- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed- Maintains and cleans all equipment - Reports all safety hazards or maintenance deficiencies for proper handling- Assists guests with issues ensuring guests' satisfaction while operating within established guidelines and policies- Assists the house person with department projects, as needed
SUMMARY Clean and supply 15 guest rooms daily to meet property standards and organize and stock cleaning cart. Duties include making beds, replenishing linens, cleaning rooms and halls, and vacuuming. ESSENTIAL DUTIES AND RESPONSIBILITIES - Check climate control, lights, and alarm clock, making adjustments to correct irregularities or report broken items to the Call Center.- Tidy room in a variety of ways such as emptying trash containers, ensuring remote for TV works, drawing sheers.- Check room supplies and replace items such as soap, shampoo, writing paper, pens, and tissues.- Strip the beds and load soiled linen on cart.- Change bed pads if soiled.- Replace soiled linens, and provide supply of laundry bags and slips.- Make beds according to the hotel standards.- Make up roll-a-ways before being removed from the room.- Clean glass surfaces such as mirrors and shower walls.- Dust rooms including fixtures and clean vents.- Clean ashtrays and replace matches.- Vacuum carpets, including moving furniture and reporting stains to the housekeeping department.- Replace bottle tops of items in the bathroom and replaces used glasses.- Clean and dry wash basins, fixtures, and pipes under basins.- Clean shower heads and tiles.- Clean and scrub bathtubs.- Clean toilets and replace toilet rolls and tissues.- Sweep and wash bathroom floors.- Sign in and out for keys, radios or pagers on housekeeper key and pager issue sheet.- Report and deliver lost and found items to the housekeeping office.- Verify status of room on Assignment Sheet and note discrepancies.- Complete room tidies when checking rooms at end of shift and passes assignment sheet to the Housekeeping Manager.- Return carts to Linen Room, restock supplies used and report shortages to the Housekeeping Manager, and return basket, cleaning supplies, bucket, and master keys to P.M. Manager at the end of the shift.- Complete special cleaning projects as assigned by Housekeeping Management.- Attend all departmental and company training programs or meetings as directed.- Adhere to all company policies and procedures.- Adhere to all gaming laws and regulations.- Perform all job duties in a safe and responsible manner including use of appropriate personal protective equipment where applicable and keeping areas clean and free of safety hazards, debris and litter.- Meet department uniform, appearance and grooming requirements.- Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.
- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons. - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork. - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee areas (i.e., break room, back offices, and locker room). - Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc. - Shampoos carpets, scrubs steps, and strips and waxes tile floors. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority, ensuring guests' satisfaction while operating within established guidelines and policies. - Assists the house person with department projects, as needed. - Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linens, sundries, and other items. - Cleans rugs, carpets, upholstered furniture, and draperies. - Empties wastebaskets; and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Performs all duties in a quiet and orderly manner.
- Cleans hotel rooms, hallways, linen rooms, and employee and storage areas in the hotel, as directed. - Maintains and cleans all equipment used throughout the course of a shift, as directed. - Maintains proper documentation of all duties accomplished during a working shift, as directed. - Reports all safety hazards or maintenance deficiencies for proper handling.- Abides by all security measures. - Greets all guests throughout shift with the proper salutation and pleasant expression. - Assists guests with issues that are within authority, ensuring guests' satisfaction while operating within established guidelines and policies. - Assists the house person with department projects, as needed. - Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linens, sundries, and other items. - Cleans rugs, carpets, upholstered furniture, and draperies. - Empties wastebaskets; and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Provides positive communication and uses Hilton CARE Culture skills with every patron and co-worker. - Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service. - Performs all duties in a quiet and orderly manner.
- Responsible for supervising staff and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager regarding any concerns, with attention to guest satisfaction. - Responsible for assisting in the budget process for the department by providing recommendations; supports compliance to departmental budget initiatives; reports budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Ensures that guest rooms are well maintained and in proper repair. - Oversees daily cleaning of occupied rooms and preparation of rooms for new check-ins. - Maintains adequate inventory of all supplies. - Ensures that linen and supplies are tracked and accounted for daily. - Expedites and oversees special requests from the Front Desk. - Monitors, maintains, and makes recommendations on level of cleanliness in hotel rooms. - Responsible for the housekeeping operation of a designated shift in the absence of manager. - Inspects all vacant rooms to ensure housekeeping specifications are met. - Reports all maintenance problems and assures protection of all hotel property from possible damage. - Maintains knowledge of and compliance with all safety and health standards set by OSHA and local Health - Monitors team member appearance, carts, equipment, and cleaning supplies; ensures storerooms and properly stocked with linens and supplies. - Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Sorts, counts, folds, marks, or carries linens and makes beds. - Replenishes supplies such as drinking glasses, linen, sundries, and other items.- Checks wraps and renders personal assistance to patrons. - Moves furniture (hangs drapes) and rolls carpet. - Cleans rugs, carpets, upholstered furniture, and draperies. - Dusts furniture, washes walls, ceiling, and woodwork. - Washes windows, door panels, and sills. - Empties wastebaskets and empties and cleans ashtrays. - Transports waste and trash to disposal area. - Replenishes batHRoom supplies. - Cleans lobby area, steps, and main public areas when necessary or upon request. - Responsible for obtaining necessary cleaning supplies for departments, fellow employees, and customers as requested. - Cleans employee areas (i.e., break room, back offices, and locker room). - Responds to calls for Housekeeping problems: broken glass, spills, toilet backups, etc. - Shampoos carpets, scrubs steps, and strips and waxes tile floors. - Provides positive communication and uses Red Carpet Training skills with every patron and co-worker. Performs duties in a safe manner; reports any potential safety hazards to management staff. - Performs any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - Types memos, letters, reports and materials as assigned by supervisor.- Maintains departmental files.- Designates Room Attendant work assignments.- Receives incoming calls from guest rooms and dispatches maintenance personnel as required.- Responsible for computer data entry of all work orders and inspections.- Maintains lost and found dispatch logs.- Physically performs key checks and lost key searches.- Maintains an orderly work area.- Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.- Maintains cleanliness of office.- Organizes supply closet items.- Prepares departmental line-up.- Maintains message boards in pre-shift area.
Ameristar Casino Resort Spa offers Team Members: Now hiring candidates 18 or older for all positions, including gaming licensed positions (excluding Beverage Server, Barback, Bartender)- $1,500 Retention bonus offered for all newly hired hourly positions – Receive $250 on your first check! Additional $250 paid after 6 months, $1000 paid after one year (based on completion of pay period anniversary date)- Non-Accrued Additional Time Off – After 90 days of employment, Team Members will be granted 80 hours for FT or 40 hours for PT for immediate use (Non-Accrued Additional Time Off pay must be used within one year from the grant date) - Health Benefits Insurance package effective Day 1: Medical, Dental, Vision, Life, and Short-Term Disability for FT team members- Free Costco or Sam’s Club membership after 90 days of employment- $700 Referral Bonus Program ($350 at 90 days $350 at 6 months) – for Team Members who refer new applicants.- Discounted bus tickets - Hot meal served by the Leadership team once a month- 20% discount for Starbucks, Ara Spa, and all food outlets - 100% Colorado Gaming License reimbursement after 90 days of employment - Hotel discounts available at all 43PENN properties, plus discounts on goods and services (including Barstool merch) - Education reimbursement program and Annual Scholarship Program - Career development opportunities Responsibilities include: - The Housekeeping Supervisor is responsible for the day to day operations of all housekeeping and associated public areas on Ameristar property. Ensure clean, organized and attractive conditions for guests by performing the following duties, personally or through subordinate supervisors.- Adhere to standards and operating procedures as outlined in the Ameristar Housekeeping Manual. - Follow the inspection program for all guest rooms and housekeeping responsible areas. - Fills all reasonable guest requests, and follows up on guest complaints to ensure AAA Four Diamond standards are met. - Able to perform all job descriptions that report to your position. - Ensure safe and proper use of all equipment and chemicals. - Maintains a safety program to ensure all Team Members have a safe work environment. - Manage/Control supplies and inventory in the department. - Conduct the approved departmental training program to ensure all Team Members are properly trained to their assigned task. - Ensure all Team Member performance appraisals are completed in a timely manner and appropriate feedback is administered. - Proficient in scheduling. - Consistently updates himself/herself in the latest equipment and chemicals. - Adheres to the approved preventative maintenance program on guest rooms and guest areas. - Conducts daily room inspections to ensure a high quality of cleanliness. - Ensures every room is inspected everyday. - Must maintain the Ameristar expectation on Team Member files and file Audits. - Adhere to, interpret, support, and explain established company policies and procedures as well as applicable local, state, federal and other regulatory procedures. - Address Team Member questions and concerns.- Develop, implement, maintain, and monitor an effective team member relations program through effective communication. - Fosters and maintains positive team member relations in a supportive environment and interfaces with other departments to ensure a harmonious working relationship. - Hires, trains, coaches, assesses and reviews the job performance of subordinates including both non-exempt and exempt team members. - Continue professional development of self and subordinates as well as assist all team members with career planning and counseling as needed. - Maintain a high level of professional appearance, demeanor, ethics, and image of self and subordinates. - Conduct and attends all regular departmental meetings as well as other related meetings. - Maintains an appropriate level of community affairs involvement. - Completes necessary reports in a timely manner to meet deadlines.-
General Accountabilities: - Retrieves supplies for room attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds. - Hands out clean linens to all room attendants and assists with loading linens on supply carts. - Delivers supplies to room attendants during the day as needed. - Using a variety of cleaning agents, cleans all service areas such as vending machines, and ice machines. - Takes soiled linens out to laundry area and delivers clean linens to supply room. - Takes all acquired trash out to trash dumpsters as needed.
- Responsible for the cleanliness and condition of the assigned guest rooms and other duties to assist in the smooth operation of the Housekeeping Operations. - Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers. - Performs cleaning in all rooms’ hallways, vending areas, guest landings, stairwells, service landings, maid closets, and upkeep according to established standards. - Removes used laundry and trash from room. - Assists guests with questions or problems, ensuring guest satisfaction. - Performs work in all areas of cleaning according to accepted standards and techniques, proper and safe use of machines and chemicals, and customer service standards. - Reports hotel room facility problems related to structure, equipment, and plumbing to dispatcher. - Ensures that rooms are supplied with all hard and soft goods in compliance with company policy, as well as ensuring 3-month soft good rotation is completed. - Ensures the 3-month rotation of the mattresses, drapes, and furniture are completed. - Assists in department projects, as needed. - Ensures the Housekeeping closets are maintained, stocked, cleaned, and organized. - Assists in cleaning rooms as needed. - Ensures a detailed log of items being delivered or removed for the hotel rooms are tracked for accurate record keeping.
General Accountabilities: - Retrieves supplies for room attendants and ensures that all supply carts are completely stocked with supplies, complimentary items, and linens prior to the start of cleaning rounds. - Hands out clean linens to all room attendants and assists with loading linens on supply carts. - Delivers supplies to room attendants during the day as needed. - Using a variety of cleaning agents, cleans all service areas such as vending machines, and ice machines. - Takes soiled linens out to laundry area and delivers clean linens to supply room. - Takes all acquired trash out to trash dumpsters as needed.
- The House Person is to provide an effective and efficient working environment for the Hotel’s Guest Room Attendants ensuring the hotel guest rooms are clean and that the rooms are ready in a timely manner for the next Guest that will be checking in. - Adhere to standards and operating procedures as outlined in the Cactus Petes housekeeping manual. - Must maintain all your GRA (Guest Room Attendant) carts throughout the day with clean sheets, water, rags, and any other material a Guest Room Attendant will be expected to have available to complete a room. - All closets must be well organized, clean, neat and tightly, boxes broken down and taken out every day NO EXCEPTIONS. - Report any safety issues to the Housekeeping Supervisor or Housekeeping Management.- Follow the established protocol when entering and cleaning guest rooms.- Maintain linen and guest supplies in the linen storage areas.- Responsible for cleaning the hotel public areas.- Replenish linen and guest supplies in the housekeeping closets.- Collect used linen from the housekeeping room attendant carts and transport linen to the closet.- Report damage, improvement or repair issues in the guest rooms or hotel area to the appropriate Housekeeping Supervisor or Executive Housekeeper.
- Assembles banquet room with proper linen and glassware as directed by supervisor.- Supplies and replenishes banquet/meeting rooms with clean glassware and fresh water.- Breaks down all banquet/meeting rooms upon conclusion of event. - Returns all equipment to its proper storage area.- Vacuums each room at conclusion of event. - Maintains established cleaning schedule of banquet space. - Prepares tableware for washing. - Collects all soiled pots and washes/restacks cleaned pots on shelves. - Responsible for removal of garbage and refuse. - Responsible for maintaining general cleanliness and appearance of banquet/meeting rooms. - Cleans and sanitizes all cooking equipment. - Adheres to regulatory, departmental, and company policies. - Maintains strict confidentiality in all company matters.
- Provides assistance in all areas of HR, including employment, communication, team member events, and record retention. - Maintains general office, front counter, lobby area, and TDR kiosks, ensuring that they are clean, orderly, and well-stocked. - Greets all visitors to the HR office in a positive, upbeat manner while answering questions, assisting with application processes, answering phone calls, and administering selection assessments. - Handles team member questions/requests and escalates issues as appropriate to ensure prompt resolution. - Performs administrative duties, including maintaining employee records, data entry and research, preparing reports, ordering office supplies, managing team member/vendor badges, gaming licensing and renewals, etc. - Assists in coordinating and facilitating Talent Audition and New Hire Orientation. - Assists in developing and maintaining property communication, to include employee self-service portal, back-of-house hallways, maintaining updated required federal, state, and local posters. - Maintains a professional, courteous, and friendly demeanor with all team members, applicants, and guests. - Assists with design and execution of engagement, wellness, and retention events. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with departmental and company standards and programs. - Responsible for ensuring the compliance with all local, state, and federal regulations within area of authority and reporting potential issues to management. - Performs all other related and compatible duties as assigned. - Maintains strict confidentiality in all company matters.
- Deliver internal and external guest service by ensuring every interaction. - Answer phones and assist individuals with questions and providing information. - Coordinate and maintain accurate entry of information into HRiS and employee files. - Provide guidance and assistance to applicants, current employees and department heads. - inform applicants of job openings and details such as duties and responsibilities. - Coordinate badging and processing of gaming licensing for new hires, transfers, promotions and renewals. - Provides general administration and clerical support. - Maintains information and materials as confidential and secure. - Maintains knowledge of applicable laws and policies and operates within those guidelines.
- Supports the internal and external recruitment efforts for the property accordingly - Responsible for greeting applicants and employees in a positive, upbeat manner while answering questions, assisting with application process, answering phone calls and administering selection assessments. Responsible for the maintenance of the Applicant Tracking System to include posting and removal of positions and candidate documentation, assists in the review of request for transfers and applications requirements are met of job desired, and tracks transfer process including personnel requisition and personnel action- Ensures completion of the following paperwork processes: new hires, gaming licenses, and property to property transfers - Researches rehire data and forwards to Recruiters for approval - Instructs leaders on recruitment/paperwork procedures and processes - Assist in orderly filing of applications and necessary purging- Responsible for project management, establishing and meeting timelines, attention to detail and to follow-through - Oversees the ordering and storing of applications, licensing, and new hire supplies and ensures the cleanliness, maintenance and organization of the Career Center- Monitors legal compliance with federal, state, and gaming laws- Act as a role model and present oneself as a credit to the Company and encourage others to do the same - Adhere to all departments/company policies and procedures - Performs all other related and compatible duties as assigned
- Other duties may be assigned. - Primary duty includes the exercise of discretion and independent judgment with respect to matters of significance. - Effectively respond to director’s requests in all areas of employee needs and concerns involving benefits. - Promote a positive environment and achieve job satisfaction for all employees by assisting with claims as needed. - Conduct benefits orientation/enrollments for all departments when needed. - Enter all employee benefit information into the system. Maintain and change employee files concerning insurance. - Coordinate benefits deductions via the Human resources systems. Ensure that correct transactional information’s provided. - Run reports and filing and stay current on all filing. - Coordinate with third party for COBRA enrollment. - Assist employees with all LOA, FMLA and disability procedures. - insure Compliance with HiPPA privacy rule. - Process new hires by coordinating gaming licenses, drug test and other necessary requirements preparing new hires for orientation. - Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors. - Other duties as specified by the HR Director.
- Maintain general office, front desk, HR lobby area, and HR areas across property, ensuring that they are neat/clean, orderly, and that all necessary information in those areas is up to date. - Coordinate and maintain accurate entry of information into HRIS and employee files. Perform other administrative duties, including ordering office supplies, badge administration, and facilitating the gaming license process. - Handle team member questions/requests via phone and in person; provide guidance and assistance to applicants, current team members, and department heads.- Assist in coordinating and facilitating New Hire Orientation, open interviews, and hiring events.- Assist in developing and maintaining property communication, to include employee self service portal, back-of-house hallways, and updated required federal, state, and local law posters. - Assist with design and execution of engagement, wellness, and retention events.- Maintain the storage and organization of supplies for all team member events. - Enthusiastically support, actively promote, and demonstrate superior customer service in accordance with department and company standards. - Provide general administration and clerical support as needed.- Maintain information and materials as confidential and secure.- Maintain knowledge of applicable laws and policies and operates within those guidelines.
The following and other duties may be assigned as necessary:- Provides assistance in all areas of HR, including employment, communication, team member events and record retention.- Maintains general office, front counter, lobby area and TDR kiosks ensuring that they are neat/clean, orderly and well stocked.- Handles Team Member questions/requests and escalate issues as appropriate to ensure prompt resolution.- Performs administrative duties, including maintaining employee records, data input and research; preparing reports; ordering office supplies, team member/vendor badges, gaming licensing and renewals, etc.- Assists in coordinating and facilitating Talent Audition and New Hire Orientation.- Assists in developing and maintaining property communication, to include employee self service portal, back-of-house hallways; maintaining updated required federal, state and local posters, and property communications- Maintains an upbeat & positive attitude as well as a professional, courteous and friendly demeanor with all Team Members, applicants and guests.- Assists with design and execution of engagement, wellness and retention events.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. - Responsible for ensuring the compliance with all local, state, and federal regulations within area of responsibility and reporting potential issues to management.
