes, fan coil units, fans and any other HVAC related equipment.- Will be troubleshooting motors and motor control circuits.- Will maintain, repair, install and perform preventative maintenance on all refrigeration equipment such as walk-in coolers and freezers, ice machines and any other refrigeration related equipment.- Will braze and solder copper pipe and fittings to make repairs to refrigeration lines.- Will work with a building automation system specifically Metasys & Niagra.- Inspects kitchen machines and equipment for conformance with operational standards and make any repairs or adjustments as needed.- Design and implement plans for new installations.- Coordinate and schedule outside contractors as needed.- Adheres to departmental quality standards.- Follows all safety rules.- Adheres to all regulatory, departmental, and company policies and procedures- Maintains strict confidentiality in all company matters.- Reviews assigned work orders and determines work priorities.- Working as part of a team you must be willing and able to help out in other areas of the Facilities department when needed.
Position open until filledAmeristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use- Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Will maintain, repair, install and perform preventative maintenance on all refrigeration equipment such as walk-in coolers and freezers, ice machines and any other refrigeration related equipment.- Will braze and solder copper pipe and fittings to make repairs to refrigeration lines.- Inspects kitchen machines and equipment for conformance with operational standards and make any repairs or adjustments as needed.- Design and implement plans for new installations.- Coordinate and schedule outside contractors as needed.- Adheres to departmental quality standards.- Follows all safety rules.- Adheres to all regulatory, departmental, and company policies and procedures- Maintains strict confidentiality in all company matters.- Reviews assigned work orders and determines work priorities.- Working as part of a team you must be willing and able to help out in other areas of the Facilities department when needed.
JOB SUMMARY: The HVAC Technician is responsible for performing maintenance and service repairs on heating, ventilation, and air condition systems, ensuring their efficient operation. The HVAC Technician plays a key role in installing new units or replacement parts in compliance with specifications and established safety guidelines. Identifying maintenance risks on equipment, reading technical diagrams, and adhering to safety procedures and local building regulations are essential aspects of the HVAC Technician’s responsibilities. ESSENTIAL DUTIES AND RESPONSIBILITIES:- Perform maintenance and service repairs on heating, ventilating, and air condition systems.- Install new units or replacement parts for existing units according to specifications and established safety guidelines.- Identify maintenance risks on equipment.- Read blueprints and/or technical diagrams.- Understand and follow safety procedures, including State and Local building regulations.OTHER DUTIES AND RESPONSIBILITIES- Performs preventative maintenance with all building maintenance and/or cleanliness-related items. - Submits requests for expenditures associated with repairs, upkeep, and improvement to the Facilities Manager.- Perform scheduled and nonscheduled repair, maintenance, and installation of machinery, tools, and/or equipment to ensure continuous and safe operation of the property.- Accountable for OSHA compliance of the property and will be active participant of safety compliance.- Implements and monitors controls designed to assure full compliance with all federal, state, corporate and property laws, policies, and/or mandates.- Perform other duties as assigned by the Facilities Manager.SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
This position qualifies for a $1,500 Sign-On Bonus PLUS Competitive Benefits Packages, 401K Program with a Company Match, Property Amenity Discounts (F&B outlets, Starbucks, Retail and Spa) and more! ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for daily administration and support of a network/server environment. Installs, configures, and maintains system software. Monitors network performance, investigates issues and deploys solutions. Plans and implements upgrades, patches, and installation of new applications and equipment. May assist with evaluating new technologies to optimize network efficiency and performance. - Maintain the IT network infrastructure and provide day-to-day monitoring, troubleshooting, and maintenance of all network devices.- Develop and manage projects to enhance and expand the network, including cost analysis, detailed design, project planning, implementation, detailed documentation and cross-training of peers.- Understanding of LAN/WAN design and topology- Tests and evaluates network systems to eliminate problems and make improvements. - Understanding of using packet/protocol analyzers to find and remedy application and network performance issues.- Understanding of Windows Server roles and services including DNS, DHCP, Active Directory- Installs, supports and manages servers and resolves issues as needed.- Knowledge to support, upgrade, and maintain Cisco routers, firewalls, and IDS devices in the IT infrastructure.- Knowledge of supporting Wireless networks, access points, and wireless encryption methods.- Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs.- Installs patches and performs system backups and recovery. - Monitors system configuration, storage arrays, backups and maintains data files. - Provides technical support and guidance to users.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Management of Windows based server environments; patching, upgrading and troubleshooting- Support and deploy VMware environments- Working knowledge of Storage Area Networks- Manage Windows Active Directory including GPO, Group Creation, etc
SUMMARY:The Internal Audit Manager is responsible for identifying areas to be audited based upon compliance and business need. Plans, oversees, performs, and audits at various properties to assess effectiveness and efficiency of operations. This Internal Auditor Manager position is a corporate role that will work onsite from the Argosy Casino Alton, IL location. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- Responsible for supervising and managing the Internal Audit team. Develops, implements, and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Leadership. - Reviews, prepares, and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies.- Develops and recommends alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies, and continued compliance.- Identifies weaknesses and provides options regarding Audit processes for the entire organization.- Completes audit files with working papers referenced to the audit program.- Reviews internal audit staff audit files.- Presents audit issues to Executive Leadership for discussion, review, and report recommendations.- Maintains and reviews audit files, ensures files contain planning memos, programs, and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations, and management plans, policies, or procedures.- Liaises with external auditors to communicate information and resolve problems.- Manages the performance of the Sarbanes-Oxley Act audit work testing. - Assists in planning the theory and scope of audits and related audit programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.SUPERVISORY RESPONSIBILITIES This job will have supervisory responsibilities.- Responsible for staff development and training programs.- Responsible for rewards and recognition program to maximize employee engagement.- Evaluates team members within department and delivers constructive feedback to employees in regards to performance.- Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs. - Determines work procedures and expedites workflow.- Responsible for employee performance (disciplining, coaching, counseling).
The Internal Audit Manager is responsible for identifying areas to be audited based upon compliance and business need. Plans, oversees, performs and audits at various properties to assess effectiveness and efficiency of operations. This leader will oversee the 2 property locations in the Bossier City, LA area including Margaritaville Casino Resort and Boomtown Bossier City and must office from either location of their choice.- Responsible for supervising and managing the Internal Audit team. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Leadership. - Reviews, prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies.- Develops and recommends alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses and provides options regarding Audit processes for the entire organization.- Completes audit files with working papers referenced to the audit program.- Reviews internal audit staff audit files.- Presents audit issues to Executive Leadership for discussion, review, and report recommendations.- Maintains and reviews audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations, and management plans, policies or procedures.- Liaises with external auditors to communicate information and resolve problems.- Assists with SOX scoping, planning and management of audit work.- Assists in planning the theory and scope of audits and related audit programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management.
The Internal Audit Manager is responsible for identifying areas to be audited based upon compliance and business need. Plans, oversees, performs and audits at various properties to assess effectiveness and efficiency of operations. This leader will oversee the 3 property locations in the LA coastline area including L'Auberge Lake Charles, L'Auberge Baton Rouge, and Boomtown New Orleans and must office from any of these locations of their choice.- Responsible for supervising and managing the Internal Audit team. - Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Leadership. - Reviews, prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies.- Develops and recommends alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses and provides options regarding Audit processes for the entire organization.- Completes audit files with working papers referenced to the audit program.- Reviews internal audit staff audit files.- Presents audit issues to Executive Leadership for discussion, review, and report recommendations.- Maintains and reviews audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations, and management plans, policies or procedures.- Liaises with external auditors to communicate information and resolve problems.- Assists with SOX scoping, planning and management of audit work.- Assists in planning the theory and scope of audits and related audit programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management.
SUMMARYThe Manager Internal Audit is responsible for identifying areas to be audited based upon compliance and business need. Plans, oversees, performs and audits at various properties to assess effectiveness and efficiency of operations. ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned property(ies):- Responsible for supervising and managing the Internal Audit team. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Leadership. - Reviews, prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies.- Develops and recommends alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses and provides options regarding Audit processes for the entire organization.- Completes audit files with working papers referenced to the audit program.- Reviews internal audit staff audit files.- Presents audit issues to Executive Leadership for discussion, review, and report recommendations.- Maintains and reviews audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations, and management plans, policies or procedures.- Liaises with external auditors to communicate information and resolve problems.- Assists with SOX scoping, planning and management of audit work.- Assists in planning the theory and scope of audits and related audit programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
- Research, analyze, resolve and respond to intermediate-to-complex problems via telephone, e-mail and callbacks or escalation in accordance with current standards.- Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate.- Provide backup support for other IT personnel in the daily operation of the IT department to include diagnosing, troubleshooting, and taking corrective action on all core services. (Email, LAN, security, internet connectivity, domain administration).- Builds, configures, upgrades, performs backup and recovery, installs and troubleshoots desktop computer systems. Creates and reviews work orders to move, change, install, repair, or remove data communications equipment such as modems, cables, and wires.
- Creates framework for property user profile interfaces as they relate to Company systems and networks. - Analyzes hardware, software, and computer system functional specifications to determine property and business needs. Partners with property leadership to implement products, systems, and specifications from analysis outcomes. - Performs the installation, repair and preventative maintenance of personal computer equipment and related systems. - Performs root cause analysis, develops checklists for typical problems, and creates procedures and internal control changes for problem prevention. - Creates standard operating procedures and user guides and contributes to technical procedural documents before they are published. - Demonstrate creativity in analyzing issues, determining application testing and in recommending solutions to complex IT scenarios. - Performs user administration duties as needed, included but not limited to account activation, termination, and local system administration - Performs installation, repair, maintenance on audio-video systems, kiosks and other embedded systems as needed. - Responsible for responding to, documenting, and resolving service tickets in a timely manner according to applicable service level agreements (SLAs). - Resolves and tracks simple and complex end user software/hardware computer problems, andidentifiestechnology needs that will improvebusiness processes. - Responsible for operation and programming of phone systems, including but not limited to, moves, adds, changes, providing updating phone lists, wire installation and systems analysis and - Assists withinventory control for all hardware/software; maintains equipment organization to help expedite service. - Supports, promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Assists with the remote access process when vendors need to provide support for upgrades and troubleshooting issues. - Consults with vendors, Corporate, and property leadership to determine specific application needs, upgrades and overall system improvementsas needed.Completes profile request administration for network and property systems; Add/change/modify end user access according to department and regulatory policy. - Serves as a department liaison with external vendors to improve customer service and reduce issues within the IT environment. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Perform all job duties in a safe and responsible manner.
